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Management of service businesses in Japan [[electronic resource] /] / editors, Yasuhiro Monden ... [et al.]
| Management of service businesses in Japan [[electronic resource] /] / editors, Yasuhiro Monden ... [et al.] |
| Pubbl/distr/stampa | Singapore ; ; Hackensack, NJ, : World Scientific, c2013 |
| Descrizione fisica | 1 online resource (212 p.) |
| Disciplina | 658.00952 |
| Altri autori (Persone) | MondenYasuhiro <1940-> |
| Collana | Japanese management and international studies |
| Soggetto topico |
Service industries - Japan - Management
Industrial management - Japan |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-97170-4
981-4374-67-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Japan Society of Organization and Accounting (JSOA); Editorial Board; Contents; Preface; About the Editors; List of Contributors; PART 1: Advanced Service Management in the Service Industries; 1. Profit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain Yasuhiro Monden and Noriko Hoshi; 1 Purpose of the Study; 2 Different types of Franchisees Based on the Amount of Initial Investment; 3 Differences in Royalty Rates Dependent on the Amount of Initial Investment; 4 Relationship between Royalty Rates and Break-Even Point
5 Method of Calculating Royalty and Bearing the Cost of Disposal Loss, and Sharing the Risk of Disposal Loss 5.1 Is a system in which the store owner bears the full disposal loss socially just?; 6 Sharing the Risk of Disposal Loss; 7 Guaranteed Minimum Income of Store Owner; 7.1 Guaranteed minimums; 8 Terms and Conditions of Other Profit Sharing: Franchise Fee (Deposit Upon Contract), Cost of Utilities, Interior Finishing Work; 8.1 Franchise fee (franchise initial-participating fee; deposit upon contract); 8.2 Cost of utilities 8.3 Differences in the amount to be borne for interior finishing work 9 Summary; References; Supplementary Reference Resources; 2. Profit Management in the Hotel Industry Akimichi Aoki; 1 Introduction; 2 Overview of Revenue Management; 2.1 Background and definition of revenue management; 2.2 Price discrimination and sales increase; 2.3 Booking curve; 2.4 RevPAR as an outcome measure; 3 Revenue Management in Japanese Hotels; 3.1 KPI used in Japanese hotels; 3.2 The characteristics of real agents and net agents; 3.3 Pseudo-revenue management in Japanese lodging industries; 4 Conclusion References 3. Kaizen Activities and Performance Management in the Sales Finance Business Noriyuki Imai; 1 Introduction; 2 Auto Sales and Sales Finance at Toyota; 3 The Sales Finance Business Model; 4 Toyota's Sales Finance Business Activities; 5 Kaizen Activities in Toyota's Sales Finance Business; 5.1 The Toyota way - Kaizen thinking; 5.2 Problem solving methodology -The techniques of Kaizen; 5.3 Framework for the promotion of kaizen activities in the sales finance business; 5.4 Examples of kaizen in the sales finance business; 6 Performance Management in Toyota's Sales Finance Business 7 Conclusion References; 4. Performance Management in the Auto Sales Business Noriyuki Imai; 1 Introduction; 2 Outline of Toyota's Auto Dealerships in Japan; 2.1 Channel system; 2.2 Capital structure; 2.3 Number of stores and employees; 3 The Japanese Auto Sales Business Model; 4 Toyota's Japanese Dealerships and TPS; 4.1 Education and training; 4.2 Practice of Kaizen; 5 Management Quality at Toyota's Japanese Auto Dealerships; 5.1 History and outline; 5.2 Details of the management quality concept; 5.3 Examples of application of the management quality concept 6 Business Model and Performance Management at Toyota's Japanese Auto Dealerships |
| Record Nr. | UNINA-9910464000903321 |
| Singapore ; ; Hackensack, NJ, : World Scientific, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Management of service businesses in Japan [[electronic resource] /] / editors, Yasuhiro Monden ... [et al.]
| Management of service businesses in Japan [[electronic resource] /] / editors, Yasuhiro Monden ... [et al.] |
| Pubbl/distr/stampa | Singapore ; ; Hackensack, NJ, : World Scientific, c2013 |
| Descrizione fisica | 1 online resource (212 p.) |
| Disciplina | 658.00952 |
| Altri autori (Persone) | MondenYasuhiro <1940-> |
| Collana | Japanese management and international studies |
| Soggetto topico |
Service industries - Japan - Management
Industrial management - Japan |
| ISBN |
1-283-97170-4
981-4374-67-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Japan Society of Organization and Accounting (JSOA); Editorial Board; Contents; Preface; About the Editors; List of Contributors; PART 1: Advanced Service Management in the Service Industries; 1. Profit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain Yasuhiro Monden and Noriko Hoshi; 1 Purpose of the Study; 2 Different types of Franchisees Based on the Amount of Initial Investment; 3 Differences in Royalty Rates Dependent on the Amount of Initial Investment; 4 Relationship between Royalty Rates and Break-Even Point
5 Method of Calculating Royalty and Bearing the Cost of Disposal Loss, and Sharing the Risk of Disposal Loss 5.1 Is a system in which the store owner bears the full disposal loss socially just?; 6 Sharing the Risk of Disposal Loss; 7 Guaranteed Minimum Income of Store Owner; 7.1 Guaranteed minimums; 8 Terms and Conditions of Other Profit Sharing: Franchise Fee (Deposit Upon Contract), Cost of Utilities, Interior Finishing Work; 8.1 Franchise fee (franchise initial-participating fee; deposit upon contract); 8.2 Cost of utilities 8.3 Differences in the amount to be borne for interior finishing work 9 Summary; References; Supplementary Reference Resources; 2. Profit Management in the Hotel Industry Akimichi Aoki; 1 Introduction; 2 Overview of Revenue Management; 2.1 Background and definition of revenue management; 2.2 Price discrimination and sales increase; 2.3 Booking curve; 2.4 RevPAR as an outcome measure; 3 Revenue Management in Japanese Hotels; 3.1 KPI used in Japanese hotels; 3.2 The characteristics of real agents and net agents; 3.3 Pseudo-revenue management in Japanese lodging industries; 4 Conclusion References 3. Kaizen Activities and Performance Management in the Sales Finance Business Noriyuki Imai; 1 Introduction; 2 Auto Sales and Sales Finance at Toyota; 3 The Sales Finance Business Model; 4 Toyota's Sales Finance Business Activities; 5 Kaizen Activities in Toyota's Sales Finance Business; 5.1 The Toyota way - Kaizen thinking; 5.2 Problem solving methodology -The techniques of Kaizen; 5.3 Framework for the promotion of kaizen activities in the sales finance business; 5.4 Examples of kaizen in the sales finance business; 6 Performance Management in Toyota's Sales Finance Business 7 Conclusion References; 4. Performance Management in the Auto Sales Business Noriyuki Imai; 1 Introduction; 2 Outline of Toyota's Auto Dealerships in Japan; 2.1 Channel system; 2.2 Capital structure; 2.3 Number of stores and employees; 3 The Japanese Auto Sales Business Model; 4 Toyota's Japanese Dealerships and TPS; 4.1 Education and training; 4.2 Practice of Kaizen; 5 Management Quality at Toyota's Japanese Auto Dealerships; 5.1 History and outline; 5.2 Details of the management quality concept; 5.3 Examples of application of the management quality concept 6 Business Model and Performance Management at Toyota's Japanese Auto Dealerships |
| Record Nr. | UNINA-9910788620603321 |
| Singapore ; ; Hackensack, NJ, : World Scientific, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Management of service businesses in Japan / / editors, Yasuhiro Monden ... [et al.]
| Management of service businesses in Japan / / editors, Yasuhiro Monden ... [et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Singapore ; ; Hackensack, NJ, : World Scientific, c2013 |
| Descrizione fisica | 1 online resource (212 p.) |
| Disciplina | 658.00952 |
| Altri autori (Persone) | MondenYasuhiro <1940-> |
| Collana | Japanese management and international studies |
| Soggetto topico |
Service industries - Japan - Management
Industrial management - Japan |
| ISBN |
1-283-97170-4
981-4374-67-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Japan Society of Organization and Accounting (JSOA); Editorial Board; Contents; Preface; About the Editors; List of Contributors; PART 1: Advanced Service Management in the Service Industries; 1. Profit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain Yasuhiro Monden and Noriko Hoshi; 1 Purpose of the Study; 2 Different types of Franchisees Based on the Amount of Initial Investment; 3 Differences in Royalty Rates Dependent on the Amount of Initial Investment; 4 Relationship between Royalty Rates and Break-Even Point
5 Method of Calculating Royalty and Bearing the Cost of Disposal Loss, and Sharing the Risk of Disposal Loss 5.1 Is a system in which the store owner bears the full disposal loss socially just?; 6 Sharing the Risk of Disposal Loss; 7 Guaranteed Minimum Income of Store Owner; 7.1 Guaranteed minimums; 8 Terms and Conditions of Other Profit Sharing: Franchise Fee (Deposit Upon Contract), Cost of Utilities, Interior Finishing Work; 8.1 Franchise fee (franchise initial-participating fee; deposit upon contract); 8.2 Cost of utilities 8.3 Differences in the amount to be borne for interior finishing work 9 Summary; References; Supplementary Reference Resources; 2. Profit Management in the Hotel Industry Akimichi Aoki; 1 Introduction; 2 Overview of Revenue Management; 2.1 Background and definition of revenue management; 2.2 Price discrimination and sales increase; 2.3 Booking curve; 2.4 RevPAR as an outcome measure; 3 Revenue Management in Japanese Hotels; 3.1 KPI used in Japanese hotels; 3.2 The characteristics of real agents and net agents; 3.3 Pseudo-revenue management in Japanese lodging industries; 4 Conclusion References 3. Kaizen Activities and Performance Management in the Sales Finance Business Noriyuki Imai; 1 Introduction; 2 Auto Sales and Sales Finance at Toyota; 3 The Sales Finance Business Model; 4 Toyota's Sales Finance Business Activities; 5 Kaizen Activities in Toyota's Sales Finance Business; 5.1 The Toyota way - Kaizen thinking; 5.2 Problem solving methodology -The techniques of Kaizen; 5.3 Framework for the promotion of kaizen activities in the sales finance business; 5.4 Examples of kaizen in the sales finance business; 6 Performance Management in Toyota's Sales Finance Business 7 Conclusion References; 4. Performance Management in the Auto Sales Business Noriyuki Imai; 1 Introduction; 2 Outline of Toyota's Auto Dealerships in Japan; 2.1 Channel system; 2.2 Capital structure; 2.3 Number of stores and employees; 3 The Japanese Auto Sales Business Model; 4 Toyota's Japanese Dealerships and TPS; 4.1 Education and training; 4.2 Practice of Kaizen; 5 Management Quality at Toyota's Japanese Auto Dealerships; 5.1 History and outline; 5.2 Details of the management quality concept; 5.3 Examples of application of the management quality concept 6 Business Model and Performance Management at Toyota's Japanese Auto Dealerships |
| Record Nr. | UNINA-9910828832203321 |
| Singapore ; ; Hackensack, NJ, : World Scientific, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
