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5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4806-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910453021203321 |
Sarkar Debashis
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| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| ISBN |
0-87389-115-5
600-00-4806-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 5S demystified -- Prerequisites for deployment -- Deployment steps -- Enablers for sustenation, measures of performance, and approach to deployment -- Certification -- Challenges in deployment and root causes of workplace disorganization -- Appendices (also on accompanying cd-rom) -- Appendix A File label-box files -- Appendix B File label-flat files and registers -- Appendix C Kanban card -- Appendix D Period sticker -- Appendix E Key label -- Appendix F Tray label -- Appendix G Blue tag -- Appendix H Blue tag register-review format -- Appendix I Blue tag register -- Appendix J Master index -- Appendix K Location index -- Appendix L Ownership matrix -- Appendix M Need-want matrix-deployment -- Appendix N Need-want matrix -- Appendix O Autonomous maintenance calendar -- Appendix P Bin card. |
| Record Nr. | UNINA-9910779872503321 |
|
Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar
| 5S for service organizations and offices : a lean look at improvements / / Debashis Sarkar |
| Autore | Sarkar Debashis |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 |
| Descrizione fisica | 1 online resource (144 p.) |
| Disciplina | 651 |
| Soggetto topico |
Service industries - Management
Service industries - Quality control Office management |
| ISBN |
0-87389-115-5
600-00-4806-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 5S demystified -- Prerequisites for deployment -- Deployment steps -- Enablers for sustenation, measures of performance, and approach to deployment -- Certification -- Challenges in deployment and root causes of workplace disorganization -- Appendices (also on accompanying cd-rom) -- Appendix A File label-box files -- Appendix B File label-flat files and registers -- Appendix C Kanban card -- Appendix D Period sticker -- Appendix E Key label -- Appendix F Tray label -- Appendix G Blue tag -- Appendix H Blue tag register-review format -- Appendix I Blue tag register -- Appendix J Master index -- Appendix K Location index -- Appendix L Ownership matrix -- Appendix M Need-want matrix-deployment -- Appendix N Need-want matrix -- Appendix O Autonomous maintenance calendar -- Appendix P Bin card. |
| Record Nr. | UNINA-9910829008503321 |
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Sarkar Debashis
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
| Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| Autore | Motwani Jaideep |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
PtacekRob
FlemingRichard |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico |
Six sigma (Quality control standard)
Lean manufacturing Service industries - Quality control Cruise lines - Quality control |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
lean
lean sigma service waste elimination continuous improvement service excellence |
| ISBN |
1-283-89508-0
1-60649-408-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index. |
| Altri titoli varianti | Story of a cruise line transformation |
| Record Nr. | UNINA-9910462553103321 |
|
Motwani Jaideep
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
| Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| Autore | Motwani Jaideep |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
PtacekRob
FlemingRichard |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico |
Six sigma (Quality control standard)
Lean manufacturing Service industries - Quality control Cruise lines - Quality control |
| Soggetto non controllato |
lean
lean sigma service waste elimination continuous improvement service excellence |
| ISBN |
1-283-89508-0
1-60649-408-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index. |
| Altri titoli varianti | Story of a cruise line transformation |
| Record Nr. | UNINA-9910785722803321 |
|
Motwani Jaideep
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing service quality
| Managing service quality |
| Pubbl/distr/stampa | [Bedford] : , : [IFS Publications], , [1990-2014] |
| Descrizione fisica | 1 online resource |
| Disciplina | 658.812 |
| Soggetto topico |
Customer services - Management
Customer services - Quality control Service industries - Management Service industries - Quality control Publications périodiques Gestion de la qualité Gestion Secteur tertiaire |
| Soggetto genere / forma | Periodicals. |
| Soggetto non controllato | Marketing & Sales |
| ISSN | 1758-8030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996398441603316 |
| [Bedford] : , : [IFS Publications], , [1990-2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Managing service quality
| Managing service quality |
| Pubbl/distr/stampa | [Bedford] : , : [IFS Publications], , [1990-2014] |
| Descrizione fisica | 1 online resource |
| Disciplina | 658.812 |
| Soggetto topico |
Customer services - Management
Customer services - Quality control Service industries - Management Service industries - Quality control Publications périodiques Gestion de la qualité Gestion Secteur tertiaire |
| Soggetto genere / forma | Periodicals. |
| ISSN | 1758-8030 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910869200603321 |
| [Bedford] : , : [IFS Publications], , [1990-2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality measurement [[electronic resource] ] : issues and perspectives / / L.L.R. Rodrigues ... [et al.]
| Service quality measurement [[electronic resource] ] : issues and perspectives / / L.L.R. Rodrigues ... [et al.] |
| Pubbl/distr/stampa | Hamburg, : Anchor Academic Pub., 2013 |
| Descrizione fisica | 1 online resource (82 p.) |
| Disciplina |
658.8
658.812 |
| Altri autori (Persone) | RodriguesL. L. R |
| Soggetto topico |
Consumer satisfaction - Evaluation
Customer services - Evaluation Service industries - Quality control |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-95489-552-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Service Quality Measurement: Issues and Perspectives; Acknowledgement; Synopsis; Introduction; Problem Statement; Research Methodology; Significance of this Research; Limitations and Scope for future Research; Conclusions; List of Figures; Contents; 1. Introduction; 1.1. The Background; 1.2. The SERVQUAL Metric; 1.3. The SERVPERF Metric; 1.4. Criticisms on SERVQUAL and SERVPERF; 1.5. The Problem Statement; 1.6. Objectives of the research; 1.7. Significance of this Research; 2. Literature Review; 2.1. Service Quality Research; 2.2. The Service Quality Models
2.2.1. Gronroos'' Service Quality Model2.2.2. SERVQUAL Model; 2.2.3. The SERVPERF Model; 2.2.4. The Three-Component Model; 2.2.5. The Multilevel Model; 2.3. Discussion on Service Quality Models; 2.4. Metric Development; 3. Structural Models, Hypothesis & The Metric; 3.1. Structural Model: Difference in SERVQUAL and SERVPERF based measurement of Service quality; 3.2. Research Hypothesis; 3.3. Metric Preparation; 4. Researvh Methodology; 4.1 Nature of Research and the Variables; 4.2 Research Framework; 4.4 Development of SERVQUAL/SERVPERF Metric; 4.5 Organizational Profile and Demographics 4.6 Reliability, Validity and Practicality4.6.1 Reliability of the Instrument; 4.6.2 Validity of the Instrument; 4.7 Practicality of the Instrument; 4.8 Data Collection Strategies; 4.9 Statistical Procedures; 4.10 Types of Data Analysis; 5. Analysis and Results; 5.1.Descriptive Statistics; 5.2.Reliability analysis; 5.3.Distribution Pattern; 5.4.Factor Analysis; 5.5.Comparisons of SERVQUAL and SERVPERF; 5.5.1. Department-wise Comparison; 5.5.1.1.Electronics Engineering Department; 5.5.1.2.Computer Science & Engineering Department; 5.5.1.3.Mechanical Engineering Department 5.5.2. Institution-wise Comparison5.5.3. Dimension-wise Comparison; 6. Findings, Implications & Conclusions; 6.1. Findings; 6.2. Implications; 6.3. Scope for future work; 6.4. Conclusions; References; Appendix I; Appendix - II; Appendix - III |
| Record Nr. | UNINA-9910463267103321 |
| Hamburg, : Anchor Academic Pub., 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Service quality measurement [[electronic resource] ] : issues and perspectives / / L.L.R. Rodrigues ... [et al.]
| Service quality measurement [[electronic resource] ] : issues and perspectives / / L.L.R. Rodrigues ... [et al.] |
| Pubbl/distr/stampa | Hamburg, : Anchor Academic Pub., 2013 |
| Descrizione fisica | 1 online resource (82 p.) |
| Disciplina |
658.8
658.812 |
| Altri autori (Persone) | RodriguesL. L. R |
| Soggetto topico |
Consumer satisfaction - Evaluation
Customer services - Evaluation Service industries - Quality control |
| ISBN | 3-95489-552-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Service Quality Measurement: Issues and Perspectives; Acknowledgement; Synopsis; Introduction; Problem Statement; Research Methodology; Significance of this Research; Limitations and Scope for future Research; Conclusions; List of Figures; Contents; 1. Introduction; 1.1. The Background; 1.2. The SERVQUAL Metric; 1.3. The SERVPERF Metric; 1.4. Criticisms on SERVQUAL and SERVPERF; 1.5. The Problem Statement; 1.6. Objectives of the research; 1.7. Significance of this Research; 2. Literature Review; 2.1. Service Quality Research; 2.2. The Service Quality Models
2.2.1. Gronroos'' Service Quality Model2.2.2. SERVQUAL Model; 2.2.3. The SERVPERF Model; 2.2.4. The Three-Component Model; 2.2.5. The Multilevel Model; 2.3. Discussion on Service Quality Models; 2.4. Metric Development; 3. Structural Models, Hypothesis & The Metric; 3.1. Structural Model: Difference in SERVQUAL and SERVPERF based measurement of Service quality; 3.2. Research Hypothesis; 3.3. Metric Preparation; 4. Researvh Methodology; 4.1 Nature of Research and the Variables; 4.2 Research Framework; 4.4 Development of SERVQUAL/SERVPERF Metric; 4.5 Organizational Profile and Demographics 4.6 Reliability, Validity and Practicality4.6.1 Reliability of the Instrument; 4.6.2 Validity of the Instrument; 4.7 Practicality of the Instrument; 4.8 Data Collection Strategies; 4.9 Statistical Procedures; 4.10 Types of Data Analysis; 5. Analysis and Results; 5.1.Descriptive Statistics; 5.2.Reliability analysis; 5.3.Distribution Pattern; 5.4.Factor Analysis; 5.5.Comparisons of SERVQUAL and SERVPERF; 5.5.1. Department-wise Comparison; 5.5.1.1.Electronics Engineering Department; 5.5.1.2.Computer Science & Engineering Department; 5.5.1.3.Mechanical Engineering Department 5.5.2. Institution-wise Comparison5.5.3. Dimension-wise Comparison; 6. Findings, Implications & Conclusions; 6.1. Findings; 6.2. Implications; 6.3. Scope for future work; 6.4. Conclusions; References; Appendix I; Appendix - II; Appendix - III |
| Record Nr. | UNINA-9910787555303321 |
| Hamburg, : Anchor Academic Pub., 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford
| Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford |
| Autore | Albeanu Mircea |
| Pubbl/distr/stampa | Farnham, U.K., : Gower, 2010 |
| Descrizione fisica | 1 online resource (143 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
HunterIan
RadfordJo |
| Collana | The Gower HR transformation series |
| Soggetto topico |
Service industries - Quality control
Consumer satisfaction - Statistical methods |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-351-89987-2
1-283-14882-X 9786613148827 0-566-09165-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading |
| Record Nr. | UNINA-9910456289703321 |
|
Albeanu Mircea
|
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| Farnham, U.K., : Gower, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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