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The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
| The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov |
| Autore | Skorin-Kapov Jadranka |
| Pubbl/distr/stampa | Lanham : , : Lexington Books, , [2015] |
| Descrizione fisica | 1 online resource (213 p.) |
| Soggetto topico |
Phenomenology
Speculation Aesthetics Desire Surprise |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-4985-1847-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack |
| Record Nr. | UNINA-9910460745803321 |
Skorin-Kapov Jadranka
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| Lanham : , : Lexington Books, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
| The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov |
| Autore | Skorin-Kapov Jadranka |
| Pubbl/distr/stampa | Lanham : , : Lexington Books, , [2015] |
| Descrizione fisica | 1 online resource (213 p.) |
| Disciplina | 142/.7 |
| Soggetto topico |
Phenomenology
Speculation Aesthetics Desire Surprise |
| ISBN | 1-4985-1847-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack |
| Record Nr. | UNINA-9910797820603321 |
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Skorin-Kapov Jadranka
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| Lanham : , : Lexington Books, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
| The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov |
| Autore | Skorin-Kapov Jadranka |
| Pubbl/distr/stampa | Lanham : , : Lexington Books, , [2015] |
| Descrizione fisica | 1 online resource (213 p.) |
| Disciplina | 142/.7 |
| Soggetto topico |
Phenomenology
Speculation Aesthetics Desire Surprise |
| ISBN | 1-4985-1847-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack |
| Record Nr. | UNINA-9910826107303321 |
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Skorin-Kapov Jadranka
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| Lanham : , : Lexington Books, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
| Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari |
| Pubbl/distr/stampa | Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] |
| Descrizione fisica | 1 online resource (254 pages) : illustrations |
| Disciplina | 401/.9 |
| Collana | Benjamins current topics |
| Soggetto topico |
Emotive (Linguistics)
Surprise Emotions and cognition Emotions - Psychological aspects Discourse analysis - Psychological aspects Speech acts (Linguistics) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 9-027265-08-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910466629003321 |
| Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
| Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari |
| Pubbl/distr/stampa | Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] |
| Descrizione fisica | 1 online resource (254 pages) : illustrations |
| Disciplina | 401/.9 |
| Collana | Benjamins current topics |
| Soggetto topico |
Emotive (Linguistics)
Surprise Emotions and cognition Emotions - Psychological aspects Discourse analysis - Psychological aspects Speech acts (Linguistics) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910793060303321 |
| Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
| Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari |
| Pubbl/distr/stampa | Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] |
| Descrizione fisica | 1 online resource (254 pages) : illustrations |
| Disciplina | 401/.9 |
| Collana | Benjamins current topics |
| Soggetto topico |
Emotive (Linguistics)
Surprise Emotions and cognition Emotions - Psychological aspects Discourse analysis - Psychological aspects Speech acts (Linguistics) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910814646803321 |
| Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / / Dave Baiocchi, D. Steven Fox
| Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / / Dave Baiocchi, D. Steven Fox |
| Autore | Baiocchi Dave |
| Pubbl/distr/stampa | Santa Monica : , : RAND Corporation, , [2013] |
| Descrizione fisica | 1 online resource (107 p.) |
| Disciplina | 636.0896025068 |
| Altri autori (Persone) | FoxD. Steven |
| Soggetto topico |
Emergency management
Medical emergencies Surprise |
| ISBN | 0-8330-8106-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Preface; Contents; Figures and Tables; Summary; Acknowledgements; Abbreviations; CHAPTER ONE Introduction; CHAPTER TWO Why Study Surprise?; CHAPTER THREE Research Objective, Definitions, and Initial Conceptual Models; CHAPTER FOUR Research Hypotheses; Hypothesis 1: Response Time Affects How Practitioners Prepare for and Respond to Surprises; Hypothesis 2: The Level of Environmental Chaos Affects How Professionals Prepare for and Respond to Surprise; Hypothesis 3: The Surprise Type Dictates the Reaction and Response Path
Hypothesis 4: Strategies for Addressing Positive Surprises Differ from Those for Negative OnesHypothesis 5: Some Fundamental Preparations and Responses Are Common Across Professions; CHAPTER FIVE Research Method; CHAPTER SIX What Strategies Are Common Across Professions?; Experience Is Key; Reduce the Level of Chaos; Provide a Measured Response; The Value of Teamwork; CHAPTER SEVEN How Does the Level of Environmental Chaos Affect Practitioners' Responses to Surprises?; Operating in Contrived Environments; Modulating Merely Moderate Chaos; Working in Highly Chaotic Environments Humans Magnify ChaosSurprise Generated by Third-Party Humans; Recognized and Unrecognized Surprises; CHAPTER EIGHT How Do Strategists Differ from Tacticians in Dealing with Surprise?; CHAPTER NINE Surprise as an Opportunity; CHAPTER TEN Helpful Lessons from Specific Professions; Yes, and; Look Outside the Immediate Network for Help; CHAPTER ELEVEN Key Observations and Their Implications; Key Findings; Implications and Suggested Practices Moving Forward; In Conclusion; Bibliography |
| Record Nr. | UNINA-9910220096003321 |
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Baiocchi Dave
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| Santa Monica : , : RAND Corporation, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910463957603321 |
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Magnini Vincent P.
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910787949203321 |
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Magnini Vincent P.
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||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910820457503321 |
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Magnini Vincent P.
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Soggetto topico
-
Surprise
(10)
- Aesthetics (3)
- Customer relations (3)
- Desire (3)
- Discourse analysis - Psychological aspects (3)