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2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
| 2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management |
| Pubbl/distr/stampa | Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016 |
| Descrizione fisica | 1 online resource (59 pages) |
| Disciplina | 658.05 |
| Soggetto topico |
Business enterprises - Computer networks
Support services (Management) Information technology - Management |
| ISBN | 1-4673-8443-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910332538903321 |
| Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management
| 2016 4th International Conference on Cyber and IT Service Management : 26-27 April 2016, Bandung, Indonesia / / International Conference on Cyber and IT Service Management |
| Pubbl/distr/stampa | Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016 |
| Descrizione fisica | 1 online resource (59 pages) |
| Disciplina | 658.05 |
| Soggetto topico |
Business enterprises - Computer networks
Support services (Management) Information technology - Management |
| ISBN | 1-4673-8443-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996575428903316 |
| Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
| CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers |
| Pubbl/distr/stampa | Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018 |
| Descrizione fisica | 1 online resource (50 pages) |
| Disciplina | 658.4038 |
| Soggetto topico |
Information technology - Management
Support services (Management) |
| ISBN | 1-5386-5434-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910315259603321 |
| Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers
| CITSM 2018 : 2018 6th International Conference on Cyber and IT Service Management : Convention Hall, Inna Parapat Hotel, August 7-9, 2018 / / Institute of Electrical and Electronics Engineers |
| Pubbl/distr/stampa | Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018 |
| Descrizione fisica | 1 online resource (50 pages) |
| Disciplina | 658.4038 |
| Soggetto topico |
Information technology - Management
Support services (Management) |
| ISBN | 1-5386-5434-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996575624803316 |
| Piscataway, New Jersey : , : Institute of Electrical and Electronics Engineers, , 2018 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Continual service improvement manager : careers in IT service management / / David Whapples
| Continual service improvement manager : careers in IT service management / / David Whapples |
| Autore | Whapples David |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS, , 2015 |
| Descrizione fisica | 1 online resource (130 p.) |
| Disciplina | 004.068 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico |
Information technology - Management
Support services (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-78017-226-5
1-78017-224-9 1-78017-225-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover |
| Record Nr. | UNINA-9910463841003321 |
Whapples David
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| Wiltshire, England : , : BCS, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Continual service improvement manager : careers in IT service management / / David Whapples
| Continual service improvement manager : careers in IT service management / / David Whapples |
| Autore | Whapples David |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS, , 2015 |
| Descrizione fisica | 1 online resource (130 p.) |
| Disciplina | 004.068 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico |
Information technology - Management
Support services (Management) |
| ISBN |
1-78017-226-5
1-78017-224-9 1-78017-225-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover |
| Record Nr. | UNINA-9910788055003321 |
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Whapples David
|
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| Wiltshire, England : , : BCS, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Continual service improvement manager : careers in IT service management / / David Whapples
| Continual service improvement manager : careers in IT service management / / David Whapples |
| Autore | Whapples David |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Wiltshire, England : , : BCS, , 2015 |
| Descrizione fisica | 1 online resource (130 p.) |
| Disciplina | 004.068 |
| Collana | BCS Guides to IT Roles |
| Soggetto topico |
Information technology - Management
Support services (Management) |
| ISBN |
1-78017-226-5
1-78017-224-9 1-78017-225-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; ABBREVIATIONS; PREFACE; 1 INTRODUCTION; WHY CHANGE?; SERVICE IMPROVEMENT; THE ROLE; KEY FACTORS; SUMMARY; 2 OVERVIEW OF THE FIELD; INTRODUCTION TO CONTINUAL SERVICE IMPROVEMENT; PROMOTION OF CONTINUAL SERVICE IMPROVEMENT; COORDINATION OF IMPROVEMENT ACTIVITY; RECORDING OF IMPROVEMENT ACTIVITY; PROVISION OF ADVICE AND GUIDANCE; MEASUREMENT; REPORTING; 3 THE ROLE; PURPOSE AND OBJECTIVES OF THE ROLE; SCOPE; OWNERSHIP; STRATEGY; SKILLS; RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS
LEADING PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSESTOOLS; TOOLING OPTIONS; TECHNIQUES; SERVICE MEASUREMENT; METRICS AND MEASUREMENT; CRITICAL SUCCESS FACTORS AND KEY PERFORMANCE INDICATORS; 5 CAREER PROGRESSION AND RELATED ROLES; CAREER PROGRESSION; RELATED ROLES; 6 CASE STUDY; MONTHLY REPORTING; SERVICE IMPROVEMENT FORUM; PROCESS WORKSHOPS; WORKING WITH SERVICE MANAGERS; PREPARATION FOR AN EXTERNAL AUDIT; SUPPORTING THE INCIDENT MANAGER IN PLANNING A MAJOR PROCESS CHANGE; PLANNING AND ORGANISATION; APPENDIX: SERVICE MANAGEMENT FRAMEWORK TEMPLATE; REFERENCE; INDEX; Back Cover |
| Record Nr. | UNINA-9910827674303321 |
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Whapples David
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| Wiltshire, England : , : BCS, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Embassy management [[electronic resource] ] : State Department and other agencies should further explore opportunities to save administrative costs overseas : report to the Chairman, Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, Committee on Homeland Security and Governmental Affairs, United States Senate
| Embassy management [[electronic resource] ] : State Department and other agencies should further explore opportunities to save administrative costs overseas : report to the Chairman, Subcommittee on Oversight of Government Management, the Federal Workforce, and the District of Columbia, Committee on Homeland Security and Governmental Affairs, United States Senate |
| Pubbl/distr/stampa | [Washington, D.C.] : , : U.S. Govt. Accountability Office, , [2012] |
| Descrizione fisica | 1 online resource (iii, 84 pages) : illustrations |
| Soggetto topico |
Diplomatic and consular service, American - Buildings - Management
Embassy buildings - United States - Management Support services (Management) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Embassy management |
| Record Nr. | UNINA-9910701758703321 |
| [Washington, D.C.] : , : U.S. Govt. Accountability Office, , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Embassy management [[electronic resource] ] : actions are needed to increase efficiency and improve delivery of administrative support services : report to the Chairman, Subcommittee on National Security, Emerging Threats, and International Relations, Committee on Government Reform, House of Representatives
| Embassy management [[electronic resource] ] : actions are needed to increase efficiency and improve delivery of administrative support services : report to the Chairman, Subcommittee on National Security, Emerging Threats, and International Relations, Committee on Government Reform, House of Representatives |
| Pubbl/distr/stampa | [Washington, D.C.] : , : U.S. Government Accountability Office, , [2004] |
| Soggetto topico |
Diplomatic and consular service, American - Buildings - Management
Embassy buildings - United States - Management Support services (Management) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Embassy management |
| Record Nr. | UNINA-9910693064003321 |
| [Washington, D.C.] : , : U.S. Government Accountability Office, , [2004] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Enterprise systems engineering : advances in the theory and practice / / editors, George Rebovich, Jr. and Brian E. White
| Enterprise systems engineering : advances in the theory and practice / / editors, George Rebovich, Jr. and Brian E. White |
| Pubbl/distr/stampa | Boca Raton : , : Taylor & Francis, , 2010 |
| Descrizione fisica | 1 online resource (480 p.) |
| Disciplina | 658.4/038011 |
| Altri autori (Persone) |
RebovichGeorge
WhiteBrian E |
| Collana | Complex and enterprise systems engineering |
| Soggetto topico |
Systems engineering
Support services (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-429-19120-0
1-4200-7330-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front cover; Foreword; Preface; Acknowledgments; Editors; Contributors; Chapter 1: Introduction; Chapter 2: Systems Thinking for the Enterprise; Chapter 3: Pilots and Case Studies; Chapter 4: Capabilities-BasedEngineering Analysis; Chapter 5: Enterprise Opportunity and Risk; Chapter 6: Architectures forEnterprise Systems Engineering; Chapter 7: Enterprise Analysisand Assessment; Chapter 8: Enterprise Management; Chapter 9: Agile Functionality forDecision Superiority; Chapter 10: Enterprise ActivitiesEvolving toward an Enterprise; Index; Back cover |
| Record Nr. | UNINA-9910458852203321 |
| Boca Raton : , : Taylor & Francis, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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