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Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White
| Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White |
| Pubbl/distr/stampa | Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/092 |
| Altri autori (Persone) | Iszatt-WhiteMarian |
| Collana | Routledge studies in management, organizations, and society |
| Soggetto topico |
Leadership - Social aspects
Leadership - Psychological aspects Management - Social aspects Management - Psychological aspects Emotions Interpersonal relations Organizational behavior - Social aspects Service industries - Social aspects |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-64374-X
0-203-09840-4 1-136-22687-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright Page; Contents; List of illustrations; Notes on contributors; 1 Introduction: the 'Managed Heart'; 2 Leadership as emotional labour: so what's new?; 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise; 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution; 5 How leading with emotional labour creates common identities; 6 The 'Managed Heart' of leaders: the role of emotional intelligence; 7 Truth, authenticity and emotional labour: a practitioner's perspective
8 Middle managers' emotional labour in disseminating culture change: a case study in the requirement for changing values9 Valuing employees: management rhetoric, employee experiences and the implications for leadership; 10 Games leaders play: using Transactional Analysis to understand emotional dissonance; 11 Conclusions: management and the 'Managed Heart'; Index |
| Record Nr. | UNINA-9910461943803321 |
| Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White
| Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White |
| Pubbl/distr/stampa | Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/092 |
| Altri autori (Persone) | Iszatt-WhiteMarian |
| Collana | Routledge studies in management, organizations, and society |
| Soggetto topico |
Leadership - Social aspects
Leadership - Psychological aspects Management - Social aspects Management - Psychological aspects Emotions Interpersonal relations Organizational behavior - Social aspects Service industries - Social aspects |
| ISBN |
1-136-22686-9
1-283-64374-X 0-203-09840-4 1-136-22687-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright Page; Contents; List of illustrations; Notes on contributors; 1 Introduction: the 'Managed Heart'; 2 Leadership as emotional labour: so what's new?; 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise; 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution; 5 How leading with emotional labour creates common identities; 6 The 'Managed Heart' of leaders: the role of emotional intelligence; 7 Truth, authenticity and emotional labour: a practitioner's perspective
8 Middle managers' emotional labour in disseminating culture change: a case study in the requirement for changing values9 Valuing employees: management rhetoric, employee experiences and the implications for leadership; 10 Games leaders play: using Transactional Analysis to understand emotional dissonance; 11 Conclusions: management and the 'Managed Heart'; Index |
| Record Nr. | UNINA-9910785990303321 |
| Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White
| Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White |
| Pubbl/distr/stampa | Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 658.4/092 |
| Altri autori (Persone) | Iszatt-WhiteMarian |
| Collana | Routledge studies in management, organizations, and society |
| Soggetto topico |
Leadership - Social aspects
Leadership - Psychological aspects Management - Social aspects Management - Psychological aspects Emotions Interpersonal relations Organizational behavior - Social aspects Service industries - Social aspects |
| ISBN |
1-136-22686-9
1-283-64374-X 0-203-09840-4 1-136-22687-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright Page; Contents; List of illustrations; Notes on contributors; 1 Introduction: the 'Managed Heart'; 2 Leadership as emotional labour: so what's new?; 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise; 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution; 5 How leading with emotional labour creates common identities; 6 The 'Managed Heart' of leaders: the role of emotional intelligence; 7 Truth, authenticity and emotional labour: a practitioner's perspective
8 Middle managers' emotional labour in disseminating culture change: a case study in the requirement for changing values9 Valuing employees: management rhetoric, employee experiences and the implications for leadership; 10 Games leaders play: using Transactional Analysis to understand emotional dissonance; 11 Conclusions: management and the 'Managed Heart'; Index |
| Record Nr. | UNINA-9910826626103321 |
| Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||