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Borders in Service : Enactments of Nationhood in Transnational Call Centres / / Kiran Mirchandani, Winifred Poster
| Borders in Service : Enactments of Nationhood in Transnational Call Centres / / Kiran Mirchandani, Winifred Poster |
| Autore | Mirchandani Kiran |
| Pubbl/distr/stampa | Toronto : , : University of Toronto Press, , [2018] |
| Descrizione fisica | 1 online resource (289 pages) : illustrations, charts |
| Disciplina | 658.812 |
| Soggetto topico |
Call centers - Employees
Call centers - Social aspects Service industries workers |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-4875-1186-8
1-4875-1185-X |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover ; Title Page ; Copyright Page ; Contents; Illustrations; Acknowledgments; Introduction; 1. Enactments of Nationhood in Transnational Call Centres ; Part 1. Call Centres as Building Blocks for Narratives of the Nation State ; 2. "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary; 3. Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centres; 4. "An Island Off the West Coast of Australia": Multiplex Geography and the Growth of Transnational Telemediated Service Work in Mauritius.
Part 2. Constructing Nationally Appropriate (and Inappropriate) Workers5. Serving the World, Serving the Nation: Everyday Nationalism and English in Philippine Offshore Call Centres; 6. Transnational "Homies" and the Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centres; Part 3. Caught in the Middle -- Labours of Borders and Crossings; 7. Migrations a l'envers: Global Service Work and Discursive Crossings; 8. Border Speech between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centres; Summary. |
| Record Nr. | UNINA-9910954902903321 |
Mirchandani Kiran
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| Toronto : , : University of Toronto Press, , [2018] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Occupational employment in mining, construction, finance, and services
| Occupational employment in mining, construction, finance, and services |
| Pubbl/distr/stampa | [Washington, D.C.] : , : U.S. Department of Labor, Bureau of Labor Statistics, , 1984- |
| Descrizione fisica | 1 online resource (volumes) |
| Disciplina | 331.12/5/0973021 |
| Collana | Bulletin |
| Soggetto topico |
Occupations - United States
Mineral industries - United States - Employees Construction industry - United States - Employees Bank employees - United States Financial institutions - United States - Employees Service industries workers - United States Bank employees Construction industry - Employees Financial institutions - Employees Mineral industries - Employees Occupations Service industries workers |
| Soggetto genere / forma |
Periodicals.
Statistics. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910715902403321 |
| [Washington, D.C.] : , : U.S. Department of Labor, Bureau of Labor Statistics, , 1984- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The professional edge : competencies in public service / / James S. Bowman. [et al.]
| The professional edge : competencies in public service / / James S. Bowman. [et al.] |
| Autore | Bowman James S. <1945-, > |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 352.3 |
| Soggetto topico |
Public administration
Civil service positions Public officers Nonprofit organizations - Employees Executives Human services personnel Service industries workers Professional employees Vocational qualifications |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-315-66922-6
1-317-36347-7 1-317-36346-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; List of Tables, Figures, and Exhibits; Preface; Acknowledgments; 1. Public Service Today: Complex, Contradictory, Competitive; 2. The Technical Professional: Developing Expertise; 3. The Ethical Professional: Cultivating Scruples; 4. The Consummate Professional: Creating Leadership; 5. The Future of Public Service: Cases and Commentary for the New Millennium; References; About the Authors; Index |
| Record Nr. | UNINA-9910465836903321 |
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Bowman James S. <1945-, >
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| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The professional edge : competencies in public service / / James S. Bowman. [et al.]
| The professional edge : competencies in public service / / James S. Bowman. [et al.] |
| Autore | Bowman James S. <1945-, > |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 352.3 |
| Soggetto topico |
Public administration
Civil service positions Public officers Nonprofit organizations - Employees Executives Human services personnel Service industries workers Professional employees Vocational qualifications |
| ISBN |
1-315-66922-6
1-317-36347-7 1-317-36346-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; List of Tables, Figures, and Exhibits; Preface; Acknowledgments; 1. Public Service Today: Complex, Contradictory, Competitive; 2. The Technical Professional: Developing Expertise; 3. The Ethical Professional: Cultivating Scruples; 4. The Consummate Professional: Creating Leadership; 5. The Future of Public Service: Cases and Commentary for the New Millennium; References; About the Authors; Index |
| Record Nr. | UNINA-9910798212303321 |
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Bowman James S. <1945-, >
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| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The professional edge : competencies in public service / / James S. Bowman. [et al.]
| The professional edge : competencies in public service / / James S. Bowman. [et al.] |
| Autore | Bowman James S. <1945-, > |
| Pubbl/distr/stampa | London ; ; New York : , : Routledge, , 2016 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 352.3 |
| Soggetto topico |
Public administration
Civil service positions Public officers Nonprofit organizations - Employees Executives Human services personnel Service industries workers Professional employees Vocational qualifications |
| ISBN |
1-315-66922-6
1-317-36347-7 1-317-36346-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Half Title; Title Page; Copyright Page; Dedication; Table of Contents; List of Tables, Figures, and Exhibits; Preface; Acknowledgments; 1. Public Service Today: Complex, Contradictory, Competitive; 2. The Technical Professional: Developing Expertise; 3. The Ethical Professional: Cultivating Scruples; 4. The Consummate Professional: Creating Leadership; 5. The Future of Public Service: Cases and Commentary for the New Millennium; References; About the Authors; Index |
| Record Nr. | UNINA-9910973857803321 |
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Bowman James S. <1945-, >
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| London ; ; New York : , : Routledge, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour / / Fabian van Onzen
| Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour / / Fabian van Onzen |
| Autore | Van Onzen Fabian |
| Pubbl/distr/stampa | Leiden ; ; Boston : , : Brill, , [2022] |
| Descrizione fisica | 1 online resource |
| Disciplina | 331.793 |
| Collana | Studies in Critical Social Sciences |
| Soggetto topico |
Service industries workers
Clerks (Retail trade) Hospitality industry - Employees |
| ISBN | 90-04-46962-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of Figures -- Preface -- Chapter 1: Introduction -- Centrality of Service Work in Contemporary Capitalism -- Overview of Book -- Chapter 2: Historical Materialism -- Method of Historical Materialism -- Mode of Production & Social Formation -- Historical Materialism Research -- Chapter 3: Marxism, Class, and the Service Industry -- Marxist Definition of Class -- Two Approaches to Class Analysis -- Main Classes of Capitalist Mode of Production -- The Working Class -- The Bourgeoisie -- The Petty-Bourgeoisie -- Chapter 4: Service Labour and Value Theory -- Marxism, Services, Commodities -- Surplus-Value and Service Workers -- Surplus Value in the Service Industry -- Productive and Unproductive Labour -- Increased Surplus-Value -- Conclusion -- Chapter 5: Retail and the Circulation of Commodities -- Circulation of Commodities -- Circulation Time and Costs of Circulation -- Production in Circulation -- Consumption Time & Consumption Period -- Chapter 6: Monopoly Capital and Imperialism -- Marx on Commercial Capital -- The Emergence of Monopoly Capital -- Imperialism and Monopoly Capitalism -- Imperialism and the Split in the Bourgeoisie -- Dependency Theory: Centre and Periphery -- Unequal Exchange -- Chapter 7: Two Stages of Production and Realisation -- Stage One: Production of Goods -- (Stage Two: The Realisation of Surplus-Value -- Possibilities for Resistance to Monopoly Capitalism -- Chapter 8: A Marxist Analysis of Outsourcing -- Bidvest-Noonan: A Case Study in Outsourcing -- Conclusion -- Chapter 9: Cleaning Workers and Surplus Value -- Molly Maid: A Case Study -- Conclusion -- Chapter 10: Organizing Retail and Service Workers -- Retail: H&M Workers in Germany -- Cleaners in Struggle -- Exposure Campaigns and Workers Power -- Conclusion -- Chapter 11: Service, Retail and Transport Under Socialism -- What is Socialism? -- Workers Power -- Socialist Mode of Production -- Socialist Planning -- Food Consumption Under Socialism -- Socialist Integration and Retail Labour Under Socialism -- Residential Cleaning Under Socialism -- Cleaning Outside the Home -- Transportation Under Socialism -- Conclusion -- Chapter 12: Afterword -- Index. |
| Record Nr. | UNINA-9910795384203321 |
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Van Onzen Fabian
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| Leiden ; ; Boston : , : Brill, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour / / Fabian van Onzen
| Service workers in the era of monopoly capital : a Marxist analysis of service and retail labour / / Fabian van Onzen |
| Autore | Van Onzen Fabian |
| Pubbl/distr/stampa | Leiden ; ; Boston : , : Brill, , [2022] |
| Descrizione fisica | 1 online resource |
| Disciplina | 331.793 |
| Collana | Studies in Critical Social Sciences |
| Soggetto topico |
Service industries workers
Clerks (Retail trade) Hospitality industry - Employees |
| ISBN | 90-04-46962-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | List of Figures -- Preface -- Chapter 1: Introduction -- Centrality of Service Work in Contemporary Capitalism -- Overview of Book -- Chapter 2: Historical Materialism -- Method of Historical Materialism -- Mode of Production & Social Formation -- Historical Materialism Research -- Chapter 3: Marxism, Class, and the Service Industry -- Marxist Definition of Class -- Two Approaches to Class Analysis -- Main Classes of Capitalist Mode of Production -- The Working Class -- The Bourgeoisie -- The Petty-Bourgeoisie -- Chapter 4: Service Labour and Value Theory -- Marxism, Services, Commodities -- Surplus-Value and Service Workers -- Surplus Value in the Service Industry -- Productive and Unproductive Labour -- Increased Surplus-Value -- Conclusion -- Chapter 5: Retail and the Circulation of Commodities -- Circulation of Commodities -- Circulation Time and Costs of Circulation -- Production in Circulation -- Consumption Time & Consumption Period -- Chapter 6: Monopoly Capital and Imperialism -- Marx on Commercial Capital -- The Emergence of Monopoly Capital -- Imperialism and Monopoly Capitalism -- Imperialism and the Split in the Bourgeoisie -- Dependency Theory: Centre and Periphery -- Unequal Exchange -- Chapter 7: Two Stages of Production and Realisation -- Stage One: Production of Goods -- (Stage Two: The Realisation of Surplus-Value -- Possibilities for Resistance to Monopoly Capitalism -- Chapter 8: A Marxist Analysis of Outsourcing -- Bidvest-Noonan: A Case Study in Outsourcing -- Conclusion -- Chapter 9: Cleaning Workers and Surplus Value -- Molly Maid: A Case Study -- Conclusion -- Chapter 10: Organizing Retail and Service Workers -- Retail: H&M Workers in Germany -- Cleaners in Struggle -- Exposure Campaigns and Workers Power -- Conclusion -- Chapter 11: Service, Retail and Transport Under Socialism -- What is Socialism? -- Workers Power -- Socialist Mode of Production -- Socialist Planning -- Food Consumption Under Socialism -- Socialist Integration and Retail Labour Under Socialism -- Residential Cleaning Under Socialism -- Cleaning Outside the Home -- Transportation Under Socialism -- Conclusion -- Chapter 12: Afterword -- Index. |
| Record Nr. | UNINA-9910824270103321 |
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Van Onzen Fabian
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| Leiden ; ; Boston : , : Brill, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Working in the Service Sector : A Tale from Different Worlds / / edited by Gerhard Bosch, Steffen Lehndorff
| Working in the Service Sector : A Tale from Different Worlds / / edited by Gerhard Bosch, Steffen Lehndorff |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | London ; New York : , : Taylor & Francis, , 2005 |
| Descrizione fisica | 1 online resource (xviii, 357 pages) : illustrations |
| Disciplina | 331.7 |
| Collana | Routledge studies in business organization and networks |
| Soggetto topico | Service industries workers |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910476822703321 |
| London ; New York : , : Taylor & Francis, , 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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