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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes
| Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes |
| Autore | Hayes Bob E. <1963-> |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 |
| Descrizione fisica | 1 online resource (311 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Consumer satisfaction - Statistical methods
Questionnaires |
| Soggetto genere / forma | Electronic books. |
| ISBN | 600-00-4864-5 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910453023803321 |
Hayes Bob E. <1963->
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes
| Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes |
| Autore | Hayes Bob E. <1963-> |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 |
| Descrizione fisica | 1 online resource (311 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Consumer satisfaction - Statistical methods
Questionnaires |
| ISBN |
0-87389-111-2
600-00-4864-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910779877503321 |
|
Hayes Bob E. <1963->
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes
| Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / / Bob E. Hayes |
| Autore | Hayes Bob E. <1963-> |
| Edizione | [Third edition.] |
| Pubbl/distr/stampa | Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 |
| Descrizione fisica | 1 online resource (311 p.) |
| Disciplina | 658.8/12 |
| Soggetto topico |
Consumer satisfaction - Statistical methods
Questionnaires |
| ISBN |
0-87389-111-2
600-00-4864-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910819184703321 |
|
Hayes Bob E. <1963->
|
||
| Milwaukee, Wisconsin : , : ASQ Quality Press, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford
| Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford |
| Autore | Albeanu Mircea |
| Pubbl/distr/stampa | Farnham, U.K., : Gower, 2010 |
| Descrizione fisica | 1 online resource (143 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
HunterIan
RadfordJo |
| Collana | The Gower HR transformation series |
| Soggetto topico |
Service industries - Quality control
Consumer satisfaction - Statistical methods |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-351-89987-2
1-283-14882-X 9786613148827 0-566-09165-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading |
| Record Nr. | UNINA-9910456289703321 |
|
Albeanu Mircea
|
||
| Farnham, U.K., : Gower, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford
| Six sigma in HR transformation [[electronic resource] ] : achieving excellence in service delivery / / Mircea Albeanu and Ian Hunter with Jo Radford |
| Autore | Albeanu Mircea |
| Pubbl/distr/stampa | Farnham, U.K., : Gower, 2010 |
| Descrizione fisica | 1 online resource (143 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
HunterIan
RadfordJo |
| Collana | The Gower HR transformation series |
| Soggetto topico |
Service industries - Quality control
Consumer satisfaction - Statistical methods |
| ISBN |
1-351-89987-2
1-283-14882-X 9786613148827 0-566-09165-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover; Contents; List of Figures; List of Tables; 1 Introduction; 2 Six SigmaTeams, Projects and Techniques; 3 Six Sigma Methodologies; 4 Lessons Learned from Delivering High Impact Six Sigma Projects; Appendix 1 Example Project Charter; Appendix 2 Software Packages Used for Six Sigma Projects; Appendix 3 List of Useful Statistical Formulas; Further Reading |
| Record Nr. | UNINA-9910781152203321 |
|
Albeanu Mircea
|
||
| Farnham, U.K., : Gower, 2010 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
