Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-203-10085-9
1-136-23259-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910463141303321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910786726403321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910810502503321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan
| The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan |
| Autore | Hogan Kevin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2008 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina |
153.6/9
153.69 658.45 |
| Soggetto topico |
Body language
Nonverbal communication in the workplace |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-281-20408-0
9786611204082 1-118-25784-7 0-470-23073-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
THE SECRET LANGUAGE OF BUSINESS; Contents; Acknowledgments; Introduction; About the Author; Chapter 1: The Secret Language of Business; Chapter 2: The Power of the Secret Language of Business; Chapter 3: Elements of Body Language; Chapter 4: Context and Environment; Chapter 5: Proxemics: The Secret Language of Business...Up Close; Chapter 6: What Does Your Body Language Say about You?; Chapter 7: Personal Interactions; Chapter 8: The Secret Language of Inf luence in Business; Chapter 9: Secret Language of the Sexes; Chapter 10: Back Home with the Kids
Chapter 11: Using The Secret Language of BusinessChapter 12: Body Language and Other Cultures; Chapter 13: Practical Applications; Bibliography; The Body Language Home Study Course; Need a Speaker for Your Company or Convetion's Next Meeting?; Index |
| Record Nr. | UNINA-9910145450203321 |
Hogan Kevin
|
||
| Hoboken, N.J., : John Wiley & Sons, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan
| The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan |
| Autore | Hogan Kevin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2008 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina |
153.6/9
153.69 658.45 |
| Soggetto topico |
Body language
Nonverbal communication in the workplace |
| ISBN |
1-281-20408-0
9786611204082 1-118-25784-7 0-470-23073-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
THE SECRET LANGUAGE OF BUSINESS; Contents; Acknowledgments; Introduction; About the Author; Chapter 1: The Secret Language of Business; Chapter 2: The Power of the Secret Language of Business; Chapter 3: Elements of Body Language; Chapter 4: Context and Environment; Chapter 5: Proxemics: The Secret Language of Business...Up Close; Chapter 6: What Does Your Body Language Say about You?; Chapter 7: Personal Interactions; Chapter 8: The Secret Language of Inf luence in Business; Chapter 9: Secret Language of the Sexes; Chapter 10: Back Home with the Kids
Chapter 11: Using The Secret Language of BusinessChapter 12: Body Language and Other Cultures; Chapter 13: Practical Applications; Bibliography; The Body Language Home Study Course; Need a Speaker for Your Company or Convetion's Next Meeting?; Index |
| Record Nr. | UNINA-9910830777603321 |
|
Hogan Kevin
|
||
| Hoboken, N.J., : John Wiley & Sons, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan
| The secret language of business [[electronic resource] ] : how to read anyone in 3 seconds or less / / Kevin Hogan |
| Autore | Hogan Kevin |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2008 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina |
153.6/9
153.69 658.45 |
| Soggetto topico |
Body language
Nonverbal communication in the workplace |
| ISBN |
1-281-20408-0
9786611204082 1-118-25784-7 0-470-23073-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
THE SECRET LANGUAGE OF BUSINESS; Contents; Acknowledgments; Introduction; About the Author; Chapter 1: The Secret Language of Business; Chapter 2: The Power of the Secret Language of Business; Chapter 3: Elements of Body Language; Chapter 4: Context and Environment; Chapter 5: Proxemics: The Secret Language of Business...Up Close; Chapter 6: What Does Your Body Language Say about You?; Chapter 7: Personal Interactions; Chapter 8: The Secret Language of Inf luence in Business; Chapter 9: Secret Language of the Sexes; Chapter 10: Back Home with the Kids
Chapter 11: Using The Secret Language of BusinessChapter 12: Body Language and Other Cultures; Chapter 13: Practical Applications; Bibliography; The Body Language Home Study Course; Need a Speaker for Your Company or Convetion's Next Meeting?; Index |
| Record Nr. | UNINA-9910840913703321 |
|
Hogan Kevin
|
||
| Hoboken, N.J., : John Wiley & Sons, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
