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A complaint is a gift [[electronic resource] ] : recovering customer loyalty when things go wrong / / Janelle Barlow, Claus Møller
| A complaint is a gift [[electronic resource] ] : recovering customer loyalty when things go wrong / / Janelle Barlow, Claus Møller |
| Autore | Barlow Janelle <1943-> |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | San Francisco, Calif., : Berrett-Koehler Publishers, c2008 |
| Descrizione fisica | 1 online resource (305 p.) |
| Disciplina | 658.8/343 |
| Altri autori (Persone) | MøllerClaus <1942-> |
| Collana | 0 |
| Soggetto topico |
Consumer complaints
Customer services |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-29927-1
9786612299278 1-57675-946-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | A complaint is a gift strategy -- Complaints: necessary evil or opportunities? -- Capitalizing on complaints -- Why most customers don't complain -- In the mind of the complaining customer -- The gift formula -- Creating better customers with goodwill -- When customers go ballistic -- It's all in the words: responding to written complaints -- From a whisper to a global shout -- When feedback gets personal -- When you complain, make sure you are giving a gift. |
| Record Nr. | UNINA-9910454168403321 |
Barlow Janelle <1943->
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| San Francisco, Calif., : Berrett-Koehler Publishers, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman
| Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman |
| Autore | Friedman Monroe |
| Pubbl/distr/stampa | New York : , : Routledge, , 1999 |
| Descrizione fisica | 1 online resource (305 p.) |
| Disciplina | 381/.3 |
| Soggetto topico |
Consumer behavior
Boycotts Consumer satisfaction Consumer complaints |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-135-96042-9
0-203-90040-5 1-280-31675-6 0-203-90041-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Contents; Acknowledgments; Preface; Consumer Boycott Basics; Factors Affecting Boycott Success; Labor Boycotts; Consumer Economic Boycotts; Minority Group Initiatives: African American Boycotts; Boycott Initiatives of Other Minority Groups; Boycotts by Religious Groups; Ecological Boycotts; Consumer ~Buycotts~; Boycott Issues and Tactics in Historical Perspective; The 1966 Consumer Protest as Seen by Its Leaders; Boycott Observations over Time; Notes; References; Permissions; Index |
| Record Nr. | UNINA-9910450518403321 |
|
Friedman Monroe
|
||
| New York : , : Routledge, , 1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman
| Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman |
| Autore | Friedman Monroe |
| Pubbl/distr/stampa | New York : , : Routledge, , 1999 |
| Descrizione fisica | 1 online resource (305 p.) |
| Disciplina | 381/.3 |
| Soggetto topico |
Consumer behavior
Boycotts Consumer satisfaction Consumer complaints |
| ISBN |
1-135-96041-0
1-135-96042-9 0-203-90040-5 1-280-31675-6 0-203-90041-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Contents; Acknowledgments; Preface; Consumer Boycott Basics; Factors Affecting Boycott Success; Labor Boycotts; Consumer Economic Boycotts; Minority Group Initiatives: African American Boycotts; Boycott Initiatives of Other Minority Groups; Boycotts by Religious Groups; Ecological Boycotts; Consumer ~Buycotts~; Boycott Issues and Tactics in Historical Perspective; The 1966 Consumer Protest as Seen by Its Leaders; Boycott Observations over Time; Notes; References; Permissions; Index |
| Record Nr. | UNINA-9910783650703321 |
|
Friedman Monroe
|
||
| New York : , : Routledge, , 1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman
| Consumer boycotts : effecting change through the marketplace and the media / / Monroe Friedman |
| Autore | Friedman Monroe |
| Pubbl/distr/stampa | New York : , : Routledge, , 1999 |
| Descrizione fisica | 1 online resource (305 p.) |
| Disciplina | 381/.3 |
| Soggetto topico |
Consumer behavior
Boycotts Consumer satisfaction Consumer complaints |
| ISBN |
1-135-96041-0
1-135-96042-9 0-203-90040-5 1-280-31675-6 0-203-90041-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Title; Contents; Acknowledgments; Preface; Consumer Boycott Basics; Factors Affecting Boycott Success; Labor Boycotts; Consumer Economic Boycotts; Minority Group Initiatives: African American Boycotts; Boycott Initiatives of Other Minority Groups; Boycotts by Religious Groups; Ecological Boycotts; Consumer ~Buycotts~; Boycott Issues and Tactics in Historical Perspective; The 1966 Consumer Protest as Seen by Its Leaders; Boycott Observations over Time; Notes; References; Permissions; Index |
| Record Nr. | UNINA-9910822612203321 |
|
Friedman Monroe
|
||
| New York : , : Routledge, , 1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer Assistance Group (CAG) [[electronic resource]]
| Customer Assistance Group (CAG) [[electronic resource]] |
| Pubbl/distr/stampa | [Washington, D.C.] : , : Comptroller of the Currency, Administrator of National Banks, Office of the Ombudsman, , [2000] |
| Soggetto topico |
National banks (United States)
Consumer complaints |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Customer Assistance Group |
| Record Nr. | UNINA-9910692106803321 |
| [Washington, D.C.] : , : Comptroller of the Currency, Administrator of National Banks, Office of the Ombudsman, , [2000] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Fair lending report of the Consumer Financial Protection Bureau
| Fair lending report of the Consumer Financial Protection Bureau |
| Pubbl/distr/stampa | Washington, D.C. : , : Consumer Financial Protection Bureau, , 2012- |
| Descrizione fisica | 1 online resource (volumes) : illustrations |
| Disciplina | 381.34 |
| Soggetto topico |
Consumer complaints - United States
Predatory lending - United States - Prevention Consumer protection - United States Consumer complaints Consumer protection |
| Soggetto genere / forma |
Internet resources.
Periodicals. Statistics. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910703441703321 |
| Washington, D.C. : , : Consumer Financial Protection Bureau, , 2012- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB
| Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB |
| Pubbl/distr/stampa | Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- |
| Descrizione fisica | 1 online resource |
| Disciplina | 658.8/12/05 |
| Soggetto topico |
Consumer satisfaction
Consumer complaints Consumer behavior Consommateurs - Satisfaction Consommateurs - Plaintes Consommateurs - Comportement Consumentengedrag |
| Soggetto genere / forma |
Electronic journals.
Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
CS/D & CB
JCS/D & CB JCSDCB |
| Record Nr. | UNINA-9910273532503321 |
| Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB
| Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB |
| Pubbl/distr/stampa | Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- |
| Descrizione fisica | 1 online resource |
| Disciplina | 658.8/12/05 |
| Soggetto topico |
Consumer satisfaction
Consumer complaints Consumer behavior Consumer Behavior Consommateurs - Satisfaction Consommateurs - Plaintes Consommateurs - Comportement Consumentengedrag |
| Soggetto genere / forma | Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
CS/D & CB
JCS/D & CB JCSDCB |
| Record Nr. | UNISA-996200807803316 |
| Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB
| Journal of consumer satisfaction, dissatisfaction, and complaining behavior : CS/D & CB |
| Pubbl/distr/stampa | Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- |
| Descrizione fisica | 1 online resource |
| Disciplina | 658.8/12/05 |
| Soggetto topico |
Consumer satisfaction
Consumer complaints Consumer behavior Consumer Behavior Consommateurs - Satisfaction Consommateurs - Plaintes Consommateurs - Comportement Consumentengedrag |
| Soggetto genere / forma | Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
CS/D & CB
JCS/D & CB JCSDCB |
| Record Nr. | UNINA-9910679786403321 |
| Provo, Utah : , : Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Inc., , ©1988- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Monthly complaint report
| Monthly complaint report |
| Pubbl/distr/stampa | Washington, D.C. : , : Consumer Financial Protection Bureau, , 2015- |
| Descrizione fisica | 1 online resource (volumes) : illustrations |
| Disciplina | 381.34 |
| Soggetto topico |
Consumer complaints - United States
Predatory lending - United States - Prevention Consumer protection - United States Consumer complaints Consumer protection |
| Soggetto genere / forma |
Periodicals.
Statistics. Internet resources. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910703441603321 |
| Washington, D.C. : , : Consumer Financial Protection Bureau, , 2015- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
