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Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910143831303321 |
Niven Paul R
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910830992603321 |
|
Niven Paul R
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Balanced scorecard step-by-step for government and nonprofit agencies / / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies / / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley & Sons, Inc., c2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
9786611381721
9781119197287 1119197287 9781281381729 1281381721 9780470327982 0470327987 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9911020170703321 |
|
Niven Paul R
|
||
| Hoboken, N.J., : J. Wiley & Sons, Inc., c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Die fünf entscheidenden fragen des managements / / Deutsch von Marlies Feber [and six others]
| Die fünf entscheidenden fragen des managements / / Deutsch von Marlies Feber [and six others] |
| Edizione | [1. Auflage.] |
| Pubbl/distr/stampa | Weinheim, [Germany] : , : Wiley-VCH Verlag GmBH & Co. KGaA, , 2009 |
| Descrizione fisica | 1 online resource (82 p.) |
| Disciplina | 658.048 |
| Soggetto topico |
Nonprofit organizations - Management - Evaluation
Management |
| ISBN | 3-527-64732-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ger |
| Nota di contenuto |
""Inhaltsverzeichnis""; ""Titelseite""; ""Impressum""; ""Vorwort""; ""Über Peter F. Drucker""; ""Warum Selbsteinschätzung?""; ""Frage 1: Was ist unsere Mission?""; ""Frage 1: Was ist unsere Mission?""; ""Es sollte auf ein T-Shirt passen""; ""Grundsätzliche Entscheidungen treffen""; ""Es immer wieder durchdenken""; ""Anmerkung""; ""Frage 2: Wer ist unser Kunde?""; ""Frage 2: Wer ist unser Kunde?""; ""Den Hauptkunden genau bestimmen""; ""Die Nebenkunden genau bestimmen""; ""Ihre Kunden kennen""; ""Anmerkung""; ""Frage 3: Worauf legt der Kunde Wert?""; ""Frage 3: Worauf legt der Kunde Wert?""
""Ihre Hypothesen verstehen""""Worauf legt der Hauptkunde Wert?""; ""Worauf legen die Nebenkunden Wert?""; ""Auf Ihre Kunden hören""; ""Anmerkung""; ""Frage 4: Was sind unsere Ergebnisse?""; ""Frage 4: Was sind unsere Ergebnisse?""; ""Auf kurzfristige Errungenschaften und langfristigen Wandel schauen""; ""Qualitative und quantitative Maßstäbe""; ""Beurteilen, was ausgebaut oder aufgegeben werden muss""; ""Die Geschäftsführung ist verantwortlich""; ""Anmerkung""; ""Frage 5: Was ist unser Plan?""; ""Frage 5: Was ist unser Plan?""; ""Ziele: wenig, allumfassend und vom Direktorium anerkannt"" ""Zielsetzungen sind messbar, konkret und liegen in der Verantwortung des Managements""""Fünf Elemente effektiver Pläne""; ""Dafür sorgen, dass alle den Plan verstehen und sich mit ihm identifizieren""; ""Nie wirklich zufrieden sein""; ""Anmerkung""; ""Transformative Führung""; ""Der Prozess der Selbsteinschätzung""; ""Anmerkung""; ""Zur Untersuchung empfohlene Fragen""; ""Frage 1: Was ist unsere Mission?""; ""Frage 2: Wer ist unser Kunde?""; ""Frage 3: Worauf legt der Kunde Wert?""; ""Frage 4: Was sind unsere Ergebnisse?""; ""Frage 5: Was ist unser Plan?""; ""Anmerkungen""; ""Glossar"" ""Zu den Mitwirkenden""""Über das Leader to Leader Institute""; ""Danksagungen""; ""Ergänzende Quellen""; ""Das Leader to Leader Institute""; ""Das Leader-to-Leader-Selbsteinschätzungs-Instrument""; ""Peter F. Drucker""; ""Jim Collins""; ""Philip Kotler""; ""James Kouzes""; ""Judith Rodin""; ""V. Kasturi Rangan""; ""Stichwortverzeichnis""; ""End User License Agreement"" |
| Record Nr. | UNINA-9910159397703321 |
| Weinheim, [Germany] : , : Wiley-VCH Verlag GmBH & Co. KGaA, , 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The nonprofit outcomes toolbox [[electronic resource] ] : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger
| The nonprofit outcomes toolbox [[electronic resource] ] : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger |
| Autore | Penna Robert Mark |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2011 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina |
658.048
658/.048 |
| Collana | Wiley nonprofit authority |
| Soggetto topico |
Nonprofit organizations - Management - Evaluation
Social service - Evaluation |
| ISBN |
1-118-04446-0
1-283-07255-6 9786613072559 1-118-38683-3 1-118-04444-4 |
| Classificazione | BUS074000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. The basics -- pt. 2. Working with outcomes -- pt. 3. Advanced tools -- pt. 4. Other tools and perspectives. |
| Record Nr. | UNINA-9910139455603321 |
|
Penna Robert Mark
|
||
| Hoboken, N.J., : John Wiley & Sons, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The nonprofit outcomes toolbox [[electronic resource] ] : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger
| The nonprofit outcomes toolbox [[electronic resource] ] : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger |
| Autore | Penna Robert Mark |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2011 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina |
658.048
658/.048 |
| Collana | Wiley nonprofit authority |
| Soggetto topico |
Nonprofit organizations - Management - Evaluation
Social service - Evaluation |
| ISBN |
1-118-04446-0
1-283-07255-6 9786613072559 1-118-38683-3 1-118-04444-4 |
| Classificazione | BUS074000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. The basics -- pt. 2. Working with outcomes -- pt. 3. Advanced tools -- pt. 4. Other tools and perspectives. |
| Record Nr. | UNINA-9910830005403321 |
|
Penna Robert Mark
|
||
| Hoboken, N.J., : John Wiley & Sons, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The nonprofit outcomes toolbox : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger
| The nonprofit outcomes toolbox : a complete guide to program effectiveness, performance measurement, and results / / Robert M. Penna ; foreword by Ken Berger |
| Autore | Penna Robert Mark |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2011 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 658/.048 |
| Collana | Wiley nonprofit authority |
| Soggetto topico |
Nonprofit organizations - Management - Evaluation
Social service - Evaluation |
| ISBN |
9786613072559
9781118044469 1118044460 9781283072557 1283072556 9781118386835 1118386833 9781118044445 1118044444 |
| Classificazione | BUS074000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | pt. 1. The basics -- pt. 2. Working with outcomes -- pt. 3. Advanced tools -- pt. 4. Other tools and perspectives. |
| Record Nr. | UNINA-9911019117303321 |
|
Penna Robert Mark
|
||
| Hoboken, N.J., : John Wiley & Sons, c2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
