Info
Ten Steps to Building a Successful Veterinary Practice
| Ten Steps to Building a Successful Veterinary Practice |
| Autore | Sneddon Wendy |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Oxford : , : CAB International, , 2021 |
| Descrizione fisica | 1 online resource (129 pages) |
| Disciplina | 636.089069 |
| Altri autori (Persone) | ThompsonAli |
| Soggetto topico |
Veterinary medicine - Practice
Veterinary services - Administration Veterinary medicine - Economic aspects |
| ISBN |
9781786394941
1786394944 9781786394934 1786394936 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Step 1: Why? -- 2. Step 2: Your First Time? -- 3. Step 3: Vision, Mission, Values and Culture -- 4. Step 4: How to Define What and Who You Need -- 5. Step 5: Recruitment and Induction -- 6. Step 6: Performance Management and Employee Engagement -- 7. Step 7: Employee Health and Wellbeing -- 8. Step 8: How to Build a Loyal Client Database and Marketing Your Practice -- 9. Step 9: Financial Management -- 10. Step 10: Three Key Strategies to Increase Your Revenue by 25% -- Appendix 1: Organization Plan -- Appendix 2: Values Worksheet -- Appendix 3: Job Description Template -- Appendix 4: Person Specification Template -- Appendix 5: Advert Template -- Appendix 6: Template Application Form -- Appendix 7: Applicant Screening Form -- Appendix 8: Suggested Interview Questionnaire -- Appendix 9: Telephone Interview Questionnaire -- Appendix 10: Reference Request Form -- Appendix 11: Example Induction Checklist -- Appendix 12: Example Appraisal Form -- Appendix 13: Example Performance Development Plan -- Appendix 14: Case Study: How Not to Treat Your People. |
| Record Nr. | UNINA-9910760489303321 |
Sneddon Wendy
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| Oxford : , : CAB International, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Veterinary practice management. / / Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates
| Veterinary practice management. / / Catherine R. Coates ; with contributions from Alan Jones and Michael W. Coates |
| Autore | Coates Catherine R. |
| Pubbl/distr/stampa | Oxfordshire, England ; ; Cambridge, Massachusetts : , : CABI, , 2012 |
| Descrizione fisica | 1 online resource (189 p.) |
| Disciplina |
636.089
636.089068 |
| Soggetto topico |
Veterinary medicine - Practice
Veterinary medicine - Economic aspects |
| ISBN | 1-78064-117-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents""; ""Preface""; ""Introduction: The Context of Veterinary Practice""; ""Section 1: The Practice-Client Relationship (1): Marketing Veterinary Services""; ""1 The Characteristics of Services""; ""2 Building the Practice-Client Relationship""; ""3 The Practice Communication Mix""; ""4 The 7 Ps of Marketing Services""; ""5 The Costs and Benefits of Marketing""; ""Section 2: The Practice-Client Relationship (2): Selecting and Keeping the Right Staff""; ""6 Recruiting and Selecting Staff""; ""7 Induction, Staff Training and Development""; ""8 Performance Appraisal""; ""9 Motivation""
""10 Leadership and Management - Do You Have What it Takes?""""Section 3: Working Efficiently and Effectively: Internal Processes and Procedures""; ""11 Practice Protocols and Procedures""; ""12 Principles of Health and Safety""; ""13 Managing Health and Safety in a Clinical Environment""; ""14 Effective Stock Management""; ""15 Managing Computer Systems""; ""Section 4: Financial Management - A Matter for the Accountant?""; ""16 Profitability""; ""17 The Profit and Loss Account""; ""18 The Balance Sheet""; ""19 Accounting Ratios and Financial Performance Indicators"" ""20 Pricing Products and Services""""Section 5: Practice Growth and Development""; ""21 Planning""; ""22 Preparing a Business Plan""; ""23 Evaluating Capital Investments""; ""24 Managing Projects""; ""Section 6: Forms, Templates and Checklists""; ""Appraisal Meeting Checklist""; ""Appraisal Process Checklist""; ""Job Description Template""; ""Job Vacancy Shortlisting Record and Guidance Notes""; ""Person Specification Template""; ""Staff Induction Timetable""; ""Template for Developing New Protocols and Procedures""; ""Appendices""; ""Appendix 1 Computer Terminology Explained"" ""Appendix 2 Acceptable User Policy: Mobile and Landline Phones, E-mail and Internet""""Appendix 3 Answers to Accounting Questions""; ""Index""; ""A""; ""B""; ""C""; ""E""; ""F""; ""H""; ""I""; ""J""; ""K""; ""L""; ""M""; ""N""; ""P""; ""R""; ""S""; ""T""; ""V""; ""W"" |
| Record Nr. | UNINA-9910627285503321 |
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Coates Catherine R.
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||
| Oxfordshire, England ; ; Cambridge, Massachusetts : , : CABI, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
