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5 star service : how to deliver exceptional customer service / / Michael Heppell
| 5 star service : how to deliver exceptional customer service / / Michael Heppell |
| Autore | Heppell Michael |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson, , [2015] |
| Descrizione fisica | 1 online resource (xvii, 273 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Customer services - Management
Consumer satisfaction |
| ISBN | 1-292-10022-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Five star service |
| Record Nr. | UNINA-9910154957503321 |
Heppell Michael
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| Harlow, England : , : Pearson, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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La Conquête des clients : Les magasins Gonset et la Suisse occidentale (1920-1960) / / Joël Jornod
| La Conquête des clients : Les magasins Gonset et la Suisse occidentale (1920-1960) / / Joël Jornod |
| Autore | Jornod Joël |
| Pubbl/distr/stampa | ©2019 |
| Descrizione fisica | 1 online resource (445 pages) : illustrations |
| Disciplina | 658.812 |
| Soggetto topico | Customer services - Management |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | fre |
| Altri titoli varianti | Conquête des clients |
| Record Nr. | UNINA-9910720890503321 |
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Jornod Joël
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| ©2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910457738403321 |
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Evenson Renee <1951->
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| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 [[electronic resource] ] : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
1-283-31957-8
9786613319579 0-8144-1716-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Record Nr. | UNINA-9910781628703321 |
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Evenson Renee <1951->
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||
| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson
| Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson |
| Autore | Evenson Renee <1951-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | New York, : American Management Association, c2012 |
| Descrizione fisica | 1 online resource (306 p.) |
| Disciplina | 658.3/1245 |
| Soggetto topico |
Customer services - Management
Executives - Training of Time management Leadership Communication in management |
| ISBN |
9786613319579
9781283319577 1283319578 9780814417164 0814417167 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. |
| Altri titoli varianti | Quick and easy techniques that get great results |
| Record Nr. | UNINA-9910964372703321 |
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Evenson Renee <1951->
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| New York, : American Management Association, c2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / / Robert A. Davis
| Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / / Robert A. Davis |
| Autore | Davis Robert A. <1947-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , [2013] |
| Descrizione fisica | 1 online resource (250 p.) |
| Disciplina | 658.7/87 |
| Collana | Wiley & SAS business series |
| Soggetto topico |
Business logistics
Inventory control Delivery of goods - Management Customer services - Management Supply and demand |
| ISBN |
1-118-74784-4
1-118-58571-2 |
| Classificazione | BUS019000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Demand-Driven Inventory Optimization and Replenishment Creating a More Efficient Supply Chain; Contents; Foreword; Preface; Acknowledgments; CHAPTER 1 Creating Demand-Driven Supply; THE PATH TO DEMAND-DRIVEN SUPPLY; SHIFTING FROM SUPPLY-DRIVEN TO DEMAND-DRIVEN METHODOLOGIES; So You Think You Can Do Better?; MOVING TO A DEMAND-DRIVEN SUPPLY; CREATING MY ISLAND OF EFFICIENCY; WHAT IS AN ISLAND OF EFFICIENCY?; The Intended Island of Efficiency; The Unintended Island of Efficiency; NOTES; CHAPTER 2 Achieving Timely and Accurate Responses to Customer Demand; PUSH AND PULL SUPPLY CHAINS
ENTER TOYOTA AND THE KANBAN SYSTEMFROM KANBAN TO JUST-IN-TIME PRODUCTION; WHAT IS NEEDED FOR A JIT SYSTEM TO WORK EFFICIENTLY?; A BROADER VIEW OF JIT/KANBAN IN ACTION; THE KNOWN DEMAND BECOMES THE PREDICTABLE DEMAND; THE JIT PRODUCTION SUPPLY CHAIN WEAKNESSES BECOME AMPLIFIED IN THE DISTRIBUTION CHAIN; SOME DISTRIBUTION ISSUES; THE CUSTOMER PUSHES BACK; THE SQUEEZE IS ON; CREATING AN EFFICIENT SUPPLY CHAIN USING JIT FUNCTIONALITY; PUSH-PULL TIPPING POINTS; IN SEARCH OF TRUE DEMAND; NOTES; CHAPTER 3 Just-in-Time and Enterprise Resource Planning Rise Together; DENORMALIZED TABLES SEQUENTIAL OPTIMIZATIONUPSTREAM SERVICE LEVELS; ACCUMULATED DEMAND VARIANCE; MULTIPLE HIERARCHIES OF SERVICE LEVEL REQUIREMENTS; THE EFFECTS OF ERP SHORTCOMINGS; The Result of Performing High-Powered Analytics and Optimization with Normalized Tables; SHIFTING COSTS ON A BALANCE SHEET; MOVING THE FOCUS AWAY FROM INVENTORY TO REPLENISHMENT; Segmentation; Monitoring; Reacting; THE LONG TAIL; MAKING MISTAKES FASTER; WORKING WITH ONE HAND TIED BEHIND YOUR BACK; SO, HERE WE ARE; NOTES; CHAPTER 4 How Does Days of Supply Wreak Havoc on the Supply Chain?; RULE-OF-THUMB DAYS/WEEKS OF SUPPLY EXPOSED INEFFICIENCIES OF RULE-OF-THUMB DAYS OF SUPPLYTURNING DAYS OF SUPPLY ON ITS HEAD; CREATING THE EFFICIENCY ENVELOPE; THE JOURNEY, SO FAR; NOTES; CHAPTER 5 What Will You Accomplish with Inventory Optimization?; HOW DOES INVENTORY OPTIMIZATION IMPROVE THE ERP SYSTEMS?; DEVELOPMENT OF THE INVENTORY POLICIES AND REPLENISHMENT PLANS; THE NETWORK STRUCTURE; THE SERVICE LEVEL; THE LEAD TIME AND LEAD-TIME VARIANCE; ORDERING RULES; DEMAND; DEVELOPING POLICY OUTPUTS; The Single Echelon; The Two-Echelon Distributions; The Multi-Echelon Distribution with Replenishment CHAPTER 6 Fitting Unlimited Optimization into a Constraining WorldTHE PRESENT STATE OF AFFAIRS IN REPLENISHMENT PLANNING; HOW ALERTS TAKE ON MORE SIGNIFICANCE WHEN CUSTOMER SERVICE IS PARAMOUNT; TIME; SPACE; THE COMINGLING OF DEMAND; THE SHORT SUPPLY OR ALLOCATED PRODUCT; WHERE DOES "OPTIMIZED" REPLENISHMENT NEED TO GO IN ORDER TO ENCOMPASS THE ENTIRE DISTRIBUTION CHAIN?; THE UPSTREAM REACTION; MOVING UPSTREAM REACTIONS INTO REAL REPLENISHMENT; Turn Volume versus Promotional Volume; The Single-Source/Single-Delivery/Short-Term Event; The Single-Source/Single-Delivery/Long-Term Event The Multi-Source/Multi-Delivery/Single Event |
| Record Nr. | UNINA-9910790545803321 |
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Davis Robert A. <1947->
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| Hoboken, New Jersey : , : Wiley, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / / Robert A. Davis
| Demand-driven inventory optimization and replenishment : creating a more efficient supply chain / / Robert A. Davis |
| Autore | Davis Robert A. <1947-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : Wiley, , [2013] |
| Descrizione fisica | 1 online resource (250 p.) |
| Disciplina | 658.7/87 |
| Collana | Wiley & SAS business series |
| Soggetto topico |
Business logistics
Inventory control Delivery of goods - Management Customer services - Management Supply and demand |
| ISBN |
1-118-74784-4
1-118-58571-2 |
| Classificazione | BUS019000 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Demand-Driven Inventory Optimization and Replenishment Creating a More Efficient Supply Chain; Contents; Foreword; Preface; Acknowledgments; CHAPTER 1 Creating Demand-Driven Supply; THE PATH TO DEMAND-DRIVEN SUPPLY; SHIFTING FROM SUPPLY-DRIVEN TO DEMAND-DRIVEN METHODOLOGIES; So You Think You Can Do Better?; MOVING TO A DEMAND-DRIVEN SUPPLY; CREATING MY ISLAND OF EFFICIENCY; WHAT IS AN ISLAND OF EFFICIENCY?; The Intended Island of Efficiency; The Unintended Island of Efficiency; NOTES; CHAPTER 2 Achieving Timely and Accurate Responses to Customer Demand; PUSH AND PULL SUPPLY CHAINS
ENTER TOYOTA AND THE KANBAN SYSTEMFROM KANBAN TO JUST-IN-TIME PRODUCTION; WHAT IS NEEDED FOR A JIT SYSTEM TO WORK EFFICIENTLY?; A BROADER VIEW OF JIT/KANBAN IN ACTION; THE KNOWN DEMAND BECOMES THE PREDICTABLE DEMAND; THE JIT PRODUCTION SUPPLY CHAIN WEAKNESSES BECOME AMPLIFIED IN THE DISTRIBUTION CHAIN; SOME DISTRIBUTION ISSUES; THE CUSTOMER PUSHES BACK; THE SQUEEZE IS ON; CREATING AN EFFICIENT SUPPLY CHAIN USING JIT FUNCTIONALITY; PUSH-PULL TIPPING POINTS; IN SEARCH OF TRUE DEMAND; NOTES; CHAPTER 3 Just-in-Time and Enterprise Resource Planning Rise Together; DENORMALIZED TABLES SEQUENTIAL OPTIMIZATIONUPSTREAM SERVICE LEVELS; ACCUMULATED DEMAND VARIANCE; MULTIPLE HIERARCHIES OF SERVICE LEVEL REQUIREMENTS; THE EFFECTS OF ERP SHORTCOMINGS; The Result of Performing High-Powered Analytics and Optimization with Normalized Tables; SHIFTING COSTS ON A BALANCE SHEET; MOVING THE FOCUS AWAY FROM INVENTORY TO REPLENISHMENT; Segmentation; Monitoring; Reacting; THE LONG TAIL; MAKING MISTAKES FASTER; WORKING WITH ONE HAND TIED BEHIND YOUR BACK; SO, HERE WE ARE; NOTES; CHAPTER 4 How Does Days of Supply Wreak Havoc on the Supply Chain?; RULE-OF-THUMB DAYS/WEEKS OF SUPPLY EXPOSED INEFFICIENCIES OF RULE-OF-THUMB DAYS OF SUPPLYTURNING DAYS OF SUPPLY ON ITS HEAD; CREATING THE EFFICIENCY ENVELOPE; THE JOURNEY, SO FAR; NOTES; CHAPTER 5 What Will You Accomplish with Inventory Optimization?; HOW DOES INVENTORY OPTIMIZATION IMPROVE THE ERP SYSTEMS?; DEVELOPMENT OF THE INVENTORY POLICIES AND REPLENISHMENT PLANS; THE NETWORK STRUCTURE; THE SERVICE LEVEL; THE LEAD TIME AND LEAD-TIME VARIANCE; ORDERING RULES; DEMAND; DEVELOPING POLICY OUTPUTS; The Single Echelon; The Two-Echelon Distributions; The Multi-Echelon Distribution with Replenishment CHAPTER 6 Fitting Unlimited Optimization into a Constraining WorldTHE PRESENT STATE OF AFFAIRS IN REPLENISHMENT PLANNING; HOW ALERTS TAKE ON MORE SIGNIFICANCE WHEN CUSTOMER SERVICE IS PARAMOUNT; TIME; SPACE; THE COMINGLING OF DEMAND; THE SHORT SUPPLY OR ALLOCATED PRODUCT; WHERE DOES "OPTIMIZED" REPLENISHMENT NEED TO GO IN ORDER TO ENCOMPASS THE ENTIRE DISTRIBUTION CHAIN?; THE UPSTREAM REACTION; MOVING UPSTREAM REACTIONS INTO REAL REPLENISHMENT; Turn Volume versus Promotional Volume; The Single-Source/Single-Delivery/Short-Term Event; The Single-Source/Single-Delivery/Long-Term Event The Multi-Source/Multi-Delivery/Single Event |
| Record Nr. | UNINA-9910819450903321 |
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Davis Robert A. <1947->
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| Hoboken, New Jersey : , : Wiley, , [2013] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital technology in service encounters : effects on frontline employees and customer responses / / Sonja Christ-Brendemühl
| Digital technology in service encounters : effects on frontline employees and customer responses / / Sonja Christ-Brendemühl |
| Autore | Christ-Brendemühl Sonja |
| Pubbl/distr/stampa | Wiesbaden, Germany : , : Springer Gabler, , [2022] |
| Descrizione fisica | 1 online resource (284 pages) |
| Disciplina | 658.812 |
| Collana | Innovation, Entrepreneurship und Digitalisierung |
| Soggetto topico |
Customer services - Management
Customer services - Technological innovations Customer services |
| ISBN |
9783658378851
9783658378844 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910580154503321 |
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Christ-Brendemühl Sonja
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| Wiesbaden, Germany : , : Springer Gabler, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan
| La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan |
| Autore | Lescano Duncan Lucio |
| Pubbl/distr/stampa | Bogotá : , : Ediciones de la U, , 2014 |
| Descrizione fisica | 1 online resource (279 páginas) : ilustraciones |
| Disciplina | 658.812 |
| Collana | Marketing |
| Soggetto topico |
Customer services - Management
Supply and demand Marketing Consumidor Servicio Oferta y demanda |
| Soggetto genere / forma | Libros electronicos. |
| ISBN | 958-762-358-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | spa |
| Record Nr. | UNINA-9910398228303321 |
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Lescano Duncan Lucio
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| Bogotá : , : Ediciones de la U, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan
| La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan |
| Autore | Lescano Duncan Lucio |
| Pubbl/distr/stampa | Bogotá : , : Ediciones de la U, , 2014 |
| Descrizione fisica | 1 online resource (279 páginas) : ilustraciones |
| Disciplina | 658.812 |
| Collana | Marketing |
| Soggetto topico |
Customer services - Management
Supply and demand Marketing Consumidor Servicio Oferta y demanda |
| Soggetto genere / forma | Libros electronicos. |
| ISBN | 958-762-358-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | spa |
| Record Nr. | UNINA-9910671520203321 |
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Lescano Duncan Lucio
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| Bogotá : , : Ediciones de la U, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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