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Dental reception and practice management [[electronic resource] /] / Glenys Bridges
| Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
| Autore | Bridges Glenys <1956-> |
| Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 617.60068 |
| Soggetto topico |
Dental offices - Management
Receptionists |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
| Record Nr. | UNINA-9910145450103321 |
Bridges Glenys <1956->
|
||
| Oxford, : Blackwell Munksgaard, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Dental reception and practice management [[electronic resource] /] / Glenys Bridges
| Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
| Autore | Bridges Glenys <1956-> |
| Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 617.60068 |
| Soggetto topico |
Dental offices - Management
Receptionists |
| ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
| Record Nr. | UNISA-996218603003316 |
|
Bridges Glenys <1956->
|
||
| Oxford, : Blackwell Munksgaard, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Dental reception and practice management [[electronic resource] /] / Glenys Bridges
| Dental reception and practice management [[electronic resource] /] / Glenys Bridges |
| Autore | Bridges Glenys <1956-> |
| Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 617.60068 |
| Soggetto topico |
Dental offices - Management
Receptionists |
| ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
| Record Nr. | UNINA-9910830409303321 |
|
Bridges Glenys <1956->
|
||
| Oxford, : Blackwell Munksgaard, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Dental reception and practice management / / Glenys Bridges
| Dental reception and practice management / / Glenys Bridges |
| Autore | Bridges Glenys <1956-> |
| Pubbl/distr/stampa | Oxford, : Blackwell Munksgaard, 2006 |
| Descrizione fisica | 1 online resource (232 p.) |
| Disciplina | 617.60068 |
| Soggetto topico |
Dental offices - Management
Receptionists |
| ISBN |
1-281-21505-8
9786611215057 0-470-76391-4 0-470-75968-2 1-4051-7212-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Dental Reception and Practice Management; Contents; About the Author; Special Acknowledgements; Introduction; Section 1: Overview of Dental Care Administration; 1 Understanding the Culture of Dental Care; History of the non-clinical dental team; The ethos and ethics of dental care; Dental reception skills; Practice management skills; 2 Who's Who in the Dental Team; The team; Official bodies within dentistry; Representative bodies; Section 2: Front-of-house Skills; 3 Front-of-house Communication; Communicating with colleagues; Communicating with patients; Communicating with suppliers
4 Understanding Patients' RightsConfidentiality; Informed consent to treatment; Permitted duties; Clinical Governance; 5 Workplace Safety; Dealing with difficult people; Health and safety; Cross-infection control; 6 Using the Appointment Book; Booking treatments; What you need to know when booking appointments; 7 Administrative Skills; Administrative systems; Patient recalls; Handling patient complaints; 8 Patient Payment Plans; Patient payments; NHS and private care options; Sales of dental goods; 9 Computers in Dentistry; Using computers for dental administration; Use of Microsoft programs E-mails and messaging10 Dental Terminology; Dental charting; Glossary; Section 3: Planning and Managing Dental Services; 11 Managing People; The tactical management process; Motivation; Leadership; Staff selection; New staff inductions; Staff appraisals; 12 Planning and Managing Dental Services; Policy development; Marketing dental services; Risk management; Financial management; The business plan; General Bibliography; Websites; Index |
| Record Nr. | UNINA-9910877388603321 |
|
Bridges Glenys <1956->
|
||
| Oxford, : Blackwell Munksgaard, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
