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Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman
| Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman |
| Autore | Sherman Rachel <1970-> |
| Pubbl/distr/stampa | Berkeley, : University of California Press, c2006 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 647.94068 |
| Soggetto topico |
Hospitality industry - Customer services - United States
Hotels - United States - Management Luxuries - Social aspects - United States Social classes - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-520-93960-3
1-281-75250-9 9786611752507 1-4337-0002-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Acknowledgments -- Introduction: Luxury Service And The New Economy -- 1. "Better Than Your Mother": The Luxury Product -- 2. Managing Autonomy -- 3. Games, Control, And Skill -- 4. Recasting Hierarchy -- 5. Reciprocity, Relationship, And Revenge -- 6. Producing Entitlement -- Conclusion: Class, Culture, And The Service Theater -- Appendix A: Methods -- Appendix B: Hotel Organization -- Appendix C: Jobs, Wages, And Nonmanagerial Workers In Each Hotel: 2000-2001 -- Notes -- References -- Index |
| Record Nr. | UNINA-9910457623003321 |
Sherman Rachel <1970->
|
||
| Berkeley, : University of California Press, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman
| Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman |
| Autore | Sherman Rachel <1970-> |
| Pubbl/distr/stampa | Berkeley, : University of California Press, c2006 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 647.94068 |
| Soggetto topico |
Hospitality industry - Customer services - United States
Hotels - United States - Management Luxuries - Social aspects - United States Social classes - United States |
| Soggetto non controllato |
america
behind the scenes bellperson class differences concierge consumer society cultural studies demographic study economic inequality ethnographers ethnographic research hotel jobs hotel managers hotel staff hotel workers housekeepers luxury consumption luxury hotels luxury service nonfiction study nonfiction service industry social inequality social relationships united states urban hotels wealthy guests workplace |
| ISBN |
0-520-93960-3
1-281-75250-9 9786611752507 1-4337-0002-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Acknowledgments -- Introduction: Luxury Service And The New Economy -- 1. "Better Than Your Mother": The Luxury Product -- 2. Managing Autonomy -- 3. Games, Control, And Skill -- 4. Recasting Hierarchy -- 5. Reciprocity, Relationship, And Revenge -- 6. Producing Entitlement -- Conclusion: Class, Culture, And The Service Theater -- Appendix A: Methods -- Appendix B: Hotel Organization -- Appendix C: Jobs, Wages, And Nonmanagerial Workers In Each Hotel: 2000-2001 -- Notes -- References -- Index |
| Record Nr. | UNINA-9910784413003321 |
|
Sherman Rachel <1970->
|
||
| Berkeley, : University of California Press, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman
| Class acts [[electronic resource] ] : service and inequality in luxury hotels / / Rachel Sherman |
| Autore | Sherman Rachel <1970-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Berkeley, : University of California Press, c2006 |
| Descrizione fisica | 1 online resource (380 p.) |
| Disciplina | 647.94068 |
| Soggetto topico |
Hospitality industry - Customer services - United States
Hotels - United States - Management Luxuries - Social aspects - United States Social classes - United States |
| Soggetto non controllato |
america
behind the scenes bellperson class differences concierge consumer society cultural studies demographic study economic inequality ethnographers ethnographic research hotel jobs hotel managers hotel staff hotel workers housekeepers luxury consumption luxury hotels luxury service nonfiction study nonfiction service industry social inequality social relationships united states urban hotels wealthy guests workplace |
| ISBN |
0-520-93960-3
1-281-75250-9 9786611752507 1-4337-0002-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Acknowledgments -- Introduction: Luxury Service And The New Economy -- 1. "Better Than Your Mother": The Luxury Product -- 2. Managing Autonomy -- 3. Games, Control, And Skill -- 4. Recasting Hierarchy -- 5. Reciprocity, Relationship, And Revenge -- 6. Producing Entitlement -- Conclusion: Class, Culture, And The Service Theater -- Appendix A: Methods -- Appendix B: Hotel Organization -- Appendix C: Jobs, Wages, And Nonmanagerial Workers In Each Hotel: 2000-2001 -- Notes -- References -- Index |
| Record Nr. | UNINA-9910827298003321 |
|
Sherman Rachel <1970->
|
||
| Berkeley, : University of California Press, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
