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Handbook of workplace violence [[electronic resource] /] / [editors] E. Kevin Kelloway, Julian Barling, Joseph J. Hurrell Jr
| Handbook of workplace violence [[electronic resource] /] / [editors] E. Kevin Kelloway, Julian Barling, Joseph J. Hurrell Jr |
| Pubbl/distr/stampa | Thousand Oaks ; ; London, : SAGE, 2006 |
| Descrizione fisica | 1 online resource (705 p.) |
| Disciplina |
363.32
658.473 |
| Altri autori (Persone) |
KellowayE. Kevin
BarlingJulian HurrellJoseph J., Jr. |
| Soggetto topico |
Violence in the workplace
Violence in the workplace - Prevention |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78268-868-4
1-4522-6396-5 1-4129-7694-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; PART I: Perspectives on Workplace Violence; 1 - Editors' Introduction to Part I; 2 - Violence as Instrumental Behavior; 3 - Emotions, Violence, and Counterproductive Work Behavior; 4 - Prevalence of Workplace Aggression in the U.S. Workforce; PART II: Sources and Forms of Workplace Violence; 5 - Editors' Introduction to Part II; 6 - Workplace Emotional Abuse; 7 - Workplace Bullying; 8 - Violence in Nursing; 9 - School Violence; 10 - Workplace Violence in the Police; 11 - Crossing the Line; 12 - Public-Initiated Violence; 13 - The Battlefield as Workplace
14 - Violence in Peacekeeping15 - Community Sources of Workplace Violence; 16 - The Consequencesof Partner Violence on Employment and the Workplace; 17 - Sexual Harassment in the Workplace; 18 - Young Workers; 19 - A Case of Cyberdeviancy; PART III: Prevention and Intervention; 20 - Editors' Introduction to Part III; 21 - Organizational Response to Workplace Violence; 22 - The Experience of Victims; 23 - Critical Incident Stress Debriefing and Workplace Violence; 24 - Screening and Selecting Out Violent Employees; 25 - Training as a Workplace Aggression Intervention Strategy 26 - Preventing Insider-Initiated Workplace ViolenceName Index; About the Editors; About the Contributors |
| Record Nr. | UNINA-9910480078603321 |
| Thousand Oaks ; ; London, : SAGE, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Handbook of workplace violence [[electronic resource] /] / [editors] E. Kevin Kelloway, Julian Barling, Joseph J. Hurrell Jr
| Handbook of workplace violence [[electronic resource] /] / [editors] E. Kevin Kelloway, Julian Barling, Joseph J. Hurrell Jr |
| Pubbl/distr/stampa | Thousand Oaks ; ; London, : SAGE, 2006 |
| Descrizione fisica | 1 online resource (696 p.) : ill |
| Disciplina | 363.32 |
| Altri autori (Persone) |
KellowayE. Kevin
BarlingJulian HurrellJoseph J., Jr. |
| Soggetto topico |
Violence in the workplace
Violence in the workplace - Prevention |
| ISBN |
1-78268-868-4
1-4522-6396-5 1-4129-7694-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; PART I: Perspectives on Workplace Violence; 1 - Editors' Introduction to Part I; 2 - Violence as Instrumental Behavior; 3 - Emotions, Violence, and Counterproductive Work Behavior; 4 - Prevalence of Workplace Aggression in the U.S. Workforce; PART II: Sources and Forms of Workplace Violence; 5 - Editors' Introduction to Part II; 6 - Workplace Emotional Abuse; 7 - Workplace Bullying; 8 - Violence in Nursing; 9 - School Violence; 10 - Workplace Violence in the Police; 11 - Crossing the Line; 12 - Public-Initiated Violence; 13 - The Battlefield as Workplace
14 - Violence in Peacekeeping15 - Community Sources of Workplace Violence; 16 - The Consequencesof Partner Violence on Employment and the Workplace; 17 - Sexual Harassment in the Workplace; 18 - Young Workers; 19 - A Case of Cyberdeviancy; PART III: Prevention and Intervention; 20 - Editors' Introduction to Part III; 21 - Organizational Response to Workplace Violence; 22 - The Experience of Victims; 23 - Critical Incident Stress Debriefing and Workplace Violence; 24 - Screening and Selecting Out Violent Employees; 25 - Training as a Workplace Aggression Intervention Strategy 26 - Preventing Insider-Initiated Workplace ViolenceName Index; About the Editors; About the Contributors |
| Record Nr. | UNINA-9910778546703321 |
| Thousand Oaks ; ; London, : SAGE, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Harm to others : the assessment and treatment of dangerousness / / by Brian Van Brunt
| Harm to others : the assessment and treatment of dangerousness / / by Brian Van Brunt |
| Autore | Van Brunt Brian |
| Pubbl/distr/stampa | Alexandria, Virginia : , : American Counseling Association, , [2015] |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina | 303.6 |
| Soggetto topico |
Violence - Evaluation
Violence - Treatment Violence in the workplace Violence in the workplace - Prevention School violence School violence - Prevention Violence |
| ISBN |
1-119-02697-0
1-119-22167-6 1-119-02698-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Harm to Others: The Assessment and Treatment of Dangerousness; Table of Contents; Preface; About the Author; Part 1: Assessment of Violence; Chapter 1: Understanding Violence; Chapter Highlights; Leakage; Directly Communicated Threats; Disruptive Behaviors and Indirect Threat; Assessing the Pathway to Violence; Dangerous Instincts; Writing and Social Media; Summary; Questions for Further Discussion; Chapter 2: Preparing for the Assessment; Chapter Highlights; Difference Between Assessment and Treatment; Informed Consent; Initial Referral Data; Ethical Limitations of Assessment
Establishing the RelationshipEstablishing Rapport; Stressing Similarities and Building Connections; Lowering Defensiveness; Assessment of the Individual; Culture and Ethnicity; Sexual Identity; Socioeconomic Status; Disability; Summary; Questions for Further Discussion; Chapter 3: Case Studies; Chapter Highlights; Case Study: Stacie; Introduction; Transcript; Sample Threat Assessment Letter to Referral Source; Case Study: Dustin; Introduction; Transcript; Sample Threat Assessment Letter to Referral Source; Summary; Questions for Further Discussion; Chapter 4: Central Threat Concepts Chapter HighlightsAction and Time Imperative; Fixation and Focus; Organization Versus Disorganization; Legacy Token; Costuming; Objectification and Depersonalization; Summary; Questions for Further Discussion; Chapter 5: Additional Threat Concepts; Chapter Highlights; Knowledge of and Access to Weapons and Bombs; Evidence of Attack Plans; Attitude Toward Authority and Society; Judicial and Arrest History; Past Impulsivity; Substance Abuse/Dependency; Attitudes Toward Authority; Fading Supports; Absence of Friends and Family; Lack of Finances; Additional Loss of Supports; Another Example Declining Academic ProgressMental Illness and Violence; Langman Typology; Social Isolation; Manic or Impulsive Thoughts; Delusional or Paranoid Thoughts; Depressive and Suicidal Thoughts; Irrational Thoughts; Summary; Questions for Further Discussion; Chapter 6: Risk Factors Identified in the Literature; Chapter Highlights; U.S. Postal Service Threat Assessment Team Guide; Risk Assessment Guideline Elements for Violence (RAGE-V); Turner and Gelles; FBI Four-Pronged Approach; ASIS Workplace Violence Prevention and Intervention Standards; Meloy, Hoffmann, Guldimann, and James Handbook for Campus Threat Assessment and ManagementVirginia Tech Faculty/Staff Guide; Concerning, Threatening, Dangerous; Summary; Questions for Further Discussion; Chapter 7: Structured Professional Judgment; Chapter Highlights; 1. Gather Information; 2. Determine the Presence of Risk Factors; 3. Determine the Relevance of Risk Factors; 4. Develop a Good Formulation of Risk; Motivators; Disinhibitors; Destabilizers; Clinical Formulation; 5. Develop Scenarios of Violence; 6. Develop a Case Management Plan Based on Scenarios; 7. Develop Conclusory Opinions About Violence Risk; Summary Questions for Further Discussion |
| Record Nr. | UNINA-9910140476903321 |
Van Brunt Brian
|
||
| Alexandria, Virginia : , : American Counseling Association, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Harm to others : the assessment and treatment of dangerousness / / by Brian Van Brunt
| Harm to others : the assessment and treatment of dangerousness / / by Brian Van Brunt |
| Autore | Van Brunt Brian |
| Pubbl/distr/stampa | Alexandria, Virginia : , : American Counseling Association, , [2015] |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina | 303.6 |
| Soggetto topico |
Violence - Evaluation
Violence - Treatment Violence in the workplace Violence in the workplace - Prevention School violence School violence - Prevention Violence |
| ISBN |
1-119-02697-0
1-119-22167-6 1-119-02698-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Harm to Others: The Assessment and Treatment of Dangerousness; Table of Contents; Preface; About the Author; Part 1: Assessment of Violence; Chapter 1: Understanding Violence; Chapter Highlights; Leakage; Directly Communicated Threats; Disruptive Behaviors and Indirect Threat; Assessing the Pathway to Violence; Dangerous Instincts; Writing and Social Media; Summary; Questions for Further Discussion; Chapter 2: Preparing for the Assessment; Chapter Highlights; Difference Between Assessment and Treatment; Informed Consent; Initial Referral Data; Ethical Limitations of Assessment
Establishing the RelationshipEstablishing Rapport; Stressing Similarities and Building Connections; Lowering Defensiveness; Assessment of the Individual; Culture and Ethnicity; Sexual Identity; Socioeconomic Status; Disability; Summary; Questions for Further Discussion; Chapter 3: Case Studies; Chapter Highlights; Case Study: Stacie; Introduction; Transcript; Sample Threat Assessment Letter to Referral Source; Case Study: Dustin; Introduction; Transcript; Sample Threat Assessment Letter to Referral Source; Summary; Questions for Further Discussion; Chapter 4: Central Threat Concepts Chapter HighlightsAction and Time Imperative; Fixation and Focus; Organization Versus Disorganization; Legacy Token; Costuming; Objectification and Depersonalization; Summary; Questions for Further Discussion; Chapter 5: Additional Threat Concepts; Chapter Highlights; Knowledge of and Access to Weapons and Bombs; Evidence of Attack Plans; Attitude Toward Authority and Society; Judicial and Arrest History; Past Impulsivity; Substance Abuse/Dependency; Attitudes Toward Authority; Fading Supports; Absence of Friends and Family; Lack of Finances; Additional Loss of Supports; Another Example Declining Academic ProgressMental Illness and Violence; Langman Typology; Social Isolation; Manic or Impulsive Thoughts; Delusional or Paranoid Thoughts; Depressive and Suicidal Thoughts; Irrational Thoughts; Summary; Questions for Further Discussion; Chapter 6: Risk Factors Identified in the Literature; Chapter Highlights; U.S. Postal Service Threat Assessment Team Guide; Risk Assessment Guideline Elements for Violence (RAGE-V); Turner and Gelles; FBI Four-Pronged Approach; ASIS Workplace Violence Prevention and Intervention Standards; Meloy, Hoffmann, Guldimann, and James Handbook for Campus Threat Assessment and ManagementVirginia Tech Faculty/Staff Guide; Concerning, Threatening, Dangerous; Summary; Questions for Further Discussion; Chapter 7: Structured Professional Judgment; Chapter Highlights; 1. Gather Information; 2. Determine the Presence of Risk Factors; 3. Determine the Relevance of Risk Factors; 4. Develop a Good Formulation of Risk; Motivators; Disinhibitors; Destabilizers; Clinical Formulation; 5. Develop Scenarios of Violence; 6. Develop a Case Management Plan Based on Scenarios; 7. Develop Conclusory Opinions About Violence Risk; Summary Questions for Further Discussion |
| Record Nr. | UNINA-9910821976203321 |
|
Van Brunt Brian
|
||
| Alexandria, Virginia : , : American Counseling Association, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Home healthcare workers : how to prevent violence on the job
| Home healthcare workers : how to prevent violence on the job |
| Pubbl/distr/stampa | [Cincinnati, Ohio] : , : Department of Health and Human Services, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, , 2012 |
| Descrizione fisica | 1 online resource (2 unnumbered pages) : illustrations |
| Collana |
NIOSH fast facts
DHHS (NIOSH) publication |
| Soggetto topico |
Home care services - Safety measures
Medical personnel - Safety measures Violence in the workplace - Prevention |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Home healthcare workers |
| Record Nr. | UNINA-9910703805303321 |
| [Cincinnati, Ohio] : , : Department of Health and Human Services, Centers for Disease Control and Prevention, National Institute for Occupational Safety and Health, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Preventing workplace violence [[electronic resource] ] : a guide for employers and practitioners / / Mark Braverman
| Preventing workplace violence [[electronic resource] ] : a guide for employers and practitioners / / Mark Braverman |
| Autore | Braverman Mark |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1999 |
| Descrizione fisica | 1 online resource (175 p.) |
| Disciplina |
658.3145
658.473 |
| Collana | Advanced topics in organizational behavior |
| Soggetto topico |
Violence in the workplace - Prevention
Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-7619-0614-2
1-322-41260-X 1-4522-2158-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; Acknowledgments; Preface; Chapter 1 - Show Me the Profile: A Day in the Life of a Violence Consultant; Chapter 2 - The Crisis of Work; Chapter 3 - Who is the Violent Employee?; Chapter 4 - A Post Office Tragedy; Chapter 5 - A Modern Witch Hunt; Chapter 6 - When Systems Fail: The Case of the Frightened Manager; Chapter 7 - ""Doesn't He Fit the Profile?"" The Case of Roger; Chapter 8 - He's on His Way, and He's Got a Gun! Domestic Violence Comes to the Workplace; Chapter 9 - The Legal Conundrum: What is the Employer's Duty?
Chapter 10 - Workplace Violence and Labor Relations: From Battleground to CollaborationChapter 11 - Assessing the Risk of Violence: Know Your Questions!; Chapter 12 - Seven Steps to Workplace Violence Prevention; Afterword; Appendix A - A Sample Policy; Appendix B - Resources for Further Study; References; Index; About the Author |
| Record Nr. | UNINA-9910481015903321 |
|
Braverman Mark
|
||
| Thousand Oaks, Calif. ; ; London, : SAGE, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Preventing workplace violence [[electronic resource] ] : a guide for employers and practitioners / / Mark Braverman
| Preventing workplace violence [[electronic resource] ] : a guide for employers and practitioners / / Mark Braverman |
| Autore | Braverman Mark |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, c1999 |
| Descrizione fisica | 1 online resource (xiv, 158 p.) : ill |
| Disciplina | 658.473 |
| Collana | Advanced topics in organizational behavior |
| Soggetto topico | Violence in the workplace - Prevention |
| ISBN |
0-7619-0614-2
1-322-41260-X 1-4522-2158-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Contents; Acknowledgments; Preface; Chapter 1 - Show Me the Profile: A Day in the Life of a Violence Consultant; Chapter 2 - The Crisis of Work; Chapter 3 - Who is the Violent Employee?; Chapter 4 - A Post Office Tragedy; Chapter 5 - A Modern Witch Hunt; Chapter 6 - When Systems Fail: The Case of the Frightened Manager; Chapter 7 - ""Doesn't He Fit the Profile?"" The Case of Roger; Chapter 8 - He's on His Way, and He's Got a Gun! Domestic Violence Comes to the Workplace; Chapter 9 - The Legal Conundrum: What is the Employer's Duty?
Chapter 10 - Workplace Violence and Labor Relations: From Battleground to CollaborationChapter 11 - Assessing the Risk of Violence: Know Your Questions!; Chapter 12 - Seven Steps to Workplace Violence Prevention; Afterword; Appendix A - A Sample Policy; Appendix B - Resources for Further Study; References; Index; About the Author |
| Record Nr. | UNINA-9910779216303321 |
|
Braverman Mark
|
||
| Thousand Oaks, Calif. ; ; London, : SAGE, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor
| Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor |
| Autore | Minor Marianne |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1995 |
| Descrizione fisica | 1 online resource (102 p.) |
| Disciplina | 658.4/73 |
| Collana | A fifty-minute series book |
| Soggetto topico |
Violence in the workplace - Prevention
Employee crimes - Prevention |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4175-2501-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""ABOUT THE SERIES""; ""DISCLAIMER""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""About the Cover""; ""INTRODUCTION""; ""SECTION I Understanding Violence in the Workplace""; ""DEFINITION OF WORKPLACE VIOLENCE""; ""FACTS ABOUT WORKPLACE VIOLENCE""; ""FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE""; ""IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES""; ""PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE""; ""ASSESSING WARNING SIGNS""; ""AGGRAVATING FACTORS""; ""IS YOUR ORGANIZATION PREPARED?""; ""SECTION II Violence Prevention Strategies""
""PREVENTING CRITICAL INCIDENTS IS CRUCIAL""""BEING PREPARED CAN MAKE A DIFFERENCE""; ""The Role of Managers""; ""Mistakes Managers Make in Assessing Violence Issues""; ""ARE YOU AN EFFECTIVE CRISIS MANAGER?""; ""THE ELEMENTS OF PREVENTION""; ""YOUR CRISIS MANAGEMENT TEAM""; ""MOBILIZE PROFESSIONAL ADVISORS""; ""Acquiring Professional Help""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""; ""CREATE A CRISIS MANAGEMENT PLAN""; ""ESTABLISH A VIOLENCE-PREVENTION POLICY""; ""KNOW YOUR EMPLOYMENT LAWS""; ""A Word About Employment Laws"" ""USE PROPER EMPLOYEE-SELECTION TECHNIQUES""""Hiring Practices Assessment""; ""RECOGNIZE SIGNS OF TROUBLE""; ""PROVIDE COACHING OR COUNSELLING""; ""Definitions""; ""Work Situations That May Require Coaching""; ""Work Situations That May Require Counseling""; ""Providing Effective Feedback""; ""HOW TO GIVE EFFECTIVE FEEDBACK""; ""POSITIVE FEEDBACK COMES IN MANY FORMS""; ""Kinds of Reinforcement""; ""Guidelines for Successful Coaching""; ""Guidelines for Successful Counseling""; ""NOW WHAT? WHEN COACHING AND COUNSELING FAIL""; ""TAKE DISCIPLINARY ACTION""; ""Definition"" ""Required Steps in Disciplinary Action""""TERMINATION""; ""MY ACTION PLAN""; ""SECTION III Crisis Management""; ""RECOGNIZE AND MOBILIZE""; ""WHAT TO DO DURING A CRISIS""; ""TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT""; ""TIPS ON NONVERBAL COMMUNICATION""; ""HELPING EMPLOYEES GET THROUGH THE TRAUMA""; ""FACTS YOU SHOULD KNOW ABOUT TRAUMA""; ""EMPLOYEE TRAUMA CHECKLIST""; ""WHAT TO DO AFTER A CRITICAL INCIDENT""; ""Address your Employees� Reactions""; ""Address Your Managers� Concerns""; ""Gather Professional Support""; ""Arrange for Proper Communication"" ""Other Resources"" |
| Record Nr. | UNINA-9910455207803321 |
|
Minor Marianne
|
||
| Menlo Park, Calif., : Crisp Publications, c1995 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor
| Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor |
| Autore | Minor Marianne |
| Pubbl/distr/stampa | Menlo Park, Calif., : Crisp Publications, c1995 |
| Descrizione fisica | 1 online resource (102 p.) |
| Disciplina | 658.4/73 |
| Collana | A fifty-minute series book |
| Soggetto topico |
Violence in the workplace - Prevention
Employee crimes - Prevention |
| ISBN | 1-4175-2501-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""ABOUT THE SERIES""; ""DISCLAIMER""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""About the Cover""; ""INTRODUCTION""; ""SECTION I Understanding Violence in the Workplace""; ""DEFINITION OF WORKPLACE VIOLENCE""; ""FACTS ABOUT WORKPLACE VIOLENCE""; ""FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE""; ""IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES""; ""PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE""; ""ASSESSING WARNING SIGNS""; ""AGGRAVATING FACTORS""; ""IS YOUR ORGANIZATION PREPARED?""; ""SECTION II Violence Prevention Strategies""
""PREVENTING CRITICAL INCIDENTS IS CRUCIAL""""BEING PREPARED CAN MAKE A DIFFERENCE""; ""The Role of Managers""; ""Mistakes Managers Make in Assessing Violence Issues""; ""ARE YOU AN EFFECTIVE CRISIS MANAGER?""; ""THE ELEMENTS OF PREVENTION""; ""YOUR CRISIS MANAGEMENT TEAM""; ""MOBILIZE PROFESSIONAL ADVISORS""; ""Acquiring Professional Help""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""; ""CREATE A CRISIS MANAGEMENT PLAN""; ""ESTABLISH A VIOLENCE-PREVENTION POLICY""; ""KNOW YOUR EMPLOYMENT LAWS""; ""A Word About Employment Laws"" ""USE PROPER EMPLOYEE-SELECTION TECHNIQUES""""Hiring Practices Assessment""; ""RECOGNIZE SIGNS OF TROUBLE""; ""PROVIDE COACHING OR COUNSELLING""; ""Definitions""; ""Work Situations That May Require Coaching""; ""Work Situations That May Require Counseling""; ""Providing Effective Feedback""; ""HOW TO GIVE EFFECTIVE FEEDBACK""; ""POSITIVE FEEDBACK COMES IN MANY FORMS""; ""Kinds of Reinforcement""; ""Guidelines for Successful Coaching""; ""Guidelines for Successful Counseling""; ""NOW WHAT? WHEN COACHING AND COUNSELING FAIL""; ""TAKE DISCIPLINARY ACTION""; ""Definition"" ""Required Steps in Disciplinary Action""""TERMINATION""; ""MY ACTION PLAN""; ""SECTION III Crisis Management""; ""RECOGNIZE AND MOBILIZE""; ""WHAT TO DO DURING A CRISIS""; ""TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT""; ""TIPS ON NONVERBAL COMMUNICATION""; ""HELPING EMPLOYEES GET THROUGH THE TRAUMA""; ""FACTS YOU SHOULD KNOW ABOUT TRAUMA""; ""EMPLOYEE TRAUMA CHECKLIST""; ""WHAT TO DO AFTER A CRITICAL INCIDENT""; ""Address your Employees� Reactions""; ""Address Your Managers� Concerns""; ""Gather Professional Support""; ""Arrange for Proper Communication"" ""Other Resources"" |
| Record Nr. | UNINA-9910778840803321 |
|
Minor Marianne
|
||
| Menlo Park, Calif., : Crisp Publications, c1995 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Violences au travail / / sous la direction de François Courcy, Luc Brunet et André Savoie
| Violences au travail / / sous la direction de François Courcy, Luc Brunet et André Savoie |
| Autore | Luc Brunet |
| Pubbl/distr/stampa | [Montréal, Que.], : Presses de l'Université de Montréal, 2004 |
| Descrizione fisica | 1 online resource (222 p.) |
| Disciplina | 658.4/73 |
| Altri autori (Persone) |
BrunetLuc <1953->
SavoieAndré <1946-> CourcyFrançois <1974-> |
| Collana | Paramètres |
| Soggetto topico |
Violence en milieu de travail
Violence en milieu de travail - Prévention Victimes de violence Personnel - Direction Violence in the workplace Violence in the workplace - Prevention Victims of violent crimes Personnel management |
| ISBN |
9791036538568
9782760629653 2760629651 9782760624238 2760624234 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | fre |
| Nota di contenuto | Front Matter -- Introduction -- Conceptions de la Violence au Travail -- Les Racines de la Violence au Travail -- La Victimisation et ses Effets -- Diagnostic de la Violence au Travail -- Des Solutions Multiples Pour Contrer la Violence au Travail -- Prévention et ContrÔle de la Violence: Un Modèle -- Une Politique Pour Contrer la Violence et le Harcèlement au Travail -- Les Pratiques de Gestion en Matière de Violence au Travail -- Le Cadre Juridique -- L’éthique au Travail Comme Antidote À la Violence -- Épilogue -- Bibliographie Des Ouvrages Cités -- Les Auteurs -- Table des matières -- Autres titres disponibles dans la collection Paramètres |
| Record Nr. | UNINA-9910321960003321 |
|
Luc Brunet
|
||
| [Montréal, Que.], : Presses de l'Université de Montréal, 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
