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Data-driven decisions : a practical toolkit for librarians and information professionals / / Amy Stubbing [[electronic resource]]
| Data-driven decisions : a practical toolkit for librarians and information professionals / / Amy Stubbing [[electronic resource]] |
| Autore | Stubbing Amy |
| Pubbl/distr/stampa | London : , : Facet, , 2022 |
| Descrizione fisica | 1 online resource (xvi, 180 pages) : digital, PDF file(s) |
| Disciplina | 025.1 |
| Soggetto topico |
Library administration - Decision making
Information resources management - Decision making Quantitative research Data mining library text and data mining decision-making data processing digital technology |
| ISBN |
1-78330-522-3
1-78330-480-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover -- Praise for Data-Driven Decisions -- Title Page -- Copyright -- Dedication -- Contents -- Figures and Tables -- Contributors -- Acknowledgements -- Part 1: Background -- 1 Introduction -- About the author -- The wider context -- The what, the why and the where of the data-driven decision process -- The toolkit? -- Going further -- What will you get from this book? -- 2 Using the Toolkit -- Getting started -- Book layout -- The model -- A circular approach -- Part 2: The Toolkit -- 3 Step 1: Identify -- Introduction -- Data needs -- Data queries -- Data sources -- Time to practise -- Summary -- 4 Step 2: Collect -- Introduction -- Choosing your data -- Data collection methods -- Summary -- 5 Step 3: Map -- Introduction -- What is mapping? -- Making data comparable (normalising) -- Visualisation -- Creating a map of your data -- Summary -- 6 Step 4: Analyse -- Introduction -- What is analysis? -- Understand context -- Conclusions -- Summary -- 7 Step 5: Act -- Introduction -- What is the action step? -- Sharing data -- Planning actions -- Summary -- 8 Step 6: Review -- Introduction -- Why do we review? -- What do we review? -- How to review and questions to explore -- Make the changes -- What next? -- Part 3: Going Further -- 9 Moving from a Transactional to a Transformational Service Using Data -- Introduction -- Why lead with data? -- Transactional vs transformational work -- Data-led culture -- Data with compassion -- Case study -- 10 Collection Mapping for Collection Management -- Introduction -- Understanding your collection as a concept -- Collection mapping -- Conclusion -- 11 User Experience and Qualitative Data -- Introduction -- What is UX? -- Undertaking UX research in a library -- The UX techniques -- Ethics of research -- Recruiting participants -- Analysis -- Now write it up! -- What next? -- Words of caution.
This is the beginning -- 12 Alternative Data Sources: Using Digital and Social Media to Inform Management Decisions in Your Library -- Introduction -- Libraries and social media -- Social media terminology and background -- What sort of data are we talking about? -- Data from social media marketing activity -- User engagement data and dialogue (outcomes measurement and evaluation) -- Service improvements and customer services -- Altmetrics -- Web-based analytics -- Summary -- 13 Starting from Scratch: Building a Data Culture at the University of Westminster -- Background -- Overnight opening case study -- Lessons learned and reflection -- 14 Back to the Drawing Board: How Data Visualisation Techniques Informed Service Delivery during the COVID-19 Pandemic -- Setting the scene -- Background -- Piktochart -- Power BI -- Case study: the pandemic -- Final thoughts -- Appendix -- Bibliography -- Index. |
| Record Nr. | UNINA-9910795883603321 |
Stubbing Amy
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| London : , : Facet, , 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Data-driven decisions [[electronic resource] ] : a practical toolkit for librarians and information professionals / / Amy Stubbing
| Data-driven decisions [[electronic resource] ] : a practical toolkit for librarians and information professionals / / Amy Stubbing |
| Autore | Stubbing Amy |
| Pubbl/distr/stampa | London, : Facet, 2022 |
| Descrizione fisica | xvi, 180p. ; : ill |
| Disciplina | 025.1 |
| Soggetto topico |
Library administration - Decision making
Information resources management - Decision making Quantitative research Data mining |
| ISBN | 9781783305223 : (ebk : EbookCentral) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910815078603321 |
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Stubbing Amy
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| London, : Facet, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910464585603321 |
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Hernon Peter
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| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910786678903321 |
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Hernon Peter
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| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910821959103321 |
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Hernon Peter
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| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle
| The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle |
| Autore | Ashmore Beth <1976-> |
| Pubbl/distr/stampa | Medford, New Jersey : , : Information Today, Inc., , 2012 |
| Descrizione fisica | 1 online resource (273 p.) |
| Disciplina | 021 |
| Soggetto topico |
Acquisitions (Libraries)
Acquisition of electronic information resources Libraries and electronic publishing Library administration - Decision making Communication in library science Negotiation in business |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-12990-5
9786613533692 1-57387-053-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Cover""; ""Title Page""; ""Contents""; ""Foreword""; ""Introduction""; ""Chapter 1: Translating Negotiation Expertise for the Library World""; ""Chapter 2: Negotiation Advice From Library Leaders and Vendors""; ""Chapter 3: The Power and Pitfalls of Consortial Negotiation""; ""Chapter 4: Negotiating in Times of Economic Stress""; ""Chapter 5: Negotiating With Funding Sources and User Communities""; ""Chapter 6: Playing Hardball: When to Get Tough and When to Walk Away""; ""Chapter 7: Negotiating in the Era of Publisher Consolidation and the Big Deal""
""Chapter 8: EResource Management, Workflows, and Standardization""""Chapter 9: Negotiating in the Age of Open Access, Open Source, and Free Internet Resources""; ""Appendix A: How to Research a Forthcoming Negotiation""; ""Appendix B: Useful Resources""; ""Appendix C: Sample Licensing and Negotiation Checklists""; ""Appendix D: Digital Tools, Netiquette, and Negotiation""; ""Appendix E: Theory in Practice: Understanding Communication""; ""Bibliography""; ""About the Authors""; ""Index"" |
| Record Nr. | UNINA-9910461311803321 |
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Ashmore Beth <1976->
|
||
| Medford, New Jersey : , : Information Today, Inc., , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle
| The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle |
| Autore | Ashmore Beth <1976-> |
| Pubbl/distr/stampa | Medford, New Jersey : , : Information Today, Inc., , [2012] |
| Descrizione fisica | 1 online resource (xi, 260 pages) |
| Disciplina | 021 |
| Collana | Gale eBooks |
| Soggetto topico |
Acquisitions (Libraries)
Acquisition of electronic information resources Libraries and electronic publishing Library administration - Decision making Communication in library science Negotiation in business |
| ISBN |
1-280-12990-5
9786613533692 1-57387-053-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Cover""; ""Title Page""; ""Contents""; ""Foreword""; ""Introduction""; ""Chapter 1: Translating Negotiation Expertise for the Library World""; ""Chapter 2: Negotiation Advice From Library Leaders and Vendors""; ""Chapter 3: The Power and Pitfalls of Consortial Negotiation""; ""Chapter 4: Negotiating in Times of Economic Stress""; ""Chapter 5: Negotiating With Funding Sources and User Communities""; ""Chapter 6: Playing Hardball: When to Get Tough and When to Walk Away""; ""Chapter 7: Negotiating in the Era of Publisher Consolidation and the Big Deal""
""Chapter 8: EResource Management, Workflows, and Standardization""""Chapter 9: Negotiating in the Age of Open Access, Open Source, and Free Internet Resources""; ""Appendix A: How to Research a Forthcoming Negotiation""; ""Appendix B: Useful Resources""; ""Appendix C: Sample Licensing and Negotiation Checklists""; ""Appendix D: Digital Tools, Netiquette, and Negotiation""; ""Appendix E: Theory in Practice: Understanding Communication""; ""Bibliography""; ""About the Authors""; ""Index"" |
| Record Nr. | UNINA-9910790195703321 |
|
Ashmore Beth <1976->
|
||
| Medford, New Jersey : , : Information Today, Inc., , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle
| The librarian's guide to negotiation : winning strategies for the digital age / / Beth Ashmore, Jill E. Grogg, and Jeff Weddle |
| Autore | Ashmore Beth <1976-> |
| Pubbl/distr/stampa | Medford, New Jersey : , : Information Today, Inc., , [2012] |
| Descrizione fisica | 1 online resource (xi, 260 pages) |
| Disciplina | 021 |
| Collana | Gale eBooks |
| Soggetto topico |
Acquisitions (Libraries)
Acquisition of electronic information resources Libraries and electronic publishing Library administration - Decision making Communication in library science Negotiation in business |
| ISBN |
1-280-12990-5
9786613533692 1-57387-053-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Cover""; ""Title Page""; ""Contents""; ""Foreword""; ""Introduction""; ""Chapter 1: Translating Negotiation Expertise for the Library World""; ""Chapter 2: Negotiation Advice From Library Leaders and Vendors""; ""Chapter 3: The Power and Pitfalls of Consortial Negotiation""; ""Chapter 4: Negotiating in Times of Economic Stress""; ""Chapter 5: Negotiating With Funding Sources and User Communities""; ""Chapter 6: Playing Hardball: When to Get Tough and When to Walk Away""; ""Chapter 7: Negotiating in the Era of Publisher Consolidation and the Big Deal""
""Chapter 8: EResource Management, Workflows, and Standardization""""Chapter 9: Negotiating in the Age of Open Access, Open Source, and Free Internet Resources""; ""Appendix A: How to Research a Forthcoming Negotiation""; ""Appendix B: Useful Resources""; ""Appendix C: Sample Licensing and Negotiation Checklists""; ""Appendix D: Digital Tools, Netiquette, and Negotiation""; ""Appendix E: Theory in Practice: Understanding Communication""; ""Bibliography""; ""About the Authors""; ""Index"" |
| Record Nr. | UNINA-9910812587703321 |
|
Ashmore Beth <1976->
|
||
| Medford, New Jersey : , : Information Today, Inc., , [2012] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
