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Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green
| Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green |
| Autore | Green Shane |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2017 |
| Descrizione fisica | 1 online resource (223 pages) : illustrations, tables |
| Disciplina | 303.6 |
| Soggetto topico |
Social conflict
Hacker |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-40575-0
1-119-40577-7 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the best way to improve your customer experience is to improve your employee experience -- Culture : more than just an HR thing -- Culture hacking habit : every manager is responsible for their team, department, or company culture -- Values : not some philosophical BS -- Culture hacking habit : define team or company values as the foundation of your employee experience and culture -- Selection : the right fit over a warm body -- Culture hacking habit: ensure you select new employees who are a cultural fit as much as a job fit -- Orientation and onboarding : your sink or swim strategy is a terrible waste of talent -- Culture hacking habit: introduce and immerse your new employees so they are emotionally connected to the company and are set up for success -- Performance management : how we fail to maximize our employees? abilities and talents -- Culture hacking habit: empower and enable your people to maximize their performance -- Coaching : giving feedback, the most misunderstood and poorly executed leadership task -- Culture hacking habit: how to provide effective informal and formal feedback that energizes your team -- Strategy, scores, and plans : the real reason your people are not engaged -- Culture hacking habit: get your people engaged and responsible for making positive improvements for the company by sharing objectives and measurements -- Recognition : it's time to stop the meaningless & mundane awards process -- Culture hacking habit: how to develop an effective, repetitive, and simple recognition program -- Tough conversations and decisions : why we have people that would be better customers than employees -- Culture hacking habit: how to hold your people accountable respectfully and honestly -- Career development : it's at the heart of long-term employee commitment, yet no one is talking about it -- Culture hacking habit: how to build a framework for developing your people and keeping them around -- Communication : why one-size or one way doesn't fit all -- Culture hacking habit: how to utilize multiple mediums and platforms to ensure your messages are heard and understood -- Product, place, processes, and perks : the other four p?s that define the employee experience -- Culture hacking habit: additional tips and advice on how to craft a better employee experience -- Leadership : why we have so many managers, but so few leaders -- Culture hacking habit: how managers can inspire their people to want to do what they want them to do -- Afterword. change: it's not just something everyone else does -- Acknowledgments -- Index. |
| Record Nr. | UNINA-9910466192603321 |
Green Shane
|
||
| Hoboken, New Jersey : , : Wiley, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green
| Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green |
| Autore | Green Shane |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2017 |
| Descrizione fisica | 1 online resource (223 pages) : illustrations, tables |
| Disciplina | 303.6 |
| Soggetto topico |
Social conflict
Hacker |
| ISBN |
1-119-40575-0
1-119-40577-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the best way to improve your customer experience is to improve your employee experience -- Culture : more than just an HR thing -- Culture hacking habit : every manager is responsible for their team, department, or company culture -- Values : not some philosophical BS -- Culture hacking habit : define team or company values as the foundation of your employee experience and culture -- Selection : the right fit over a warm body -- Culture hacking habit: ensure you select new employees who are a cultural fit as much as a job fit -- Orientation and onboarding : your sink or swim strategy is a terrible waste of talent -- Culture hacking habit: introduce and immerse your new employees so they are emotionally connected to the company and are set up for success -- Performance management : how we fail to maximize our employees? abilities and talents -- Culture hacking habit: empower and enable your people to maximize their performance -- Coaching : giving feedback, the most misunderstood and poorly executed leadership task -- Culture hacking habit: how to provide effective informal and formal feedback that energizes your team -- Strategy, scores, and plans : the real reason your people are not engaged -- Culture hacking habit: get your people engaged and responsible for making positive improvements for the company by sharing objectives and measurements -- Recognition : it's time to stop the meaningless & mundane awards process -- Culture hacking habit: how to develop an effective, repetitive, and simple recognition program -- Tough conversations and decisions : why we have people that would be better customers than employees -- Culture hacking habit: how to hold your people accountable respectfully and honestly -- Career development : it's at the heart of long-term employee commitment, yet no one is talking about it -- Culture hacking habit: how to build a framework for developing your people and keeping them around -- Communication : why one-size or one way doesn't fit all -- Culture hacking habit: how to utilize multiple mediums and platforms to ensure your messages are heard and understood -- Product, place, processes, and perks : the other four p?s that define the employee experience -- Culture hacking habit: additional tips and advice on how to craft a better employee experience -- Leadership : why we have so many managers, but so few leaders -- Culture hacking habit: how managers can inspire their people to want to do what they want them to do -- Afterword. change: it's not just something everyone else does -- Acknowledgments -- Index. |
| Record Nr. | UNINA-9910792720703321 |
|
Green Shane
|
||
| Hoboken, New Jersey : , : Wiley, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green
| Culture Hacker : reprogramming your employee experience to improve customer service, retention, and performance / / Shane Green |
| Autore | Green Shane |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , 2017 |
| Descrizione fisica | 1 online resource (223 pages) : illustrations, tables |
| Disciplina | 303.6 |
| Soggetto topico |
Social conflict
Hacker |
| ISBN |
1-119-40575-0
1-119-40577-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction: the best way to improve your customer experience is to improve your employee experience -- Culture : more than just an HR thing -- Culture hacking habit : every manager is responsible for their team, department, or company culture -- Values : not some philosophical BS -- Culture hacking habit : define team or company values as the foundation of your employee experience and culture -- Selection : the right fit over a warm body -- Culture hacking habit: ensure you select new employees who are a cultural fit as much as a job fit -- Orientation and onboarding : your sink or swim strategy is a terrible waste of talent -- Culture hacking habit: introduce and immerse your new employees so they are emotionally connected to the company and are set up for success -- Performance management : how we fail to maximize our employees? abilities and talents -- Culture hacking habit: empower and enable your people to maximize their performance -- Coaching : giving feedback, the most misunderstood and poorly executed leadership task -- Culture hacking habit: how to provide effective informal and formal feedback that energizes your team -- Strategy, scores, and plans : the real reason your people are not engaged -- Culture hacking habit: get your people engaged and responsible for making positive improvements for the company by sharing objectives and measurements -- Recognition : it's time to stop the meaningless & mundane awards process -- Culture hacking habit: how to develop an effective, repetitive, and simple recognition program -- Tough conversations and decisions : why we have people that would be better customers than employees -- Culture hacking habit: how to hold your people accountable respectfully and honestly -- Career development : it's at the heart of long-term employee commitment, yet no one is talking about it -- Culture hacking habit: how to build a framework for developing your people and keeping them around -- Communication : why one-size or one way doesn't fit all -- Culture hacking habit: how to utilize multiple mediums and platforms to ensure your messages are heard and understood -- Product, place, processes, and perks : the other four p?s that define the employee experience -- Culture hacking habit: additional tips and advice on how to craft a better employee experience -- Leadership : why we have so many managers, but so few leaders -- Culture hacking habit: how managers can inspire their people to want to do what they want them to do -- Afterword. change: it's not just something everyone else does -- Acknowledgments -- Index. |
| Record Nr. | UNINA-9910809618703321 |
|
Green Shane
|
||
| Hoboken, New Jersey : , : Wiley, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Hacker e computer crimes / Gianluca Pomante
| Hacker e computer crimes / Gianluca Pomante |
| Autore | Pomante, Gianluca |
| Pubbl/distr/stampa | Napoli : Esselibri-Simone, 2000 |
| Descrizione fisica | 144 p. ; 21 cm |
| Disciplina | 005 |
| Collana | Diritto & informatica ; 15 |
| Soggetto topico |
Crimini informatici
Hacker Informatica - crimini Sicurezza dei dati |
| ISBN | 8824418074 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ita |
| Record Nr. | UNISALENTO-991001421029707536 |
|
Pomante, Gianluca
|
||
| Napoli : Esselibri-Simone, 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. del Salento | ||
| ||
IT-Management : Strategie, Finanzen, Sicherheit [[electronic resource]] / Stefan Beißel
| IT-Management : Strategie, Finanzen, Sicherheit [[electronic resource]] / Stefan Beißel |
| Autore | Beißel Stefan |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Tübingen, : UVK Verlag, 2016 |
| Descrizione fisica | 1 online resource (278 pages) : illustrations |
| Disciplina | 658.4038 |
| Soggetto topico |
Balanced Scorecard
BCG-Matrix Hacker ISO 27001 IT-Projektmanagement IT-Strategie Netzplan Risikomanagement SMART SWOT-Analyse |
| ISBN |
3-7398-0138-7
3-7398-0137-9 3-7398-0136-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ger |
| Record Nr. | UNINA-9910163138103321 |
|
Beißel Stefan
|
||
| Tübingen, : UVK Verlag, 2016 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Soggetto topico
-
Hacker
(5)
- Social conflict (3)
- BCG-Matrix (1)
- Balanced Scorecard (1)
- Crimini informatici (1)