Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
ITIL®4
| ITIL®4 |
| Autore | Limited AXELOS |
| Pubbl/distr/stampa | London : , : The Stationery Office Ltd, , 2020 |
| Descrizione fisica | 1 online resource (141 pages) |
| Soggetto non controllato |
Customer Relations
Business & Economics |
| ISBN | 0-11-331633-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- 1 Introduction -- 2 The evolution of professionalism in IT and service management -- 2.1 Organizations, people, and culture -- 2.2 Building effective teams -- 2.3 Developing team culture -- 2.4 Summary -- 3 Using information and technology to create, deliver, and support services -- 3.1 Integration and data sharing -- 3.2 Reporting and advanced analytics -- 3.3 Collaboration and workflow -- 3.4 Robotic process automation -- 3.5 Artificial intelligence -- 3.6 Machine learning -- 3.7 Continuous integration, continuous delivery, and continuous deployment -- 3.8 The value of an effective information model -- 3.9 Automation of service management -- 3.10 Summary -- 4 Value streams to create, deliver, and support services -- 4.1 ITIL service value streams -- 4.2 Model value streams for creation, delivery, and support -- 4.3 Using value streams to define a minimum viable practice -- 4.4 Summary -- 5 Prioritizing work and managing suppliers -- 5.1 Why do we need to prioritize work? -- 5.2 Commercial and sourcing considerations -- 5.3 Summary -- 6 Conclusion -- Examples of value streams -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements. |
| Record Nr. | UNINA-9910793927003321 |
Limited AXELOS
|
||
| London : , : The Stationery Office Ltd, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
ITIL®4
| ITIL®4 |
| Autore | Limited AXELOS |
| Pubbl/distr/stampa | London : , : The Stationery Office Ltd, , 2020 |
| Descrizione fisica | 1 online resource (141 pages) |
| Soggetto non controllato |
Customer Relations
Business & Economics |
| ISBN | 0-11-331633-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- 1 Introduction -- 2 The evolution of professionalism in IT and service management -- 2.1 Organizations, people, and culture -- 2.2 Building effective teams -- 2.3 Developing team culture -- 2.4 Summary -- 3 Using information and technology to create, deliver, and support services -- 3.1 Integration and data sharing -- 3.2 Reporting and advanced analytics -- 3.3 Collaboration and workflow -- 3.4 Robotic process automation -- 3.5 Artificial intelligence -- 3.6 Machine learning -- 3.7 Continuous integration, continuous delivery, and continuous deployment -- 3.8 The value of an effective information model -- 3.9 Automation of service management -- 3.10 Summary -- 4 Value streams to create, deliver, and support services -- 4.1 ITIL service value streams -- 4.2 Model value streams for creation, delivery, and support -- 4.3 Using value streams to define a minimum viable practice -- 4.4 Summary -- 5 Prioritizing work and managing suppliers -- 5.1 Why do we need to prioritize work? -- 5.2 Commercial and sourcing considerations -- 5.3 Summary -- 6 Conclusion -- Examples of value streams -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements. |
| Record Nr. | UNINA-9910813892803321 |
|
Limited AXELOS
|
||
| London : , : The Stationery Office Ltd, , 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Leading Libraries : How to Create a Service Culture
| Leading Libraries : How to Create a Service Culture |
| Autore | vanDuinkerken Wyoma |
| Pubbl/distr/stampa | American Library Association |
| Descrizione fisica | 1 online resource (224 p.) : ill |
| Soggetto non controllato |
Library Personnel Management
Leadership Customer Relations Language Arts & Disciplines Business & Economics |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910157852103321 |
|
vanDuinkerken Wyoma
|
||
| American Library Association | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||