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Microsoft Dynamics CRM 2011 reporting [[electronic resource] ] : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay
| Microsoft Dynamics CRM 2011 reporting [[electronic resource] ] : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay |
| Autore | Sinay Damian |
| Pubbl/distr/stampa | Birmingham, : Packt Pub., 2013 |
| Descrizione fisica | 1 online resource (308 p.) |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Data processing - Computer programs Management information systems |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-84968-231-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910463053303321 |
Sinay Damian
|
||
| Birmingham, : Packt Pub., 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics CRM 2011 reporting [[electronic resource] ] : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay
| Microsoft Dynamics CRM 2011 reporting [[electronic resource] ] : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay |
| Autore | Sinay Damian |
| Pubbl/distr/stampa | Birmingham, : Packt Pub., 2013 |
| Descrizione fisica | 1 online resource (308 p.) |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Data processing - Computer programs Management information systems |
| ISBN | 1-84968-231-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910786938703321 |
|
Sinay Damian
|
||
| Birmingham, : Packt Pub., 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics CRM 2011 reporting : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay
| Microsoft Dynamics CRM 2011 reporting : everything you need to know to work with reports in Dynamics CRM 2011 / / Damian Sinay |
| Autore | Sinay Damian |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Birmingham, : Packt Pub., 2013 |
| Descrizione fisica | 1 online resource (308 p.) |
| Disciplina | 658.8120285536 |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Data processing - Computer programs Management information systems |
| ISBN | 1-84968-231-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Microsoft Dynamics CRM 2011 Reporting -- Table of Contents -- Microsoft Dynamics CRM 2011 Reporting -- Credits -- About the Author -- About the Reviewers -- www.PacktPub.com -- Support files, eBooks, discount offers and more -- Why Subscribe? -- Free Access for Packt account holders -- Instant Updates on New Packt Books -- Preface -- What this book covers -- What you need for this book -- Who this book is for -- Conventions -- Reader feedback -- Customer support -- Downloading the example code -- Errata -- Piracy -- Questions -- 1. Introduction to Reporting in Microsoft Dynamics CRM -- CRM report types -- CRM report settings -- Categories -- Related Record Types -- Display in -- Languages -- SQL reporting services versions -- SQL Server databases -- Windows Service -- Report Manager website -- Report Server Web service -- Installation and configuration of Reporting Services Extensions -- Installation and configuration of Report Authoring Extension (Visual Studio development) -- Summary -- 2. Database Basics -- ERD basics -- Relationship types -- One-to-many relationships (1:N) -- Many-to-one relationships (N:1) -- Many-to-many relationships (N:N) -- SQL overview -- Select -- Update -- Delete -- Insert -- WHERE -- ORDER BY -- group by -- join -- SQL advanced -- CREATE TABLE -- DROP TABLE -- Stored procedures -- Cursors -- Transactions -- FetchXML overview -- Select fields -- Filters and conditions -- Order by -- Group by -- Linking to other entities -- Inner join -- Outer join -- Summary -- 3. Creating Your First Report in CRM -- Using Microsoft Dynamics CRM 2011 Report Wizard -- Using Visual Studio -- Publishing the report -- Summary -- 4. SQL Server Report Builder -- Report Builder overview -- Datasets -- Query Designer -- Creating a new report -- Table or Matrix Wizard -- Adding a logo to our report.
Advanced reports with Report Builder -- Map Wizard -- Map visualization types -- Testing the Map report -- The Report Builder's limitations -- Summary -- 5. Creating Contextual Reports -- Using Visual Studio -- Toolbox -- Expressions -- Prefilters -- Report parameters in detail -- CRM_FilterText -- CRM_FormatDate -- CRM_FormatTime -- CRM_FullName -- CRM_FilteredAccount -- CRM_URL -- CRM_CalendarType -- Data sources -- Embedded data sources -- Shared data sources -- Data sets -- Groups on data sets -- Adding columns to the report -- Hiding and showing columns -- Charts -- Drill-down and collapsible controls -- Summary -- 6. Creating Inline Reports -- Embedding reports on an entity form -- Creating a custom solution -- Creating the HTML web resource -- Implementing the report control -- Developer Toolkit -- Summary -- 7. Using Reports and Charts in Dashboard -- Showing report on a dashboard -- Exporting dashboards -- Basic charts -- Drill-down chart -- Charts editor -- Exporting charts -- Charts internals -- 3D charts -- Summary -- 8. Advance Custom Reporting and Automation -- The ASP.NET report -- Late binding -- Early binding -- CRM integration -- Silverlight reports -- MVVM -- Basic report automation -- Report scheduling -- Advanced report automation (programmatically) -- Summary -- 9. Failure Recovery and Best Practices -- Common failures in SSR authentication -- Tracing -- Enabling CRM Trace -- Using SQL Trace -- Report development best practices -- Report deployment best practices -- Improving the performance of reports -- Creating report caching -- Creating report snapshots -- Summary -- 10. Mobile Client -- New features for mobile clients -- The sales process -- The autosave feature -- SQL Server 2012 with SP1 -- Microsoft Surface -- The mobile client's considerations -- Authentication considerations -- Custom reports development considerations. Summary -- A. Expression Snippets -- Basic expressions -- Constants -- Variables -- Advanced expressions with VBScript code -- References -- Working with control events -- Actions -- Visibility -- Interactive Sorting -- Summary -- Index. |
| Record Nr. | UNINA-9910828244403321 |
|
Sinay Damian
|
||
| Birmingham, : Packt Pub., 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics CRM API development for online and on-premise environments / / Mark Beckner, Triston Arisawa ; foreword by Ismail Nalwala, Principal, IOTAP
| Microsoft Dynamics CRM API development for online and on-premise environments / / Mark Beckner, Triston Arisawa ; foreword by Ismail Nalwala, Principal, IOTAP |
| Autore | Beckner Mark |
| Edizione | [1st ed. 2013.] |
| Pubbl/distr/stampa | New York : , : Apress, , 2013 |
| Descrizione fisica | 1 online resource (xi, 76 pages) : illustrations (chiefly color) |
| Disciplina |
004
005.368 |
| Collana | Gale eBooks |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Data processing - Computer programs Management information systems Application program interfaces (Computer software) |
| ISBN |
1-4302-6348-2
1-4302-6347-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Contents at a Glance""; ""Contents""; ""Foreword""; ""About the Authors""; ""Chapter 1: Plugins and Workflow Activities""; ""Developing Plugins""; ""Basic Code Framework for Plugins""; ""Core Functionality for Plugins""; ""Querying Data""; ""Setting State""; ""Sending E-mail""; ""Tying It Together""; ""Developing Workflow Activities""; ""Plugin and Workflow Activity Registration""; ""Setting Up the Plugin Registration Tool""; ""Registering an Assembly""; ""Registering a Step""; ""Debugging Plugins""; ""Debugging CRM On-premise Solutions""; ""Debugging CRM Online Plugins""
""Installing the Profiler""""Profiling a Step""; ""Triggering the Profiler and Saving the Log File""; ""Debugging, Attaching, and Breakpoints""; ""Conclusion""; ""Chapter 2: .NET Apps and the CRM SDK""; ""Building an Application and Assembly""; ""References""; ""Calling the Assembly""; ""Retrieving CRM Data and Writing to SQL Server""; ""Retrieving Data""; ""Writing to SQL Server""; ""Creating and Deleting Records in CRM""; ""Creating a Record""; ""Deleting a Record""; ""Using Early Bound Classes""; ""Conclusion""; ""Chapter 3: Integration and Migration""; ""Custom-Coded Solutions"" ""Scribe Online""""Migrating Data from CRM 2011 on-premise to CRM Online""; ""Configuring an Agent""; ""Configuring Connections""; ""Configuring an Integration Services Solution""; ""Creating Maps""; ""Mapping Email Activities and Using Lookup Tables""; ""Mapping Annotations and File Attachments""; ""Conclusion""; ""Chapter 4: JScript and the REST Endpoint API""; ""Writing and Triggering JScript""; ""Create a Web Resource""; ""Reference the Web Resource""; ""Incorporating OData/REST Queries""; ""OData Queries with Single Results""; ""OData Queries with Multiple Results"" ""Anatomy of an OData Query""""Creating and Updating Records with OData/REST""; ""Update Record""; ""Create Record""; ""Conclusion""; ""Chapter 5: Reporting""; ""SSRS Development Environment""; ""Creating a Report Project and Report""; ""Connecting to CRM Online from SSRS""; ""Querying and Displaying Data""; ""Filtering Records with Parameters""; ""System Defined Parameters""; ""User Defined Parameters""; ""Linking Child Records""; ""Additional Filtering in SSRS""; ""Conclusion""; ""Index"" |
| Record Nr. | UNINA-9910437968603321 |
|
Beckner Mark
|
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| New York : , : Apress, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics Sure Step 2010 [[electronic resource] ] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid
| Microsoft Dynamics Sure Step 2010 [[electronic resource] ] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid |
| Autore | Shankar Chandru |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Olton, Birmingham, : Packt Pub. Ltd., 2011 |
| Descrizione fisica | 1 online resource (360 p.) |
| Disciplina |
650.0285
658.812028553 |
| Altri autori (Persone) | BellefroidVincent |
| Soggetto topico |
Customer relations - Management - Computer programs
Relationship marketing |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-99126-4
9786612991264 1-84968-111-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; Foreword; About the Authors; Acknowledgement; Acknowledgement; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1: Background and Concepts; The business solutions market; The importance of a methodology; Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions; What is Microsoft Dynamics Sure Step?; Microsoft Dynamics overview; What is a project?; Implementing the solution; ERP and CRM implementations-facts and figures; Summary; References; Chapter 2: Solution Selling and Driving Due Diligence
Driving value for the customer and the solution providerValue realization and measurement; What it means to be solution centric; Solution selling concepts; Solution selling-buyer's perspective; Building the trust; Building the vision; When to discuss feature/functionality or demo the solution; Staying aligned with the buyer; Vision processing-creation and reengineering; The Microsoft Solution Selling Process; Summary; References; Chapter 3: Managing Projects; About projects and project management; Myths and resistance; Is project management overhead? Is project management an obstacle to flexibility?Is project management unsalable?; Why project management?; The alternative; Using our own methodology; Why quality-driven companies prefer project management; The four pillars of project success; Communication matters; Rule number 1: Communication requires interaction; Rule number 2: E-mail does not equal project communication; Rule number 3: Be brief; Rule number 4: Set clear expectations; Proactive attitude makes the difference; Rule number 1: Look ahead and prevent; Rule number 2: Proactive power requires interaction Rule number 3: Measure for early warning signalsCreating a guiding project culture; The importance of closure; Project management essentials; The project lifecycle and phases; What is a phase?; Respect the phase-based approach; Project management processes; Break it up!; From estimate to follow up; The WBS as estimation instrument; Follow up based on WBS; The WBS as central concept; Project management adoption; The tireless quest for the perfect espresso; Embracing change; The indispensable organizational benefits; A core competency for your company; Profitable projects Satisfied customers and happy employeesSummary; References; Chapter 4: Selling with Sure Step; The Sure Step Diagnostic phase; The concept of Decision Accelerator (DA) Offerings; A repeatable process for the sales teams; Starting the discovery process with solution positioning; The first step to envisioning the future state; Identifying the right solution; Determining the infrastructure implications; Estimating the delivery costs, approach, plans, and roles; Reducing the risk perception; Estimating the Return on Investment (ROI); Developing the project charter; Closing the sales cycle Initiating the delivery cycle |
| Record Nr. | UNINA-9910458677803321 |
|
Shankar Chandru
|
||
| Olton, Birmingham, : Packt Pub. Ltd., 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics Sure Step 2010 [[electronic resource] ] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid
| Microsoft Dynamics Sure Step 2010 [[electronic resource] ] : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid |
| Autore | Shankar Chandru |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Olton, Birmingham, : Packt Pub. Ltd., 2011 |
| Descrizione fisica | 1 online resource (360 p.) |
| Disciplina |
650.0285
658.812028553 |
| Altri autori (Persone) | BellefroidVincent |
| Soggetto topico |
Customer relations - Management - Computer programs
Relationship marketing |
| ISBN |
1-282-99126-4
9786612991264 1-84968-111-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; Foreword; About the Authors; Acknowledgement; Acknowledgement; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1: Background and Concepts; The business solutions market; The importance of a methodology; Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions; What is Microsoft Dynamics Sure Step?; Microsoft Dynamics overview; What is a project?; Implementing the solution; ERP and CRM implementations-facts and figures; Summary; References; Chapter 2: Solution Selling and Driving Due Diligence
Driving value for the customer and the solution providerValue realization and measurement; What it means to be solution centric; Solution selling concepts; Solution selling-buyer's perspective; Building the trust; Building the vision; When to discuss feature/functionality or demo the solution; Staying aligned with the buyer; Vision processing-creation and reengineering; The Microsoft Solution Selling Process; Summary; References; Chapter 3: Managing Projects; About projects and project management; Myths and resistance; Is project management overhead? Is project management an obstacle to flexibility?Is project management unsalable?; Why project management?; The alternative; Using our own methodology; Why quality-driven companies prefer project management; The four pillars of project success; Communication matters; Rule number 1: Communication requires interaction; Rule number 2: E-mail does not equal project communication; Rule number 3: Be brief; Rule number 4: Set clear expectations; Proactive attitude makes the difference; Rule number 1: Look ahead and prevent; Rule number 2: Proactive power requires interaction Rule number 3: Measure for early warning signalsCreating a guiding project culture; The importance of closure; Project management essentials; The project lifecycle and phases; What is a phase?; Respect the phase-based approach; Project management processes; Break it up!; From estimate to follow up; The WBS as estimation instrument; Follow up based on WBS; The WBS as central concept; Project management adoption; The tireless quest for the perfect espresso; Embracing change; The indispensable organizational benefits; A core competency for your company; Profitable projects Satisfied customers and happy employeesSummary; References; Chapter 4: Selling with Sure Step; The Sure Step Diagnostic phase; The concept of Decision Accelerator (DA) Offerings; A repeatable process for the sales teams; Starting the discovery process with solution positioning; The first step to envisioning the future state; Identifying the right solution; Determining the infrastructure implications; Estimating the delivery costs, approach, plans, and roles; Reducing the risk perception; Estimating the Return on Investment (ROI); Developing the project charter; Closing the sales cycle Initiating the delivery cycle |
| Record Nr. | UNINA-9910791453403321 |
|
Shankar Chandru
|
||
| Olton, Birmingham, : Packt Pub. Ltd., 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microsoft Dynamics Sure Step 2010 : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid
| Microsoft Dynamics Sure Step 2010 : the smart guide to the successful delivery of Microsoft Dynamics business solutions / / Chandru Shankar, Vincent Bellefroid |
| Autore | Shankar Chandru |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Olton, Birmingham, : Packt Pub. Ltd., 2011 |
| Descrizione fisica | 1 online resource (360 p.) |
| Disciplina |
650.0285
658.812028553 |
| Altri autori (Persone) | BellefroidVincent |
| Soggetto topico |
Customer relations - Management - Computer programs
Relationship marketing |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-99126-4
9786612991264 1-84968-111-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; Foreword; About the Authors; Acknowledgement; Acknowledgement; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1: Background and Concepts; The business solutions market; The importance of a methodology; Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions; What is Microsoft Dynamics Sure Step?; Microsoft Dynamics overview; What is a project?; Implementing the solution; ERP and CRM implementations-facts and figures; Summary; References; Chapter 2: Solution Selling and Driving Due Diligence
Driving value for the customer and the solution providerValue realization and measurement; What it means to be solution centric; Solution selling concepts; Solution selling-buyer's perspective; Building the trust; Building the vision; When to discuss feature/functionality or demo the solution; Staying aligned with the buyer; Vision processing-creation and reengineering; The Microsoft Solution Selling Process; Summary; References; Chapter 3: Managing Projects; About projects and project management; Myths and resistance; Is project management overhead? Is project management an obstacle to flexibility?Is project management unsalable?; Why project management?; The alternative; Using our own methodology; Why quality-driven companies prefer project management; The four pillars of project success; Communication matters; Rule number 1: Communication requires interaction; Rule number 2: E-mail does not equal project communication; Rule number 3: Be brief; Rule number 4: Set clear expectations; Proactive attitude makes the difference; Rule number 1: Look ahead and prevent; Rule number 2: Proactive power requires interaction Rule number 3: Measure for early warning signalsCreating a guiding project culture; The importance of closure; Project management essentials; The project lifecycle and phases; What is a phase?; Respect the phase-based approach; Project management processes; Break it up!; From estimate to follow up; The WBS as estimation instrument; Follow up based on WBS; The WBS as central concept; Project management adoption; The tireless quest for the perfect espresso; Embracing change; The indispensable organizational benefits; A core competency for your company; Profitable projects Satisfied customers and happy employeesSummary; References; Chapter 4: Selling with Sure Step; The Sure Step Diagnostic phase; The concept of Decision Accelerator (DA) Offerings; A repeatable process for the sales teams; Starting the discovery process with solution positioning; The first step to envisioning the future state; Identifying the right solution; Determining the infrastructure implications; Estimating the delivery costs, approach, plans, and roles; Reducing the risk perception; Estimating the Return on Investment (ROI); Developing the project charter; Closing the sales cycle Initiating the delivery cycle |
| Record Nr. | UNINA-9910822368703321 |
|
Shankar Chandru
|
||
| Olton, Birmingham, : Packt Pub. Ltd., 2011 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Oracle Siebel CRM 8 installation and management [[electronic resource] ] : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal
| Oracle Siebel CRM 8 installation and management [[electronic resource] ] : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal |
| Autore | Hansal Alexander |
| Pubbl/distr/stampa | Birmingham, U.K., : Packt Pub., 2010 |
| Descrizione fisica | 1 online resource (572 p.) |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
WeiglMichael
BullTim |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Management - Data processing |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-73044-4
9786612730443 1-84968-057-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Author; About the Reviewers; Table of Contents; Preface; Chapter 1: Introducing the Siebel Web Architecture; The Siebel web architecture; The Siebel database; The Siebel File System; The Siebel Enterprise Server; The Siebel Gateway Name Server; The Siebel Server; The Application Object Manager (AOM); Configuration parameters; Data Manager (DM); Siebel Repository File (SRF); Siebel Web Engine (SWE); Siebel Web Templates (SWT); The web server; The Siebel Web Server Extension; The browser and the Siebel user interface; Summary
Chapter 2: Planning and Preparing the InstallationPlanning the Siebel CRM installation; Sample planning document; More planning information; Understanding hardware and software prerequisites; Sizing the Siebel deployment; Preparing the Siebel database; Creating the service owner account; Creating the Siebel File System root folder; Downloading the Siebel installation archives; Using a download management tool; Running the Siebel Image Creator; Obtaining the license key; Summary; Chapter 3: Installing Siebel CRM Server Software on Microsoft Windows; About the Siebel server installer Installation using GUI modeInstallation using console mode; Installing the Siebel Gateway Name Server; Installing the Siebel Server; Verifying successful Siebel Server installation; Installing the Siebel Database Server Utilities; About the Sample Database support module; Verifying the successful installation of the Siebel Database Server Utilities; Installing support files for the Siebel EAI Connectors; Installing the Siebel Web Server Extension; Checking the system configuration with the Siebel Environment Verification Tool (EVT); Applying patches for Siebel server software; Summary Chapter 4: Configuring Siebel Server Software on Microsoft WindowsAbout the Siebel Software Configuration Wizard; Configuring the Siebel Gateway Name Server; Verifying the successful Siebel Gateway Name Server configuration; Configuring the Siebel Enterprise; About the Siebel Enterprise name; About additional tasks for configuring the Enterprise; Verifying the successful Enterprise configuration; Configuring the Siebel Web Server Extension logical profile; About SWSE parameters; Verifying the successful SWSE logical profile creation; Installing the Siebel Database schema and seed data Preparing and executing the grantusr.sql fileEnter the correct tablespace names; Modify default passwords if needed; Add additional user accounts; Executing the grantusr.sql Script; About the Siebel Upgrade Wizard and the Log Parser; Steps of the Install Siebel Database task; Verifying the successful Siebel database installation; Using the Siebel Log Parser; Verifying tables and data; Restarting the Siebel Upgrade Wizard in the case of errors; Configuring the Siebel Server; Verifying the successful Siebel Server configuration; Configuring the Siebel Web Server Extension Verifying the successful Siebel Enterprise server installation |
| Record Nr. | UNINA-9910458811103321 |
|
Hansal Alexander
|
||
| Birmingham, U.K., : Packt Pub., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Oracle Siebel CRM 8 installation and management [[electronic resource] ] : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal
| Oracle Siebel CRM 8 installation and management [[electronic resource] ] : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal |
| Autore | Hansal Alexander |
| Pubbl/distr/stampa | Birmingham, U.K., : Packt Pub., 2010 |
| Descrizione fisica | 1 online resource (572 p.) |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
WeiglMichael
BullTim |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Management - Data processing |
| ISBN |
1-282-73044-4
9786612730443 1-84968-057-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Author; About the Reviewers; Table of Contents; Preface; Chapter 1: Introducing the Siebel Web Architecture; The Siebel web architecture; The Siebel database; The Siebel File System; The Siebel Enterprise Server; The Siebel Gateway Name Server; The Siebel Server; The Application Object Manager (AOM); Configuration parameters; Data Manager (DM); Siebel Repository File (SRF); Siebel Web Engine (SWE); Siebel Web Templates (SWT); The web server; The Siebel Web Server Extension; The browser and the Siebel user interface; Summary
Chapter 2: Planning and Preparing the InstallationPlanning the Siebel CRM installation; Sample planning document; More planning information; Understanding hardware and software prerequisites; Sizing the Siebel deployment; Preparing the Siebel database; Creating the service owner account; Creating the Siebel File System root folder; Downloading the Siebel installation archives; Using a download management tool; Running the Siebel Image Creator; Obtaining the license key; Summary; Chapter 3: Installing Siebel CRM Server Software on Microsoft Windows; About the Siebel server installer Installation using GUI modeInstallation using console mode; Installing the Siebel Gateway Name Server; Installing the Siebel Server; Verifying successful Siebel Server installation; Installing the Siebel Database Server Utilities; About the Sample Database support module; Verifying the successful installation of the Siebel Database Server Utilities; Installing support files for the Siebel EAI Connectors; Installing the Siebel Web Server Extension; Checking the system configuration with the Siebel Environment Verification Tool (EVT); Applying patches for Siebel server software; Summary Chapter 4: Configuring Siebel Server Software on Microsoft WindowsAbout the Siebel Software Configuration Wizard; Configuring the Siebel Gateway Name Server; Verifying the successful Siebel Gateway Name Server configuration; Configuring the Siebel Enterprise; About the Siebel Enterprise name; About additional tasks for configuring the Enterprise; Verifying the successful Enterprise configuration; Configuring the Siebel Web Server Extension logical profile; About SWSE parameters; Verifying the successful SWSE logical profile creation; Installing the Siebel Database schema and seed data Preparing and executing the grantusr.sql fileEnter the correct tablespace names; Modify default passwords if needed; Add additional user accounts; Executing the grantusr.sql Script; About the Siebel Upgrade Wizard and the Log Parser; Steps of the Install Siebel Database task; Verifying the successful Siebel database installation; Using the Siebel Log Parser; Verifying tables and data; Restarting the Siebel Upgrade Wizard in the case of errors; Configuring the Siebel Server; Verifying the successful Siebel Server configuration; Configuring the Siebel Web Server Extension Verifying the successful Siebel Enterprise server installation |
| Record Nr. | UNINA-9910785358703321 |
|
Hansal Alexander
|
||
| Birmingham, U.K., : Packt Pub., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Oracle Siebel CRM 8 installation and management : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal
| Oracle Siebel CRM 8 installation and management : install, configure, and manage a robust customer relationship management system using Siebel CRM / / Alexander Hansal |
| Autore | Hansal Alexander |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Birmingham, U.K., : Packt Pub., 2010 |
| Descrizione fisica | 1 online resource (572 p.) |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
WeiglMichael
BullTim |
| Soggetto topico |
Customer relations - Management - Computer programs
Customer relations - Management - Data processing |
| ISBN |
1-282-73044-4
9786612730443 1-84968-057-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Copyright; Credits; About the Author; About the Reviewers; Table of Contents; Preface; Chapter 1: Introducing the Siebel Web Architecture; The Siebel web architecture; The Siebel database; The Siebel File System; The Siebel Enterprise Server; The Siebel Gateway Name Server; The Siebel Server; The Application Object Manager (AOM); Configuration parameters; Data Manager (DM); Siebel Repository File (SRF); Siebel Web Engine (SWE); Siebel Web Templates (SWT); The web server; The Siebel Web Server Extension; The browser and the Siebel user interface; Summary
Chapter 2: Planning and Preparing the InstallationPlanning the Siebel CRM installation; Sample planning document; More planning information; Understanding hardware and software prerequisites; Sizing the Siebel deployment; Preparing the Siebel database; Creating the service owner account; Creating the Siebel File System root folder; Downloading the Siebel installation archives; Using a download management tool; Running the Siebel Image Creator; Obtaining the license key; Summary; Chapter 3: Installing Siebel CRM Server Software on Microsoft Windows; About the Siebel server installer Installation using GUI modeInstallation using console mode; Installing the Siebel Gateway Name Server; Installing the Siebel Server; Verifying successful Siebel Server installation; Installing the Siebel Database Server Utilities; About the Sample Database support module; Verifying the successful installation of the Siebel Database Server Utilities; Installing support files for the Siebel EAI Connectors; Installing the Siebel Web Server Extension; Checking the system configuration with the Siebel Environment Verification Tool (EVT); Applying patches for Siebel server software; Summary Chapter 4: Configuring Siebel Server Software on Microsoft WindowsAbout the Siebel Software Configuration Wizard; Configuring the Siebel Gateway Name Server; Verifying the successful Siebel Gateway Name Server configuration; Configuring the Siebel Enterprise; About the Siebel Enterprise name; About additional tasks for configuring the Enterprise; Verifying the successful Enterprise configuration; Configuring the Siebel Web Server Extension logical profile; About SWSE parameters; Verifying the successful SWSE logical profile creation; Installing the Siebel Database schema and seed data Preparing and executing the grantusr.sql fileEnter the correct tablespace names; Modify default passwords if needed; Add additional user accounts; Executing the grantusr.sql Script; About the Siebel Upgrade Wizard and the Log Parser; Steps of the Install Siebel Database task; Verifying the successful Siebel database installation; Using the Siebel Log Parser; Verifying tables and data; Restarting the Siebel Upgrade Wizard in the case of errors; Configuring the Siebel Server; Verifying the successful Siebel Server configuration; Configuring the Siebel Web Server Extension Verifying the successful Siebel Enterprise server installation |
| Record Nr. | UNINA-9910808949703321 |
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Hansal Alexander
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| Birmingham, U.K., : Packt Pub., 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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