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Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter
| Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter |
| Autore | Gross Melissa |
| Pubbl/distr/stampa | Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 |
| Descrizione fisica | 1 online resource (117 p.) |
| Disciplina | 027.4 |
| Soggetto topico |
Public libraries - Planning
Public libraries - Evaluation Public services (Libraries) - Evaluation Libraries and community Public libraries - California - Planning Public libraries - California - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-1415-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. Community assessment environmental scan : internal (library) factors -- Appendix B. Community assessment environmental scan : external (community) factors -- Appendix C. Community assessment : field questions to ask yourself -- Appendix D. Community assessment : sample interview and focus group questions. |
| Record Nr. | UNINA-9910465568203321 |
Gross Melissa
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| Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter
| Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter |
| Autore | Gross Melissa |
| Pubbl/distr/stampa | Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 |
| Descrizione fisica | 1 online resource (117 p.) |
| Disciplina | 027.4 |
| Soggetto topico |
Public libraries - Planning
Public libraries - Evaluation Public services (Libraries) - Evaluation Libraries and community Public libraries - California - Planning Public libraries - California - Evaluation |
| ISBN | 0-8389-1415-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. Community assessment environmental scan : internal (library) factors -- Appendix B. Community assessment environmental scan : external (community) factors -- Appendix C. Community assessment : field questions to ask yourself -- Appendix D. Community assessment : sample interview and focus group questions. |
| Record Nr. | UNINA-9910798132803321 |
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Gross Melissa
|
||
| Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter
| Five steps of outcome-based planning and evaluation for public libraries / / Melissa Gross, Cindy Mediavilla, Virginia A. Walter |
| Autore | Gross Melissa |
| Pubbl/distr/stampa | Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 |
| Descrizione fisica | 1 online resource (117 p.) |
| Disciplina | 027.4 |
| Soggetto topico |
Public libraries - Planning
Public libraries - Evaluation Public services (Libraries) - Evaluation Libraries and community Public libraries - California - Planning Public libraries - California - Evaluation |
| ISBN | 0-8389-1415-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Outcomes, services and programs, and OBPE -- Gathering information -- Determining outcomes -- Designing programs and services -- Evaluating programs and services -- Sharing results -- Appendix A. Community assessment environmental scan : internal (library) factors -- Appendix B. Community assessment environmental scan : external (community) factors -- Appendix C. Community assessment : field questions to ask yourself -- Appendix D. Community assessment : sample interview and focus group questions. |
| Record Nr. | UNINA-9910822519203321 |
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Gross Melissa
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| Chicago : , : ALA Editions, an imprint of the American Library Association, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Libraries and key performance indicators : a framework for practitioners / / Leo Appleton
| Libraries and key performance indicators : a framework for practitioners / / Leo Appleton |
| Autore | Appleton Leo |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | Cambridge, Massachusetts : , : Chandos Publishing, an imprint of Elsevier, , [2017] |
| Descrizione fisica | 1 online resource (ix, 154 pages) : color illustrations |
| Disciplina | 025.1 |
| Collana | Chandos information professional series |
| Soggetto topico |
Public libraries - Evaluation
Academic libraries - Evaluation |
| ISBN |
0-08-100255-6
0-08-100227-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. |
| Record Nr. | UNINA-9910297408303321 |
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Appleton Leo
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| Cambridge, Massachusetts : , : Chandos Publishing, an imprint of Elsevier, , [2017] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Measuring quality [[electronic resource] ] : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst
| Measuring quality [[electronic resource] ] : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst |
| Autore | Poll Roswitha |
| Edizione | [2nd rev. ed.] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2007 |
| Descrizione fisica | 1 online resource (272 pages) |
| Disciplina | 027.7 |
| Altri autori (Persone) | BoekhorstPeter te <1957-> |
| Collana | IFLA publications |
| Soggetto topico |
Academic libraries - Evaluation
Public libraries - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-40348-X
9786613403483 3-598-44028-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter |
| Record Nr. | UNINA-9910454618703321 |
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Poll Roswitha
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| München, : K.G. Saur, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst
| Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst |
| Autore | Poll Roswitha |
| Edizione | [2nd rev. ed.] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2007 |
| Descrizione fisica | 1 online resource (269 pages) : illustrations |
| Disciplina | 027.7 |
| Collana | IFLA publications |
| Soggetto topico |
Academic libraries - Evaluation
Public libraries - Evaluation Libraries - Evaluation |
| Soggetto non controllato | Libraries |
| ISBN |
1-283-40348-X
9786613403483 3-598-44028-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter |
| Record Nr. | UNINA-9910782772003321 |
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Poll Roswitha
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| München, : K.G. Saur, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst
| Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst |
| Autore | Poll Roswitha |
| Edizione | [2nd rev. ed.] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2007 |
| Descrizione fisica | 1 online resource (269 pages) : illustrations |
| Disciplina | 027.7 |
| Collana | IFLA publications |
| Soggetto topico |
Academic libraries - Evaluation
Public libraries - Evaluation Libraries - Evaluation |
| Soggetto non controllato | Libraries |
| ISBN |
1-283-40348-X
9786613403483 3-598-44028-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter |
| Record Nr. | UNISA-996205631903316 |
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Poll Roswitha
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| München, : K.G. Saur, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst
| Measuring quality : performance measurement in libraries / / Roswitha Poll, Peter te Boekhorst |
| Autore | Poll Roswitha |
| Edizione | [2nd rev. ed.] |
| Pubbl/distr/stampa | München, : K.G. Saur, 2007 |
| Descrizione fisica | 1 online resource (269 pages) : illustrations |
| Disciplina | 027.7 |
| Collana | IFLA publications |
| Soggetto topico |
Academic libraries - Evaluation
Public libraries - Evaluation Libraries - Evaluation |
| Soggetto non controllato | Libraries |
| ISBN |
1-283-40348-X
9786613403483 3-598-44028-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter |
| Record Nr. | UNINA-9910822868303321 |
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Poll Roswitha
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||
| München, : K.G. Saur, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring your library's value [[electronic resource] ] : how to do a cost-benefit analysis for your public library / / Donald S. Elliott ... [et al.]
| Measuring your library's value [[electronic resource] ] : how to do a cost-benefit analysis for your public library / / Donald S. Elliott ... [et al.] |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2007 |
| Descrizione fisica | 1 online resource (192 p.) |
| Disciplina | 025.1 |
| Altri autori (Persone) | ElliottDonald S |
| Soggetto topico |
Public libraries - United States - Cost effectiveness
Public libraries - Cost effectiveness Public libraries - United States - Evaluation Public libraries - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8389-9826-7
0-8389-9346-X 0-8389-9915-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to cost-benefit analysis for public libraries -- Fundamentals of cost-benefit analysis -- Important considerations before commissioning a CBA study -- Preparing to measure benefits -- Measuring library benefits : identifying and sampling library users -- Measuring library benefits : preparing the survey instruments -- Measuring library costs -- Measuring return to taxpayer and donor investment in your library -- Wrapping up your study : communicating your CBA findings -- Conclusions : evaluating what your CBA study accomplished. |
| Record Nr. | UNINA-9910455902903321 |
| Chicago, : American Library Association, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring your library's value [[electronic resource] ] : how to do a cost-benefit analysis for your public library / / Donald S. Elliott ... [et al.]
| Measuring your library's value [[electronic resource] ] : how to do a cost-benefit analysis for your public library / / Donald S. Elliott ... [et al.] |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2007 |
| Descrizione fisica | 1 online resource (192 p.) |
| Disciplina | 025.1 |
| Altri autori (Persone) | ElliottDonald S |
| Soggetto topico |
Public libraries - United States - Cost effectiveness
Public libraries - Cost effectiveness Public libraries - United States - Evaluation Public libraries - Evaluation |
| ISBN |
0-8389-9826-7
0-8389-9346-X 0-8389-9915-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to cost-benefit analysis for public libraries -- Fundamentals of cost-benefit analysis -- Important considerations before commissioning a CBA study -- Preparing to measure benefits -- Measuring library benefits : identifying and sampling library users -- Measuring library benefits : preparing the survey instruments -- Measuring library costs -- Measuring return to taxpayer and donor investment in your library -- Wrapping up your study : communicating your CBA findings -- Conclusions : evaluating what your CBA study accomplished. |
| Record Nr. | UNINA-9910780603503321 |
| Chicago, : American Library Association, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
