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Business service management best practices [[electronic resource] /] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]
| Business service management best practices [[electronic resource] /] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab] |
| Autore | Darmawan Budi |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Austin, TX, : IBM, International Technical Support Organization, c2004 |
| Descrizione fisica | 1 online resource (188 p.) |
| Disciplina | 658/.0285 |
| Altri autori (Persone) |
CoxKimberly
RagabBahaeldin |
| Collana | IBM redbooks |
| Soggetto topico |
Business - Data processing - Management
Electronic commerce - Management Information technology - Management Service-level agreements |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910450120903321 |
Darmawan Budi
|
||
| Austin, TX, : IBM, International Technical Support Organization, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business service management best practices [[electronic resource] /] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]
| Business service management best practices [[electronic resource] /] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab] |
| Autore | Darmawan Budi |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Austin, TX, : IBM, International Technical Support Organization, c2004 |
| Descrizione fisica | 1 online resource (188 p.) |
| Disciplina | 658/.0285 |
| Altri autori (Persone) |
CoxKimberly
RagabBahaeldin |
| Collana | IBM redbooks |
| Soggetto topico |
Business - Data processing - Management
Electronic commerce - Management Information technology - Management Service-level agreements |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910783529703321 |
|
Darmawan Budi
|
||
| Austin, TX, : IBM, International Technical Support Organization, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business service management best practices / / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab]
| Business service management best practices / / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab] |
| Autore | Darmawan Budi |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Austin, TX, : IBM, International Technical Support Organization, c2004 |
| Descrizione fisica | 1 online resource (188 p.) |
| Disciplina | 658/.0285 |
| Altri autori (Persone) |
CoxKimberly
RagabBahaeldin |
| Collana | IBM redbooks |
| Soggetto topico |
Business - Data processing - Management
Electronic commerce - Management Information technology - Management Service-level agreements |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front cover -- Contents -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Chapter 1. Introduction to Business Service Management -- 1.1 IT organization evolution -- 1.2 The IBM on demand Automation Blueprint -- 1.3 Business Service Management -- 1.4 Discussion scope -- Chapter 2. Business Service Management concepts -- 2.1 Business Service Management concept -- 2.1.1 Service Level Management -- 2.1.2 Implementation considerations -- 2.2 IBM Tivoli product mapping -- 2.3 Overview of IBM Tivoli Business Systems Manager -- 2.3.1 IBM Tivoli Business Systems Manager components -- 2.3.2 IBM Tivoli Business Systems Manager servers -- 2.3.3 Important concepts in IBM Tivoli Business Systems Manager -- 2.3.4 IBM Tivoli Business Systems Manager distributed object types -- 2.4 Overview of Tivoli Data Warehouse -- 2.4.1 Benefits of using Tivoli Data Warehouse -- 2.4.2 Tivoli Data Warehouse structure -- 2.4.3 Tivoli Data Warehouse components -- 2.5 Overview of IBM Tivoli Service Level Advisor -- 2.5.1 How IBM Tivoli Service Level Advisor works -- 2.5.2 Inside the IBM Tivoli Service Level Advisor -- 2.5.3 IBM Tivoli Service Level Advisor databases -- 2.5.4 The Service Level Management life cycle with TSLA -- Chapter 3. Planning for Business Service Management -- 3.1 Overview -- 3.2 Sources of information -- 3.3 Information collection -- 3.3.1 Business process decomposition -- 3.3.2 Documentation of Service Level objectives -- 3.3.3 Understanding the current monitoring environment -- 3.4 Designing the solution -- 3.4.1 Solution structure -- 3.4.2 Hardware and software configuration -- 3.4.3 Monitoring standard and required modification -- 3.4.4 IBM TBSM object type selection -- 3.4.5 Business System View design -- 3.4.6 Data collection design -- 3.4.7 Service Level management design.
Chapter 4. Business Service Management sample implementation -- 4.1 Sample environment -- 4.2 Constructing the solution -- 4.2.1 Solution structure -- 4.2.2 Solution configuration -- 4.2.3 Monitoring architecture -- 4.2.4 Object class selection -- 4.2.5 Business System View design -- 4.2.6 Data collection design -- 4.2.7 Service Level monitoring -- 4.3 Implementation overview -- 4.4 IBM Tivoli Monitoring profiles -- 4.4.1 Profile Managers and IBM Tivoli Monitoring profiles -- 4.4.2 Detailed profile setting -- 4.5 IBM Tivoli NetView monitoring -- 4.6 Web transaction response time monitoring -- 4.6.1 Quality of Service monitoring -- 4.6.2 Synthetic Transaction Investigator monitoring -- 4.7 Defining TEC rules -- 4.7.1 Adding IBM Tivoli Monitoring rules -- 4.7.2 IBM Tivoli Monitoring for Transaction Performance rules -- 4.7.3 IBM Tivoli NetView rules -- 4.7.4 Assembling a new TEC rule base -- 4.7.5 IBM Tivoli Business Systems Manager customization -- 4.7.6 Defining TBSM object types -- 4.7.7 Setting object hierarchy -- 4.7.8 Defining business systems -- 4.7.9 Defining TBSM operators -- 4.8 Configuring Tivoli Data Warehouse -- 4.8.1 Collecting information from IBM Tivoli Monitoring -- 4.8.2 Collecting information from Web Services Courier -- 4.8.3 Enabling ETL in Tivoli Data Warehouse -- 4.9 Customizing IBM Tivoli Service Level Advisor -- 4.9.1 Defining the operation -- Abbreviations and acronyms -- Related publications -- IBM Redbooks -- Other publications -- How to get IBM Redbooks -- Help from IBM -- Index -- Back cover. |
| Record Nr. | UNINA-9910809603503321 |
|
Darmawan Budi
|
||
| Austin, TX, : IBM, International Technical Support Organization, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Introducing IBM Tivoli service level advisor [[electronic resource] /] / [Edson Manoel ... et al.]
| Introducing IBM Tivoli service level advisor [[electronic resource] /] / [Edson Manoel ... et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 |
| Descrizione fisica | xxii, 440 p. : ill |
| Disciplina | 004/.068 |
| Altri autori (Persone) | ManoelEdson |
| Collana | Redbooks |
| Soggetto topico |
Information technology - Management
Service-level agreements |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910454596503321 |
| [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Introducing IBM Tivoli service level advisor [[electronic resource] /] / [Edson Manoel ... et al.]
| Introducing IBM Tivoli service level advisor [[electronic resource] /] / [Edson Manoel ... et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 |
| Descrizione fisica | xxii, 440 p. : ill |
| Disciplina | 004/.068 |
| Altri autori (Persone) | ManoelEdson |
| Collana | Redbooks |
| Soggetto topico |
Information technology - Management
Service-level agreements |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910782028903321 |
| [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Introducing IBM Tivoli service level advisor / / [Edson Manoel ... et al.]
| Introducing IBM Tivoli service level advisor / / [Edson Manoel ... et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 |
| Descrizione fisica | xxii, 440 p. : ill |
| Disciplina | 004/.068 |
| Altri autori (Persone) | ManoelEdson |
| Collana | Redbooks |
| Soggetto topico |
Information technology - Management
Service-level agreements |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front cover -- Contents -- Figures -- Tables -- Notices -- Trademarks -- Preface -- The team that wrote this redbook -- Become a published author -- Comments welcome -- Part 1 All about IBM Tivoli Service Level Advisor -- Chapter 1. Introduction -- 1.1 Overview -- 1.2 IT Services -- 1.3 Service Delivery -- 1.4 Ensuring service quality -- 1.5 Service Level Management -- 1.6 Why bother with Service Level Management -- Chapter 2. IBM Tivoli Service Level Advisor general overview -- 2.1 Overview of IBM Tivoli Service Level Advisor -- 2.2 IBM Tivoli Service Level Advisor components -- 2.2.1 ITSLA Task Drivers -- 2.2.2 ITSLA Server -- 2.2.3 ITSLA Reports Server -- 2.2.4 ITSLA Database Server -- 2.2.5 Tivoli Enterprise Data Warehouse Server -- 2.2.6 Tivoli Enterprise Data Warehouse Control Center -- 2.2.7 IBM Console Server -- 2.2.8 ITSLA ETL programs -- 2.3 Important ITSLA concepts and terminology -- 2.4 A glimpse into Tivoli Enterprise Data Warehouse -- 2.5 IBM Tivoli Service Level Advisor Target ETLs -- 2.5.1 ITSLA Registration ETL -- 2.5.2 ITSLA Process ETL -- 2.6 The SLA Management process of ITSLA -- 2.6.1 Step 1: Define and agree on Service Level Agreements -- 2.6.2 Step 2: Select applications for source data -- 2.6.3 Step 3: Populate the ITSLA Database -- 2.6.4 Step 4: Define schedules and create offerings -- 2.6.5 Step 5: Define customers and create orders -- 2.6.6 Step 6: Populate the ITSLA Measurement Data Mart database -- 2.6.7 Step 7: Evaluate data for violations and trends -- 2.6.8 Step 8: Notification of SLA violations and trends -- 2.6.9 Step 9: Access SLA reports -- 2.7 Applications providing measurement data -- 2.7.1 Becoming an ITSLA-enabled application -- Chapter 3. Implementation planning -- 3.1 IBM Tivoli Service Level Advisor data flow -- 3.2 Planning for supporting applications -- 3.2.1 IBM WebSphere Application Server.
3.2.2 IBM DB2 Universal Database Enterprise Edition -- 3.2.3 Tivoli Enterprise Data Warehouse -- 3.3 Planning for IBM Tivoli Service Level Advisor -- 3.3.1 Physical considerations -- 3.3.2 Architecture considerations -- 3.3.3 Planning considerations for source applications -- 3.4 Planning for event notification -- 3.4.1 SNMP Trap notification -- 3.4.2 TEC Event notification -- 3.4.3 E-mail notification -- 3.5 Planning worksheets -- Chapter 4. Getting IBM Tivoli Service Level Advisor up and running -- 4.1 Example scenario -- 4.2 Setting up the TEDW Server machine -- 4.2.1 IBM DB2 UDE Server for UNIX installation -- 4.2.2 TEDW Central Warehouse and TEDW Data Mart installation -- 4.3 Setting up the ITSLA Database Server machine -- 4.3.1 Creating the ITSLA Databases -- 4.4 Setting up the TEDW Control Center machine -- 4.4.1 IBM DB2 UDE Server for Windows installation -- 4.4.2 Tivoli Enterprise Data Warehouse Control Center installation -- 4.4.3 ITSLA ETL programs installation -- 4.4.4 Source ETLs installation -- 4.4.5 TEDW Control Center basic configuration -- 4.4.6 Configuring the ODBC connections -- 4.5 Setting up the ITSLA Server machine -- 4.5.1 IBM DB2 Client installation on AIX -- 4.5.2 Cataloging the ITSLA Databases -- 4.5.3 TEDW Reports Interface installation -- 4.5.4 ITSLA Server component installation -- 4.5.5 ITSLA Task Drivers installation -- 4.6 Setting up the ITSLA Reports machine -- 4.6.1 IBM WebSphere installation and configuration -- 4.6.2 ITSLA Reports Server installation -- Chapter 5. Administering IBM Tivoli Service Level Advisor -- 5.1 Source ETLs management -- 5.1.1 ETL Warehouse Target and Sources configuration -- 5.1.2 Schedule and run Source ETL -- 5.2 Target ETLs management -- 5.2.1 Registration Target ETL management -- 5.2.2 Process Target ETL management -- 5.3 User creation and management. 5.3.1 IBM SLA Console user management -- 5.3.2 ITSLA Report users management -- 5.4 Management of ITSLA components -- 5.4.1 Management of offerings -- 5.4.2 Management of orders -- 5.5 Timing considerations for the ITSLA environment -- 5.5.1 Scheduling ETLs -- 5.5.2 ITSLA evaluation schedule and time zone considerations -- 5.6 Trace and message log files -- 5.6.1 Handler configuration -- 5.6.2 Message log files management -- 5.6.3 Trace log files management -- 5.7 Startup and shutdown procedures -- 5.7.1 IBM Tivoli Service Level Advisor components startup -- 5.7.2 ITSLA components shutdown -- 5.8 Backup and restore of ITSLA -- 5.8.1 Backing up the ITSLA environment -- 5.8.2 Restoring the ITSLA environment -- Chapter 6. Service level Reports with ITSLA -- 6.1 Logging into Reports -- 6.1.1 Default Reports users -- 6.1.2 The Ranking algorithm and categories -- 6.2 Using Reports -- 6.2.1 Reporting categories -- 6.2.2 Viewing Reports using different search criteria -- 6.2.3 Additional features of Reports -- 6.3 Administrating Reports users -- 6.3.1 Creating Reports users -- 6.3.2 Listing and deleting Reports users -- 6.3.3 Disabling Reports user authentication -- 6.4 Reports customization -- 6.4.1 Integrating Reports with existing Web sites -- 6.4.2 Customizing the appearance of Reports -- 6.4.3 Alternative methods for authenticating users -- 6.5 Viewing Reports with third-party software -- 6.5.1 Using BrioQuery Designer with Reports -- 6.5.2 Viewing Reports using Seagate Crystal Reports -- 6.5.3 Using BusinessObjects with Reports -- Chapter 7. Performance maximization techniques -- 7.1 Initial considerations -- 7.2 ITSLA Database Server tuning considerations -- 7.3 IBM DB2 Performance tuning considerations -- 7.3.1 Small environments -- 7.3.2 Medium environments -- 7.3.3 Large environments -- 7.4 IBM WebSphere performance tuning. 7.5 IBM HTTP Server performance tuning -- 7.6 Presentation Services Web Console tuning -- 7.6.1 Medium environments -- 7.6.2 Large environments -- 7.7 Operating system performance tuning -- 7.7.1 Windows environments -- 7.7.2 AIX environments -- Chapter 8. Troubleshooting the ITSLA -- 8.1 IBM DB2 Universal Database Enterprise Edition -- 8.1.1 Installation and configuration -- 8.1.2 Databases creation -- 8.1.3 Administration issues -- 8.1.4 Important initial IBM DB2 commands -- 8.2 Tivoli Enterprise Data Warehouse -- 8.2.1 TEDW installation and configuration -- 8.2.2 TEDW administration issues -- 8.3 IBM WebSphere Application Server -- 8.3.1 Installation and configuration issues -- 8.3.2 Administration issues -- 8.4 IBM Tivoli Service Level Advisor -- 8.4.1 Installation issues -- 8.4.2 Configuration issues -- 8.4.3 Administration issues -- 8.4.4 Un-installation issues -- 8.5 IBM Console -- 8.5.1 Logon problems (UNIX platforms) -- 8.5.2 Administration problems -- 8.6 TEDW Source ETLs -- 8.6.1 Installation issues -- 8.6.2 Configuration issues -- 8.6.3 Administration issues -- 8.7 IBM Tivoli Service Level Advisor Reports -- 8.7.1 Accessing Reports -- 8.7.2 Administration issues -- 8.7.3 Workarounds for ITSLA Reports -- Part 2 Appendixes -- Appendix A. Hints and tips for un-installing ITSLA -- Un-installing the ITSLA core components -- Un-installing ITSLA Task Drivers -- Un-installing ITSLA Reports -- Un-installing ITSLA Server -- Un-installing the ITSLA Target ETL programs -- Remove the ITSLA Databases -- Un-installing the support applications -- Appendix B. Service Management according to the ITIL -- The ITIL -- Service Management -- Service Delivery disciplines -- Capacity Management -- Availability Management -- Cost Management -- Contingency Planning -- Service Level Management -- Measuring service quality -- The role of Service Level Management. The objectives of Service Level Management -- Specifying service levels -- Service Support disciplines -- Configuration Management -- Help Desk -- Problem Management -- Change Management -- Software Control and Distribution -- Appendix C. IBM Tivoli Service Level Advisor Databases -- The ITSLA Database -- The ITSLA Measurement Data Mart database -- Appendix D. Command reference -- Introduction to the ITSLA CLI -- General usage overview -- Default bundles -- Basic CLI commands -- Useful commands for ITSLA -- ETL commands -- Offering and order commands -- Escalation commands -- Appendix E. Source ETLs -- Introduction to the Source ETLs -- IBM Tivoli Business Systems Manager -- TBSM Source ETL objective -- TBSM Source ETL process description -- TBSM Source ETL measurement types -- IBM Tivoli Enterprise Console -- TEC Source ETL objective -- TEC Source ETL processes descriptions -- TEC Source ETL measurement types -- IBM Tivoli Monitoring for Transaction Performance (TWSM) -- TWSM Source ETL objective -- TWSM Source ETL processes description -- TWSM Source ETL measurement types -- IBM Tivoli Distributed Monitoring (DM) -- DM Source ETL objective -- DM Source ETL processes descriptions -- DM measurement types -- Abbreviations and acronyms -- Related publications -- IBM Redbooks -- Other resources -- Referenced Web sites -- How to get IBM Redbooks -- IBM Redbooks collections -- Index -- Back cover. |
| Record Nr. | UNINA-9910814482503321 |
| [San Jose, Calif.?], : IBM International Technical Support Organization, 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Mettre en Place une démarche Qualité : Avec Quatre études de Cas / / Vincent Plauchu
| Mettre en Place une démarche Qualité : Avec Quatre études de Cas / / Vincent Plauchu |
| Autore | Plauchu Vincent |
| Pubbl/distr/stampa | Paris, France : , : Campus Ouvert, , [2014] |
| Descrizione fisica | 1 online resource (173 pages) |
| Disciplina | 658.562 |
| Soggetto topico |
Quality control
Service-level agreements |
| ISBN | 2-336-71550-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | fre |
| Record Nr. | UNINA-9910793249003321 |
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Plauchu Vincent
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||
| Paris, France : , : Campus Ouvert, , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Mettre en Place une démarche Qualité : Avec Quatre études de Cas / / Vincent Plauchu
| Mettre en Place une démarche Qualité : Avec Quatre études de Cas / / Vincent Plauchu |
| Autore | Plauchu Vincent |
| Pubbl/distr/stampa | Paris, France : , : Campus Ouvert, , [2014] |
| Descrizione fisica | 1 online resource (173 pages) |
| Disciplina | 658.562 |
| Soggetto topico |
Quality control
Service-level agreements |
| ISBN | 2-336-71550-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | fre |
| Record Nr. | UNINA-9910807929603321 |
|
Plauchu Vincent
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||
| Paris, France : , : Campus Ouvert, , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service level agreements : a Rothstein publishing collection / / by Andrew Hiles
| Service level agreements : a Rothstein publishing collection / / by Andrew Hiles |
| Autore | Hiles Andrew |
| Pubbl/distr/stampa | Brookfield, Connecticut : , : Rothstein Publishing, , 2016 |
| Descrizione fisica | 1 online resource (1,005 pages) : illustrations |
| Disciplina | 658.562 |
| Soggetto topico | Service-level agreements |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-944480-01-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910480631503321 |
|
Hiles Andrew
|
||
| Brookfield, Connecticut : , : Rothstein Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service level agreements : a Rothstein publishing collection / / by Andrew Hiles
| Service level agreements : a Rothstein publishing collection / / by Andrew Hiles |
| Autore | Hiles Andrew |
| Pubbl/distr/stampa | Brookfield, Connecticut : , : Rothstein Publishing, , 2016 |
| Descrizione fisica | 1 online resource (1,005 pages) : illustrations |
| Disciplina | 658.562 |
| Soggetto topico | Service-level agreements |
| ISBN | 1-944480-01-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910798303703321 |
|
Hiles Andrew
|
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| Brookfield, Connecticut : , : Rothstein Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
