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Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910464585603321 |
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910786678903321 |
|
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910821959103321 |
|
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Journal of informetrics
| Journal of informetrics |
| Pubbl/distr/stampa | [Amsterdam], : Elsevier Science |
| Descrizione fisica | 1 online resource |
| Soggetto topico |
Library statistics
Information science - Statistical methods Bibliometrics Statistics as Topic Bibliothèques - Statistiques Sciences de l'information - Méthodes statistiques Bibliométrie |
| Soggetto genere / forma |
Periodicals.
Periodical |
| Soggetto non controllato | Library & Information Science |
| ISSN | 1875-5879 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996197686503316 |
| [Amsterdam], : Elsevier Science | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Journal of informetrics
| Journal of informetrics |
| Pubbl/distr/stampa | [Amsterdam], : Elsevier Science |
| Descrizione fisica | 1 online resource |
| Soggetto topico |
Library statistics
Information science - Statistical methods Bibliometrics Statistics as Topic Bibliothèques - Statistiques Sciences de l'information - Méthodes statistiques Bibliométrie |
| Soggetto genere / forma |
Periodicals.
Periodical |
| Soggetto non controllato | Library & Information Science |
| ISSN | 1875-5879 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910144883503321 |
| [Amsterdam], : Elsevier Science | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney
| Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney |
| Autore | Heaney Michael |
| Pubbl/distr/stampa | München, : K G Saur, 2009 |
| Descrizione fisica | 1 online resource (302 p.) |
| Disciplina | 026 |
| Altri autori (Persone) | HeaneyMichael |
| Collana | IFLA publications |
| Soggetto topico |
Library statistics
Library science |
| Soggetto non controllato | Libraries |
| ISBN |
1-282-18814-3
9786612188145 3-598-44167-3 |
| Classificazione | AN 70400 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Table of Contents -- FOREWORD -- ADDRESS OF WELCOME -- HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA -- The Global Statistics Project -- GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY -- STANDARDISATION OF LIBRARY STATISTICS -- THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN -- EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA -- TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS -- BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD -- CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA -- LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED -- Libraries' Contribution to Cultural Development and Literacy Education -- INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES -- KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS -- Public Libraries -- CANADA'S PUBLIC LIBRARIES COUNT! -- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? -- GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? -- Backmatter |
| Record Nr. | UNINA-9910778500803321 |
|
Heaney Michael
|
||
| München, : K G Saur, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney
| Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney |
| Autore | Heaney Michael |
| Pubbl/distr/stampa | München, : K G Saur, 2009 |
| Descrizione fisica | 1 online resource (302 p.) |
| Disciplina | 026 |
| Altri autori (Persone) | HeaneyMichael |
| Collana | IFLA publications |
| Soggetto topico |
Library statistics
Library science |
| Soggetto non controllato | Libraries |
| ISBN |
1-282-18814-3
9786612188145 3-598-44167-3 |
| Classificazione | AN 70400 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Table of Contents -- FOREWORD -- ADDRESS OF WELCOME -- HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA -- The Global Statistics Project -- GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY -- STANDARDISATION OF LIBRARY STATISTICS -- THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN -- EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA -- TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS -- BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD -- CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA -- LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED -- Libraries' Contribution to Cultural Development and Literacy Education -- INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES -- KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS -- Public Libraries -- CANADA'S PUBLIC LIBRARIES COUNT! -- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? -- GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? -- Backmatter |
| Record Nr. | UNISA-996200207403316 |
|
Heaney Michael
|
||
| München, : K G Saur, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney
| Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney |
| Autore | Heaney Michael |
| Pubbl/distr/stampa | München, : K G Saur, 2009 |
| Descrizione fisica | 1 online resource (302 p.) |
| Disciplina | 026 |
| Altri autori (Persone) | HeaneyMichael |
| Collana | IFLA publications |
| Soggetto topico |
Library statistics
Library science |
| Soggetto non controllato | Libraries |
| ISBN |
1-282-18814-3
9786612188145 3-598-44167-3 |
| Classificazione | AN 70400 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Table of Contents -- FOREWORD -- ADDRESS OF WELCOME -- HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA -- The Global Statistics Project -- GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY -- STANDARDISATION OF LIBRARY STATISTICS -- THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN -- EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA -- TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS -- BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD -- CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA -- LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED -- Libraries' Contribution to Cultural Development and Literacy Education -- INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES -- KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS -- Public Libraries -- CANADA'S PUBLIC LIBRARIES COUNT! -- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? -- GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? -- Backmatter |
| Record Nr. | UNINA-9910818748103321 |
|
Heaney Michael
|
||
| München, : K G Saur, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney
| Library statistics for the twenty-first century world [[electronic resource] ] : proceedings of the conference held in Montréal on 18-19 August 2008 reporting on the global library statistics project / / edited by Michael Heaney |
| Pubbl/distr/stampa | München, : K G Saur, 2009 |
| Descrizione fisica | 1 online resource (302 p.) |
| Disciplina | 026 |
| Altri autori (Persone) | HeaneyMichael |
| Collana | IFLA publications |
| Soggetto topico |
Library statistics
Library science |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-18814-3
9786612188145 3-598-44167-3 |
| Classificazione | AN 70400 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Table of Contents -- FOREWORD -- ADDRESS OF WELCOME -- HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA -- The Global Statistics Project -- GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY -- STANDARDISATION OF LIBRARY STATISTICS -- THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN -- EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA -- TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS -- BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD -- CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA -- LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED -- Libraries' Contribution to Cultural Development and Literacy Education -- INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES -- KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS -- Public Libraries -- CANADA'S PUBLIC LIBRARIES COUNT! -- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? -- GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? -- Backmatter |
| Record Nr. | UNINA-9910454781003321 |
| München, : K G Saur, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Performance measurement and metrics
| Performance measurement and metrics |
| Pubbl/distr/stampa | [Bradford, West Yorkshire], : MCB University Press |
| Disciplina | 025 |
| Soggetto topico |
Libraries - Evaluation
Information services - Evaluation Library statistics |
| Soggetto genere / forma | Periodicals. |
| ISSN | 1758-6925 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Performance measurement & metrics |
| Record Nr. | UNISA-996398341803316 |
| [Bradford, West Yorkshire], : MCB University Press | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
