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Biblioteca

MARC Lista (tabellare)
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Autore Motwani Jaideep
Edizione [1st ed.]
Pubbl/distr/stampa [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.562
Altri autori (Persone) PtacekRob
FlemingRichard
Collana Service systems and innovations in business and society collection
Soggetto topico Six sigma (Quality control standard)
Lean manufacturing
Service industries - Quality control
Cruise lines - Quality control
Soggetto genere / forma Electronic books.
Soggetto non controllato lean
lean sigma
service
waste elimination
continuous improvement
service excellence
ISBN 1-283-89508-0
1-60649-408-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index.
Altri titoli varianti Story of a cruise line transformation
Record Nr. UNINA-9910462553103321
Motwani Jaideep  
[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Autore Motwani Jaideep
Edizione [1st ed.]
Pubbl/distr/stampa [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.562
Altri autori (Persone) PtacekRob
FlemingRichard
Collana Service systems and innovations in business and society collection
Soggetto topico Six sigma (Quality control standard)
Lean manufacturing
Service industries - Quality control
Cruise lines - Quality control
Soggetto non controllato lean
lean sigma
service
waste elimination
continuous improvement
service excellence
ISBN 1-283-89508-0
1-60649-408-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index.
Altri titoli varianti Story of a cruise line transformation
Record Nr. UNINA-9910785722803321
Motwani Jaideep  
[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Lean sigma methods and tools for service organizations : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
Autore Motwani Jaideep
Edizione [1st ed.]
Pubbl/distr/stampa [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Descrizione fisica 1 online resource (138 p.)
Disciplina 658.562
Altri autori (Persone) PtacekRob
FlemingRichard
Collana Service systems and innovations in business and society collection
Soggetto topico Six sigma (Quality control standard)
Lean manufacturing
Service industries - Quality control
Cruise lines - Quality control
Soggetto non controllato lean
lean sigma
service
waste elimination
continuous improvement
service excellence
ISBN 1-283-89508-0
1-60649-408-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index.
Altri titoli varianti Story of a cruise line transformation
Record Nr. UNINA-9910822532203321
Motwani Jaideep  
[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui