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"It's behaviour, stupid!" : what really drives the performance of your organisation / / Steve Glowinkowski
| "It's behaviour, stupid!" : what really drives the performance of your organisation / / Steve Glowinkowski |
| Autore | Glowinkowski Steve |
| Pubbl/distr/stampa | Penryn, [England] : , : Ecademy Press, , 2010 |
| Descrizione fisica | 1 online resource (267 pages) : illustrations |
| Disciplina | 658.4092 |
| Soggetto topico |
Performance - Management
Employees - Rating of Leadership |
| ISBN | 1-78452-060-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Title -- Copyright -- Acknowledgements -- Introduction -- Biography -- Index -- Chapter 1: What do we mean by performance? -- Chapter 2: People and the Climate in which they operate: The People Dimension -- Chapter 3: The Leadership Dynamic -- Chapter 4: The behaviours and competencies that drive leaders and their organisations' performance -- Chapter 5: Why we do what we do: how the concept of Predispositions helps our understanding -- Chapter 6: How Predisposition and Motivation influence actual behaviour -- Chapter 7: Changing behaviour and making performance happen: a collection of case studies -- Chapter 8: Weaving behaviour and Climate into the fabric of organisational life -- Chapter 9: Summing it all up -- Appendix -- Appendix 1: Definitions of components of the integrated framework -- Appendix 2: Summary of correlations within the Climate-Dimension Matrix -- Appendix 3: Summary definitions of a sample of behaviours from the generic framework -- Appendix 4: An exercise to help distinguish behaviours from skills and other personal attributes -- Appendix 5: References. |
| Record Nr. | UNINA-9910149443203321 |
Glowinkowski Steve
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| Penryn, [England] : , : Ecademy Press, , 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Accountability through public opinion [[electronic resource] ] : from inertia to public action / / Sina Odugbemi, Taeku Lee, editors
| Accountability through public opinion [[electronic resource] ] : from inertia to public action / / Sina Odugbemi, Taeku Lee, editors |
| Pubbl/distr/stampa | Washington, D.C., : World Bank, 2011 |
| Descrizione fisica | 1 online resource (538 p.) |
| Disciplina | 320.01 |
| Altri autori (Persone) |
OdugbemiSina
LeeTaeku |
| Soggetto topico |
Government accountability
Municipal services - Public opinion Organizational effectiveness Performance - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-10007-X
9786613100078 0-8213-8556-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Foundations -- sections 2. Structural context -- section 3. Information and accountability -- section 4. Building capacity through media institutions (media and journalism) -- section 5. Deliberation and accountability -- section 6. Power and public opinion (mobilizing public opinion) -- section 7. Case studies -- section 8. Conclusion. |
| Record Nr. | UNINA-9910456704303321 |
| Washington, D.C., : World Bank, 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Accountability through public opinion : : from inertia to public action / / Sina Odugbemi and Taeku Lee, editors
| Accountability through public opinion : : from inertia to public action / / Sina Odugbemi and Taeku Lee, editors |
| Pubbl/distr/stampa | Washington, D.C. : , : The World Bank, , 2011 |
| Descrizione fisica | xxv, 507 pages : illustrations ; ; 26 cm |
| Disciplina | 320.01 |
| Altri autori (Persone) |
OdugbemiSina
LeeTaeku |
| Soggetto topico |
Government accountability
Municipal services - Public opinion Organizational effectiveness Performance - Management |
| ISBN |
1-283-10007-X
9786613100078 0-8213-8556-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Foundations -- sections 2. Structural context -- section 3. Information and accountability -- section 4. Building capacity through media institutions (media and journalism) -- section 5. Deliberation and accountability -- section 6. Power and public opinion (mobilizing public opinion) -- section 7. Case studies -- section 8. Conclusion. |
| Record Nr. | UNINA-9910781345203321 |
| Washington, D.C. : , : The World Bank, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Accountability through public opinion : : from inertia to public action / / Sina Odugbemi and Taeku Lee, editors
| Accountability through public opinion : : from inertia to public action / / Sina Odugbemi and Taeku Lee, editors |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Washington, D.C. : , : The World Bank, , 2011 |
| Descrizione fisica | xxv, 507 pages : illustrations ; ; 26 cm |
| Disciplina | 320.01 |
| Altri autori (Persone) |
OdugbemiSina
LeeTaeku |
| Soggetto topico |
Government accountability
Municipal services - Public opinion Organizational effectiveness Performance - Management |
| ISBN |
9786613100078
9781283100076 128310007X 9780821385562 0821385569 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | section 1. Foundations -- sections 2. Structural context -- section 3. Information and accountability -- section 4. Building capacity through media institutions (media and journalism) -- section 5. Deliberation and accountability -- section 6. Power and public opinion (mobilizing public opinion) -- section 7. Case studies -- section 8. Conclusion. |
| Record Nr. | UNINA-9910972018503321 |
| Washington, D.C. : , : The World Bank, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Analyzing the operation of performance-based accountability systems for public services / / Frank Camm, Brian M. Stecher
| Analyzing the operation of performance-based accountability systems for public services / / Frank Camm, Brian M. Stecher |
| Autore | Camm Frank A. <1949-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Santa Monica, CA, : RAND, 2010 |
| Descrizione fisica | 1 online resource (58 pages) |
| Disciplina | 352.6/6 |
| Altri autori (Persone) | StecherBrian M |
| Collana | Technical report (Rand Corporation) |
| Soggetto topico |
Government accountability
Organizational effectiveness Performance - Management |
| ISBN |
1-282-94059-7
9786612940590 0-8330-5084-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Preface; Contents; Figures and Table; Summary; Acknowledgments; Abbreviations; CHAPTER ONE: Introduction; CHAPTER TWO: How a Performance-Based Accounting System Changes Service Delivery: An Analytic Overview; The Production Chain; Operating a Service-Delivery Activity Under Traditional Government Administrative Oversight; Creating and Updating a Performance-Based Accountability System; Information from Constituents; Information About How the Service-Delivery Activity of Interest Operates
Information on the Quantity, Quality, or Cost of Outputs That the Activity DeliversOperating a Performance-Based Accountability System During a Period of Accountability; The Total System; CHAPTER THREE: Empirical Questions to Ask When Studying a Performance-Based Accountability System; How Did the Relevant Service-Delivery Activity Work Before a Performance-Based Accountability System Existed?; Why and How Did the Performance-Based Accountability System Come into Existence? What Does the Internal Design of the Performance-Based Accountability System Look Like? What Is the Basis for This Design?How Well Does the Performance-Based Accountability System Work?; What Can Be Done to Improve Our Understanding of the Performance-Based Accountability System and to Improve Its Performance?; CHAPTER FOUR: Conclusions; APPENDIX: Inventory of Key Elements Relevant to How a Performance-Based Accountability System Works; Glossary of Related Ways to Improve an Organization's Performance; Bibliography; Back Cover |
| Record Nr. | UNINA-9910219979103321 |
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Camm Frank A. <1949->
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| Santa Monica, CA, : RAND, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith
| Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith |
| Autore | Smith Ralph F. <1953-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley & Sons, c2007 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina |
658.4012
658.51 |
| Soggetto topico |
Workflow - Management
Benchmarking (Management) Performance - Management Strategic planning |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-470-89312-5
1-119-19692-2 1-280-72180-4 9786610721801 0-470-10214-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions. |
| Record Nr. | UNINA-9910143685703321 |
|
Smith Ralph F. <1953->
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| Hoboken, N.J., : J. Wiley & Sons, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith
| Business process management and balanced scorecard [[electronic resource] ] : using processes as strategic drivers / / Ralph F. Smith |
| Autore | Smith Ralph F. <1953-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley & Sons, c2007 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina |
658.4012
658.51 |
| Soggetto topico |
Workflow - Management
Benchmarking (Management) Performance - Management Strategic planning |
| ISBN |
0-470-89312-5
1-119-19692-2 1-280-72180-4 9786610721801 0-470-10214-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions. |
| Record Nr. | UNINA-9910830576803321 |
|
Smith Ralph F. <1953->
|
||
| Hoboken, N.J., : J. Wiley & Sons, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Business process management and balanced scorecard : using processes as strategic drivers / / Ralph F. Smith
| Business process management and balanced scorecard : using processes as strategic drivers / / Ralph F. Smith |
| Autore | Smith Ralph F. <1953-> |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley & Sons, c2007 |
| Descrizione fisica | 1 online resource (240 p.) |
| Disciplina |
658.4012
658.51 |
| Soggetto topico |
Workflow - Management
Benchmarking (Management) Performance - Management Strategic planning |
| ISBN |
9786610721801
9780470893128 0470893125 9781119196921 1119196922 9781280721809 1280721804 9780470102145 0470102144 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions. |
| Record Nr. | UNINA-9911019842003321 |
|
Smith Ralph F. <1953->
|
||
| Hoboken, N.J., : J. Wiley & Sons, c2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Case studies in performance management [[electronic resource] ] : a guide from the experts / / [edited by] Tony Adkins
| Case studies in performance management [[electronic resource] ] : a guide from the experts / / [edited by] Tony Adkins |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley, c2006 |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina |
658.4
658.4/013 |
| Altri autori (Persone) | AdkinsTony (Tony C.) |
| Collana | Wiley and SAS Business Series |
| Soggetto topico |
Activity-based costing
Managerial accounting Cost accounting Performance - Management Industrial management - Cost effectiveness |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-20287-6
1-280-44814-8 9786610448142 0-471-79282-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Performance management -- LubeOil : shaping business today and in the future -- Homehealth : delivering activity-based costing -- SuperDraft : activity-based costing/management and customer profitability -- Canaraus : performance management, the new ammunition for armed forces -- Standard Loan : interest in activity-based costing rates high -- Sierra Trucks : trucking along with activity-based cost/management -- Sierra Trucks : implementing real activity-based budgeting -- Wendals Foods : managing customer profitability with activity-based costing information -- Veri Glass : see clearly with activity-based costing? -- ABC Airways : implementation lands millions in process improvement savings -- Power & light gets a charge out of activity-based costing/management -- OBOK Food Company : right ingredients cook up savings -- Veterans Benefits : discovering the cost of doing business using activity-based costing. |
| Record Nr. | UNINA-9910143414903321 |
| Hoboken, N.J., : J. Wiley, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Case studies in performance management [[electronic resource] ] : a guide from the experts / / [edited by] Tony Adkins
| Case studies in performance management [[electronic resource] ] : a guide from the experts / / [edited by] Tony Adkins |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley, c2006 |
| Descrizione fisica | 1 online resource (272 p.) |
| Disciplina |
658.4
658.4/013 |
| Altri autori (Persone) | AdkinsTony (Tony C.) |
| Collana | Wiley and SAS Business Series |
| Soggetto topico |
Activity-based costing
Managerial accounting Cost accounting Performance - Management Industrial management - Cost effectiveness |
| ISBN |
1-119-20287-6
1-280-44814-8 9786610448142 0-471-79282-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Performance management -- LubeOil : shaping business today and in the future -- Homehealth : delivering activity-based costing -- SuperDraft : activity-based costing/management and customer profitability -- Canaraus : performance management, the new ammunition for armed forces -- Standard Loan : interest in activity-based costing rates high -- Sierra Trucks : trucking along with activity-based cost/management -- Sierra Trucks : implementing real activity-based budgeting -- Wendals Foods : managing customer profitability with activity-based costing information -- Veri Glass : see clearly with activity-based costing? -- ABC Airways : implementation lands millions in process improvement savings -- Power & light gets a charge out of activity-based costing/management -- OBOK Food Company : right ingredients cook up savings -- Veterans Benefits : discovering the cost of doing business using activity-based costing. |
| Record Nr. | UNINA-9910829997303321 |
| Hoboken, N.J., : J. Wiley, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||