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Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard
| Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard |
| Edizione | [Reprint 2013] |
| Pubbl/distr/stampa | München : , : K.G. Saur, , 2002 |
| Descrizione fisica | 1 online resource (336 p.) |
| Disciplina | 021.7 |
| Altri autori (Persone) | SavardRéjean <1950-> |
| Collana | IFLA Publications |
| Soggetto topico |
Libraries - Marketing
Libraries - Quality control Library education |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-11-096221-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Table of Contents / Table des Matières -- Preface -- Préface -- Introduction Papers / Conférences d'introduction -- Les dimensions managériales des activités documentaires : réflexions conceptuelles et pédagogiques / Volant, Christiane -- Managing Outside the Box: Marketing and Quality Management as Key to Library Effectiveness / Weingand, Dartene E. -- Enseignement du marketing dans les écoles de BSI : Etat des lieux -- The Teaching of Marketing and Quality Management in Schools of Library and Information Studies: The Case of North America / Bouthillier, France -- The state of marketing teaching in schools of library and information science in South America / Ferreira, Sueli Mara S.P. -- Teaching of marketing and quality management in schools of library and information science (LIS) in the UK: a review and report of findings / Webber, Sheila -- Recherche et évaluation en matière de gestion du marketing et de la qualité -- Programme pour l'étude des déterminants internes de la fréquentation des bibliothèques / Poissenot, Claude -- Unlocking the Library: Marketing Library Serives: a case study approach / Schmidt, Janine -- Le réseau sous l'éclairage de la démarche qualité : Proposition d'une grille d'indicateurs pour l'évaluation des effets qualitatifs de la coopération inter-bibliothèques / Rouissi, Jalel -- Formation pour la gestion de la qualité et du marketing en BSI -- Multimedia Courseware on Total Quality Management for Continuing Professional Education / Kanjilal, Uma / Smith, Linda C. -- Continuing Education for Library and Information Professionals: A Practical Approach / Koontz, Christie -- Education for Marketing Management: Profitable Opportunities for Information Professionals in Estonia / Lepik, Aira -- La gestion de la qualité et du marketing : applications, études de cas et recherche -- Implementing ISO 9000 Standards in a University Library. The Quality System at the Universität Autònoma de Barcelona Library System / Balagué, Nuria -- Proposition d'un outil d'auto-diagnostic en bibliothèque académique / Ollendorff, Christine -- Marketing et nouvelles approches -- The Marketing and Management of Electronic Journals in Academic Libraries: a Need for Change / Ashcroft, Linda -- La campagne « La Semaine des bibliothèques publiques du Québec » : Bilan et perspectives / Poulin, Claudette -- Les relations entre marketing et gestion de la qualité -- On the Link Between Marketing and Quality / Gupta, Dinesh K. / Jambhekar, Ashok -- Marketing et gestion de la qualité pour les Centres régionaux de services aux bibliothèques publiques du Québec: « des outils essentiels au développement» / Boivin, Richard -- Quality Indicators and Marketing: The Convergence Between the Providers and the Customers Point of Views in Brazilian University Libraries / Vergueiro, Waldomiro / Carvalho, Telma de -- La diversité des barrières au marketing en BSI -- Marketing to Libraries and Information Centers in Rural Areas of Developing Countries: the African Scenario / Ruheni, Daniel N. -- Bibliothèques et marketing, une valse à 3 temps : répulsion, attirance, adaptation / Miribel, Marielle de -- A Slip Between the Cup and the Lip: Practical and Intellectual Problems of Marketing U.S. Academic Libraries / Buschman, John / Warner, Dorothy A. -- Modélisation et théorie en marketing -- Repositioning the Library with Two Lines of Information Services fora Target Market - The Virtual Customers / Mittermeyer, Diane -- La « valeur-consommateur » de Chapters à l'épreuve de la typologie de Holbrook / Badot, Olivier -- Creating and Sustaining Competitive Advantage in Libraries: Wales, a case study / Broady-Preston, Judith / Barnes, Emma -- Wrap Up and Reflections on the IFLA Québec Satellite Meeting / Synthèse et réflexions sur le Colloque satellite IFLA de Québec -- Synthèse et réflexions sur le Colloque satellite IFLA de Québec / Diop, Amadou -- Synthèse et Réflexions sur le Colloque satellite IFLA de Québec / Miribel, Marielle de -- Wrap Up and Reflections on the IFLA Québec Satellite Metting / Wilding, Tom |
| Record Nr. | UNINA-9910463364803321 |
| München : , : K.G. Saur, , 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard
| Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard |
| Edizione | [Reprint 2013] |
| Pubbl/distr/stampa | München : , : K.G. Saur, , 2002 |
| Descrizione fisica | 1 online resource (336 p.) |
| Disciplina | 021.7 |
| Altri autori (Persone) | SavardRéjean <1950-> |
| Collana | IFLA Publications |
| Soggetto topico |
Libraries - Marketing
Libraries - Quality control Library education |
| ISBN | 3-11-096221-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Table of Contents / Table des Matières -- Preface -- Préface -- Introduction Papers / Conférences d'introduction -- Les dimensions managériales des activités documentaires : réflexions conceptuelles et pédagogiques / Volant, Christiane -- Managing Outside the Box: Marketing and Quality Management as Key to Library Effectiveness / Weingand, Dartene E. -- Enseignement du marketing dans les écoles de BSI : Etat des lieux -- The Teaching of Marketing and Quality Management in Schools of Library and Information Studies: The Case of North America / Bouthillier, France -- The state of marketing teaching in schools of library and information science in South America / Ferreira, Sueli Mara S.P. -- Teaching of marketing and quality management in schools of library and information science (LIS) in the UK: a review and report of findings / Webber, Sheila -- Recherche et évaluation en matière de gestion du marketing et de la qualité -- Programme pour l'étude des déterminants internes de la fréquentation des bibliothèques / Poissenot, Claude -- Unlocking the Library: Marketing Library Serives: a case study approach / Schmidt, Janine -- Le réseau sous l'éclairage de la démarche qualité : Proposition d'une grille d'indicateurs pour l'évaluation des effets qualitatifs de la coopération inter-bibliothèques / Rouissi, Jalel -- Formation pour la gestion de la qualité et du marketing en BSI -- Multimedia Courseware on Total Quality Management for Continuing Professional Education / Kanjilal, Uma / Smith, Linda C. -- Continuing Education for Library and Information Professionals: A Practical Approach / Koontz, Christie -- Education for Marketing Management: Profitable Opportunities for Information Professionals in Estonia / Lepik, Aira -- La gestion de la qualité et du marketing : applications, études de cas et recherche -- Implementing ISO 9000 Standards in a University Library. The Quality System at the Universität Autònoma de Barcelona Library System / Balagué, Nuria -- Proposition d'un outil d'auto-diagnostic en bibliothèque académique / Ollendorff, Christine -- Marketing et nouvelles approches -- The Marketing and Management of Electronic Journals in Academic Libraries: a Need for Change / Ashcroft, Linda -- La campagne « La Semaine des bibliothèques publiques du Québec » : Bilan et perspectives / Poulin, Claudette -- Les relations entre marketing et gestion de la qualité -- On the Link Between Marketing and Quality / Gupta, Dinesh K. / Jambhekar, Ashok -- Marketing et gestion de la qualité pour les Centres régionaux de services aux bibliothèques publiques du Québec: « des outils essentiels au développement» / Boivin, Richard -- Quality Indicators and Marketing: The Convergence Between the Providers and the Customers Point of Views in Brazilian University Libraries / Vergueiro, Waldomiro / Carvalho, Telma de -- La diversité des barrières au marketing en BSI -- Marketing to Libraries and Information Centers in Rural Areas of Developing Countries: the African Scenario / Ruheni, Daniel N. -- Bibliothèques et marketing, une valse à 3 temps : répulsion, attirance, adaptation / Miribel, Marielle de -- A Slip Between the Cup and the Lip: Practical and Intellectual Problems of Marketing U.S. Academic Libraries / Buschman, John / Warner, Dorothy A. -- Modélisation et théorie en marketing -- Repositioning the Library with Two Lines of Information Services fora Target Market - The Virtual Customers / Mittermeyer, Diane -- La « valeur-consommateur » de Chapters à l'épreuve de la typologie de Holbrook / Badot, Olivier -- Creating and Sustaining Competitive Advantage in Libraries: Wales, a case study / Broady-Preston, Judith / Barnes, Emma -- Wrap Up and Reflections on the IFLA Québec Satellite Meeting / Synthèse et réflexions sur le Colloque satellite IFLA de Québec -- Synthèse et réflexions sur le Colloque satellite IFLA de Québec / Diop, Amadou -- Synthèse et Réflexions sur le Colloque satellite IFLA de Québec / Miribel, Marielle de -- Wrap Up and Reflections on the IFLA Québec Satellite Metting / Wilding, Tom |
| Record Nr. | UNINA-9910788970903321 |
| München : , : K.G. Saur, , 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard
| Education and research for marketing and quality management in libraries : satellite meeting, Québec, August 14-16 Août 2001 / / edited by Réjean Savard = La formation et la recherche sur le marketing et la gestion de la qualité en bibliothèque : colloque satellite, Québec, August 14-16 Août 2001 / edité par Réjean Savard |
| Edizione | [Reprint 2013] |
| Pubbl/distr/stampa | München : , : K.G. Saur, , 2002 |
| Descrizione fisica | 1 online resource (336 p.) |
| Disciplina | 021.7 |
| Altri autori (Persone) | SavardRéjean <1950-> |
| Collana | IFLA Publications |
| Soggetto topico |
Libraries - Marketing
Libraries - Quality control Library education |
| ISBN | 3-11-096221-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Table of Contents / Table des Matières -- Preface -- Préface -- Introduction Papers / Conférences d'introduction -- Les dimensions managériales des activités documentaires : réflexions conceptuelles et pédagogiques / Volant, Christiane -- Managing Outside the Box: Marketing and Quality Management as Key to Library Effectiveness / Weingand, Dartene E. -- Enseignement du marketing dans les écoles de BSI : Etat des lieux -- The Teaching of Marketing and Quality Management in Schools of Library and Information Studies: The Case of North America / Bouthillier, France -- The state of marketing teaching in schools of library and information science in South America / Ferreira, Sueli Mara S.P. -- Teaching of marketing and quality management in schools of library and information science (LIS) in the UK: a review and report of findings / Webber, Sheila -- Recherche et évaluation en matière de gestion du marketing et de la qualité -- Programme pour l'étude des déterminants internes de la fréquentation des bibliothèques / Poissenot, Claude -- Unlocking the Library: Marketing Library Serives: a case study approach / Schmidt, Janine -- Le réseau sous l'éclairage de la démarche qualité : Proposition d'une grille d'indicateurs pour l'évaluation des effets qualitatifs de la coopération inter-bibliothèques / Rouissi, Jalel -- Formation pour la gestion de la qualité et du marketing en BSI -- Multimedia Courseware on Total Quality Management for Continuing Professional Education / Kanjilal, Uma / Smith, Linda C. -- Continuing Education for Library and Information Professionals: A Practical Approach / Koontz, Christie -- Education for Marketing Management: Profitable Opportunities for Information Professionals in Estonia / Lepik, Aira -- La gestion de la qualité et du marketing : applications, études de cas et recherche -- Implementing ISO 9000 Standards in a University Library. The Quality System at the Universität Autònoma de Barcelona Library System / Balagué, Nuria -- Proposition d'un outil d'auto-diagnostic en bibliothèque académique / Ollendorff, Christine -- Marketing et nouvelles approches -- The Marketing and Management of Electronic Journals in Academic Libraries: a Need for Change / Ashcroft, Linda -- La campagne « La Semaine des bibliothèques publiques du Québec » : Bilan et perspectives / Poulin, Claudette -- Les relations entre marketing et gestion de la qualité -- On the Link Between Marketing and Quality / Gupta, Dinesh K. / Jambhekar, Ashok -- Marketing et gestion de la qualité pour les Centres régionaux de services aux bibliothèques publiques du Québec: « des outils essentiels au développement» / Boivin, Richard -- Quality Indicators and Marketing: The Convergence Between the Providers and the Customers Point of Views in Brazilian University Libraries / Vergueiro, Waldomiro / Carvalho, Telma de -- La diversité des barrières au marketing en BSI -- Marketing to Libraries and Information Centers in Rural Areas of Developing Countries: the African Scenario / Ruheni, Daniel N. -- Bibliothèques et marketing, une valse à 3 temps : répulsion, attirance, adaptation / Miribel, Marielle de -- A Slip Between the Cup and the Lip: Practical and Intellectual Problems of Marketing U.S. Academic Libraries / Buschman, John / Warner, Dorothy A. -- Modélisation et théorie en marketing -- Repositioning the Library with Two Lines of Information Services fora Target Market - The Virtual Customers / Mittermeyer, Diane -- La « valeur-consommateur » de Chapters à l'épreuve de la typologie de Holbrook / Badot, Olivier -- Creating and Sustaining Competitive Advantage in Libraries: Wales, a case study / Broady-Preston, Judith / Barnes, Emma -- Wrap Up and Reflections on the IFLA Québec Satellite Meeting / Synthèse et réflexions sur le Colloque satellite IFLA de Québec -- Synthèse et réflexions sur le Colloque satellite IFLA de Québec / Diop, Amadou -- Synthèse et Réflexions sur le Colloque satellite IFLA de Québec / Miribel, Marielle de -- Wrap Up and Reflections on the IFLA Québec Satellite Metting / Wilding, Tom |
| Record Nr. | UNINA-9910824749103321 |
| München : , : K.G. Saur, , 2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti
| Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti |
| Autore | Balagué Núria |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2011 |
| Descrizione fisica | 1 online resource (231 p.) |
| Disciplina | 025.56 |
| Altri autori (Persone) | SaartiJarmo |
| Collana | Chandos information professional series |
| Soggetto topico |
ISO 9001 Standard
Libraries - Quality control Libraries - Standards |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-78063-279-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard. |
| Record Nr. | UNINA-9910464730703321 |
Balagué Núria
|
||
| Oxford : , : Chandos Publishing, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti
| Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti |
| Autore | Balagué Núria |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2011 |
| Descrizione fisica | 1 online resource (231 p.) |
| Disciplina | 025.56 |
| Altri autori (Persone) | SaartiJarmo |
| Collana | Chandos information professional series |
| Soggetto topico |
ISO 9001 Standard
Libraries - Quality control Libraries - Standards |
| ISBN | 1-78063-279-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard. |
| Record Nr. | UNINA-9910789323503321 |
|
Balagué Núria
|
||
| Oxford : , : Chandos Publishing, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti
| Managing your library and its quality : the ISO 9001 way / / Núria Balagué and Jarmo Saarti |
| Autore | Balagué Núria |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Oxford : , : Chandos Publishing, , 2011 |
| Descrizione fisica | 1 online resource (231 p.) |
| Disciplina | 025.56 |
| Altri autori (Persone) | SaartiJarmo |
| Collana | Chandos information professional series |
| Soggetto topico |
ISO 9001 Standard
Libraries - Quality control Libraries - Standards |
| ISBN | 1-78063-279-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part 1. Quality management issues and the use of ISO 9001 in the library environment -- part 2. Building your library's quality management system according to the ISO 9001 standard. |
| Record Nr. | UNINA-9910812425403321 |
|
Balagué Núria
|
||
| Oxford : , : Chandos Publishing, , 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy
| The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : American Library Association, , 2014 |
| Descrizione fisica | 1 online resource (201 p.) |
| Disciplina | 025.5/87 |
| Soggetto topico |
Academic libraries - United States - Evaluation
Research libraries - United States - Evaluation Public services (Libraries) - Evaluation Libraries - Quality control Library administration - United States Library administration - Canada |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8389-1173-0
0-8389-9496-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; Conclusion
Chapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic Planning Current State of Quality in the LibrariesResults of the University of Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and Framework Building a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-Future Chapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego Example Evolution of the Analyst Position Model: The UCSD Libraries' Solution |
| Record Nr. | UNINA-9910461741603321 |
| Chicago, [Illinois] : , : American Library Association, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy
| The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : American Library Association, , 2014 |
| Descrizione fisica | 1 online resource (201 p.) |
| Disciplina | 025.5/87 |
| Soggetto topico |
Academic libraries - United States - Evaluation
Research libraries - United States - Evaluation Public services (Libraries) - Evaluation Libraries - Quality control Library administration - United States Library administration - Canada |
| ISBN |
0-8389-1173-0
0-8389-9496-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; Conclusion
Chapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic Planning Current State of Quality in the LibrariesResults of the University of Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and Framework Building a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-Future Chapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego Example Evolution of the Analyst Position Model: The UCSD Libraries' Solution |
| Record Nr. | UNINA-9910797589503321 |
| Chicago, [Illinois] : , : American Library Association, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy
| The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : American Library Association, , 2014 |
| Descrizione fisica | 1 online resource (201 p.) |
| Disciplina | 025.5/87 |
| Soggetto topico |
Academic libraries - United States - Evaluation
Research libraries - United States - Evaluation Public services (Libraries) - Evaluation Libraries - Quality control Library administration - United States Library administration - Canada |
| ISBN |
0-8389-1173-0
0-8389-9496-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; Conclusion
Chapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic Planning Current State of Quality in the LibrariesResults of the University of Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and Framework Building a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-Future Chapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego Example Evolution of the Analyst Position Model: The UCSD Libraries' Solution |
| Record Nr. | UNINA-9910827319403321 |
| Chicago, [Illinois] : , : American Library Association, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
