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Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge
| Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge |
| Autore | Orridge Martin <1947-> |
| Pubbl/distr/stampa | Farnham, : Gower, c2009 |
| Descrizione fisica | 1 online resource (129 p.) |
| Disciplina |
658.4/06
658.406 |
| Soggetto topico |
Employees - Attitudes
Organizational change Personnel management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-351-95273-0
1-282-27657-3 9786612276576 0-566-09243-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Acknowledgements; Preface; Introduction; 1 A Little Theory Concerning Personal and Organizational Change; 2 Moving the Organization; 3 75 Ways to Help Sustain Organizational Transformation; 4 Implementation: Successfully Managing the Change Project; Appendix: Organizational Types; References and Suggested Further Reading; Index |
| Record Nr. | UNINA-9910454319503321 |
Orridge Martin <1947->
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| Farnham, : Gower, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge
| Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge |
| Autore | Orridge Martin <1947-> |
| Pubbl/distr/stampa | Farnham, : Gower, c2009 |
| Descrizione fisica | 1 online resource (129 p.) |
| Disciplina |
658.4/06
658.406 |
| Soggetto topico |
Employees - Attitudes
Organizational change Personnel management |
| ISBN |
1-351-95273-0
1-282-27657-3 9786612276576 0-566-09243-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Acknowledgements; Preface; Introduction; 1 A Little Theory Concerning Personal and Organizational Change; 2 Moving the Organization; 3 75 Ways to Help Sustain Organizational Transformation; 4 Implementation: Successfully Managing the Change Project; Appendix: Organizational Types; References and Suggested Further Reading; Index |
| Record Nr. | UNINA-9910777906903321 |
|
Orridge Martin <1947->
|
||
| Farnham, : Gower, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge
| Change leadership [[electronic resource] ] : developing a change-adept organization / / Martin Orridge |
| Autore | Orridge Martin <1947-> |
| Pubbl/distr/stampa | Farnham, : Gower, c2009 |
| Descrizione fisica | 1 online resource (129 p.) |
| Disciplina |
658.4/06
658.406 |
| Soggetto topico |
Employees - Attitudes
Organizational change Personnel management |
| ISBN |
1-351-95273-0
1-282-27657-3 9786612276576 0-566-09243-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; Acknowledgements; Preface; Introduction; 1 A Little Theory Concerning Personal and Organizational Change; 2 Moving the Organization; 3 75 Ways to Help Sustain Organizational Transformation; 4 Implementation: Successfully Managing the Change Project; Appendix: Organizational Types; References and Suggested Further Reading; Index |
| Record Nr. | UNINA-9910827973703321 |
|
Orridge Martin <1947->
|
||
| Farnham, : Gower, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The competency equation / / Martin Lewis and Mike Bellerby
| The competency equation / / Martin Lewis and Mike Bellerby |
| Autore | Lewis Martin |
| Pubbl/distr/stampa | Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 |
| Descrizione fisica | 1 online resource (160 pages) : illustrations |
| Soggetto topico |
Performance
Employees - Attitudes Employees - Rating of |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-86922-432-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Competency equation : the factors leading to the creation of value for organisations and the enjoyment of work |
| Record Nr. | UNINA-9910453043103321 |
|
Lewis Martin
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||
| Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The competency equation / / Martin Lewis and Mike Bellerby
| The competency equation / / Martin Lewis and Mike Bellerby |
| Autore | Lewis Martin |
| Pubbl/distr/stampa | Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 |
| Descrizione fisica | 1 online resource (160 pages) : illustrations |
| Soggetto topico |
Performance
Employees - Attitudes Employees - Rating of |
| ISBN | 1-86922-432-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Competency equation : the factors leading to the creation of value for organisations and the enjoyment of work |
| Record Nr. | UNINA-9910790555403321 |
|
Lewis Martin
|
||
| Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
The competency equation / / Martin Lewis and Mike Bellerby
| The competency equation / / Martin Lewis and Mike Bellerby |
| Autore | Lewis Martin |
| Pubbl/distr/stampa | Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 |
| Descrizione fisica | 1 online resource (160 pages) : illustrations |
| Soggetto topico |
Performance
Employees - Attitudes Employees - Rating of |
| ISBN | 1-86922-432-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Competency equation : the factors leading to the creation of value for organisations and the enjoyment of work |
| Record Nr. | UNINA-9910818072803321 |
|
Lewis Martin
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||
| Randburg, Republic of South Africa : , : Knowres Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-203-10085-9
1-136-23259-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910463141303321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910786726403321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp
| Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work / / edited by Alicia A. Grandey, James M. Diefendorff, Deborah E. Rupp |
| Pubbl/distr/stampa | New York : , : Routledge Academic, , 2013 |
| Descrizione fisica | 1 online resource (345 p.) |
| Disciplina | 331.25/6 |
| Altri autori (Persone) |
DiefendorffJames
GrandeyAlicia RuppDeborah E. <1975-> |
| Collana | Organization and Management Series |
| Soggetto topico |
Nonverbal communication in the workplace
Employees - Attitudes Customer relations Interpersonal relations Psychology, Industrial |
| ISBN |
1-136-23258-3
0-203-10085-9 1-136-23259-1 |
| Classificazione | PSY021000BUS041000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Contents; List of Illustrations; Series Foreword; Dedication; Foreword; About the Editors; Contributors; Acknowledgements; PART I Overview; 1 Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses; PART II Person Perspectives:Within, Between, Dyadic and Group; 2 Episodic Intrapersonal Emotion Regulation: Or, Dealing with Life as it Happens; 3 Motivation, Fit, Confidence, and Skills: How Do Individual Differences Influence Emotional Labor?; 4 The Social Effects of Emotion Regulation in Organizations; 5 Emotional Labor at the Unit-level
PART III Occupational Perspectives: Customer Service, Call Centers, Caring Professionals6 The Customer Experience of Emotional Labor; 7 Call Centers: Emotional Labor Over the Phone; 8 Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals; PART IV Contextual Perspectives: Organization, Gender, Culture; 9 Emotional Labor: Organization-level Influences, Strategies, and Outcomes; 10 Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home; 11 A Cultural Perspective on Emotion Labor PART V Multi-Disciplinary Perspectives: Reflections and Projections12 Reflections and Projections from Pioneers in Emotions Research; Emotional Labor: Looking Back Nearly 20 Years; Emotional Labor Across Five Levels of Analysis: Past, Present, Future; Conceptualizing Emotional Labor: An Emotion Regulation Perspective; Reflecting on Emotional Labor as a Social Meme; Back to the Future; Author Index; Subject Index |
| Record Nr. | UNINA-9910810502503321 |
| New York : , : Routledge Academic, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Employee engagement : tools for analysis, practice, and competitive advantage / / William H. Macey ... [et al.]
| Employee engagement : tools for analysis, practice, and competitive advantage / / William H. Macey ... [et al.] |
| Pubbl/distr/stampa | Malden, MA, : Wiley, 2009 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
658.3/14
658.314 |
| Altri autori (Persone) | MaceyWilliam H |
| Collana | Talent management essentials |
| Soggetto topico |
Employee motivation
Employees - Attitudes |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-37120-7
9786612371202 1-118-30552-3 1-4443-5795-6 1-4051-7902-3 1-4443-0653-7 1-4443-0654-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Engaging engagement -- The "feel and look" of employee engagement -- The key to an engaged workforce : an engagement culture -- Phase 1 of creating and executing an engagement campaign : diagnostics and the engagement survey -- Phase 2 of creating and executing an engagement campaign : action planning and intervention. |
| Record Nr. | UNINA-9910139931803321 |
| Malden, MA, : Wiley, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
