Nota di contenuto |
Cover -- Title Page -- Copyright Page -- Brief Contents -- Contents -- Foreword -- Preface -- About the Author -- Part I Evolution -- Chapter 1 Defining Public Relations -- Prominence of Public Relations -- What Is Public Relations? -- Influencing Public Opinion -- A Question of Ethics Repping the Russian Lion -- Management Interpreter -- Public Interpreter -- Public Relations Publics -- FYI Interpreting a Sensitive, Gender Issue -- Public Relations Functions -- The Sin of "Spin" -- What Manner of Man or Woman? -- Last Word -- Discussion Starters -- Pick of the Literature Rethinking Reputation: How PR Trumps Advertising and Marketing in the New Media World -- Case Study The New CEO's Trial by "Switchgate" Fire -- From the Top an Interview with Harold Burson -- Public Relations Bookshelf -- Chapter 2 The History and Growth of Public Relations -- Ancient Beginnings -- Early American Experience -- Later American Experience -- FYI P. T. Barnum Redux -- Ivy Lee: The Father of Public Relations -- The Growth of Modern Public Relations -- A Question of Ethics Burson Fumbles Facebook Flap -- Public Relations Comes of Age -- Public Relations Education -- Last Word -- Discussion Starters -- Pick of the Literature A Century of Spin: How Public Relations Became the Cutting Edge of Corporate Power (Paperback) -- Case Study Welcome to the NFL -- From the Top an Interview with Edward L. Bernays -- Public Relations Bookshelf -- Part II Preparation/Process -- Chapter 3 Communication -- Goals of Communication -- Traditional Theories of Communication -- Contemporary Theories of Communication -- A Question of Ethics Irate Actor Takes to the Air -- The Word -- FYI Profizzle of Lexicizzle -- Receiver's Bias -- Feedback -- Last Word -- Discussion Starters -- Pick of the Literature The Power of Communication -- Case Study Race Relations with That Soy Latte?.
From the Top An Interview with Denise Hill -- Public Relations Bookshelf -- Chapter 4 Public Opinion -- What Is Public Opinion? -- What Are Attitudes? -- How Are Attitudes Influenced? -- Motivating Attitude Change -- Power of Persuasion -- Influencing Public Opinion -- A Question of Ethics The Doctor Is Piqued -- Polishing the Corporate Image -- FYI Winning Reputation . . . -- FYI. . . Losing Reputation -- Managing Reputation -- Last Word -- Discussion Starters -- Pick of the Literature The New York Times, nytimes.com, and The Wall Street Journal, wsj.com -- Case Study The Tylenol Murders -- From the Top An Interview with Ray Jordan -- Public Relations Bookshelf -- Chapter 5 Management -- Public Relations Management Process -- Reporting to Top Management -- A Question of Ethics Deflated Standards -- The Public Relations Plan: Conceptualizing -- The Public Relations Plan: Creating -- Activating the Public Relations Campaign -- Setting Public Relations Objectives -- FYI Disappearing Roots -- Public Relations Budgeting -- Public Relations Implementation -- Public Relations Departments -- Public Relations Agencies -- Reputation Management -- Where Are the Jobs? -- What Does It Pay? -- Women and Minorities -- Last Word -- Discussion Starters -- Pick of the Literature Reputation Management: The Key to Successful PR and Corporate Communication, 3rd Edition -- Case Study Uber Success Brings Uber Public Relations Problems -- From the Top An Interview with Peter Drucker -- Public Relations Library -- Chapter 6 Ethics -- Ethical Issues Abound -- Doing the Right Thing -- Ethics in Business -- A Question of Ethics Sorry for Your Loss but . . . . Nice Bag -- Corporate Codes of Conduct -- Corporate Social Responsibility -- Ethics in Government -- FYI Test Your Workplace Ethics -- Ethics in Journalism -- Ethics in Public Relations -- Last Word -- Discussion Starters.
Pick of the Literature Ethics in Public Relations, 2nd Edition -- Case Study Ethical Hammer Falls on Daddy Huxtable -- From the Top An Interview with Howard J. Rubenstein -- Public Relations Bookshelf -- Chapter 7 The Law -- An Uneasy Alliance -- The First Amendment -- Defamation Law -- A Question of Ethics Whistleblower or Traitor? -- Insider Trading Law -- Disclosure Law -- FYI Criminal Attorneys-Literally -- Ethics Law -- Copyright Law -- Internet Law -- Litigation Public Relations -- Last Word -- Discussion Starters -- Pick of the Literature Advertising and Public Relations Law, 2nd Edition -- Case Study Walmart's Legal Crackup -- From the Top An Interview with Robert Shapiro -- Public Relations Bookshelf -- Chapter 8 Research -- Essential First Step -- What Is Research? -- Public Relations Research Principles -- FYI Figures-and Faces-Lie -- Public Relations Research Types -- Public Relations Research Methods -- A Question of Ethics Study: Diet Soda Sparks Weight Loss-Whaaaa? -- Evaluation -- Online Research -- Last Word -- Discussion Starters -- Pick of the Literature Primer of Public Relations Research, 2nd Edition -- Case Study Researching a Position for Alan Louis General -- From the Top An Interview with Sandra Bauman -- Public Relations Bookshelf -- Part III The Publics -- Chapter 9 Media -- Paid vs. Owned vs. Earned -- Objectivity in the Media -- A Question of Ethics Anchors Away -- Print Media Hangs In -- Electronic Media Leads -- Online Media Competes But. . . . -- Dealing with the Media -- Attracting Publicity -- Value of Publicity -- FYI Confessions of a Media Maven -- Pitching Publicity -- Online Publicity -- Handling Media Interviews -- Outside the Lines Two-Minute Media Relations Drill -- Last Word -- Discussion Starters -- Pick of the Literature On Deadline Managing Media Relations, 5th Edition -- Case Study They're Heeere!.
From the Top An Interview with Al Neuharth -- Public Relations Bookshelf -- Chapter 10 Social Media -- Brief History of the Net -- Public Relations and the Net -- Web Sites -- E-mail -- Blogs -- FYI King Blogs -- Subjects Cheer -- Social Networks -- A Question of Ethics Ain't No Sunshine for Wikipedia Alteration -- Online Communication Vehicles -- The Online Dark Side -- Last Word -- Discussion Starters -- Pick of the Literature Social Media and Public Relations -- Case Study Don't Mess with the Queen of Social Media -- From the Top An Interview with Richard Edelman -- Public Relations Bookshelf -- Chapter 11 Employee Relations -- A Critical Function -- The Employee Public -- Communicating "Trust" -- A Question of Ethics How Not to "Cosi" Up to Employees -- Credibility Holds Key -- S-H-O-C the Troops -- Internal Tool Kit -- FYI Disney's Credibility Correction -- Internal Social Media -- The Grapevine -- Last Word -- Discussion Starters -- Pick of the Literature Strategic Internal Communication: How to Build Employee Engagement and Performance -- Case Study Sony Shoots the Messenger -- From the Top An Interview with Jay Rayburn -- Public Relations Bookshelf -- Chapter 12 Government Relations -- Don't Call It "Public Relations" -- Government Public Relations -- A Question of Ethics Schock-ing the Downton Abbey Congressman -- White House Press Secretary -- Lobbying the Government -- FYI Are Ya' Havin' a Laugh? -- Political Action Committees -- Rapid Response -- Dealing with Local Government -- Last Word -- Discussion Starters -- Pick of the Literature All the Presidents' Spokesmen -- Case Study Bridgegate -- From the Top An Interview with Josh Earnest -- Public Relations Bookshelf -- Chapter 13 Community Relations -- Multicultural Diversity -- CSR-Corporate Social Responsibility -- Community Relations Expectations -- Community Relations Objectives.
A Question of Ethics How NOT to Win Friends & Influence Communities -- Serving Diverse Communities -- Nonprofit Public Relations -- FYI 13 Rules for Radicals -- Last Word -- Discussion Starters -- Pick of the Literature Rules for Radicals: A Practical Primer for Realistic Radicals -- Case Study Up Your Bucket for a Wonderful Cause -- From the Top An Interview with Mike Paul -- Public Relations Bookshelf -- Chapter 14 International Consumer Relations -- Worldwide Consumer Class -- Consumer Relations Objectives -- Consumer-Generated Media -- Handling Consumer Complaints -- The Consumer Movement -- A Question of Ethics Targeting Plus-Sized Critics -- Operating Around the Globe -- Consumer Internet Activists -- FYI Think Multilingual-or Else -- Business Gets the Message -- FYI Straighten Out Your English-or Else -- Last Word -- Discussion Starters -- Pick of the Literature Business as Usual -- Case Study Hiding "Under the Dome" -- From the Top An Interview with Kathy Bloomgarden -- Public Relations Bookshelf -- Part IV Execution -- Chapter 15 Public Relations Writing -- Writing for the Eye and the Ear -- Fundamentals of Writing -- FYI The Greatest Public Relations Writer of All Time -- Flesch Readability Formula -- Inverted Pyramid Simplicity -- FYI Churchill's Worst Nightmare -- The News Release -- News Release News Value -- FYI Write the Release -- News Release Content -- News Release Essentials -- A Question of Ethics No "Pardon" for Anti-Obama Facebook Poster -- FYI 21st Century News Release 10 Taboo Terms -- Internet Releases -- Art of the Pitch -- Writing for Listening -- Importance of Editing -- FYI Twitterspeak -- Last Word -- Discussion Starters -- Pick of the Literature Public Relations Writing, 10th Edition -- Case Study The Raina, Inc. News Release -- From the Top An Interview with Hoa Loranger -- Public Relations Bookshelf.
Chapter 16 Integrated Marketing Communications.
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