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Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910464505303321 |
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910786432203321 |
|
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson
| Above the line : how to create a company culture that engages employees, delights customers and delivers results / / Michael Henderson |
| Autore | Henderson Michael |
| Pubbl/distr/stampa | Milton, Queensland, [Australia] : , : Wiley, , 2014 |
| Descrizione fisica | 1 online resource (248 pages) : b illustrations, photograph |
| Disciplina | 302.35 |
| Soggetto topico |
Corporate culture - United States
Corporations - Sociological aspects - United States Organizational behavior - United States Customer services - United States Customer relations - United States Industrial relations - United States |
| ISBN |
0-7303-1251-8
0-7303-1252-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Culture is transmitted from generation to generationA simpler definition of culture; CHAPTER 2 Why organisations should take culture seriously; The relationship of culture to business strategy; Culture is your organisation's first competitor; Culture is another word for performance; The impact of the global financial crisis; Gen Y employee expectations; Why organisations should take culture seriously; CHAPTER 3 Aligning culture and strategy; The relationship between culture and strategy; Culture and performance; Aligning culture and company strategy; Misaligned on strategy
Price, service or product? Pick one!From customer value to operating model; Values alignment to strategy; Understanding values; What are values?; How do values differ from morals and ethics?; How do values function?; The role of values in an organisation; Are values as important as organisations think they are?; Part II ABOVE THE LINE CULTURE; CHAPTER 4 Above and below the line cultures; Discovering above and below the line cultures; Below the line culture traits; Misaligned to strategy; Fearful; Angry; Taking; Draining; Empty; Lost; Disingenuous; Sense of rumour; Adopting a silo mentality Attention turned inChildish; Reactive; Blame storms; Pessimistic; High staff turnover; 10 costs associated with a below the line culture; Above the line culture traits; Giving; Fast; Sense of humour; Belonging; Attention turned out; Mature; Adaptive; Thought leading; Willing; Optimistic; Strong employee value proposition; 10 benefits of operating with an above the line culture; CHAPTER 5 Below the line stages: dead cultures; CHAPTER 6 Below the line stages: dying cultures; Summary of culture traits at this level; CHAPTER 7 Below the line stages: disabled cultures; Owning the culture Understanding ownership for leadersDisabled cultures; Characteristics of disabled cultures; CHAPTER 8 Crossing the line: a shift in perspective; The line and productivity; CHAPTER 9 Above the line cultures: stable; New behaviours; Summary of culture traits at the stable level; CHAPTER 10 Above the line cultures: successful; Mission and purpose; New questions; Summary of culture traits at the successful level; CHAPTER 11 Above the line cultures: excelling; New ways of thinking; The importance of intent; Features of excelling cultures; Summary of culture traits at the excelling level CHAPTER 12 A glimpse behind the curtain: consciousness and culture |
| Record Nr. | UNINA-9910811275703321 |
|
Henderson Michael
|
||
| Milton, Queensland, [Australia] : , : Wiley, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
At the fulcrum of Air Force identity : balancing the internal and external pressures of image and culture / / Jonathan Riley
| At the fulcrum of Air Force identity : balancing the internal and external pressures of image and culture / / Jonathan Riley |
| Autore | Riley Jonathan <1974-> |
| Pubbl/distr/stampa | Maxwell Air Force Base, Alabama : , : Air University Press, Air Force Research Institute, , 2014 |
| Descrizione fisica | 1 online resource (xiii, 82 pages) : illustrations |
| Collana | Drew paper |
| Soggetto topico |
Corporate culture - United States
Sociology, Military - United States Armed Forces - Military life Corporate culture Sociology, Military |
| Soggetto genere / forma | History |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910708044203321 |
|
Riley Jonathan <1974->
|
||
| Maxwell Air Force Base, Alabama : , : Air University Press, Air Force Research Institute, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Black families in corporate America [[electronic resource] /] / Susan D. Toliver
| Black families in corporate America [[electronic resource] /] / Susan D. Toliver |
| Autore | Toliver Susan Diane |
| Pubbl/distr/stampa | Thousand Oaks, Calif., : SAGE, c1998 |
| Descrizione fisica | 1 online resource (208 p.) |
| Disciplina |
306.85
306.85/089/96073 306.8508996073 |
| Collana | Understanding families |
| Soggetto topico |
Families, Black - United States
African American families Middle class families - United States Work and family - United States Corporate culture - United States |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-4833-2798-1
1-4522-4952-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. The study -- part II. The data. |
| Record Nr. | UNINA-9910480828803321 |
|
Toliver Susan Diane
|
||
| Thousand Oaks, Calif., : SAGE, c1998 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Black families in corporate America [[electronic resource] /] / Susan D. Toliver
| Black families in corporate America [[electronic resource] /] / Susan D. Toliver |
| Autore | Toliver Susan Diane |
| Pubbl/distr/stampa | Thousand Oaks, Calif., : SAGE, c1998 |
| Descrizione fisica | 1 online resource (xiii, 193 p.) |
| Disciplina | 306.8508996073 |
| Collana | Understanding families |
| Soggetto topico |
Families, Black - United States
African American families Middle class families - United States Work and family - United States Corporate culture - United States |
| ISBN |
1-4833-2798-1
1-4522-4952-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. The study -- part II. The data. |
| Record Nr. | UNINA-9910790971903321 |
|
Toliver Susan Diane
|
||
| Thousand Oaks, Calif., : SAGE, c1998 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Black families in corporate America [[electronic resource] /] / Susan D. Toliver
| Black families in corporate America [[electronic resource] /] / Susan D. Toliver |
| Autore | Toliver Susan Diane |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Thousand Oaks, Calif., : SAGE, c1998 |
| Descrizione fisica | 1 online resource (xiii, 193 p.) |
| Disciplina | 306.8508996073 |
| Collana | Understanding families |
| Soggetto topico |
Families, Black - United States
African American families Middle class families - United States Work and family - United States Corporate culture - United States |
| ISBN |
1-4833-2798-1
1-4522-4952-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | part I. The study -- part II. The data. |
| Record Nr. | UNINA-9910819690203321 |
|
Toliver Susan Diane
|
||
| Thousand Oaks, Calif., : SAGE, c1998 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Blowing the whistle : barriers to federal employees making disclosures : a report to the President and the Congress of the United States / / by the U.S. Merit Systems Protection Board
| Blowing the whistle : barriers to federal employees making disclosures : a report to the President and the Congress of the United States / / by the U.S. Merit Systems Protection Board |
| Pubbl/distr/stampa | Washington, DC : , : U.S. Merit System Protection Board, , [2011] |
| Descrizione fisica | 1 online resource (ii, 38 pages) : illustrations |
| Soggetto topico |
Whistle blowing - United States
Leaks (Disclosure of information) - United States Civil service - United States - Personnel management Employee-management relations in government - United States Corporate culture - United States |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Blowing the whistle |
| Record Nr. | UNINA-9910702187403321 |
| Washington, DC : , : U.S. Merit System Protection Board, , [2011] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Brazilians working with Americans [[electronic resource] ] : cultural case studies = Brasileiros que trabalham com americanos : estudos de casos culturais / / Orlando R. Kelm and Mary E. Risner
| Brazilians working with Americans [[electronic resource] ] : cultural case studies = Brasileiros que trabalham com americanos : estudos de casos culturais / / Orlando R. Kelm and Mary E. Risner |
| Autore | Kelm Orlando R. <1957-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Austin, : University of Texas Press, 2007 |
| Descrizione fisica | 1 online resource (209 p.) |
| Disciplina | 331.6/273081 |
| Altri autori (Persone) | RisnerMary E |
| Soggetto topico |
Americans - Employment - Brazil
Business etiquette - Brazil Business etiquette - United States Business communication - Brazil Business communication - United States Intercultural communication - Brazil Corporate culture - Brazil Corporate culture - United States Foreign executives - Brazil |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-292-79494-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910452116803321 |
|
Kelm Orlando R. <1957->
|
||
| Austin, : University of Texas Press, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Brazilians working with Americans [[electronic resource] ] : cultural case studies = Brasileiros que trabalham com americanos : estudos de casos culturais / / Orlando R. Kelm and Mary E. Risner
| Brazilians working with Americans [[electronic resource] ] : cultural case studies = Brasileiros que trabalham com americanos : estudos de casos culturais / / Orlando R. Kelm and Mary E. Risner |
| Autore | Kelm Orlando R. <1957-> |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Austin, : University of Texas Press, 2007 |
| Descrizione fisica | 1 online resource (209 p.) |
| Disciplina | 331.6/273081 |
| Altri autori (Persone) | RisnerMary E |
| Soggetto topico |
Americans - Employment - Brazil
Business etiquette - Brazil Business etiquette - United States Business communication - Brazil Business communication - United States Intercultural communication - Brazil Corporate culture - Brazil Corporate culture - United States Foreign executives - Brazil |
| ISBN | 0-292-79494-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Frontmatter -- Contents / Sumário -- Preface -- Prefácio -- Acknowledgments -- Agradecimentos -- 1. The Pressure’s On -- 2. World Ship -- 3. Burger World -- 4. Electro World -- 5. Petro Fibras -- 6. World Car -- 7. Donut World -- 8. Pizza World -- 9. World Auto Parts -- 10. Eco-Amusement World -- Glossary: English-Portuguese -- Glossário: Português-Inglês -- Suggested Readings / Leituras sugeridas |
| Record Nr. | UNINA-9910778107803321 |
|
Kelm Orlando R. <1957->
|
||
| Austin, : University of Texas Press, 2007 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
