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After-sales service of engineering industrial assets : a reference framework for warranty management / / Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez
| After-sales service of engineering industrial assets : a reference framework for warranty management / / Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez |
| Autore | González-Prida Díaz Vicente |
| Edizione | [1st ed. 2014.] |
| Pubbl/distr/stampa | Cham [Switzerland] : , : Springer, , 2014 |
| Descrizione fisica | 1 online resource (xxii, 318 pages) : illustrations (some color) |
| Disciplina |
620
658.5 658.56 658514 |
| Collana | Gale eBooks |
| Soggetto topico |
Warranty
Maintainability (Engineering) Industrial management |
| ISBN | 3-319-03710-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. |
| Record Nr. | UNINA-9910299477103321 |
González-Prida Díaz Vicente
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| Cham [Switzerland] : , : Springer, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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E-Warranty Act of 2015 : report of the Committee on Commerce, Science and Transportation on S. 1359
| E-Warranty Act of 2015 : report of the Committee on Commerce, Science and Transportation on S. 1359 |
| Pubbl/distr/stampa | Washington : , : U.S. Government Publishing Office, , 2015 |
| Descrizione fisica | 1 online resource (ii, 6 pages) |
| Collana | Report / 114th Congress, 1st session, Senate |
| Soggetto topico |
Warranty - United States
Disclosure of information - Law and legislation - United States Consumer protection - Law and legislation - United States Consumer protection - Law and legislation Disclosure of information - Law and legislation Warranty |
| Soggetto genere / forma | Legislative materials. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | E-Warranty Act of 2015 |
| Record Nr. | UNINA-9910703868603321 |
| Washington : , : U.S. Government Publishing Office, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Made to serve [[electronic resource] ] : how manufacturers can compete through servitization and product service systems / / Tim Baines and Howard Lightfoot
| Made to serve [[electronic resource] ] : how manufacturers can compete through servitization and product service systems / / Tim Baines and Howard Lightfoot |
| Autore | Baines Tim <1962-> |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Chichester, West Sussex, : Wiley, c2013 |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina | 658.8/12 |
| Altri autori (Persone) | LightfootHoward <1947-> |
| Soggetto topico |
Manufacturing industries
Warranty |
| ISBN |
1-119-20795-9
1-118-58528-3 1-299-47576-0 1-118-58527-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Dedication; Contents; Preface; Foreword; Chapter 1: Introduction; 1.1 Terminology and Scope; This book deals with manufacturers; Manufacturers servitizing through advanced services; Advanced services are delivered through product-service systems (PSS); Product-service systems significantly impact the operations of the manufacturer; 1.2 Knowledge Base; 1.3 What's New Here?; 1.4 Navigating This Book; Part 1: Business Context; Chapter 2: Business context for servitization; 2.1 An Economic Perspective; 2.2 An Environmental Perspective
2.3 A Market and Social Perspective2.4 A Technology Innovation Perspective; 2.5 A Knowledge Perspective; Services marketing community; Services management community; Servitization community; Product-service systems community; Service science community; Summarizing the knowledge base; 2.6 Summarizing the Business Context; Part 2: Competing Through Services; Chapter 3: Elements of servitization; 3.1 The Challenge of Visualizing What it Can Mean to Servitize; 3.2 A Process of Servitization; 3.3 Defining Base, Intermediate and Advanced Services; 3.4 Features Commonly Coupled to Advanced Services Advanced services usually feature an extended life-cycleAdvanced services usually feature extended responsibilities, risks and penalties; Advanced services usually feature regular revenue payments; 3.5 A Summary of Advanced Services; Chapter 4: Business implications of advanced services; 4.1 Setting Out to Explore Financial Performance; 4.2 Services, Revenues and Profitability; 4.3 Motivations of Manufacturers Providing Advanced Services; Helping customers to be successful; addressing their business pains and helping them to gain Growing business through opening up new revenue streams with existing customers through process innovationsDeveloping long-term business relationships that lock out competitors; Developing resilient cash flow and revenue streams; 4.4 Motivations of Customers Adopting Advanced Services; Reducing operating costs and improving the product/asset performance; Enabling the management team to focus energies on core business activities; Transfer fixed costs into variable costs that reflect revenue generation; Improving financial visibility Reducing risks and barriers of acquiring and operating new technologies4.5 A Roadmap of Servitization and Advanced Services; Part 3: Service Delivery System; Chapter 5: Delivery of advanced services; 5.1 Searching for Leaders; 5.2 A Perspective Against the World of Production; 5.3 Advanced Services and Product-Service Systems; 5.4 Service Delivery System for Advanced Services; 5.5 Key Capabilities of a Service Delivery System; 5.6 Chapter Summary; Chapter 6: Performance measures and demonstration of value; 6.1 A Pyramid of Performance Measures; 6.2 Customer Facing Measures of Performance 6.3 Macro Internal Measures of Performance |
| Record Nr. | UNINA-9910138862103321 |
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Baines Tim <1962->
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| Chichester, West Sussex, : Wiley, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Made to serve : how manufacturers can compete through servitization and product service systems / / Tim Baines and Howard Lightfoot
| Made to serve : how manufacturers can compete through servitization and product service systems / / Tim Baines and Howard Lightfoot |
| Autore | Baines Tim <1962-> |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Chichester, West Sussex, : Wiley, c2013 |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina | 658.8/12 |
| Altri autori (Persone) | LightfootHoward <1947-> |
| Soggetto topico |
Manufacturing industries
Warranty |
| ISBN |
1-119-20795-9
1-118-58528-3 1-299-47576-0 1-118-58527-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title page; Copyright page; Dedication; Contents; Preface; Foreword; Chapter 1: Introduction; 1.1 Terminology and Scope; This book deals with manufacturers; Manufacturers servitizing through advanced services; Advanced services are delivered through product-service systems (PSS); Product-service systems significantly impact the operations of the manufacturer; 1.2 Knowledge Base; 1.3 What's New Here?; 1.4 Navigating This Book; Part 1: Business Context; Chapter 2: Business context for servitization; 2.1 An Economic Perspective; 2.2 An Environmental Perspective
2.3 A Market and Social Perspective2.4 A Technology Innovation Perspective; 2.5 A Knowledge Perspective; Services marketing community; Services management community; Servitization community; Product-service systems community; Service science community; Summarizing the knowledge base; 2.6 Summarizing the Business Context; Part 2: Competing Through Services; Chapter 3: Elements of servitization; 3.1 The Challenge of Visualizing What it Can Mean to Servitize; 3.2 A Process of Servitization; 3.3 Defining Base, Intermediate and Advanced Services; 3.4 Features Commonly Coupled to Advanced Services Advanced services usually feature an extended life-cycleAdvanced services usually feature extended responsibilities, risks and penalties; Advanced services usually feature regular revenue payments; 3.5 A Summary of Advanced Services; Chapter 4: Business implications of advanced services; 4.1 Setting Out to Explore Financial Performance; 4.2 Services, Revenues and Profitability; 4.3 Motivations of Manufacturers Providing Advanced Services; Helping customers to be successful; addressing their business pains and helping them to gain Growing business through opening up new revenue streams with existing customers through process innovationsDeveloping long-term business relationships that lock out competitors; Developing resilient cash flow and revenue streams; 4.4 Motivations of Customers Adopting Advanced Services; Reducing operating costs and improving the product/asset performance; Enabling the management team to focus energies on core business activities; Transfer fixed costs into variable costs that reflect revenue generation; Improving financial visibility Reducing risks and barriers of acquiring and operating new technologies4.5 A Roadmap of Servitization and Advanced Services; Part 3: Service Delivery System; Chapter 5: Delivery of advanced services; 5.1 Searching for Leaders; 5.2 A Perspective Against the World of Production; 5.3 Advanced Services and Product-Service Systems; 5.4 Service Delivery System for Advanced Services; 5.5 Key Capabilities of a Service Delivery System; 5.6 Chapter Summary; Chapter 6: Performance measures and demonstration of value; 6.1 A Pyramid of Performance Measures; 6.2 Customer Facing Measures of Performance 6.3 Macro Internal Measures of Performance |
| Record Nr. | UNINA-9910809753403321 |
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Baines Tim <1962->
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| Chichester, West Sussex, : Wiley, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa
| Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa |
| Autore | Skapa Radoslav |
| Pubbl/distr/stampa | Brno, [Czech Republic] : , : Muni Press, , 2012 |
| Descrizione fisica | 1 online resource (119 pages) : illustrations |
| Disciplina | 343.08 |
| Soggetto topico | Warranty |
| Soggetto genere / forma | Electronic books. |
| ISBN | 80-210-6204-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | cze |
| Record Nr. | UNINA-9910465239203321 |
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Skapa Radoslav
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| Brno, [Czech Republic] : , : Muni Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa
| Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa |
| Autore | Skapa Radoslav |
| Pubbl/distr/stampa | Brno, [Czech Republic] : , : Muni Press, , 2012 |
| Descrizione fisica | 1 online resource (119 pages) : illustrations |
| Disciplina | 343.08 |
| Soggetto topico | Warranty |
| ISBN | 80-210-6204-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | cze |
| Record Nr. | UNINA-9910798310103321 |
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Skapa Radoslav
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| Brno, [Czech Republic] : , : Muni Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa
| Reklamacni politika : a jeji ekonomicke souvislosti / / Radoslav Skapa |
| Autore | Skapa Radoslav |
| Pubbl/distr/stampa | Brno, [Czech Republic] : , : Muni Press, , 2012 |
| Descrizione fisica | 1 online resource (119 pages) : illustrations |
| Disciplina | 343.08 |
| Soggetto topico | Warranty |
| ISBN | 80-210-6204-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | cze |
| Record Nr. | UNINA-9910815839403321 |
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Skapa Radoslav
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| Brno, [Czech Republic] : , : Muni Press, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy
| Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
| Autore | Kurvinen Matti <1961-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
| Descrizione fisica | 1 online resource (402 pages) |
| Disciplina | 658.4/73 |
| Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
| Soggetto topico |
Quality of products
Warranty Products liability Sales management |
| ISBN |
1-119-23974-5
1-119-23970-2 |
| Classificazione | COM021030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
| Record Nr. | UNINA-9910136898803321 |
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Kurvinen Matti <1961->
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| Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy
| Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy |
| Autore | Kurvinen Matti <1961-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, [New Jersey] : , : Wiley, , 2016 |
| Descrizione fisica | 1 online resource (402 pages) |
| Disciplina | 658.4/73 |
| Collana |
Wiley & SAS Business Series
THEi Wiley ebooks |
| Soggetto topico |
Quality of products
Warranty Products liability Sales management |
| ISBN |
1-119-23974-5
1-119-23970-2 |
| Classificazione | COM021030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Machine generated contents note: Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index. |
| Record Nr. | UNINA-9910827162303321 |
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Kurvinen Matti <1961->
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| Hoboken, [New Jersey] : , : Wiley, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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