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Phone clones [[electronic resource] ] : authenticity work in the transnational service economy / / Kiran Mirchandani
| Phone clones [[electronic resource] ] : authenticity work in the transnational service economy / / Kiran Mirchandani |
| Autore | Mirchandani Kiran <1968-> |
| Pubbl/distr/stampa | Ithaca, : ILR Press, 2012 |
| Descrizione fisica | 1 online resource (189 p.) |
| Disciplina | 381 |
| Soggetto topico |
Call center agents - India - Social conditions
Service industries workers - India - Social conditions Customer services - Social aspects - India International business enterprises - Social aspects - India Intercultural communication - India Identity (Psychology) - India |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-8014-6461-7
1-322-50535-7 0-8014-6414-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Contents -- Acknowledgments -- Abbreviations -- Introduction: The Authentic Clone -- 1. Transnational Customer Service: A New Touchstone of Globalization -- 2. Language Training: The Making of the Deficient Worker -- 3. Hate Nationalism and the Outsourcing Backlash -- 4. Surveillance Schooling for Professional Clones -- 5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse -- 6. Being Nowhere in the World: Synchronous Work and Gendered Time -- Conclusion: Authenticity Work in the Transnational Service Economy -- Notes -- Index |
| Record Nr. | UNINA-9910453553303321 |
Mirchandani Kiran <1968->
|
||
| Ithaca, : ILR Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Phone clones [[electronic resource] ] : authenticity work in the transnational service economy / / Kiran Mirchandani
| Phone clones [[electronic resource] ] : authenticity work in the transnational service economy / / Kiran Mirchandani |
| Autore | Mirchandani Kiran <1968-> |
| Pubbl/distr/stampa | Ithaca, : ILR Press, 2012 |
| Descrizione fisica | 1 online resource (189 p.) |
| Disciplina | 381 |
| Soggetto topico |
Call center agents - India - Social conditions
Service industries workers - India - Social conditions Customer services - Social aspects - India International business enterprises - Social aspects - India Intercultural communication - India Identity (Psychology) - India |
| ISBN |
0-8014-6461-7
1-322-50535-7 0-8014-6414-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Contents -- Acknowledgments -- Abbreviations -- Introduction: The Authentic Clone -- 1. Transnational Customer Service: A New Touchstone of Globalization -- 2. Language Training: The Making of the Deficient Worker -- 3. Hate Nationalism and the Outsourcing Backlash -- 4. Surveillance Schooling for Professional Clones -- 5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse -- 6. Being Nowhere in the World: Synchronous Work and Gendered Time -- Conclusion: Authenticity Work in the Transnational Service Economy -- Notes -- Index |
| Record Nr. | UNINA-9910791081003321 |
|
Mirchandani Kiran <1968->
|
||
| Ithaca, : ILR Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Professional identity constructions of Indian women / / Priti Sandhu
| Professional identity constructions of Indian women / / Priti Sandhu |
| Autore | Sandhu Priti |
| Pubbl/distr/stampa | Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 |
| Descrizione fisica | 1 online resource (360 pages) |
| Disciplina | 401.410820954 |
| Collana | Studies in Narrative |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Discourse analysis - India Women in economic development - India Identity (Psychology) - India Sociolinguistics - India |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910155553603321 |
|
Sandhu Priti
|
||
| Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Professional identity constructions of Indian women / / Priti Sandhu
| Professional identity constructions of Indian women / / Priti Sandhu |
| Autore | Sandhu Priti |
| Pubbl/distr/stampa | Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 |
| Descrizione fisica | 1 online resource (360 pages) |
| Disciplina | 401.410820954 |
| Collana | Studies in Narrative |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Discourse analysis - India Women in economic development - India Identity (Psychology) - India Sociolinguistics - India |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910798936903321 |
|
Sandhu Priti
|
||
| Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Professional identity constructions of Indian women / / Priti Sandhu
| Professional identity constructions of Indian women / / Priti Sandhu |
| Autore | Sandhu Priti |
| Pubbl/distr/stampa | Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 |
| Descrizione fisica | 1 online resource (360 pages) |
| Disciplina | 401.410820954 |
| Collana | Studies in Narrative |
| Soggetto topico |
Discourse analysis, Narrative - Social aspects
Discourse analysis - India Women in economic development - India Identity (Psychology) - India Sociolinguistics - India |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910825412803321 |
|
Sandhu Priti
|
||
| Amsterdam, [Netherlands] ; ; Philadelphia, [Pennsylvania] : , : John Benjamins Publishing Company, , 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
