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Biblioteca

MARC Lista (tabellare)
2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
Pubbl/distr/stampa Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016
Descrizione fisica 1 online resource (59 pages)
Disciplina 658.05
Soggetto topico Business enterprises - Computer networks
Support services (Management)
Information technology - Management
ISBN 1-4673-8443-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910332538903321
Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
Pubbl/distr/stampa Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016
Descrizione fisica 1 online resource (59 pages)
Disciplina 658.05
Soggetto topico Business enterprises - Computer networks
Support services (Management)
Information technology - Management
ISBN 1-4673-8443-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNISA-996575428903316
Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
Pubbl/distr/stampa Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018
Descrizione fisica 1 online resource (50 pages)
Disciplina 658.4038
Soggetto topico Information technology - Management
Support services (Management)
ISBN 1-5386-5434-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910315259603321
Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
Pubbl/distr/stampa Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018
Descrizione fisica 1 online resource (50 pages)
Disciplina 658.4038
Soggetto topico Information technology - Management
Support services (Management)
ISBN 1-5386-5434-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNISA-996575624803316
Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Continual service improvement manager : careers in IT service management / / David Whapples
Continual service improvement manager : careers in IT service management / / David Whapples
Autore Whapples David
Edizione [1st edition]
Pubbl/distr/stampa Wiltshire, England : , : BCS, , 2015
Descrizione fisica 1 online resource (130 p.)
Disciplina 004.068
Collana BCS Guides to IT Roles
Soggetto topico Information technology - Management
Support services (Management)
Soggetto genere / forma Electronic books.
ISBN 1-78017-226-5
1-78017-224-9
1-78017-225-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover
Record Nr. UNINA-9910463841003321
Whapples David  
Wiltshire, England : , : BCS, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Continual service improvement manager : careers in IT service management / / David Whapples
Continual service improvement manager : careers in IT service management / / David Whapples
Autore Whapples David
Edizione [1st edition]
Pubbl/distr/stampa Wiltshire, England : , : BCS, , 2015
Descrizione fisica 1 online resource (130 p.)
Disciplina 004.068
Collana BCS Guides to IT Roles
Soggetto topico Information technology - Management
Support services (Management)
ISBN 1-78017-226-5
1-78017-224-9
1-78017-225-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover
Record Nr. UNINA-9910788055003321
Whapples David  
Wiltshire, England : , : BCS, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Continual service improvement manager : careers in IT service management / / David Whapples
Continual service improvement manager : careers in IT service management / / David Whapples
Autore Whapples David
Edizione [1st edition]
Pubbl/distr/stampa Wiltshire, England : , : BCS, , 2015
Descrizione fisica 1 online resource (130 p.)
Disciplina 004.068
Collana BCS Guides to IT Roles
Soggetto topico Information technology - Management
Support services (Management)
ISBN 1-78017-226-5
1-78017-224-9
1-78017-225-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover
Record Nr. UNINA-9910827674303321
Whapples David  
Wiltshire, England : , : BCS, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Embassy management [[electronic resource] ] : State Department and other agencies should further explore opportunities to save administrative costs overseas : report to the Chairman, Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, Committee on Homeland Security and Governmental Affairs, United States Senate
Embassy management [[electronic resource] ] : State Department and other agencies should further explore opportunities to save administrative costs overseas : report to the Chairman, Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, Committee on Homeland Security and Governmental Affairs, United States Senate
Pubbl/distr/stampa [Washington, D.C.] : , : U.S. Govt. Accountability Office, , [2012]
Descrizione fisica 1 online resource (iii, 84 pages) : illustrations
Soggetto topico Diplomatic and consular service, American - Buildings - Management
Embassy buildings - United States - Management
Support services (Management)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Altri titoli varianti Embassy management
Record Nr. UNINA-9910701758703321
[Washington, D.C.] : , : U.S. Govt. Accountability Office, , [2012]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Embassy management [[electronic resource] ] : actions are needed to increase efficiency and improve delivery of administrative support services : report to the Chairman, Subcommittee on National Security, Emerging Threats, and International Relations, Committee on Government Reform, House of Representatives
Embassy management [[electronic resource] ] : actions are needed to increase efficiency and improve delivery of administrative support services : report to the Chairman, Subcommittee on National Security, Emerging Threats, and International Relations, Committee on Government Reform, House of Representatives
Pubbl/distr/stampa [Washington, D.C.] : , : U.S. Government Accountability Office, , [2004]
Soggetto topico Diplomatic and consular service, American - Buildings - Management
Embassy buildings - United States - Management
Support services (Management)
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Altri titoli varianti Embassy management
Record Nr. UNINA-9910693064003321
[Washington, D.C.] : , : U.S. Government Accountability Office, , [2004]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Enterprise systems engineering : advances in the theory and practice / / editors, George Rebovich, Jr. and Brian E. White
Enterprise systems engineering : advances in the theory and practice / / editors, George Rebovich, Jr. and Brian E. White
Pubbl/distr/stampa Boca Raton : , : Taylor & Francis, , 2010
Descrizione fisica 1 online resource (480 p.)
Disciplina 658.4/038011
Altri autori (Persone) RebovichGeorge
WhiteBrian E
Collana Complex and enterprise systems engineering
Soggetto topico Systems engineering
Support services (Management)
Soggetto genere / forma Electronic books.
ISBN 0-429-19120-0
1-4200-7330-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Front cover; Foreword; Preface; Acknowledgments; Editors; Contributors; Chapter 1: Introduction; Chapter 2: Systems Thinking for the Enterprise; Chapter 3: Pilots and Case Studies; Chapter 4: Capabilities-BasedEngineering Analysis; Chapter 5: Enterprise Opportunity and Risk; Chapter 6: Architectures forEnterprise Systems Engineering; Chapter 7: Enterprise Analysisand Assessment; Chapter 8: Enterprise Management; Chapter 9: Agile Functionality forDecision Superiority; Chapter 10: Enterprise ActivitiesEvolving toward an Enterprise; Index; Back cover
Record Nr. UNINA-9910458852203321
Boca Raton : , : Taylor & Francis, , 2010
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui