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Achieve lasting process improvement [[electronic resource] ] : reach Six Sigma goals without the pain / / Bennet P. Lientz, Kathryn P. Rea
| Achieve lasting process improvement [[electronic resource] ] : reach Six Sigma goals without the pain / / Bennet P. Lientz, Kathryn P. Rea |
| Autore | Lientz Bennet P |
| Pubbl/distr/stampa | San Diego, Calif., : Academic Press, c2002 |
| Descrizione fisica | 1 online resource (307 p.) |
| Disciplina | 658.4/063 |
| Altri autori (Persone) | ReaKathryn P |
| Soggetto topico |
Management
Reengineering (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-136-43133-0
1-282-32976-6 9786612329760 0-08-049850-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Achieve Lasting Process Improvement; Copyright; Contents; Preface; Part I: Prepare For Process Improvement; 1. Introduction; What Are Business Processes?; What Are Characteristics Of Processes?; What Is Process Improvement?; Process Improvement Has A Long History; What Are The Goals Of Process Improvement?; What Have Been Some Methods Of Process Improvement?; What Is Six Sigma?; What Is The Approach For Six Sigma?; Myths About Process Improvement?; 15 Reasons Why Process Improvement Methods Fail; 25 Critical Success Factors For Process Improvement; The Goals Of The Approach
A Down-to-earth Approach To Process Improvement Strategy: General Rocesism Provement; Strategy2: Directepdr Ocesims Provement; What Is Different About The Approach?; The Organization Of The Book; Examples; Asc Manufacturing; Kosal Bank; Hetsun Retailing; Lansing County; Lessons Learned; What To Do Next; Chapter 2 Understand Your Business; Introduction; Objectives; Technical Objectives; Business Objectives; Political Objectives; End Products; Methods; The Drivers of Improvement; Gain Management Support; Wkeret O Start; Plan Your Process Improvement Ork Establitshhe Procesism Provemenotr GanizationEvaluatper Eviouesf Forts; Reviewt He Missionan D Vision; Assests He Businesosb Jectives; Identifyb Usinesisss Ues; Collecdt Atao N Processes; Createb Usiness-relatiemdpr Ovementt Ables; Constructth E Organizatisocno Recard; Examples; Asc Manufacturing; Kosal Bank; I~etsurne Tailing; Lansincgo Unty; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 3. Assess Technology And Industry Factors; Introduction; Observatioonn St Echnology; Remarksa Bout Industryf Actors; E-busine; Objectives; Technicoablj Ectives; Businesos Bjectives Politicaolb JectivesEnd Products; Methods; Wheret O Start; Examinye Ourc Urrentit And System; Assessp Otentiasyls Temasn D Technology; Constructth E Improvementta Bleasn D Theit Scorecard; Evaluatyeo Ur Industry And Competition; Createth E Argument For Procesism Provement; Examples; Asc Manufacturing; Kosalb Ank; Hetsurne Tailing; Lansingc Ounty; Lessons Learned; Problems You Might Encounter; What To Do Next; Part II: Define The New Business Processes; 4. Select The Right Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectives; Politicaolb Jectives; End Products MethodsWheret O Start; Determinpre Ocescsa Ndidates; Identifyt Ransactions; Definael Ternativger Oupso F Processes; Selectt He Rightp Rocesgsr Oup; Developpr Ocesgsr Oups Corecards; Gainm Anagemenatp Provalfo R The Selection; Examples; Asc Manufacturing; Kosal Bank; Hetsunr Etailing; Lansingc Ounty; Simcoi Nternationabla Nk; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 5. Examine Your Current Business Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectms; Politicaolb Jectives; End Products; Methods; Wherteo Start; Performan Initiaal Ssessment Examploef Analysiks:o Salb Ank |
| Record Nr. | UNINA-9910456225203321 |
Lientz Bennet P
|
||
| San Diego, Calif., : Academic Press, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieve lasting process improvement [[electronic resource] ] : reach Six Sigma goals without the pain / / Bennet P. Lientz, Kathryn P. Rea
| Achieve lasting process improvement [[electronic resource] ] : reach Six Sigma goals without the pain / / Bennet P. Lientz, Kathryn P. Rea |
| Autore | Lientz Bennet P |
| Pubbl/distr/stampa | San Diego, Calif., : Academic Press, c2002 |
| Descrizione fisica | 1 online resource (307 p.) |
| Disciplina | 658.4/063 |
| Altri autori (Persone) | ReaKathryn P |
| Soggetto topico |
Management
Reengineering (Management) |
| ISBN |
1-136-43133-0
1-282-32976-6 9786612329760 0-08-049850-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Achieve Lasting Process Improvement; Copyright; Contents; Preface; Part I: Prepare For Process Improvement; 1. Introduction; What Are Business Processes?; What Are Characteristics Of Processes?; What Is Process Improvement?; Process Improvement Has A Long History; What Are The Goals Of Process Improvement?; What Have Been Some Methods Of Process Improvement?; What Is Six Sigma?; What Is The Approach For Six Sigma?; Myths About Process Improvement?; 15 Reasons Why Process Improvement Methods Fail; 25 Critical Success Factors For Process Improvement; The Goals Of The Approach
A Down-to-earth Approach To Process Improvement Strategy: General Rocesism Provement; Strategy2: Directepdr Ocesims Provement; What Is Different About The Approach?; The Organization Of The Book; Examples; Asc Manufacturing; Kosal Bank; Hetsun Retailing; Lansing County; Lessons Learned; What To Do Next; Chapter 2 Understand Your Business; Introduction; Objectives; Technical Objectives; Business Objectives; Political Objectives; End Products; Methods; The Drivers of Improvement; Gain Management Support; Wkeret O Start; Plan Your Process Improvement Ork Establitshhe Procesism Provemenotr GanizationEvaluatper Eviouesf Forts; Reviewt He Missionan D Vision; Assests He Businesosb Jectives; Identifyb Usinesisss Ues; Collecdt Atao N Processes; Createb Usiness-relatiemdpr Ovementt Ables; Constructth E Organizatisocno Recard; Examples; Asc Manufacturing; Kosal Bank; I~etsurne Tailing; Lansincgo Unty; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 3. Assess Technology And Industry Factors; Introduction; Observatioonn St Echnology; Remarksa Bout Industryf Actors; E-busine; Objectives; Technicoablj Ectives; Businesos Bjectives Politicaolb JectivesEnd Products; Methods; Wheret O Start; Examinye Ourc Urrentit And System; Assessp Otentiasyls Temasn D Technology; Constructth E Improvementta Bleasn D Theit Scorecard; Evaluatyeo Ur Industry And Competition; Createth E Argument For Procesism Provement; Examples; Asc Manufacturing; Kosalb Ank; Hetsurne Tailing; Lansingc Ounty; Lessons Learned; Problems You Might Encounter; What To Do Next; Part II: Define The New Business Processes; 4. Select The Right Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectives; Politicaolb Jectives; End Products MethodsWheret O Start; Determinpre Ocescsa Ndidates; Identifyt Ransactions; Definael Ternativger Oupso F Processes; Selectt He Rightp Rocesgsr Oup; Developpr Ocesgsr Oups Corecards; Gainm Anagemenatp Provalfo R The Selection; Examples; Asc Manufacturing; Kosal Bank; Hetsunr Etailing; Lansingc Ounty; Simcoi Nternationabla Nk; Lessons Learned; Problemsyou Might Encounter; What To Do Next; 5. Examine Your Current Business Processes; Introduction; Objectives; Technicoablj Ectives; Businesosb Jectms; Politicaolb Jectives; End Products; Methods; Wherteo Start; Performan Initiaal Ssessment Examploef Analysiks:o Salb Ank |
| Record Nr. | UNINA-9910780292303321 |
|
Lientz Bennet P
|
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| San Diego, Calif., : Academic Press, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Aligning modern business processes and legacy systems : a component-based perspective / / Willem-Jan van den Heuvel ; foreword by Michael L. Brodie
| Aligning modern business processes and legacy systems : a component-based perspective / / Willem-Jan van den Heuvel ; foreword by Michael L. Brodie |
| Autore | Heuvel Willem-Jan van den |
| Pubbl/distr/stampa | Cambridge, Massachusetts : , : MIT Press, , c2007 |
| Descrizione fisica | xxii, 206 p. : ill |
| Disciplina | 658.4/038011 |
| Collana | Cooperative information systems series |
| Soggetto topico |
Management information systems
Information technology Reengineering (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-262-29997-6
1-282-10090-4 9786612100901 0-262-25713-0 1-4294-6097-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910452174803321 |
|
Heuvel Willem-Jan van den
|
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| Cambridge, Massachusetts : , : MIT Press, , c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Aligning modern business processes and legacy systems : a component-based perspective / / Willem-Jan van den Heuvel ; foreword by Michael L. Brodie
| Aligning modern business processes and legacy systems : a component-based perspective / / Willem-Jan van den Heuvel ; foreword by Michael L. Brodie |
| Autore | Heuvel Willem-Jan van den |
| Pubbl/distr/stampa | Cambridge, Mass., : MIT Press, ©2007 |
| Descrizione fisica | xxii, 206 p. : ill |
| Disciplina | 658.4/038011 |
| Collana | Cooperative information systems |
| Soggetto topico |
Management information systems
Information technology Reengineering (Management) |
| Soggetto non controllato | INFORMATION SCIENCE/Technology & Policy |
| ISBN |
0-262-29997-6
1-282-10090-4 9786612100901 0-262-25713-0 1-4294-6097-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910777503803321 |
|
Heuvel Willem-Jan van den
|
||
| Cambridge, Mass., : MIT Press, ©2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse
| The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse |
| Autore | Alfonse Serge |
| Pubbl/distr/stampa | New York, New York : , : Business Expert Press, , [2021] |
| Descrizione fisica | 1 online resource (165 pages) : illustrations |
| Disciplina | 650.1 |
| Soggetto topico |
Success in business
Conflict management Reengineering (Management) |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910493234103321 |
|
Alfonse Serge
|
||
| New York, New York : , : Business Expert Press, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse
| The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse |
| Autore | Alfonse Serge |
| Pubbl/distr/stampa | New York, New York : , : Business Expert Press, , [2021] |
| Descrizione fisica | 1 online resource (165 pages) : illustrations |
| Disciplina | 650.1 |
| Soggetto topico |
Success in business
Conflict management Reengineering (Management) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910794254003321 |
|
Alfonse Serge
|
||
| New York, New York : , : Business Expert Press, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse
| The barn door is open : frameworks and tools for success and fulfillment in the workplace / / Serge Alfonse |
| Autore | Alfonse Serge |
| Pubbl/distr/stampa | New York, New York : , : Business Expert Press, , [2021] |
| Descrizione fisica | 1 online resource (165 pages) : illustrations |
| Disciplina | 650.1 |
| Soggetto topico |
Success in business
Conflict management Reengineering (Management) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910817432103321 |
|
Alfonse Serge
|
||
| New York, New York : , : Business Expert Press, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
BPEL4WS business processes with WebSphere Business Integration [[electronic resource] ] : understanding, modeling, migrating / / [Martin Keen ... et al.]
| BPEL4WS business processes with WebSphere Business Integration [[electronic resource] ] : understanding, modeling, migrating / / [Martin Keen ... et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Research Triangle Park, NC, : IBM, International Technical Support Organization, c2004 |
| Descrizione fisica | xiv, 370 p. : ill |
| Altri autori (Persone) | KeenMartin |
| Collana | IBM redbooks |
| Soggetto topico |
Business enterprises - Data processing
Reengineering (Management) Web services |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910450117103321 |
| Research Triangle Park, NC, : IBM, International Technical Support Organization, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4843-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Record Nr. | UNINA-9910464167903321 |
|
Andersen Bjørn
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process improvement toolbox / / Bjørn Andersen
| Business process improvement toolbox / / Bjørn Andersen |
| Autore | Andersen Bjørn |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | : American Society of Civil Engineers (ASCE) |
| Descrizione fisica | 1 online resource (312 p.) |
| Disciplina | 658.4/063 |
| Soggetto topico |
Reengineering (Management)
Benchmarking (Management) |
| ISBN |
1-63694-176-1
0-87389-027-2 600-00-4843-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Six thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability -- Six Sigma -- The six sigma process -- Six Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved process -- Implementation of the new service -- Appendix Template package -- SWOT analysis -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause-and-effect chart -- Five whys analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Control chart -- Force field analysis. |
| Altri titoli varianti | Business Process Improvement Toolbox |
| Record Nr. | UNINA-9910789477303321 |
|
Andersen Bjørn
|
||
| : American Society of Civil Engineers (ASCE) | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
