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Firm competitive advantage through relationship management : a theory for successful sustainable growth / / Bartosz Deszczyński
| Firm competitive advantage through relationship management : a theory for successful sustainable growth / / Bartosz Deszczyński |
| Autore | Deszczyński Bartosz |
| Pubbl/distr/stampa | Cham, Switzerland : , : Palgrave Macmillan, an imprint of Springer Nature Switzerland AG, , [2021] |
| Descrizione fisica | 1 online resource (294 pages) : illustrations |
| Disciplina | 658.812 |
| Collana | Palgrave pivot |
| Soggetto topico |
Customer relations - Management
Success in business |
| Soggetto non controllato |
Customer Relationship Management
Management Business Strategy/Leadership Project Management Business Strategy and Leadership relationship management business ethics corporate social responsibility strategy leadership Resource-Advantage Theory value creation Service Profit Chain Open Access Customer services Management & management techniques Business strategy |
| ISBN |
9783030673383
3-030-67338-3 9783030673376 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Preface -- References -- Acknowledgements -- Contents -- Abbreviations -- List of Figures -- List of Tables -- Chapter 1: Research on the Competitive Advantage of the Firm -- 1.1 Dominating Schools of Strategic Management -- 1.2 The Discourse on the Locus of Competitive Advantage -- References -- Chapter 2: Theoretical Foundations of the Relationship Management Mid-Range Theory -- 2.1 The Domain of Relationship Management -- 2.2 The Boundaries of RM Mid-Range Theory -- References -- Chapter 3: Relationship Management Maturity -- 3.1 The Design and Introductory Steps of RM Maturity Conceptualization -- 3.2 The Strategic Dimension of RM Maturity -- 3.3 The Processual and ICT Dimensions of RM Maturity -- References -- Chapter 4: Validating the Relationship Management Maturity Concept -- 4.1 The Design of a Research Tool on RM Maturity -- 4.2 Analytical Strategy -- 4.3 The Empirical Results on RM Maturity and Competitive Advantage -- References -- Chapter 5: Developing the Relationship Management Upper Mid-Range Theory -- 5.1 The Final Proposal of the RM Maturity Model and Its Practical Interpretation -- 5.2 Relational Niche -- 5.3 Illustrative Examples of RM Practice -- References -- Final Note -- References -- Index. |
| Record Nr. | UNINA-9910473448903321 |
Deszczyński Bartosz
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| Cham, Switzerland : , : Palgrave Macmillan, an imprint of Springer Nature Switzerland AG, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Results of the Health Care Financing Administration's fiscal year 1999 financial statements audit : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, second session, March 15, 2000
| Results of the Health Care Financing Administration's fiscal year 1999 financial statements audit : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, second session, March 15, 2000 |
| Autore | Clinton Bill <1946-> |
| Descrizione fisica | 1 online resource (55 p.) : ill |
| Soggetto topico | Medicare - Finance |
| Soggetto non controllato |
Administrative agencies
Executive departments Customer services Government productivity Political science Business & economics |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Results of the Health Care Financing Administration's Fiscal Year 1999 Financial Statements Audit |
| Record Nr. | UNINA-9910689480303321 |
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Clinton Bill <1946->
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| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The Simple Truths of Service
| The Simple Truths of Service |
| Autore | Blanchard Ken <1939-> |
| Pubbl/distr/stampa | Simple Truths |
| Descrizione fisica | 1 online resource (80 p.) |
| Soggetto non controllato |
Customer services
Consumer satisfaction Business & economics |
| ISBN | 1-4926-3049-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Simple Truths of Service |
| Record Nr. | UNINA-9910160277403321 |
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Blanchard Ken <1939->
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| Simple Truths | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Weak links : assessing the vulnerability of U.S. ports and whether the government is adequately structured to safeguard them : hearing before the Committee on Governmental Affairs, United States Senate, One Hundred Seventh Congress, first session, December 6, 2001
| Weak links : assessing the vulnerability of U.S. ports and whether the government is adequately structured to safeguard them : hearing before the Committee on Governmental Affairs, United States Senate, One Hundred Seventh Congress, first session, December 6, 2001 |
| Descrizione fisica | 1 online resource (iv, 290 p.) : ill |
| Soggetto topico |
Harbors - Security measures - United States
Marine terminals - Security measures - United States Container terminals - Security measures - United States Unitized cargo systems - United States - Safety measures Terrorism - United States - Prevention |
| Soggetto non controllato |
Customer services
Harbors Unitized cargo systems Terrorism Business & economics Transportation Political science |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Weak links |
| Record Nr. | UNINA-9910689561303321 |
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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