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Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910143831303321 |
Niven Paul R
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| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910830992603321 |
|
Niven Paul R
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910841214903321 |
|
Niven Paul R
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Common sense government : works better and costs less / / Vice President Al Gore
| Common sense government : works better and costs less / / Vice President Al Gore |
| Pubbl/distr/stampa | Washington, DC : , : National Performance Review, , [1995] |
| Descrizione fisica | 1 online resource (160 pages) : illustrations |
| Soggetto topico |
Administrative agencies - United States - Management
Bureaucracy - United States Customer services - United States Government productivity - United States Total quality management in government - United States Administrative agencies - Management Bureaucracy Customer services Government productivity Total quality management in government |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Common Sense Government |
| Record Nr. | UNINA-9910703474303321 |
| Washington, DC : , : National Performance Review, , [1995] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The new bureaucracy : quality assurance and its critics / / Max Travers [[electronic resource]]
| The new bureaucracy : quality assurance and its critics / / Max Travers [[electronic resource]] |
| Autore | Travers Max |
| Pubbl/distr/stampa | Bristol : , : Policy Press, , 2007 |
| Descrizione fisica | 1 online resource (vi, 202 pages) : digital, PDF file(s) |
| Disciplina | 352.357 |
| Soggetto topico |
Total quality management in government
Organizational change Public administration - Quality control |
| ISBN |
1-281-74177-9
9786611741778 1-84742-235-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; Index |
| Record Nr. | UNINA-9910784519603321 |
|
Travers Max
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| Bristol : , : Policy Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The new bureaucracy : quality assurance and its critics / / Max Travers [[electronic resource]]
| The new bureaucracy : quality assurance and its critics / / Max Travers [[electronic resource]] |
| Autore | Travers Max |
| Pubbl/distr/stampa | Bristol : , : Policy Press, , 2007 |
| Descrizione fisica | 1 online resource (vi, 202 pages) : digital, PDF file(s) |
| Disciplina | 352.357 |
| Soggetto topico |
Total quality management in government
Organizational change Public administration - Quality control |
| ISBN |
1-281-74177-9
9786611741778 1-84742-235-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; THE NEW BUREAUCRACY; Contents; Acknowledgements; 1. Introduction; 2. Quality assurance as a new occupation; 3. Professionals and quality; 4. Audit and inspection; 5. Organisations and accountability; 6. The problem of red tape; 7. Critical responses; 8. Conclusion: learning to live with regulation; References; Index |
| Record Nr. | UNINA-9910811272103321 |
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Travers Max
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| Bristol : , : Policy Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Performance accountability and combating corruption [[electronic resource] /] / edited by Anwar Shah
| Performance accountability and combating corruption [[electronic resource] /] / edited by Anwar Shah |
| Pubbl/distr/stampa | Washington, DC, : World Bank, 2007 |
| Descrizione fisica | 1 online resource (450 p.) |
| Disciplina | 352.3/4 |
| Altri autori (Persone) | ShahAnwar |
| Collana | Public sector governance and accountability series Performance accountability and combating corruption |
| Soggetto topico |
Total quality management in government
Political corruption - Prevention |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-94046-8
9786610940462 0-8213-6942-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; Part I Ensuring Integrity and Improving the Efficiency of Public Management; BOXES; TABLES; Part II Strengthening Oversight and Combating Corruption; FIGURES; Index |
| Record Nr. | UNINA-9910451677503321 |
| Washington, DC, : World Bank, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Performance accountability and combating corruption / / edited by Anwar Shah
| Performance accountability and combating corruption / / edited by Anwar Shah |
| Pubbl/distr/stampa | Washington, D.C. : , : World Bank, , c2007 |
| Descrizione fisica | xxvi, 418 pages : illustrations ; ; 23 cm |
| Disciplina | 352.3/4 |
| Altri autori (Persone) | ShahAnwar |
| Collana | Public sector governance and accountability series |
| Soggetto topico |
Total quality management in government
Political corruption - Prevention |
| ISBN |
1-280-94046-8
9786610940462 0-8213-6942-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; Part I Ensuring Integrity and Improving the Efficiency of Public Management; BOXES; TABLES; Part II Strengthening Oversight and Combating Corruption; FIGURES; Index |
| Record Nr. | UNINA-9910778294103321 |
| Washington, D.C. : , : World Bank, , c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Performance accountability and combating corruption / / edited by Anwar Shah
| Performance accountability and combating corruption / / edited by Anwar Shah |
| Pubbl/distr/stampa | Washington, D.C. : , : World Bank, , c2007 |
| Descrizione fisica | xxvi, 418 pages : illustrations ; ; 23 cm |
| Disciplina | 352.3/4 |
| Altri autori (Persone) | ShahAnwar |
| Collana | Public sector governance and accountability series |
| Soggetto topico |
Total quality management in government
Political corruption - Prevention |
| ISBN |
1-280-94046-8
9786610940462 0-8213-6942-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Foreword; Preface; Acknowledgments; Contributors; Abbreviations and Acronyms; Overview; Part I Ensuring Integrity and Improving the Efficiency of Public Management; BOXES; TABLES; Part II Strengthening Oversight and Combating Corruption; FIGURES; Index |
| Record Nr. | UNINA-9910808438303321 |
| Washington, D.C. : , : World Bank, , c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives; One Hundred Fifth Congress, first session; June 9, 1997
| Total quality management : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform and Oversight, House of Representatives; One Hundred Fifth Congress, first session; June 9, 1997 |
| Pubbl/distr/stampa | Washington : , : U.S. Government Printing Office, , 1998 |
| Descrizione fisica | 1 online resource (iii, 280 pages) : illustrations |
| Soggetto topico |
Total quality management in government - United States
Administrative agencies - United States - Management Administrative agencies - Management Total quality management in government |
| Soggetto genere / forma | Legislative hearings. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Total quality management |
| Record Nr. | UNINA-9910708151303321 |
| Washington : , : U.S. Government Printing Office, , 1998 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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