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Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott
| Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott |
| Pubbl/distr/stampa | Chicago, Ill., : ALA TechSource, c2013 |
| Descrizione fisica | 1 online resource (170 p.) |
| Disciplina | 025.5/2 |
| Altri autori (Persone) | Thomsett-ScottBeth C |
| Collana | LITA guide Implementing virtual reference services |
| Soggetto topico |
Electronic reference services (Libraries)
Electronic reference services (Libraries) - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-55570-950-8 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Chapter 1: Virtual Reference Services; Chapter 2: Using Twitter for Virtual Reference Services; Chapter 3: Using Google Voice and Chat for Reference at the Kelvin Smith Library; Chapter 4: Virtual Reference at UNLV Libraries; Chapter 5: Instant Messaging for Virtual Reference; Chapter 6: Embedded Librarians Using Web 2.0 Services for Reference; Chapter 7: My Info Quest; Chapter 8: AskColorado; Suggested Reading; About the Contributors; Index |
| Record Nr. | UNINA-9910462968703321 |
| Chicago, Ill., : ALA TechSource, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott
| Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott |
| Pubbl/distr/stampa | Chicago, Ill., : ALA TechSource, c2013 |
| Descrizione fisica | 1 online resource (170 p.) |
| Disciplina | 025.5/2 |
| Altri autori (Persone) | Thomsett-ScottBeth C |
| Collana | LITA guide Implementing virtual reference services |
| Soggetto topico |
Electronic reference services (Libraries)
Electronic reference services (Libraries) - United States |
| ISBN | 1-55570-950-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Chapter 1: Virtual Reference Services; Chapter 2: Using Twitter for Virtual Reference Services; Chapter 3: Using Google Voice and Chat for Reference at the Kelvin Smith Library; Chapter 4: Virtual Reference at UNLV Libraries; Chapter 5: Instant Messaging for Virtual Reference; Chapter 6: Embedded Librarians Using Web 2.0 Services for Reference; Chapter 7: My Info Quest; Chapter 8: AskColorado; Suggested Reading; About the Contributors; Index |
| Record Nr. | UNINA-9910786958903321 |
| Chicago, Ill., : ALA TechSource, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott
| Designing and implementing virtual reference services [[electronic resource]] : a LITA guide / / edited by Beth C. Thomsett-Scott |
| Pubbl/distr/stampa | Chicago, Ill., : ALA TechSource, c2013 |
| Descrizione fisica | 1 online resource (170 p.) |
| Disciplina | 025.5/2 |
| Altri autori (Persone) | Thomsett-ScottBeth C |
| Collana | LITA guide Implementing virtual reference services |
| Soggetto topico |
Electronic reference services (Libraries)
Electronic reference services (Libraries) - United States |
| ISBN | 1-55570-950-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Acknowledgments; Chapter 1: Virtual Reference Services; Chapter 2: Using Twitter for Virtual Reference Services; Chapter 3: Using Google Voice and Chat for Reference at the Kelvin Smith Library; Chapter 4: Virtual Reference at UNLV Libraries; Chapter 5: Instant Messaging for Virtual Reference; Chapter 6: Embedded Librarians Using Web 2.0 Services for Reference; Chapter 7: My Info Quest; Chapter 8: AskColorado; Suggested Reading; About the Contributors; Index |
| Record Nr. | UNINA-9910816841803321 |
| Chicago, Ill., : ALA TechSource, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital reference service [[electronic resource] /] / Gobinda Chowdhury
| Digital reference service [[electronic resource] /] / Gobinda Chowdhury |
| Autore | Chowdhury Gobinda |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group, c2004 |
| Descrizione fisica | 1 online resource (72 p.) |
| Disciplina |
025.5
025.524 |
| Collana | Library Review. No. 1 |
| Soggetto topico |
Electronic reference services (Libraries)
Digital libraries |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-51534-1
9786610515349 1-84544-394-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services
Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher |
| Record Nr. | UNINA-9910449885903321 |
Chowdhury Gobinda
|
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| Bradford, England, : Emerald Group, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital reference service [[electronic resource] /] / Gobinda Chowdhury
| Digital reference service [[electronic resource] /] / Gobinda Chowdhury |
| Autore | Chowdhury Gobinda |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group, c2004 |
| Descrizione fisica | 1 online resource (72 p.) |
| Disciplina |
025.5
025.524 |
| Collana | Library Review. No. 1 |
| Soggetto topico |
Electronic reference services (Libraries)
Digital libraries |
| ISBN |
1-280-51534-1
9786610515349 1-84544-394-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services
Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher |
| Record Nr. | UNINA-9910777324303321 |
|
Chowdhury Gobinda
|
||
| Bradford, England, : Emerald Group, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital reference service [[electronic resource] /] / Gobinda Chowdhury
| Digital reference service [[electronic resource] /] / Gobinda Chowdhury |
| Autore | Chowdhury Gobinda |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group, c2004 |
| Descrizione fisica | 1 online resource (72 p.) |
| Disciplina |
025.5
025.524 |
| Collana | Library Review. No. 1 |
| Soggetto topico |
Electronic reference services (Libraries)
Digital libraries |
| ISBN |
1-280-51534-1
9786610515349 1-84544-394-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services
Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher |
| Record Nr. | UNINA-9910816793603321 |
|
Chowdhury Gobinda
|
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| Bradford, England, : Emerald Group, c2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan
| Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan |
| Autore | Coffman Steve |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2003 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 025.5/24 |
| Soggetto topico |
Electronic reference services (Libraries)
Internet in library reference services |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9930-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; |
| Record Nr. | UNINA-9910451367703321 |
|
Coffman Steve
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||
| Chicago, : American Library Association, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan
| Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan |
| Autore | Coffman Steve |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2003 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 025.5/24 |
| Soggetto topico |
Electronic reference services (Libraries)
Internet in library reference services |
| ISBN | 0-8389-9930-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; |
| Record Nr. | UNINA-9910784206103321 |
|
Coffman Steve
|
||
| Chicago, : American Library Association, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan
| Going live [[electronic resource] ] : starting & running a virtual reference service / / Steve Coffman ; with contributions by Michelle Fiander, Kay Henshall, and Bernie Sloan |
| Autore | Coffman Steve |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Chicago, : American Library Association, 2003 |
| Descrizione fisica | 1 online resource (193 p.) |
| Disciplina | 025.5/24 |
| Soggetto topico |
Electronic reference services (Libraries)
Internet in library reference services |
| ISBN | 0-8389-9930-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; Chapter 1: Reference: The First One Hundred Years; Chapter 2: Getting Started: Designing Virtual Reference Systems; Chapter 3: Managing Virtual Reference Services; Chapter 4: Marketing Virtual Reference Services; Chapter 5: Where Do We Go From Here?; Appendix; Virtual Reference Services Bibliography; Index; |
| Record Nr. | UNINA-9910825335803321 |
|
Coffman Steve
|
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| Chicago, : American Library Association, 2003 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer
| IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer |
| Autore | Bielskas Amanda <1974-> |
| Pubbl/distr/stampa | Chicago, : ALA TechSource, an imprint of the American Library Association, c2012 |
| Descrizione fisica | 1 online resource (122 p.) |
| Disciplina | 20 |
| Altri autori (Persone) | DreyerKathleen M. <1972-> |
| Collana | The tech set |
| Soggetto topico |
Electronic reference services (Libraries)
Mobile communication systems - Library applications Instant messaging Text messages (Cell phone systems) |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-55570-844-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS |
| Record Nr. | UNINA-9910462950703321 |
|
Bielskas Amanda <1974->
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| Chicago, : ALA TechSource, an imprint of the American Library Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
