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The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
Autore Skorin-Kapov Jadranka
Pubbl/distr/stampa Lanham : , : Lexington Books, , [2015]
Descrizione fisica 1 online resource (213 p.)
Soggetto topico Phenomenology
Speculation
Aesthetics
Desire
Surprise
Soggetto genere / forma Electronic books.
ISBN 1-4985-1847-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack
Record Nr. UNINA-9910460745803321
Skorin-Kapov Jadranka  
Lanham : , : Lexington Books, , [2015]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
Autore Skorin-Kapov Jadranka
Pubbl/distr/stampa Lanham : , : Lexington Books, , [2015]
Descrizione fisica 1 online resource (213 p.)
Disciplina 142/.7
Soggetto topico Phenomenology
Speculation
Aesthetics
Desire
Surprise
ISBN 1-4985-1847-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack
Record Nr. UNINA-9910797820603321
Skorin-Kapov Jadranka  
Lanham : , : Lexington Books, , [2015]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
The aesthetics of desire and surprise : phenomenology and speculation / / Jadranka Skorin-Kapov
Autore Skorin-Kapov Jadranka
Pubbl/distr/stampa Lanham : , : Lexington Books, , [2015]
Descrizione fisica 1 online resource (213 p.)
Disciplina 142/.7
Soggetto topico Phenomenology
Speculation
Aesthetics
Desire
Surprise
ISBN 1-4985-1847-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack; _GoBack
Record Nr. UNINA-9910826107303321
Skorin-Kapov Jadranka  
Lanham : , : Lexington Books, , [2015]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Pubbl/distr/stampa Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Descrizione fisica 1 online resource (254 pages) : illustrations
Disciplina 401/.9
Collana Benjamins current topics
Soggetto topico Emotive (Linguistics)
Surprise
Emotions and cognition
Emotions - Psychological aspects
Discourse analysis - Psychological aspects
Speech acts (Linguistics)
Soggetto genere / forma Electronic books.
ISBN 9-027265-08-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910466629003321
Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Pubbl/distr/stampa Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Descrizione fisica 1 online resource (254 pages) : illustrations
Disciplina 401/.9
Collana Benjamins current topics
Soggetto topico Emotive (Linguistics)
Surprise
Emotions and cognition
Emotions - Psychological aspects
Discourse analysis - Psychological aspects
Speech acts (Linguistics)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910793060303321
Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Expressing and describing surprise / / edited by Agnès Celle, Laure Lansari
Pubbl/distr/stampa Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Descrizione fisica 1 online resource (254 pages) : illustrations
Disciplina 401/.9
Collana Benjamins current topics
Soggetto topico Emotive (Linguistics)
Surprise
Emotions and cognition
Emotions - Psychological aspects
Discourse analysis - Psychological aspects
Speech acts (Linguistics)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910814646803321
Amsterdam ; ; Philadelphia : , : John Benjamins Publishing Company, , [2017]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / / Dave Baiocchi, D. Steven Fox
Surprise! : from CEOs to Navy SEALs : how a select group of professionals prepare for and respond to the unexpected / / Dave Baiocchi, D. Steven Fox
Autore Baiocchi Dave
Edizione [1st ed.]
Pubbl/distr/stampa Santa Monica : , : RAND Corporation, , [2013]
Descrizione fisica 1 online resource (107 p.)
Disciplina 636.0896025068
Altri autori (Persone) FoxD. Steven
Soggetto topico Emergency management
Medical emergencies
Surprise
ISBN 0-8330-8106-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Copyright; Preface; Contents; Figures and Tables; Summary; Acknowledgements; Abbreviations; CHAPTER ONE Introduction; CHAPTER TWO Why Study Surprise?; CHAPTER THREE Research Objective, Definitions, and Initial Conceptual Models; CHAPTER FOUR Research Hypotheses; Hypothesis 1: Response Time Affects How Practitioners Prepare for and Respond to Surprises; Hypothesis 2: The Level of Environmental Chaos Affects How Professionals Prepare for and Respond to Surprise; Hypothesis 3: The Surprise Type Dictates the Reaction and Response Path
Hypothesis 4: Strategies for Addressing Positive Surprises Differ from Those for Negative OnesHypothesis 5: Some Fundamental Preparations and Responses Are Common Across Professions; CHAPTER FIVE Research Method; CHAPTER SIX What Strategies Are Common Across Professions?; Experience Is Key; Reduce the Level of Chaos; Provide a Measured Response; The Value of Teamwork; CHAPTER SEVEN How Does the Level of Environmental Chaos Affect Practitioners' Responses to Surprises?; Operating in Contrived Environments; Modulating Merely Moderate Chaos; Working in Highly Chaotic Environments
Humans Magnify ChaosSurprise Generated by Third-Party Humans; Recognized and Unrecognized Surprises; CHAPTER EIGHT How Do Strategists Differ from Tacticians in Dealing with Surprise?; CHAPTER NINE Surprise as an Opportunity; CHAPTER TEN Helpful Lessons from Specific Professions; Yes, and; Look Outside the Immediate Network for Help; CHAPTER ELEVEN Key Observations and Their Implications; Key Findings; Implications and Suggested Practices Moving Forward; In Conclusion; Bibliography
Record Nr. UNINA-9910220096003321
Baiocchi Dave  
Santa Monica : , : RAND Corporation, , [2013]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Autore Magnini Vincent P.
Edizione [First edition.]
Pubbl/distr/stampa New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.812
Collana Marketing strategy collection
Soggetto topico Service industries - Customer services
Customer relations
Surprise
Soggetto genere / forma Electronic books.
Soggetto non controllato customer delight
customer service
customer surprise
services marketing
ISBN 1-63157-103-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index.
Record Nr. UNINA-9910463957603321
Magnini Vincent P.  
New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Autore Magnini Vincent P.
Edizione [First edition.]
Pubbl/distr/stampa New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.812
Collana Marketing strategy collection
Soggetto topico Service industries - Customer services
Customer relations
Surprise
Soggetto non controllato customer delight
customer service
customer surprise
services marketing
ISBN 1-63157-103-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index.
Record Nr. UNINA-9910787949203321
Magnini Vincent P.  
New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
Autore Magnini Vincent P.
Edizione [First edition.]
Pubbl/distr/stampa New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.812
Collana Marketing strategy collection
Soggetto topico Service industries - Customer services
Customer relations
Surprise
Soggetto non controllato customer delight
customer service
customer surprise
services marketing
ISBN 1-63157-103-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index.
Record Nr. UNINA-9910820457503321
Magnini Vincent P.  
New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui