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Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Pubbl/distr/stampa Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Descrizione fisica 1 online resource (xiv, 335 pages) : illustrations
Disciplina 338.4/791/0019
Altri autori (Persone) CrouchGeoffrey I <1954-> (Geoffrey Ian)
Soggetto topico Consumer behavior
Hospitality industry
Tourism - Psychological aspects
Travelers - Psychology
Soggetto genere / forma Electronic books.
ISBN 1-280-86642-X
9786610866427
0-85199-865-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure -- 2. Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action: a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies -- 3. The Influence of Consumers' Emotions on their Service Product Evaluation -- 4. Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism -- 5. Motivation for Domestic Tourism: a Case Study of the Kingdom of Saudi Arabia --
6. Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? -- 7. Domestic Leisure Traveller Consumption Systems -- 8. Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-theoretic Model and Decision Support System -- 9. Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment -- 10. A Study of Tourist Decision Processes: Algarve, Portugal -- 11. The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice --
12. Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel -- 13. A Duality in Vacation Decision Making -- 14. A Model of Vacation Choice: an Integration of Personality and Vacation Choice with Leisure Constraints Theory -- 15. Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results -- 16. An Examination of the Antecedents and Consequences of Customer Satisfaction -- 17. First-time and Repeat Visitors to Orlando, Florida: a Comparative Analysis of Destination Satisfaction --
18. Aristotelian Ethical Values within a Tourism/Hospitality Industry Context -- 19. The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction -- 20. Profiling Airline Web Users: a Segmentation Approach -- 21. Towards More Thorough Data-driven Segmentation in Tourism: a Tracking Framework for Exploring Segment Development -- 22. Sustainable Tourism and Stakeholder Groups: a Case Study of Colorado Ski Resort Communities -- 23. Cultural Determinants of Tourist Intention to Return -- 24. Towards the Conceptualization of Tourism Destination Loyalty
25. Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-reported Judgements as an Alternative Approach -- 26. Cross-cultural Behaviour Research In Tourism: a Case Study on Destination Image -- 27. Journeys of the Imagination? The Cultural Tour Route Revealed.
Record Nr. UNINA-9910455797003321
Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Pubbl/distr/stampa Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Descrizione fisica 1 online resource (xiv, 335 pages) : illustrations
Disciplina 338.4/791/0019
Altri autori (Persone) CrouchGeoffrey I <1954-> (Geoffrey Ian)
Soggetto topico Consumer behavior
Hospitality industry
Tourism - Psychological aspects
Travelers - Psychology
ISBN 1-280-86642-X
9786610866427
0-85199-865-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure -- 2. Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action: a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies -- 3. The Influence of Consumers' Emotions on their Service Product Evaluation -- 4. Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism -- 5. Motivation for Domestic Tourism: a Case Study of the Kingdom of Saudi Arabia --
6. Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? -- 7. Domestic Leisure Traveller Consumption Systems -- 8. Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-theoretic Model and Decision Support System -- 9. Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment -- 10. A Study of Tourist Decision Processes: Algarve, Portugal -- 11. The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice --
12. Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel -- 13. A Duality in Vacation Decision Making -- 14. A Model of Vacation Choice: an Integration of Personality and Vacation Choice with Leisure Constraints Theory -- 15. Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results -- 16. An Examination of the Antecedents and Consequences of Customer Satisfaction -- 17. First-time and Repeat Visitors to Orlando, Florida: a Comparative Analysis of Destination Satisfaction --
18. Aristotelian Ethical Values within a Tourism/Hospitality Industry Context -- 19. The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction -- 20. Profiling Airline Web Users: a Segmentation Approach -- 21. Towards More Thorough Data-driven Segmentation in Tourism: a Tracking Framework for Exploring Segment Development -- 22. Sustainable Tourism and Stakeholder Groups: a Case Study of Colorado Ski Resort Communities -- 23. Cultural Determinants of Tourist Intention to Return -- 24. Towards the Conceptualization of Tourism Destination Loyalty
25. Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-reported Judgements as an Alternative Approach -- 26. Cross-cultural Behaviour Research In Tourism: a Case Study on Destination Image -- 27. Journeys of the Imagination? The Cultural Tour Route Revealed.
Record Nr. UNINA-9910780322303321
Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Consumer psychology of tourism, hospitality, and leisure . Volume 3 / [[electronic resource] /] / edited by Geoffrey I. Crouch ... [et al.]
Edizione [1st ed.]
Pubbl/distr/stampa Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Descrizione fisica 1 online resource (xiv, 335 pages) : illustrations
Disciplina 338.4/791/0019
Altri autori (Persone) CrouchGeoffrey I <1954-> (Geoffrey Ian)
Soggetto topico Consumer behavior
Hospitality industry
Tourism - Psychological aspects
Travelers - Psychology
ISBN 1-280-86642-X
9786610866427
0-85199-865-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. Building Foundations for Understanding the Consumer Psychology of Tourism, Hospitality and Leisure -- 2. Profiling the One- and Two-star Hotel Guests for Targeted Segmentation Action: a Descriptive Investigation of Risk Perceptions, Expectations, Disappointments and Information Processing Tendencies -- 3. The Influence of Consumers' Emotions on their Service Product Evaluation -- 4. Validating a Guttman-type Social Distance Scale for Explaining Residents' Attitudes towards Tourism -- 5. Motivation for Domestic Tourism: a Case Study of the Kingdom of Saudi Arabia --
6. Ecotourists' Environmental Learning Opportunity as a Source of Competitive Advantage: Are Ecotourism Operators Missing the Boat with their Advertising? -- 7. Domestic Leisure Traveller Consumption Systems -- 8. Tourist Activity Planning in Congested Urban Tourism Environments: Towards a Game-theoretic Model and Decision Support System -- 9. Comparing First-time and Repeat Visitors' Activity Patterns in a Tourism Environment -- 10. A Study of Tourist Decision Processes: Algarve, Portugal -- 11. The Consumption of Association Convention Sites: Preliminary Results from a Study of Site Choice --
12. Context and Dynamics of Social Interaction and Information Search in Decision Making for Discretionary Travel -- 13. A Duality in Vacation Decision Making -- 14. A Model of Vacation Choice: an Integration of Personality and Vacation Choice with Leisure Constraints Theory -- 15. Effects of Holiday Packaging on Tourist Decision Making: Some Preliminary Results -- 16. An Examination of the Antecedents and Consequences of Customer Satisfaction -- 17. First-time and Repeat Visitors to Orlando, Florida: a Comparative Analysis of Destination Satisfaction --
18. Aristotelian Ethical Values within a Tourism/Hospitality Industry Context -- 19. The Role of Expressive and Instrumental Factors in Measuring Visitor Satisfaction -- 20. Profiling Airline Web Users: a Segmentation Approach -- 21. Towards More Thorough Data-driven Segmentation in Tourism: a Tracking Framework for Exploring Segment Development -- 22. Sustainable Tourism and Stakeholder Groups: a Case Study of Colorado Ski Resort Communities -- 23. Cultural Determinants of Tourist Intention to Return -- 24. Towards the Conceptualization of Tourism Destination Loyalty
25. Measuring Comparative Performance of Vacation Destinations: Using Tourists' Self-reported Judgements as an Alternative Approach -- 26. Cross-cultural Behaviour Research In Tourism: a Case Study on Destination Image -- 27. Journeys of the Imagination? The Cultural Tour Route Revealed.
Record Nr. UNINA-9910817108403321
Wallingford, Oxon, UK ; ; New York, : CABI Pub., c2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Pubbl/distr/stampa London ; ; New York : , : Routledge, , 2012
Descrizione fisica 1 online resource (326 p.)
Disciplina 338.4/791
Altri autori (Persone) SharpleyRichard <1956->
StonePhilip R
Collana Routledge advances in tourism
Soggetto topico Tourism - Research
Tourism - Psychological aspects
Soggetto genere / forma Electronic books.
ISBN 0-203-13911-9
1-317-60550-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright Page; Table of Contents; List of contributors; Introduction: Experiencing tourism, experiencing happiness?; PART I Conceptualising tourist experiences; 1 Personal experience tourism: A postmodern understanding; 2 The habit of tourism: Experiences and their ontological meaning; 3 Experiences of valuistic journeys: Motivation and behaviour; PART II Understanding dark tourism experiences; 4 Reconceptualising dark tourism; 5 Dark tourism as 'mortality capital': The case of Ground Zero and the Significant Other Dead
6 Towards an understanding of 'genocide tourism': An analysis of visitors' accounts of their experience of recent genocide sitesPART III Motivation and the contemporary tourist experience; 7 Being away or being there? British tourists' motivations holidaying in Alanya, Turkey; 8 Identity in tourist motivation and the dynamics of meaning; 9 Bitten by the Twilight Saga: From pop culture consumer to pop culture tourist; PART IV Place and the tourist experience; 10 Volunteer tourists' experiences and sense of place: New Orleans
11 Family place experience and the making of places in holiday home destinations: A Danish case study12 Museums as playful venues in the leisure society; PART V Managing tourist experiences; 13 'We've seen it in the movies, let's see if it's true': Motivation, authenticity and displacement in the film- induced tourism experience; 14 Tourism harassment experiences in Jamaica; 15 The UK 'grey' market's holiday experience; References; Index
Record Nr. UNINA-9910464297603321
London ; ; New York : , : Routledge, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Pubbl/distr/stampa London ; ; New York : , : Routledge, , 2012
Descrizione fisica 1 online resource (326 p.)
Disciplina 338.4/791
Altri autori (Persone) SharpleyRichard <1956->
StonePhilip R
Collana Routledge advances in tourism
Soggetto topico Tourism - Research
Tourism - Psychological aspects
ISBN 0-203-13911-9
1-317-60550-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright Page; Table of Contents; List of contributors; Introduction: Experiencing tourism, experiencing happiness?; PART I Conceptualising tourist experiences; 1 Personal experience tourism: A postmodern understanding; 2 The habit of tourism: Experiences and their ontological meaning; 3 Experiences of valuistic journeys: Motivation and behaviour; PART II Understanding dark tourism experiences; 4 Reconceptualising dark tourism; 5 Dark tourism as 'mortality capital': The case of Ground Zero and the Significant Other Dead
6 Towards an understanding of 'genocide tourism': An analysis of visitors' accounts of their experience of recent genocide sitesPART III Motivation and the contemporary tourist experience; 7 Being away or being there? British tourists' motivations holidaying in Alanya, Turkey; 8 Identity in tourist motivation and the dynamics of meaning; 9 Bitten by the Twilight Saga: From pop culture consumer to pop culture tourist; PART IV Place and the tourist experience; 10 Volunteer tourists' experiences and sense of place: New Orleans
11 Family place experience and the making of places in holiday home destinations: A Danish case study12 Museums as playful venues in the leisure society; PART V Managing tourist experiences; 13 'We've seen it in the movies, let's see if it's true': Motivation, authenticity and displacement in the film- induced tourism experience; 14 Tourism harassment experiences in Jamaica; 15 The UK 'grey' market's holiday experience; References; Index
Record Nr. UNINA-9910786522903321
London ; ; New York : , : Routledge, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Contemporary tourist experience : concepts and consequences / / edited by Richard Sharpely and Philip R. Stone
Pubbl/distr/stampa London ; ; New York : , : Routledge, , 2012
Descrizione fisica 1 online resource (326 p.)
Disciplina 338.4/791
Altri autori (Persone) SharpleyRichard <1956->
StonePhilip R
Collana Routledge advances in tourism
Soggetto topico Tourism - Research
Tourism - Psychological aspects
ISBN 0-203-13911-9
1-317-60550-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright Page; Table of Contents; List of contributors; Introduction: Experiencing tourism, experiencing happiness?; PART I Conceptualising tourist experiences; 1 Personal experience tourism: A postmodern understanding; 2 The habit of tourism: Experiences and their ontological meaning; 3 Experiences of valuistic journeys: Motivation and behaviour; PART II Understanding dark tourism experiences; 4 Reconceptualising dark tourism; 5 Dark tourism as 'mortality capital': The case of Ground Zero and the Significant Other Dead
6 Towards an understanding of 'genocide tourism': An analysis of visitors' accounts of their experience of recent genocide sitesPART III Motivation and the contemporary tourist experience; 7 Being away or being there? British tourists' motivations holidaying in Alanya, Turkey; 8 Identity in tourist motivation and the dynamics of meaning; 9 Bitten by the Twilight Saga: From pop culture consumer to pop culture tourist; PART IV Place and the tourist experience; 10 Volunteer tourists' experiences and sense of place: New Orleans
11 Family place experience and the making of places in holiday home destinations: A Danish case study12 Museums as playful venues in the leisure society; PART V Managing tourist experiences; 13 'We've seen it in the movies, let's see if it's true': Motivation, authenticity and displacement in the film- induced tourism experience; 14 Tourism harassment experiences in Jamaica; 15 The UK 'grey' market's holiday experience; References; Index
Record Nr. UNINA-9910818916603321
London ; ; New York : , : Routledge, , 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer S. Uysal
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer S. Uysal
Edizione [Second edition.]
Pubbl/distr/stampa Wallingford, Oxfordshire, UK ; ; Boston, MA : , : CABI, , [2018]
Descrizione fisica 1 online resource (367 pages)
Disciplina 338.4791
Soggetto topico Tourism - Psychological aspects
Tourists - Attitudes
Tourists - Psychology
ISBN 1-78639-505-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910627289903321
Wallingford, Oxfordshire, UK ; ; Boston, MA : , : CABI, , [2018]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer Uysal ; contributors, Levent Altinay [and twenty-nine others]
Creating experience value in tourism / / edited by Nina K. Prebensen, Joseph S. Chen, Muzaffer Uysal ; contributors, Levent Altinay [and twenty-nine others]
Pubbl/distr/stampa Wallingford, England ; ; Boston, Massachusetts : , : CABI, , 2014
Descrizione fisica 1 online resource (288 p.)
Disciplina 338.4
338.4791
Soggetto topico Tourism - Psychological aspects
Tourists - Attitudes
Tourists - Psychology
ISBN 1-78064-349-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Contents; Contributors; Preface; 1. Co-creation of Tourist Experience: Scope, Definition and Structure; 2. Dynamic Drivers of Tourist Experiences; 3. Tourist Experience Value: Tourist Experience and Life Satisfaction; 4. Conceptualization of Value Co-creation in the Tourism Context; 5. Why, Oh Why, Oh Why, Do People Travel Abroad?; 6. Revisiting Self-congruity Theory in Travel and Tourism; 7. Moving People: A Conceptual Framework for Understanding How Visitor Experiences can be enhanced by Mindful Attention to Interest; 8. Co-creation of Experience Value: A Tourist Behaviour Approach
9. Authenticity as a Value Co-creator of Tourism Experiences10. Experience Co-creation Depends on Rapport-building: Training Implications for the Service Frontline; 11. Approaches for the Evaluation of Visitor Experiences at Tourist Attractions; 12. Storytelling in a Co-creation Perspective; 13. Tourist Information Search: A DIY Approach to Creating Experience Value; 14. Co-creation of Value and Social Media: How?; 15. Prices and Value in Co-produced Hospitality and Tourism Experiences; 16. Value Creation: A Tourism Mobilities Perspective
17. Guide Performance: Co-created Experiences for Tourist Immersion18. Value Creation and Co-creation in Tourist Experiences: An East Asian Cultural Knowledge Framework Approach; 19. Challenges and Future Research Directions; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; U; V; W
Record Nr. UNINA-9910627286503321
Wallingford, England ; ; Boston, Massachusetts : , : CABI, , 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Emotional intelligence in tourism and hospitality / / edited by Erdogan Koc
Emotional intelligence in tourism and hospitality / / edited by Erdogan Koc
Pubbl/distr/stampa Wallingford, Oxfordshire, England ; ; Boston, Massachusetts : , : CABI, , [2019]
Descrizione fisica 1 online resource (xi, 153 pages)
Disciplina 338.4791
Soggetto topico Tourism - Psychological aspects
ISBN 1-78639-833-8
1-78639-832-X
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Introduction to emotional intelligence in tourism and hospitality -- Emotions and developing emotional intelligence in tourism and hospitality businesses -- Measuring emotional intelligence in tourism and hospitality -- Emotional intelligence and service encounters -- Development of personal expertise in tourism and hospitality professions : cognitive knowledge, personality and learning style -- Emotional intelligence, personality, gender and culture relationship in tourism and hospitality -- Developing intercultural sensitivity as an emotional ability -- Service quality and emotional intelligence -- Service failures, recovery and emotional intelligence -- Mystery of spiritual intelligence : predictions, prophesies and possibilities.
Record Nr. UNINA-9910627291603321
Wallingford, Oxfordshire, England ; ; Boston, Massachusetts : , : CABI, , [2019]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Great expectations [[electronic resource] ] : imagination and anticipation in tourism / / edited by Jonathan Skinner, Dimitrios Theodossopoulos
Great expectations [[electronic resource] ] : imagination and anticipation in tourism / / edited by Jonathan Skinner, Dimitrios Theodossopoulos
Pubbl/distr/stampa New York, : Berghahn Books, 2011
Descrizione fisica 1 online resource (214 p.)
Disciplina 306.4/819
Altri autori (Persone) SkinnerJonathan, Ph. D.
TheodossopoulosDimitrios
Collana New directions in anthropology
Soggetto topico Tourism - Psychological aspects
Travelers - Psychology
Soggetto genere / forma Electronic books.
ISBN 0-85745-278-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Great Expectations; Contents; Chapter 1 - Introduction: The Play of Expectation in Tourism; Chapter 2 - Success and Access to Knowledge in the Tourist-Local Encounter: Confrontations with the Unexpected in a Turkish Community; Chapter 3 - Emberá Indigenous Tourism and the World of Expectations; Chapter 4 - The Paradox of Gaze and Resistance in Native American Cultural Tourism: An Alaskan Case Study; Chapter 5 - Forward into the Past: 'Digging' the Balearic Islands; Chapter 6 - On Difference, Desire and the Aesthetics of the Unexpected: The White Masai in Kenyan Tourism
Chapter 7 - Displeasure on 'Pleasure Island' Tourist Expectation and Desire on and off the Cuban Dance FloorChapter 8 - The Coach Fellas: Tourism Performance and Expectation in Ireland; Chapter 9 - Going on Holiday to Imagine War: The Western Front Battlefields as Sites of Commenoration and Contestation; Chapter 10 - Touring the Dead: Imagination, Embodiment and Affect in Gunther von Hagens' Body Worlds Exhibitions; Chapter 11 - Afterworld: The Tour as Imagined, Lived, Experienced and Told; Notes on Contributors; Index
Record Nr. UNINA-9910452703303321
New York, : Berghahn Books, 2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui