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Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910464585603321 |
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910786678903321 |
|
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton
| Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton |
| Autore | Hernon Peter |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (257 p.) |
| Disciplina | 027.0029 |
| Soggetto topico |
Libraries - Evaluation
Public services (Libraries) - Evaluation Library administration - Decision making Library statistics |
| ISBN | 0-8389-9682-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes
Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering "What" and "How" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index |
| Record Nr. | UNINA-9910821959103321 |
|
Hernon Peter
|
||
| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
How libraries and librarians help [[electronic resource] ] : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton
| How libraries and librarians help [[electronic resource] ] : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton |
| Autore | Durrance Joan C |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2005 |
| Descrizione fisica | 1 online resource (195 p.) |
| Disciplina | 027 |
| Altri autori (Persone) |
FisherKaren E. <1966->
HintonMarian Bouch |
| Soggetto topico |
Libraries - Evaluation
Libraries - United States - Evaluation Public services (Libraries) - Evaluation Public services (Libraries) - United States - Evaluation Public libraries - United States - Evaluation Libraries and community - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8389-9887-9
0-8389-9811-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher. |
| Record Nr. | UNINA-9910451397103321 |
|
Durrance Joan C
|
||
| Chicago, : American Library Association, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
How libraries and librarians help [[electronic resource] ] : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton
| How libraries and librarians help [[electronic resource] ] : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton |
| Autore | Durrance Joan C |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2005 |
| Descrizione fisica | 1 online resource (195 p.) |
| Disciplina | 027 |
| Altri autori (Persone) |
FisherKaren E. <1966->
HintonMarian Bouch |
| Soggetto topico |
Libraries - Evaluation
Libraries - United States - Evaluation Public services (Libraries) - Evaluation Public services (Libraries) - United States - Evaluation Public libraries - United States - Evaluation Libraries and community - United States |
| ISBN |
0-8389-9887-9
0-8389-9811-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher. |
| Record Nr. | UNINA-9910784208903321 |
|
Durrance Joan C
|
||
| Chicago, : American Library Association, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
How libraries and librarians help : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton
| How libraries and librarians help : a guide to identifying user-centered outcomes / / Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton |
| Autore | Durrance Joan C |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2005 |
| Descrizione fisica | 1 online resource (195 p.) |
| Disciplina | 027 |
| Altri autori (Persone) |
FisherKaren E. <1966->
HintonMarian Bouch |
| Soggetto topico |
Libraries - Evaluation
Libraries - United States - Evaluation Public services (Libraries) - Evaluation Public services (Libraries) - United States - Evaluation Public libraries - United States - Evaluation Libraries and community - United States |
| ISBN |
0-8389-9887-9
0-8389-9811-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The urgent need to tell the library story more effectively -- Outcomes : an approach that shows the value of libraries -- The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation -- Step one, getting started : preparing to conduct an outcomes study -- Step two, collecting data for outcomes : approaches and tools -- Step three, analyzing outcomes data -- Step four, maximizing the results of your outcomes study -- Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin -- Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden -- Empowering youth : outcomes of public libraries' youth technology -- Strengthening community : outcomes of community information services -- Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher. |
| Record Nr. | UNINA-9910827016803321 |
|
Durrance Joan C
|
||
| Chicago, : American Library Association, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
How libraries should manage data : practical guidance on how, with minimum resources, to get the best from your data / / Brian Cox
| How libraries should manage data : practical guidance on how, with minimum resources, to get the best from your data / / Brian Cox |
| Autore | Cox Brian |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam, [Netherlands] : , : Chandos Publishing, , 2016 |
| Descrizione fisica | 1 online resource (ix, 137 pages) : illustrations |
| Disciplina | 025.1 |
| Collana | Chandos information professional series |
| Soggetto topico | Libraries - Evaluation |
| ISBN | 0-08-100671-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Lifting the fog -- Step away from the spreadsheet: Common errors in using spreadsheets, and their ramifications -- Starting from scratch -- Getting the most out of your raw data -- Stop, police! -- Pivot magic -- Moving beyond basic pivots -- How to create your own desktop library cube -- Beyond the ordinary |
| Record Nr. | UNINA-9910797687003321 |
|
Cox Brian
|
||
| Amsterdam, [Netherlands] : , : Chandos Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
How libraries should manage data : practical guidance on how, with minimum resources, to get the best from your data / / Brian Cox
| How libraries should manage data : practical guidance on how, with minimum resources, to get the best from your data / / Brian Cox |
| Autore | Cox Brian |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Amsterdam, [Netherlands] : , : Chandos Publishing, , 2016 |
| Descrizione fisica | 1 online resource (ix, 137 pages) : illustrations |
| Disciplina | 025.1 |
| Collana | Chandos information professional series |
| Soggetto topico | Libraries - Evaluation |
| ISBN | 0-08-100671-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction -- Lifting the fog -- Step away from the spreadsheet: Common errors in using spreadsheets, and their ramifications -- Starting from scratch -- Getting the most out of your raw data -- Stop, police! -- Pivot magic -- Moving beyond basic pivots -- How to create your own desktop library cube -- Beyond the ordinary |
| Record Nr. | UNINA-9910821116603321 |
|
Cox Brian
|
||
| Amsterdam, [Netherlands] : , : Chandos Publishing, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring library performance : principles and techniques / / Peter Brophy
| Measuring library performance : principles and techniques / / Peter Brophy |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | London : , : Facet, , 2006 |
| Descrizione fisica | 1 online resource (266 p.) |
| Disciplina | 025.58 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Libraries - Evaluation |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-85604-988-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research
Evidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web UsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel Benchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods Introduction |
| Record Nr. | UNINA-9910511635003321 |
|
Brophy Peter <1950->
|
||
| London : , : Facet, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]]
| Measuring library performance : principles and techniques / / Peter Brophy [[electronic resource]] |
| Autore | Brophy Peter <1950-> |
| Pubbl/distr/stampa | London : , : Facet, , 2006 |
| Descrizione fisica | 1 online resource (xxiii, 242 pages) : digital, PDF file(s) |
| Disciplina | 025.58 |
| Soggetto topico |
Public services (Libraries) - Evaluation
Libraries - Evaluation |
| ISBN | 1-85604-988-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Title page; Contents; List of figures; List of tables; Preface; Acronyms and abbreviations; 1 Background; Introduction; The library in society; Delivering library services; Electronic services; What is being measured?; Types of evaluation; The cost of measurement; Undertaking performance measurement; Trustworthiness; Ethical considerations; Conclusion; Resources; References; 2 Theoretical considerations; Introduction; Causal relationships; Theoretical perspectives 1: the positivist standpoint; Theoretical perspectives 2: the relativist standpoint; Research methods; Action research
Evidence-based practiceNarrative-based practice; Conclusion; Resources; References; 3 User satisfaction; Introduction; Satisfaction; User surveys; Attributes of customer satisfaction; Customer expectations; LibQUAL+TM; Public library user satisfaction; Specific methodologies; Conclusion; Resources; References; 4 Impact on users; Introduction; What is 'impact'?; Collecting data on impact; Assessing impact; The impact of electronic services; Surrogate measures of impact; Impact on learning; Enhancing student performance; Information literacy; Conclusion; Resources; References 5 Social and economic impactIntroduction; Social impact; Economic impact; Conclusion; Resources; References; 6 Inputs; Introduction; The library profile; Library statistics; Content: acquisition, use and review; Electronic resource usage; Data consistency; Selection of free online resources; Collection strength; Conclusion; Resources; References; 7 Processes; Introduction; Throughputs; The ISO 9000 standard; Business process reengineering; Electronic delivery; Conclusion; Resources; References; 8 Outputs; Introduction; Usage of library materials; Usage of websites; Presentation via the web UsabilityConclusion; Resources; References; 9 Staff; Introduction; Staff surveys; Appraisal; Investors in People; Reflective practitioners; Conclusion; Resources; References; 10 Infrastructure; Introduction; The library building; ICT systems infrastructure; Other considerations; Conclusion; Resources; References; 11 Services for all; Introduction; Personalization; Group differentiation; Accessibility for users with disabilities; Guidelines and standards; Conclusion; Resources; References; 12 Benchmarking; Introduction; Benchmarking defined; Types of benchmarking; The benchmarking wheel Benchmarking and quality managementBenchmarking and libraries; Benchmarking in practice; Benchmarking and service improvement: the evidence; Limitations of benchmarking; Conclusion; Resources; Resources; References; 13 The balanced scorecard; Introduction; Defining the balanced scorecard; Library implementations of the balanced scorecard; Conclusion; Resources; References; 14 Standards; Introduction; Public library service standards; Academic library standards; Other sectors; International, cross-sectoral standards; Conclusion; Resources; References; Appendix 1 Data collection methods Introduction |
| Record Nr. | UNINA-9910790986803321 |
|
Brophy Peter <1950->
|
||
| London : , : Facet, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
