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Biblioteca

MARC Lista (tabellare)
L'agriculture contractuelle : Rôle, usage et raison d'être / / Pavel Vavra
L'agriculture contractuelle : Rôle, usage et raison d'être / / Pavel Vavra
Autore Vavra Pavel
Pubbl/distr/stampa Paris : , : OECD Publishing, , [2009]
Descrizione fisica 1 online resource (44 pages)
Disciplina 658.4058
Collana OECD Food, Agriculture and Fisheries Papers
Soggetto topico Contracting out
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione fre
Altri titoli varianti L'agriculture contractuelle
Record Nr. UNINA-9910138316503321
Vavra Pavel  
Paris : , : OECD Publishing, , [2009]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
An assessment of the collection and analysis of hydrologic data by private contractors for the U.S. Geological Survey / / by F.A. Kilpatrick, A. Condes de la Torre, and R.D. Hutchinson
An assessment of the collection and analysis of hydrologic data by private contractors for the U.S. Geological Survey / / by F.A. Kilpatrick, A. Condes de la Torre, and R.D. Hutchinson
Autore Kilpatrick F. A.
Pubbl/distr/stampa Reston, Virginia : , : U.S. Geological Survey, , 1983
Descrizione fisica 1 online resource (ii, 120 pages) : illustrations, maps
Collana Water-resources investigations report
Soggetto topico Hydrology - Research - Evaluation
Contracting out - Evaluation
Contracting out
Hydrology - Research
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910713097603321
Kilpatrick F. A.  
Reston, Virginia : , : U.S. Geological Survey, , 1983
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
Autore Brown Douglas <1959->
Pubbl/distr/stampa Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Descrizione fisica 1 online resource (xiv, 366 p. ) : ill
Disciplina 658.4/058
Altri autori (Persone) WilsonScott <1957->
Soggetto topico Contracting out
Soggetto genere / forma Electronic books.
ISBN 1-280-27690-8
9786610276905
0-471-72827-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index.
Record Nr. UNINA-9910457580203321
Brown Douglas <1959->  
Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
The black book of outsourcing [[electronic resource] ] : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
Autore Brown Douglas <1959->
Pubbl/distr/stampa Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Descrizione fisica 1 online resource (xiv, 366 p. ) : ill
Disciplina 658.4/058
Altri autori (Persone) WilsonScott <1957->
Soggetto topico Contracting out
ISBN 0-470-31561-X
1-280-27690-8
9786610276905
0-471-72827-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index.
Record Nr. UNINA-9910784404003321
Brown Douglas <1959->  
Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The black book of outsourcing : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
The black book of outsourcing : how to manage the changes, challenges, and opportunities / / Douglas Brown and Scott Wilson
Autore Brown Douglas <1959->
Edizione [1st ed.]
Pubbl/distr/stampa Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Descrizione fisica 1 online resource (xiv, 366 p. ) : ill
Disciplina 658.4/058
Altri autori (Persone) WilsonScott <1957->
Soggetto topico Contracting out
ISBN 9786610276905
9780470315613
047031561X
9781280276903
1280276908
9780471728276
0471728276
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Preface. Introduction: Outsourcing: Opportunities and Challenges. Part One: How to Plan, Lead, and Manage Outsourcing Initiatives. Chapter 1: Overview of the Outsourcing Process. Chapter 2: Making the Decision to Outsource. Chapter 3: What You Need to Know before You Start. Chapter 4: Assessing Cost, Benefit, and Risk for Your Outsourcing Venture. Chapter 5: Outsourcing Options. Chapter 6: Selecting Your Suppliers and Vendors. Chapter 7: Managing Your Outsourcing Vendors. Chapter 8: Navigating Contracts and Negotiations. Chapter 9: New Career Opportunities in Outsourcing Management. Chapter 10: Finding Top Outsourcers: Vendor Directory. Chapter 11: Avoiding Common Outsourcing Mistakes. Part Two: The Indispensable Guide to Finding an Outsourcing Career. Chapter 12: Strategizing for Success in the New Global Economy. Chapter 13: Learning to Market Yourself in the Global Economy. Chapter 14: Hot Jobs in Outsourcing. Chapter 15: Finding an Offshore, Nearshore, or Bestshore Job. Part Three: The Indispensable Guide for Outsourcing Entrepreneurs. Chapter 16: Starting Down the Entrepreneurial Path to Outsourcing. Chapter 17: Capitalizing on the Outsourcing Start-Up Boom. Chapter 18: Starting an Outsourcing Business. Glossary. Index.
Record Nr. UNINA-9910961433803321
Brown Douglas <1959->  
Hoboken, N, J., : John Wiley & Sons, Inc., 2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
Autore Click Rick L
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2005
Descrizione fisica 1 online resource (257 p.)
Disciplina 658.4/058
Altri autori (Persone) DueningThomas N
Soggetto topico Contracting out
Soggetto genere / forma Electronic books.
ISBN 1-280-26551-5
9786610265510
0-471-70097-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS
STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY
Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY
Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index
Record Nr. UNINA-9910457240003321
Click Rick L  
Hoboken, N.J., : John Wiley & Sons, c2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
Business process outsourcing [[electronic resource] ] : the competitive advantage / / Rick L. Click, Thomas N. Duening
Autore Click Rick L
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2005
Descrizione fisica 1 online resource (257 p.)
Disciplina 658.4/058
Altri autori (Persone) DueningThomas N
Soggetto topico Contracting out
ISBN 1-280-26551-5
9786610265510
0-471-70097-5
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS
STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY
Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY
Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index
Record Nr. UNINA-9910784415403321
Click Rick L  
Hoboken, N.J., : John Wiley & Sons, c2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Business process outsourcing : the competitive advantage / / Rick L. Click, Thomas N. Duening
Business process outsourcing : the competitive advantage / / Rick L. Click, Thomas N. Duening
Autore Click Rick L
Edizione [1st ed.]
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2005
Descrizione fisica 1 online resource (257 p.)
Disciplina 658.4/058
Altri autori (Persone) DueningThomas N
Soggetto topico Contracting out
ISBN 9786610265510
9781280265518
1280265515
9780471700975
0471700975
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Business Process Outsourcing; contents; foreword; preface; acknowledgments; Part One: BPO Overview; Chapter 1: What Is So Revolutionary about BPO?; BPO: A SOCIO-TECHNICAL INNOVATION; DRIVING FACTORS; BPO TYPES; TO BPO OR NOT TO BPO? A STRATEGIC QUESTION; SUMMARY; Chapter 2: Who Is Using BPO and How?; SUCCESSFUL OFFSHORE OUTSOURCING; COMPETENCE CO-DEVELOPMENT OUTSOURCING; VARIABLE-PRICE OUTSOURCING; FIRST-TIME OUTSOURCING; REVERSE OUTSOURCING; BUSINESS TRANSFORMATION OUTSOURCING; UNSUCCESSFUL OFFSHORE OUTSOURCING; CONCLUSION; SUMMARY; Part Two: To BPO or Not to BPO?
Chapter 3: Identify and Select the BPO Opportunity BPO PROJECT TEAM STRUCTURE; SIX-STEP PROCESS; STEP 1: ESTABLISH A BPO ANALYSIS TEAM; STEP 2: CONDUCT A CURRENT STATE ANALYSIS; STEP 3: IDENTIFY CORE AND NONCORE ACTIVITIES; STEP 4: IDENTIFY BPO OPPORTUNITIES; STEP 5: MODEL THE BPO PROJECT; STEP 6: DEVELOP AND PRESENT THE BUSINESS CASE; CONCLUSION; SUMMARY; Chapter 4: Identify and Manage the Costs of BPO; TOTAL COST MANAGEMENT; FINANCIAL COSTS; STRATEGIC COSTS; CONCLUSION; SUMMARY; Part Three: BPO Vendor Selection; Chapter 5: Identify and Select a BPO Vendor; AN EIGHT-STEP PROCESS
STEP 1: APPOINT A VENDOR SELECTION TEAM STEP 2: ESTABLISH QUALIFICATIONS; STEP 3: DEVELOP A LONG LIST; STEP 4: REQUEST FOR INFORMATION; STEP 5: REQUEST FOR PROPOSALS; STEP 6: EVALUATE THE PROPOSALS; STEP 7: SELECT A SHORT LIST; STEP 8: SELECT THE VENDOR; CONCLUSION; SUMMARY; Chapter 6: BPO Contracts; NEGOTIATING BPO AGREEMENTS; TERMS OF THE BPO CONTRACT; CONCLUSION; SUMMARY; Part Four: Executing an Outsourcing Project; Chapter 7: Managing the BPO Transition; THE BPO PROJECT MANAGEMENT PLAN; GENERAL PRINCIPLES OF CHANGE MANAGEMENT; CONCLUSION; SUMMARY
Chapter 8: Managing the Buyer - Vendor Relationship FUNDAMENTAL CHARACTERISTICS OF THE BPO PROJECT; BPO RELATIONSHIP SUCCESS FACTORS; RELATIONSHIP RISK FACTORS; CONCLUSION; SUMMARY; Chapter 9: Infrastructure Considerations and Challenges; HARDWARE INFRASTRUCTURE; SOFTWARE INFRASTRUCTURE; KNOWLEDGE INFRASTRUCTURE; TRAINING AND SUPPORT INFRASTRUCTURE; CONCLUSION; SUMMARY; Chapter 10: Business Risks and Mitigation Strategies; HUMAN CAPITAL RISKS; PROJECT RISKS; INTELLECTUAL PROPERTY RISKS; LEGAL RISKS; VENDOR ORGANIZATIONAL RISKS; VALUE RISKS; FORCE MAJEURE RISKS; CONCLUSION; SUMMARY
Part Five: The Future of BPO Chapter 11: Future Potential for BPO; GLOBAL BUSINESS ENVIRONMENT; STRATEGY AND COMPETITIVENESS; BPO AND POLITICS; BPO AND GLOBAL ECONOMICS; BPO AND GLOBAL WORKERS; BPO AND EDUCATION; OUTRAGEOUS PREDICTIONS: WHAT'S LEFT FOR AMERICA?; CONCLUSION; endnotes; Index
Record Nr. UNINA-9910955567803321
Click Rick L  
Hoboken, N.J., : John Wiley & Sons, c2005
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby
Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby
Autore Halvey John K
Edizione [2nd ed.]
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2007
Descrizione fisica 1 online resource (602 p.)
Disciplina 658.4058
658.723
Altri autori (Persone) MelbyBarbara Murphy
Soggetto topico Contracting out
Industrial procurement
Soggetto genere / forma Electronic books.
ISBN 1-119-19725-2
1-280-82714-9
9786610827145
0-470-12693-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)
Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM)
Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS
5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS
KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES
Chapter 6: MEASURING PERFORMANCE
Record Nr. UNINA-9910143684403321
Halvey John K  
Hoboken, N.J., : John Wiley & Sons, c2007
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby
Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby
Autore Halvey John K
Edizione [2nd ed.]
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2007
Descrizione fisica 1 online resource (602 p.)
Disciplina 658.4058
658.723
Altri autori (Persone) MelbyBarbara Murphy
Soggetto topico Contracting out
Industrial procurement
ISBN 1-119-19725-2
1-280-82714-9
9786610827145
0-470-12693-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)
Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM)
Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS
5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS
KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES
Chapter 6: MEASURING PERFORMANCE
Record Nr. UNINA-9910830032903321
Halvey John K  
Hoboken, N.J., : John Wiley & Sons, c2007
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