Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Modern analysis of customer surveys [[electronic resource] ] : with applications using R / / edited by Ron S. Kenett, Silvia Salini
| Modern analysis of customer surveys [[electronic resource] ] : with applications using R / / edited by Ron S. Kenett, Silvia Salini |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Chichester, : John Wiley & Sons, 2011 |
| Descrizione fisica | 1 online resource (526 p.) |
| Disciplina | 658.8/3402855282 |
| Altri autori (Persone) |
KenettRon
SaliniSilvia |
| Collana | Statistics in Practice |
| Soggetto topico |
Consumer satisfaction - Research - Statistical methods
Consumer satisfaction - Evaluation Consumers - Research - Statistical methods Consumers - Research - Data processing Sampling (Statistics) - Evaluation Surveys - Statistical methods Surveys - Data processing R (Computer program language) Consumidors - Satisfacció - Estadístiques Consumidors - Estadístiques Mostreig (Estadística) Enquestes |
| ISBN |
1-119-96138-6
1-283-33312-0 9786613333124 1-119-96115-7 1-119-96116-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Modern Analysis ofCustomer Surveys; Contents; Foreword; Preface; Contributors; PART I BASIC ASPECTS OF CUSTOMER SATISFACTION SURVEY DATA ANALYSIS; 1 Standards and classical techniques in data analysis of customer satisfaction surveys; 1.1 Literature on customer satisfaction surveys; 1.2 Customer satisfaction surveys and the business cycle; 1.3 Standards used in the analysis of survey data; 1.4 Measures and models of customer satisfaction; 1.4.1 The conceptual construct; 1.4.2 The measurement process; 1.5 Organization of the book; 1.6 Summary; References
2 The ABC annual customer satisfaction survey2.1 The ABC company; 2.2 ABC 2010 ACSS: Demographics of respondents; 2.3 ABC 2010 ACSS: Overall satisfaction; 2.4 ABC 2010 ACSS: Analysis of topics; 2.5 ABC 2010 ACSS: Strengths and weaknesses and decision drivers; 2.6 Summary; References; Appendix; 3 Census and sample surveys; 3.1 Introduction; 3.2 Types of surveys; 3.2.1 Census and sample surveys; 3.2.2 Sampling design; 3.2.3 Managing a survey; 3.2.4 Frequency of surveys; 3.3 Non-sampling errors; 3.3.1 Measurement error; 3.3.2 Coverage error; 3.3.3 Unit non-response and non-self-selection errors 3.3.4 Item non-response and non-self-selection error3.4 Data collection methods; 3.5 Methods to correct non-sampling errors; 3.5.1 Methods to correct unit non-response errors; 3.5.2 Methods to correct item non-response; 3.6 Summary; References; 4 Measurement scales; 4.1 Scale construction; 4.1.1 Nominal scale; 4.1.2 Ordinal scale; 4.1.3 Interval scale; 4.1.4 Ratio scale; 4.2 Scale transformations; 4.2.1 Scale transformations referred to single items; 4.2.2 Scale transformations to obtain scores on a unique interval scale; Acknowledgements; References; 5 Integrated analysis; 5.1 Introduction 5.2 Information sources and related problems5.2.1 Types of data sources; 5.2.2 Advantages of using secondary source data; 5.2.3 Problems with secondary source data; 5.2.4 Internal sources of secondary information; 5.3 Root cause analysis; 5.3.1 General concepts; 5.3.2 Methods and tools in RCA; 5.3.3 Root cause analysis and customer satisfaction; 5.4 Summary; Acknowledgement; References; 6 Web surveys; 6.1 Introduction; 6.2 Main types of web surveys; 6.3 Economic benefits of web survey research; 6.3.1 Fixed and variable costs; 6.4 Non-economic benefits of web survey research 6.5 Main drawbacks of web survey research6.6 Web surveys for customer and employee satisfaction projects; 6.7 Summary; References; 7 The concept and assessment of customer satisfaction; 7.1 Introduction; 7.2 The quality-satisfaction-loyalty chain; 7.2.1 Rationale; 7.2.2 Definitions of customer satisfaction; 7.2.3 From general conceptions to a measurement model of customer satisfaction; 7.2.4 Going beyond SERVQUAL: Other dimensions of relevance to the B2B context; 7.2.5 From customer satisfaction to customer loyalty; 7.3 Customer satisfaction assessment: Some methodological considerations 7.3.1 Rationale |
| Record Nr. | UNINA-9910139552103321 |
| Chichester, : John Wiley & Sons, 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Question evaluation methods [[electronic resource] ] : contributing to the science of data quality / / edited by Jennifer Madans ... [et al.]
| Question evaluation methods [[electronic resource] ] : contributing to the science of data quality / / edited by Jennifer Madans ... [et al.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2011 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 301.072/3 |
| Altri autori (Persone) | MadansJennifer H |
| Collana | Wiley series in survey methodology |
| Soggetto topico |
Questionnaires - Design
Sampling (Statistics) - Evaluation Social surveys - Evaluation Social surveys - Methodology |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-25773-4
9786613257734 1-118-03699-9 1-118-03700-6 1-118-03698-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
QUESTION EVALUATION METHODS: Contributing to the Science of Data Quality; CONTENTS; CONTRIBUTORS; PREFACE; 1: Introduction; PART I: Behavior Coding; 2: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; 3: Response 1 to Fowler's Chapter: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; 4: Response 2 to Fowler's Chapter: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; PART II: Cognitive Interviewing; 5: Cognitive Interviewing; 6: Response 1 to Miller's Chapter: Cognitive Interviewing
7: Response 2 to Miller's Chapter: Cognitive InterviewingPART III: Item Response Theory; 8: Applying Item Response Theory for Questionnaire Evaluation; 9: Response 1 to Reeve's Chapter: Applying Item Response Theory for Questionnaire Evaluation; 10: Response 2 to Reeve's Chapter: Applying Item Response Theory for Questionnaire Evaluation; PART IV: Latent Class Analysis; 11: Some Issues in the Application of Latent Class Models for Questionnaire Design; 12: Response 1 to Biemer and Berzofsky's Chapter: Some Issues in the Application of Latent Class Models for Questionnaire Design 13: Response 2 to Biemer and Berzofsky's Chapter: Some Issues in the Application of Latent Class Models for Questionnaire DesignPART V: Split-Sample Experiments; 14: Experiments for Evaluating Survey Questions; 15: Response 1 to Krosnick's Chapter: Experiments for Evaluating Survey Questions; 16: Response 2 to Krosnick's Chapter: Experiments for Evaluating Survey Questions; PART VI: Multitrait-Multimethod Experiments; 17: Evaluating the Reliability and Validity of Survey Interview Data Using the MTMM Approach 18: Response to Alwin's Chapter: Evaluating the Reliability and Validity of Survey Interview Data Using the MTMM ApproachPART VII: Field-Based Data Methods; 19: Using Field Tests to Evaluate Federal Statistical Survey Questionnaires; INDEX |
| Record Nr. | UNINA-9910133222203321 |
| Hoboken, N.J., : John Wiley & Sons, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Question evaluation methods [[electronic resource] ] : contributing to the science of data quality / / edited by Jennifer Madans ... [et al.]
| Question evaluation methods [[electronic resource] ] : contributing to the science of data quality / / edited by Jennifer Madans ... [et al.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2011 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 301.072/3 |
| Altri autori (Persone) | MadansJennifer H |
| Collana | Wiley series in survey methodology |
| Soggetto topico |
Questionnaires - Design
Sampling (Statistics) - Evaluation Social surveys - Evaluation Social surveys - Methodology |
| ISBN |
1-283-25773-4
9786613257734 1-118-03699-9 1-118-03700-6 1-118-03698-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
QUESTION EVALUATION METHODS: Contributing to the Science of Data Quality; CONTENTS; CONTRIBUTORS; PREFACE; 1: Introduction; PART I: Behavior Coding; 2: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; 3: Response 1 to Fowler's Chapter: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; 4: Response 2 to Fowler's Chapter: Coding the Behavior of Interviewers and Respondents to Evaluate Survey Questions; PART II: Cognitive Interviewing; 5: Cognitive Interviewing; 6: Response 1 to Miller's Chapter: Cognitive Interviewing
7: Response 2 to Miller's Chapter: Cognitive InterviewingPART III: Item Response Theory; 8: Applying Item Response Theory for Questionnaire Evaluation; 9: Response 1 to Reeve's Chapter: Applying Item Response Theory for Questionnaire Evaluation; 10: Response 2 to Reeve's Chapter: Applying Item Response Theory for Questionnaire Evaluation; PART IV: Latent Class Analysis; 11: Some Issues in the Application of Latent Class Models for Questionnaire Design; 12: Response 1 to Biemer and Berzofsky's Chapter: Some Issues in the Application of Latent Class Models for Questionnaire Design 13: Response 2 to Biemer and Berzofsky's Chapter: Some Issues in the Application of Latent Class Models for Questionnaire DesignPART V: Split-Sample Experiments; 14: Experiments for Evaluating Survey Questions; 15: Response 1 to Krosnick's Chapter: Experiments for Evaluating Survey Questions; 16: Response 2 to Krosnick's Chapter: Experiments for Evaluating Survey Questions; PART VI: Multitrait-Multimethod Experiments; 17: Evaluating the Reliability and Validity of Survey Interview Data Using the MTMM Approach 18: Response to Alwin's Chapter: Evaluating the Reliability and Validity of Survey Interview Data Using the MTMM ApproachPART VII: Field-Based Data Methods; 19: Using Field Tests to Evaluate Federal Statistical Survey Questionnaires; INDEX |
| Record Nr. | UNINA-9910817654303321 |
| Hoboken, N.J., : John Wiley & Sons, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger
| Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger |
| Autore | Berger Vance |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (220 p.) |
| Disciplina |
610.724
610/.72/4 |
| Collana | Statistics in practice |
| Soggetto topico |
Clinical trials - Statistical methods - Evaluation
Ranking and selection (Statistics) - Evaluation Sampling (Statistics) - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-55597-1
9786610555970 0-470-86364-1 0-470-86363-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Selection Bias and Covariate Imbalances in Randomized Clinical Trials; Contents; Preface; Part I: Is There a Problem with Reliability in Medical Studies?; 1 An Evolution of Comparative Methodology; 1.1 Single-subject studies; 1.2 Case series and cohort studies; 1.3 Historical controls; 1.4 Parallel control groups; 1.5 Matched studies; 1.6 Randomization; 1.7 Advance randomization; 1.8 Allocation concealment; 1.9 Residual selection bias; 2 Susceptibility of Randomized Trials to Subversion and Selection Bias; 2.1 Can randomized trials be subverted?
2.2 If randomized trials are subverted, do they cease to be randomized trials?2.3 What is masking?; 2.4 What is allocation concealment?; 2.5 A double standard; 2.6 What if allocation concealment could be ensured?; 3 Evidence of Selection Bias in Randomized Trials; 3.1 The burden of proof regarding the existence of selection bias in randomized trials; 3.2 Indirect population-level evidence that selection bias exists in randomized trials; 3.3 Direct trial-level evidence that selection bias exists in randomized trials; 3.3.1 Heparin for myocardial infarction 3.3.2 University Group Diabetes Program3.3.3 Talc and mustine for pleural effusions; 3.3.4 Tonsillectomy for recurrent throat infection in children; 3.3.5 Oxytocin and amniotomy for induction of labor; 3.3.6 Western Washington Intracoronary Streptokinase Trial; 3.3.7 RSV immune globulin in infants and young children with respiratory syncytial virus; 3.3.8 A trial to assess episiotomy; 3.3.9 Canadian National Breast Cancer Screening Study; 3.3.10 Surgical trial; 3.3.11 Lifestyle Heart Trial; 3.3.12 Coronary Artery Surgery Study; 3.3.13 Etanercept for children with juvenile rheumatoid arthritis 3.3.14 Edinburgh Randomized Trial of Breast-Cancer Screening3.3.15 Captopril Prevention Project; 3.3.16 Göteborg (Swedish) Mammography Trial; 3.3.17 HIP Mammography Trial; 3.3.18 Hypertension Detection and Follow-Up Program; 3.3.19 Randomized trial to prevent vertical transmission of HIV-1; 3.3.20 Effectiveness trial of a diagnostic test; 3.3.21 South African trial of high-dose chemotherapy for metastatic breast cancer; 3.3.22 Randomized study of a culturally sensitive AIDS education program; 3.3.23 Runaway Youth Study; 3.3.24 Cluster randomized trial of palliative care 3.3.25 Randomized trial of methadone with or without heroin3.3.26 Randomized NINDS trial of tissue plasminogen activator for acute ischemic stroke; 3.3.27 Norwegian Timolol Trial; 3.3.28 Laparoscopic versus open appendectomy; 3.3.29 The Losartan Intervention for Endpoint Reduction in Hypertension (LIFE) Study; 3.3.30 The Heart Outcomes Prevention Evaluation (HOPE) Study; 3.4 In search of better evidence; 4 Impact of Selection Bias in Randomized Trials; 4.1 Quantifying the prediction of future allocations: balanced blocks; 4.2 Quantifying prediction of future allocations: unbalanced blocks 4.3 Quantifying covariate imbalance resulting from selection bias |
| Record Nr. | UNINA-9910144745303321 |
Berger Vance
|
||
| Hoboken, NJ, : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger
| Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger |
| Autore | Berger Vance |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (220 p.) |
| Disciplina |
610.724
610/.72/4 |
| Collana | Statistics in practice |
| Soggetto topico |
Clinical trials - Statistical methods - Evaluation
Ranking and selection (Statistics) - Evaluation Sampling (Statistics) - Evaluation |
| ISBN |
1-280-55597-1
9786610555970 0-470-86364-1 0-470-86363-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Selection Bias and Covariate Imbalances in Randomized Clinical Trials; Contents; Preface; Part I: Is There a Problem with Reliability in Medical Studies?; 1 An Evolution of Comparative Methodology; 1.1 Single-subject studies; 1.2 Case series and cohort studies; 1.3 Historical controls; 1.4 Parallel control groups; 1.5 Matched studies; 1.6 Randomization; 1.7 Advance randomization; 1.8 Allocation concealment; 1.9 Residual selection bias; 2 Susceptibility of Randomized Trials to Subversion and Selection Bias; 2.1 Can randomized trials be subverted?
2.2 If randomized trials are subverted, do they cease to be randomized trials?2.3 What is masking?; 2.4 What is allocation concealment?; 2.5 A double standard; 2.6 What if allocation concealment could be ensured?; 3 Evidence of Selection Bias in Randomized Trials; 3.1 The burden of proof regarding the existence of selection bias in randomized trials; 3.2 Indirect population-level evidence that selection bias exists in randomized trials; 3.3 Direct trial-level evidence that selection bias exists in randomized trials; 3.3.1 Heparin for myocardial infarction 3.3.2 University Group Diabetes Program3.3.3 Talc and mustine for pleural effusions; 3.3.4 Tonsillectomy for recurrent throat infection in children; 3.3.5 Oxytocin and amniotomy for induction of labor; 3.3.6 Western Washington Intracoronary Streptokinase Trial; 3.3.7 RSV immune globulin in infants and young children with respiratory syncytial virus; 3.3.8 A trial to assess episiotomy; 3.3.9 Canadian National Breast Cancer Screening Study; 3.3.10 Surgical trial; 3.3.11 Lifestyle Heart Trial; 3.3.12 Coronary Artery Surgery Study; 3.3.13 Etanercept for children with juvenile rheumatoid arthritis 3.3.14 Edinburgh Randomized Trial of Breast-Cancer Screening3.3.15 Captopril Prevention Project; 3.3.16 Göteborg (Swedish) Mammography Trial; 3.3.17 HIP Mammography Trial; 3.3.18 Hypertension Detection and Follow-Up Program; 3.3.19 Randomized trial to prevent vertical transmission of HIV-1; 3.3.20 Effectiveness trial of a diagnostic test; 3.3.21 South African trial of high-dose chemotherapy for metastatic breast cancer; 3.3.22 Randomized study of a culturally sensitive AIDS education program; 3.3.23 Runaway Youth Study; 3.3.24 Cluster randomized trial of palliative care 3.3.25 Randomized trial of methadone with or without heroin3.3.26 Randomized NINDS trial of tissue plasminogen activator for acute ischemic stroke; 3.3.27 Norwegian Timolol Trial; 3.3.28 Laparoscopic versus open appendectomy; 3.3.29 The Losartan Intervention for Endpoint Reduction in Hypertension (LIFE) Study; 3.3.30 The Heart Outcomes Prevention Evaluation (HOPE) Study; 3.4 In search of better evidence; 4 Impact of Selection Bias in Randomized Trials; 4.1 Quantifying the prediction of future allocations: balanced blocks; 4.2 Quantifying prediction of future allocations: unbalanced blocks 4.3 Quantifying covariate imbalance resulting from selection bias |
| Record Nr. | UNINA-9910830363103321 |
|
Berger Vance
|
||
| Hoboken, NJ, : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger
| Selection bias and covariate imbalances in randomzied clinical trials [[electronic resource] /] / Vance W. Berger |
| Autore | Berger Vance |
| Pubbl/distr/stampa | Hoboken, NJ, : John Wiley & Sons, c2005 |
| Descrizione fisica | 1 online resource (220 p.) |
| Disciplina |
610.724
610/.72/4 |
| Collana | Statistics in practice |
| Soggetto topico |
Clinical trials - Statistical methods - Evaluation
Ranking and selection (Statistics) - Evaluation Sampling (Statistics) - Evaluation |
| ISBN |
1-280-55597-1
9786610555970 0-470-86364-1 0-470-86363-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Selection Bias and Covariate Imbalances in Randomized Clinical Trials; Contents; Preface; Part I: Is There a Problem with Reliability in Medical Studies?; 1 An Evolution of Comparative Methodology; 1.1 Single-subject studies; 1.2 Case series and cohort studies; 1.3 Historical controls; 1.4 Parallel control groups; 1.5 Matched studies; 1.6 Randomization; 1.7 Advance randomization; 1.8 Allocation concealment; 1.9 Residual selection bias; 2 Susceptibility of Randomized Trials to Subversion and Selection Bias; 2.1 Can randomized trials be subverted?
2.2 If randomized trials are subverted, do they cease to be randomized trials?2.3 What is masking?; 2.4 What is allocation concealment?; 2.5 A double standard; 2.6 What if allocation concealment could be ensured?; 3 Evidence of Selection Bias in Randomized Trials; 3.1 The burden of proof regarding the existence of selection bias in randomized trials; 3.2 Indirect population-level evidence that selection bias exists in randomized trials; 3.3 Direct trial-level evidence that selection bias exists in randomized trials; 3.3.1 Heparin for myocardial infarction 3.3.2 University Group Diabetes Program3.3.3 Talc and mustine for pleural effusions; 3.3.4 Tonsillectomy for recurrent throat infection in children; 3.3.5 Oxytocin and amniotomy for induction of labor; 3.3.6 Western Washington Intracoronary Streptokinase Trial; 3.3.7 RSV immune globulin in infants and young children with respiratory syncytial virus; 3.3.8 A trial to assess episiotomy; 3.3.9 Canadian National Breast Cancer Screening Study; 3.3.10 Surgical trial; 3.3.11 Lifestyle Heart Trial; 3.3.12 Coronary Artery Surgery Study; 3.3.13 Etanercept for children with juvenile rheumatoid arthritis 3.3.14 Edinburgh Randomized Trial of Breast-Cancer Screening3.3.15 Captopril Prevention Project; 3.3.16 Göteborg (Swedish) Mammography Trial; 3.3.17 HIP Mammography Trial; 3.3.18 Hypertension Detection and Follow-Up Program; 3.3.19 Randomized trial to prevent vertical transmission of HIV-1; 3.3.20 Effectiveness trial of a diagnostic test; 3.3.21 South African trial of high-dose chemotherapy for metastatic breast cancer; 3.3.22 Randomized study of a culturally sensitive AIDS education program; 3.3.23 Runaway Youth Study; 3.3.24 Cluster randomized trial of palliative care 3.3.25 Randomized trial of methadone with or without heroin3.3.26 Randomized NINDS trial of tissue plasminogen activator for acute ischemic stroke; 3.3.27 Norwegian Timolol Trial; 3.3.28 Laparoscopic versus open appendectomy; 3.3.29 The Losartan Intervention for Endpoint Reduction in Hypertension (LIFE) Study; 3.3.30 The Heart Outcomes Prevention Evaluation (HOPE) Study; 3.4 In search of better evidence; 4 Impact of Selection Bias in Randomized Trials; 4.1 Quantifying the prediction of future allocations: balanced blocks; 4.2 Quantifying prediction of future allocations: unbalanced blocks 4.3 Quantifying covariate imbalance resulting from selection bias |
| Record Nr. | UNINA-9910840778103321 |
|
Berger Vance
|
||
| Hoboken, NJ, : John Wiley & Sons, c2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
