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Academic E-Books : Stepping up to the Challenge / / edited by Suzanne M. Ward, Robert S. Freeman, and Judith M. Nixon
| Academic E-Books : Stepping up to the Challenge / / edited by Suzanne M. Ward, Robert S. Freeman, and Judith M. Nixon |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | West Lafayette, Indiana : , : Purdue University Press, , [2015] |
| Descrizione fisica | 1 online resource (373 p.) |
| Disciplina | 025.17/4 |
| Collana | Charleston insights in library, archival, and information sciences |
| Soggetto topico |
Academic libraries - United States
Libraries and electronic publishing Scholarly electronic publishing Academic libraries - Collection development Libraries - Special collections - Electronic books |
| ISBN |
1-55753-894-8
1-61249-429-3 1-61249-428-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Publishers' and vendors' products and services -- An industry perspective: publishing in the digital age / Nadine Vassallo -- The journey beyond print: perspectives of a commercial publisher in the academic market / Rhonda Herman -- The university press perspective on e-books in libraries: production, marketing, and legal challenges / Tony Sanfilippo -- Delivering American Society for Microbiology e-books to libraries / Christine B Charlip -- Platform diving: a day in the life of an academic e-book aggregator / Bob Nardini -- Librarians' challenges -- University of California, Merced: primarily an electronic library / Jim Dooley -- Patron-driven acquisitions: assessing and sustaining a long-term PDA e-book program / Karen S. Fischer -- Use and cost analysis of e-books: patron-driven acquisitions plan vs librarian-selected titles / Suzanne M. Ward & Rebecca A. Richardson -- E-books across the consortium: reflections and lessons from a three-year DDA experiment at the Orbis Cascade Alliance / Kathleen Carlisle Fountain -- The simplest explanation: Occam's reader and the future of interlibrary loan and e-books / Ryan Litsey, Kenny Ketner, Joni Blake, & Anne McKee -- Developing a global e-book collection: an exploratory study / Dracine Hodges -- Users' experiences -- A social scientist uses e-books for research and in the classroom / Ann-Marie Clark -- The user experience of e-books in academic libraries: perception, discovery and use / Tao Zhang & Xi Niu -- E-book reading practices in different subject areas: an exploratory log analysis / Robert S. Freeman & E. Stewart Saunders -- Library e-book platforms are broken: let's fix them / Joelle Thomas & Galadriel Chilton -- Case studies -- A balancing act: promoting Canadian scholarly e-books while controlling user access / Ravit H. David -- Of Euripides and e-books: the digital future and our hybrid present / Lidia Uziel, Laureen Esser, & Matthew Connor Sullivan -- Transitioning to e-books at a medium-sized academic library: challenges and opportunities: a feasibility study on psychology collection / Aiping Chen-Gaffey -- E-books and a distance education program: a library's failure rate in supplying course readings for one program / Judith M. Nixon -- Mobile access to academic e-book content: a Ryerson investigation / Naomi Eichenlaub & Josephine Choi -- E-reader checkout program / Vincci Kwong & Susan Thomas -- Out with the print and in with the e-book: a case study in mass replacement of a print collection / Stephen Maher & Neil Romanosky -- Epilogue / Michael Levine-Clark -- Contributors. |
| Record Nr. | UNINA-9910169192903321 |
| West Lafayette, Indiana : , : Purdue University Press, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Accessing the economic bulletin board : electronic publications in the Federal Depository Library Program pilot project report
| Accessing the economic bulletin board : electronic publications in the Federal Depository Library Program pilot project report |
| Pubbl/distr/stampa | [Washington, D.C.] : , : U.S. Government Printing Office, Superintendent of Documents, , [1994] |
| Descrizione fisica | 1 online resource (1 volume (various pagings)) : illustrations |
| Soggetto topico |
Information storage and retrieval systems - Economics
Economics - Databases Libraries and electronic publishing - United States Library surveys - United States Economics Libraries and electronic publishing Library surveys |
| Soggetto genere / forma | Databases. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Accessing the Economic Bulletin Board |
| Record Nr. | UNINA-9910714378803321 |
| [Washington, D.C.] : , : U.S. Government Printing Office, Superintendent of Documents, , [1994] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Acquisitions : core concepts and practices / / Jesse Holden
| Acquisitions : core concepts and practices / / Jesse Holden |
| Autore | Holden Jesse |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : Neal-Schuman, , 2017 |
| Descrizione fisica | 1 online resource (153 pages) |
| Disciplina | 025.2 |
| Soggetto topico |
Acquisitions (Libraries)
Acquisition of electronic information resources Libraries and electronic publishing Acquisitions (Libraries) - Technological innovations Acquisitions (Libraries) - Philosophy Acquisitions librarians - Professional ethics |
| ISBN | 0-8389-1491-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910795493103321 |
Holden Jesse
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| Chicago, [Illinois] : , : Neal-Schuman, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Acquisitions : core concepts and practices / / Jesse Holden
| Acquisitions : core concepts and practices / / Jesse Holden |
| Autore | Holden Jesse |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : Neal-Schuman, , 2017 |
| Descrizione fisica | 1 online resource (153 pages) |
| Disciplina | 025.2 |
| Soggetto topico |
Acquisitions (Libraries)
Acquisition of electronic information resources Libraries and electronic publishing Acquisitions (Libraries) - Technological innovations Acquisitions (Libraries) - Philosophy Acquisitions librarians - Professional ethics |
| ISBN | 0-8389-1491-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910826505303321 |
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Holden Jesse
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| Chicago, [Illinois] : , : Neal-Schuman, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Anything Goes : Charleston Conference Proceedings 2010 / / edited by Beth R. Bernhardt and Leah H. Hinds
| Anything Goes : Charleston Conference Proceedings 2010 / / edited by Beth R. Bernhardt and Leah H. Hinds |
| Pubbl/distr/stampa | Purdue University Press, 2011 |
| Descrizione fisica | 1 online resource (426 pages) : illustrations ; |
| Altri autori (Persone) |
HindsLeah H
BernhardtBeth R |
| Collana | Charleston Conference Proceedings Series. |
| Soggetto topico |
Library science
Library cooperation Libraries and electronic publishing Collection management (Libraries) Acquisitions (Libraries) Cooperation entre bibliotheques Bibliotheques et edition electronique Sources d'information electroniques - Gestion Acquisitions (Bibliotheques) Gestion des collections (Bibliotheques) Bibliotheconomie Electronic information resources - Management Library science - United States |
| Soggetto genere / forma | Conference papers and proceedings. |
| Soggetto non controllato | Library & information services |
| ISBN | 1-61249-872-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Let them eat ... everything: embracing a patron-driven future / Rick Anderson. -- A consortium for sharing primary materials / Joseph J. Esposito. -- Who do we trust? The meaning of brand in scholarly publishing and academic librarianship / Anthony Watkinson, Kent Anderson, Dean Smith, Hazel Woodword, Allen Renear. -- Charleston Conference observatory: are social media impacting in research? / David Nicholas, Ian Rowlands, Deanna Wamae. -- The tower and the free web--the role of reference / John Dove, Phoebe Ayers, Casper Grathwohl, Jason B. Phillips, Michael Sweet. -- Full-spectrum stewardship of the record of scholarly and scientific research / Brian E.C. Schottlaender. -- Executives' roundtable / T. Scott Plutchak, Youngsuk (YS) Chi, Kent Anderson. -- When rubber meets the road: rethinking your library collections / Roger Schonfeld, Sue Woodson. -- What can our readers teach us? / John Sack. -- "I hear the train a comin' -- LIVE / Greg Tananbaum, Joseph J. Esposito. -- Creating a trillion-field catalog: metadata in Google Books / Jon Orwant. -- Efficient and effective funding of open access 'books' / Frances Pinter. -- The long arm of the law / Ann Okerson, William Hannay, Lauren K. Schoenthaler. -- E-everything, putting it all together / Peter McCracken. -- Innovative practices in electronic resources and acquisition management / Ryan Weir, Geoffrey P. Timms, Kelly A. Smith, Regina Koury, Denise Pan. -- What do those collection numbers in resources for college libraries really mean? / Susan K. Beidler. -- What's in your aggregator?: context, currency, and stability of full-text databases / Mary Beth Chambers, Mariyam Thohira, Nancy Sprague. -- Taking a step back, to move forward / Stephen Dew, Michael Crumpton. -- Collection intelligence: using data driven decision making in collection management / Annette Day, Hilary Davis. -- Disaster mental health: building a research level collection / Ardis Hanson, Claudia J. Dold. -- From monks to mutopia: changing landscape in sheet music publishing / Ana Dubnjakovic. -- Deselecting the monographs collection: one library's adventure in weeding / Margaret Foote, Betina Gardner. -- OARS: toward automating the ongoing subscription review / Geoffrey P. Timms, Jonathan H. Harwell. -- Wherefore are thou, RoMEO? -- a review of open access-public access definitions and policies / Betty Landesman. -- Consensus-based assessment for re-envisioning a reference collection / Michael A. Matos, Patricia J. West. -- Moving from print to electronic journals: a study of college and university libraries in Indiana / Jo McClamroch. -- Weeding with robots: managing collections in an automated retrieval system / Patricia Bravender, Robert Kelly, Linda Masselink, Hazel McClure. -- Looking forward by looking back: books at the end of the book / Darby Orcutt, Genya O'Gara. -- The GIST gifts & de-selection manager: redesigning gift and weeding workflow in the library / Kate Pitcher. -- Chinese scientific journals: an assessment of the need at Cornell / Jinxia Huang, Marty Schlabach. -- Patron driven acquisitions: the future of collection development? / Rebecca Schroeder, Tom Wright, Robert Murdoch. -- How to evaluate cultural authenticity and stereotypical generalizations that exist in Asian-American children's books / Tadayuki Suzuki. -- Changes in print paper during the 19th century / AJ Valente. -- The other side of the coin: de-selecting material from a research library's storage facility / Suzanne M. Ward. -- Issues in determining cost for cost per use calculations / Virginia Kay "Ginger" Williams. -- Core resources on time series analysis for academic libraries: a selected, annotated bibliography / Sarah H. Jeong. -- Using DASH! for digital repositories: a case study of the East Texas Baptist University Library / Cynthia L. Peterson. -- Library connections: a non-linear approach to planning, marketing and creating the positive user experience / Leah M. Dunn. -- E-paper, LED, OLED, and the strategic positioning of hardware vendors and publishers: what it means to libraries / Stephen Patton. -- From my library to our library: changing a culture in tough times / Robert Alan, Lisa German. -- The "Get It" department: Oregon State University's strategic realignment of collection services / Faye A. Chadwell, Jane Nichols. -- Jumping into the new waters of librarian promotion and appointment: how we dove in and survived / Bridget Euliano, Carmel Yurochko. -- Coping with the short goodbye: handling unanticipated change / Elisabeth Knight, Nancy Richey, Roxanne Spencer. -- Academic libraries without print / Allen McKiel, Jim Dooley, Robert Murdock, Carol Zsulya. -- Getting to go: strategic use of external expertise in leveraging change / Alison Nussbaumer, Wendy Merkley, Brenda Mathenia. -- Open researcher and contributor identification (ORCID) / Michael J. Foley, David L. Kochalko. -- (Almost) no code Web 2.0: bringing library collections to your users where they live / Carolyn Klatt, Kevin Hatfield, Kim Meeks. -- Pay-per-view isn't all wet: providing articles can save the budget / Barbara MacAlpine. -- From normalizing serials to normalizing ships: improving access to all types of digitized resources / Peter McCracken. -- How do you spell PDA!? Patron driven acquisitions local to consortium print to e pilots to programs: there's a model for everyone! / Lynn Wiley, Tina E. Chrzastowski. -- NISO's IOTA working group: creating an index for measuring the quality of open URL links / Rafal Kasprowski, Susan Marcin. -- License management: making it fun and flexible with CORAL / Andrea Langhurst, Xan Arch. -- Analysis of claiming print journals at the University of Manitoba libraries / Lisa O'Hara, Pat Milne. -- Making do: ERM alternatives / Fran Rosen, Jennifer Dean. |
| Record Nr. | UNINA-9910634056303321 |
| Purdue University Press, 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan
| Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan |
| Pubbl/distr/stampa | Chicago, Ill., : Neal-Schuman, c2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 025.2/84 |
| Altri autori (Persone) | KaplanRichard <1954-> |
| Collana | A How-To-Do-It Manual for Librarians |
| Soggetto topico |
Libraries - Special collections - Electronic books
Electronic books Libraries and electronic publishing |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-55570-863-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Preface; Acknowledgments; Part 1: E-Books in Context; Chapter 1: The Electronic Book-Beginnings to the Present; Chapter 2: E-Book Publishing-A View from the Industry; Chapter 3: E-Book Publishing-The View from the Library; Part 2: E-Books in Detail; Chapter 4: E-Books in Public Libraries; Chapter 5: Selecting E-Books; Chapter 6: Licensing of E-Books; Chapter 7: Budgeting for E-Books; Chapter 8: Cataloging, Locating, and Accessing E-Books; Chapter 9: Assessment and Evaluation of E-Book Collections; Part 3: E-Books in Practice
Example 1: E-Books in a High School Library-Cushing AcademyExample 2: Marketing E-Books in a Public Library-Half Hollow Hills Community Library; Example 3: Circulating E-Book Readers-Texas A&M University at Qatar; Example 4: Changing Library Staffing Models to Manage E-Collections-George Washington University; Example 5: E-Book Access Management Using an ERM System-Oregon Health & Science University; Example 6: Accessing and Circulating E-Books with E-Readers-Lesley University; About the Editorand Contributors; Index |
| Record Nr. | UNINA-9910462781603321 |
| Chicago, Ill., : Neal-Schuman, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan
| Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan |
| Pubbl/distr/stampa | Chicago, Ill., : Neal-Schuman, c2012 |
| Descrizione fisica | xv, 197p. ; : ill |
| Disciplina | 025.2/84 |
| Altri autori (Persone) | KaplanRichard <1954-> |
| Soggetto topico |
Libraries - Special collections - Electronic books
Electronic books Libraries and electronic publishing |
| ISBN | 9781555708634 : (ebk : EbookCentral) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910786400803321 |
| Chicago, Ill., : Neal-Schuman, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan
| Building and managing e-book collections [[electronic resource]] : a how-to-do-it manual for librarians / / edited by Richard Kaplan |
| Pubbl/distr/stampa | Chicago, Ill., : Neal-Schuman, c2012 |
| Descrizione fisica | xv, 197p. ; : ill |
| Disciplina | 025.2/84 |
| Altri autori (Persone) | KaplanRichard <1954-> |
| Soggetto topico |
Libraries - Special collections - Electronic books
Electronic books Libraries and electronic publishing |
| ISBN | 9781555708634 : (ebk : EbookCentral) |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910814657903321 |
| Chicago, Ill., : Neal-Schuman, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Buying and selling information : a guide for information professionals and salespeople to build mutual success / / Michael L. Gruenberg
| Buying and selling information : a guide for information professionals and salespeople to build mutual success / / Michael L. Gruenberg |
| Autore | Gruenberg Michael L. <1946-> |
| Pubbl/distr/stampa | Medford, New Jersey : , : Information Today, Inc., , 2014 |
| Descrizione fisica | 1 online resource (222 p.) |
| Disciplina | 025.04068/8 |
| Soggetto topico |
Information services industry - Customer services
Online information services industry - Customer services Libraries and publishing Libraries and electronic publishing Acquisitions (Libraries) Information services - Purchasing Selling Negotiation in business |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-57387-723-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Title page""; ""Contents""; ""Foreword""; ""Acknowledgments""; ""Preface""; ""Introduction""; ""Part One: The Info Pro�Salesperson Relationship""; ""Chapter 1: People Do Business With People, Not With Companies""; ""Reading the Room""; ""Getting to Know Each Other""; ""Communicating Effectively and Creating Bonds""; ""Chapter 2: It Takes Two""; ""Guidelines for the Salesperson and the Vendor""; ""Guidelines for the Information Professional""; ""Persistence""; ""Chapter 3: Making the Most of Trade Shows""; ""The Importance of Trade Shows""; ""Selling to or Becoming a Serious Buyer""
""Preparing for a Trade Show""""Chapter 4: The Importance of Your Words""; ""What Not to Put in Writing""; ""Communicating Honestly""; ""The Words You Choose Make a Difference""; ""Part Two: The Sales Meeting""; ""Chapter 5: Preparing for a Sales Meeting""; ""A Well-Planned Sales Meeting""; ""Preparing for a Sales Meeting""; ""Different Meetings for Different Purposes""; ""Leverage and Momentum""; ""Negotiating Price""; ""Using an Agenda""; ""W.I.I.F.M. (What�s In It For Me)""; ""Visualizing the Sales Meeting""; ""Chapter 6: Sales = Showtime""; ""Being Positive Usually Brings Success"" ""Making a Good First Impression""""Chapter 7: Time Management: Mr. and Ms. Clock""; ""Managing Time as a Salesperson""; ""Managing Time as an Information Professional""; ""Mr. and Ms. Clock""; ""Chapter 8: What a Typical Sales Meeting Looks Like""; ""Before the Sales Meeting Begins""; ""Structure of a Sales Meeting""; ""Chapter 9: The Importance of Value""; ""It�s About Value, Not Price""; ""Features and Benefits""; ""The 80/20 Rule""; ""Chapter 10: Breaking Down the Barriers""; ""Perceived and Real Barriers""; ""Technical Barriers""; ""Part Three: Closing the Sale"" ""Chapter 11: Managing the Decision-Making Process""""Clarifying Expectations""; ""Understanding Sales Requirements and Payment Plans""; ""Once the Decision Is Made""; ""Chapter 12: Negotiating Skills""; ""Elements of Negotiation for the Information Professional""; ""Handling Objections in Negotiations""; ""When Negotiations Don�t Work""; ""Chapter 13: Terms and Conditions""; ""Understanding How Costs Are Set""; ""Product Use Terms and Conditions""; ""Payment Terms""; ""Chapter 14: Sales Satisfaction""; ""Sales Satisfaction""; ""Mileposts in Communication""; ""The Post-Sales Relationship"" ""Conclusion: Coping With Change""""Epilogue""; ""About the Author""; ""Index"" |
| Record Nr. | UNINA-9910464926603321 |
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Gruenberg Michael L. <1946->
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| Medford, New Jersey : , : Information Today, Inc., , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Buying and selling information : a guide for information professionals and salespeople to build mutual success / / Michael L. Gruenberg
| Buying and selling information : a guide for information professionals and salespeople to build mutual success / / Michael L. Gruenberg |
| Autore | Gruenberg Michael L. <1946-> |
| Pubbl/distr/stampa | Medford, New Jersey : , : Information Today, Inc., , [2014] |
| Descrizione fisica | 1 online resource (xxv, 195 pages) : illustrations (chiefly color) |
| Disciplina | 025.04068/8 |
| Collana | Gale eBooks |
| Soggetto topico |
Information services industry - Customer services
Online information services industry - Customer services Libraries and publishing Libraries and electronic publishing Acquisitions (Libraries) Information services - Purchasing Selling Negotiation in business |
| ISBN | 1-57387-723-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Title page""; ""Contents""; ""Foreword""; ""Acknowledgments""; ""Preface""; ""Introduction""; ""Part One: The Info Pro�Salesperson Relationship""; ""Chapter 1: People Do Business With People, Not With Companies""; ""Reading the Room""; ""Getting to Know Each Other""; ""Communicating Effectively and Creating Bonds""; ""Chapter 2: It Takes Two""; ""Guidelines for the Salesperson and the Vendor""; ""Guidelines for the Information Professional""; ""Persistence""; ""Chapter 3: Making the Most of Trade Shows""; ""The Importance of Trade Shows""; ""Selling to or Becoming a Serious Buyer""
""Preparing for a Trade Show""""Chapter 4: The Importance of Your Words""; ""What Not to Put in Writing""; ""Communicating Honestly""; ""The Words You Choose Make a Difference""; ""Part Two: The Sales Meeting""; ""Chapter 5: Preparing for a Sales Meeting""; ""A Well-Planned Sales Meeting""; ""Preparing for a Sales Meeting""; ""Different Meetings for Different Purposes""; ""Leverage and Momentum""; ""Negotiating Price""; ""Using an Agenda""; ""W.I.I.F.M. (What�s In It For Me)""; ""Visualizing the Sales Meeting""; ""Chapter 6: Sales = Showtime""; ""Being Positive Usually Brings Success"" ""Making a Good First Impression""""Chapter 7: Time Management: Mr. and Ms. Clock""; ""Managing Time as a Salesperson""; ""Managing Time as an Information Professional""; ""Mr. and Ms. Clock""; ""Chapter 8: What a Typical Sales Meeting Looks Like""; ""Before the Sales Meeting Begins""; ""Structure of a Sales Meeting""; ""Chapter 9: The Importance of Value""; ""It�s About Value, Not Price""; ""Features and Benefits""; ""The 80/20 Rule""; ""Chapter 10: Breaking Down the Barriers""; ""Perceived and Real Barriers""; ""Technical Barriers""; ""Part Three: Closing the Sale"" ""Chapter 11: Managing the Decision-Making Process""""Clarifying Expectations""; ""Understanding Sales Requirements and Payment Plans""; ""Once the Decision Is Made""; ""Chapter 12: Negotiating Skills""; ""Elements of Negotiation for the Information Professional""; ""Handling Objections in Negotiations""; ""When Negotiations Don�t Work""; ""Chapter 13: Terms and Conditions""; ""Understanding How Costs Are Set""; ""Product Use Terms and Conditions""; ""Payment Terms""; ""Chapter 14: Sales Satisfaction""; ""Sales Satisfaction""; ""Mileposts in Communication""; ""The Post-Sales Relationship"" ""Conclusion: Coping With Change""""Epilogue""; ""About the Author""; ""Index"" |
| Record Nr. | UNINA-9910789272303321 |
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Gruenberg Michael L. <1946->
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| Medford, New Jersey : , : Information Today, Inc., , [2014] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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