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Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910464505303321 |
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910786432203321 |
|
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910811275703321 |
|
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter
| Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, 2000 |
| Descrizione fisica | 1 online resource (314 p.) |
| Disciplina | 302.35 |
| Altri autori (Persone) | CarterRobert T. <1948-> |
| Collana | Winter roundtable series |
| Soggetto topico |
Race awareness - United States
Cultural pluralism - United States Minorities - United States - Social conditions Diversity in the workplace - United States Organizational behavior - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-322-41788-1
1-4522-6397-3 0-7619-0548-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Preface; Acknowledgments; Part I - Perspectives; Chapter 1 - Perspectives on Addressing Cultural Issues in Organizations; Chapter 2 - National Culture and the New Corporate Language for Race Relations; Chapter 3 - ""Whiting Out"" Social Justice; Chapter 4 - Making Sense of Race Relations in Organizations: Theories for Practice; Chapter 5 - School Contexts and Learning: Organizational Influences on the Achievement of Students of Color; Part II - Organizational and Institutional Settings; Chapter 6 - Families in Their Cultural and Multisystemic Contexts
Chapter 7 - Teachers as (Multi)Cultural Agents in SchoolsChapter 8 - Cultural Dynamics and Issues in Higher Education; Chapter 9 - Mental Health: The Influence of Culture on the Development of Theory and Practice; Chapter 10 - The House of God: The Fallacy of Neutral Universalism in Medicine; Chapter 11 - And Justice is Blind (to Race and Ethnicity): That is Not Good!; Part III - Interventions and Applications for Training; Chapter 12 - Classic Defenses: A Critical Assessment of Ambivalence and Denial in Organizational Leaders' Responses to Diversity Chapter 13 - Enhancing Diversity Climate in Community OrganizationsChapter 14 - Social Diversity in Social Change Organizations: Standpoint Learnings for Organizational Consulting; Chapter 15 - Building Institutional Capacity to Address Cultural Differences; Chapter 16 - Cultural Issues in Organizations: Summary and Conclusions; References; Name Index; Subject Index; About the Editor; About the Contributing Authors |
| Record Nr. | UNINA-9910480286903321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter
| Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, 2000 |
| Descrizione fisica | 1 online resource (xii, 297 p.) : ill |
| Disciplina | 302.3508900973 |
| Altri autori (Persone) | CarterRobert T. <1948-> |
| Collana | Winter roundtable series |
| Soggetto topico |
Race awareness - United States
Cultural pluralism - United States Minorities - United States - Social conditions Diversity in the workplace - United States Organizational behavior - United States |
| ISBN |
1-5063-3875-5
1-322-41788-1 1-4522-6397-3 0-7619-0548-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Preface; Acknowledgments; Part I - Perspectives; Chapter 1 - Perspectives on Addressing Cultural Issues in Organizations; Chapter 2 - National Culture and the New Corporate Language for Race Relations; Chapter 3 - ""Whiting Out"" Social Justice; Chapter 4 - Making Sense of Race Relations in Organizations: Theories for Practice; Chapter 5 - School Contexts and Learning: Organizational Influences on the Achievement of Students of Color; Part II - Organizational and Institutional Settings; Chapter 6 - Families in Their Cultural and Multisystemic Contexts
Chapter 7 - Teachers as (Multi)Cultural Agents in SchoolsChapter 8 - Cultural Dynamics and Issues in Higher Education; Chapter 9 - Mental Health: The Influence of Culture on the Development of Theory and Practice; Chapter 10 - The House of God: The Fallacy of Neutral Universalism in Medicine; Chapter 11 - And Justice is Blind (to Race and Ethnicity): That is Not Good!; Part III - Interventions and Applications for Training; Chapter 12 - Classic Defenses: A Critical Assessment of Ambivalence and Denial in Organizational Leaders' Responses to Diversity Chapter 13 - Enhancing Diversity Climate in Community OrganizationsChapter 14 - Social Diversity in Social Change Organizations: Standpoint Learnings for Organizational Consulting; Chapter 15 - Building Institutional Capacity to Address Cultural Differences; Chapter 16 - Cultural Issues in Organizations: Summary and Conclusions; References; Name Index; Subject Index; About the Editor; About the Contributing Authors |
| Record Nr. | UNINA-9910785987403321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter
| Addressing cultural issues in organizations [[electronic resource] ] : beyond the corporate context / / editor, Robert T. Carter |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Thousand Oaks, Calif. ; ; London, : SAGE, 2000 |
| Descrizione fisica | 1 online resource (xii, 297 p.) : ill |
| Disciplina | 302.3508900973 |
| Altri autori (Persone) | CarterRobert T. <1948-> |
| Collana | Winter roundtable series |
| Soggetto topico |
Race awareness - United States
Cultural pluralism - United States Minorities - United States - Social conditions Diversity in the workplace - United States Organizational behavior - United States |
| ISBN |
1-5063-3875-5
1-322-41788-1 1-4522-6397-3 0-7619-0548-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title Page; Copyright; Contents; Preface; Acknowledgments; Part I - Perspectives; Chapter 1 - Perspectives on Addressing Cultural Issues in Organizations; Chapter 2 - National Culture and the New Corporate Language for Race Relations; Chapter 3 - ""Whiting Out"" Social Justice; Chapter 4 - Making Sense of Race Relations in Organizations: Theories for Practice; Chapter 5 - School Contexts and Learning: Organizational Influences on the Achievement of Students of Color; Part II - Organizational and Institutional Settings; Chapter 6 - Families in Their Cultural and Multisystemic Contexts
Chapter 7 - Teachers as (Multi)Cultural Agents in SchoolsChapter 8 - Cultural Dynamics and Issues in Higher Education; Chapter 9 - Mental Health: The Influence of Culture on the Development of Theory and Practice; Chapter 10 - The House of God: The Fallacy of Neutral Universalism in Medicine; Chapter 11 - And Justice is Blind (to Race and Ethnicity): That is Not Good!; Part III - Interventions and Applications for Training; Chapter 12 - Classic Defenses: A Critical Assessment of Ambivalence and Denial in Organizational Leaders' Responses to Diversity Chapter 13 - Enhancing Diversity Climate in Community OrganizationsChapter 14 - Social Diversity in Social Change Organizations: Standpoint Learnings for Organizational Consulting; Chapter 15 - Building Institutional Capacity to Address Cultural Differences; Chapter 16 - Cultural Issues in Organizations: Summary and Conclusions; References; Name Index; Subject Index; About the Editor; About the Contributing Authors |
| Record Nr. | UNINA-9910814449003321 |
| Thousand Oaks, Calif. ; ; London, : SAGE, 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
An annotated bibliography of literature integrating organizational and systems theory / / Elaine G. Davis [and three others]
| An annotated bibliography of literature integrating organizational and systems theory / / Elaine G. Davis [and three others] |
| Autore | Davis Elaine G. |
| Pubbl/distr/stampa | Alexandria, VA : , : U.S. Army Research Institute for the Behavioral and Social Science, , September 1985 |
| Descrizione fisica | 1 online resource (iii, 337 pages) |
| Collana | Research note |
| Soggetto topico |
System theory
Organizational effectiveness - United States Organizational behavior - United States |
| Soggetto genere / forma | Bibliographies. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910705814603321 |
|
Davis Elaine G.
|
||
| Alexandria, VA : , : U.S. Army Research Institute for the Behavioral and Social Science, , September 1985 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld
| Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld |
| Autore | Groeneveld Richard F. <1956-> |
| Pubbl/distr/stampa | New York, : LFB Scholarly Pub., 2005 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 363.2/3 |
| Collana | Criminal justice |
| Soggetto topico |
Police discretion - United States
Arrest (Police methods) - United States - Decision making Organizational behavior - United States Police administration - United States Police - Research Organization - Research |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-59332-181-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The arrest decision -- Police discretion and professional policing -- Measuring organizational influence -- How police agencies attempt to influence discretion -- Implications for law enforcement practitioners -- Appendix A : Research questionnaire. |
| Record Nr. | UNINA-9910452026603321 |
|
Groeneveld Richard F. <1956->
|
||
| New York, : LFB Scholarly Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld
| Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld |
| Autore | Groeneveld Richard F. <1956-> |
| Pubbl/distr/stampa | New York, : LFB Scholarly Pub., 2005 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 363.2/3 |
| Collana | Criminal justice |
| Soggetto topico |
Police discretion - United States
Arrest (Police methods) - United States - Decision making Organizational behavior - United States Police administration - United States Police - Research Organization - Research |
| ISBN | 1-59332-181-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The arrest decision -- Police discretion and professional policing -- Measuring organizational influence -- How police agencies attempt to influence discretion -- Implications for law enforcement practitioners -- Appendix A : Research questionnaire. |
| Record Nr. | UNINA-9910777529003321 |
|
Groeneveld Richard F. <1956->
|
||
| New York, : LFB Scholarly Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld
| Arrest discretion of police officers [[electronic resource] ] : the impact of varying organizational structures / / Richard F. Groeneveld |
| Autore | Groeneveld Richard F. <1956-> |
| Pubbl/distr/stampa | New York, : LFB Scholarly Pub., 2005 |
| Descrizione fisica | 1 online resource (169 p.) |
| Disciplina | 363.2/3 |
| Collana | Criminal justice |
| Soggetto topico |
Police discretion - United States
Arrest (Police methods) - United States - Decision making Organizational behavior - United States Police administration - United States Police - Research Organization - Research |
| ISBN | 1-59332-181-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The arrest decision -- Police discretion and professional policing -- Measuring organizational influence -- How police agencies attempt to influence discretion -- Implications for law enforcement practitioners -- Appendix A : Research questionnaire. |
| Record Nr. | UNINA-9910823354103321 |
|
Groeneveld Richard F. <1956->
|
||
| New York, : LFB Scholarly Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
