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Dealing with an international clientele [[electronic resource] ] : communications, diplomacy and etiquette / / Meri Meredith
| Dealing with an international clientele [[electronic resource] ] : communications, diplomacy and etiquette / / Meri Meredith |
| Autore | Meredith Meri |
| Pubbl/distr/stampa | München, : Saur, 2004 |
| Descrizione fisica | 1 online resource (263 p.) |
| Disciplina |
025.52
303.482 |
| Collana | The information services management series |
| Soggetto topico |
Reference services (Libraries)
Libraries and immigrants Reference librarians - Attitudes Communication in library administration |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-283-40335-8
9786613403353 |
| Classificazione | AN 76000 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Front matter -- Contents -- Acknowledgments -- Introduction -- Chapter One. The Problem -- Chapter Two. Welcome -- Chapter Three. Respect -- Chapter Four. Speak Slowly and Distinctly -- Chapter Five. Communication -- Chapter Six. Etiquette -- Chapter Seven. Diplomacy -- Chapter Eight. Learning versus Teaching -- Chapter Nine. Cultures of the World, A-I -- Chapter Ten. Cultures of the World, J-W -- Backmatter |
| Record Nr. | UNINA-9910449694503321 |
Meredith Meri
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| München, : Saur, 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Effective difficult conversations : a step-by-step guide Conversations / / Catherine B. Soehner, Ann Darling
| Effective difficult conversations : a step-by-step guide Conversations / / Catherine B. Soehner, Ann Darling |
| Autore | Soehner Catherine |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2017 |
| Descrizione fisica | 1 online resource (129 pages) |
| Disciplina | 023/.9 |
| Soggetto topico |
Library personnel management
Conflict management Communication in library administration Business communication Interpersonal communication |
| ISBN |
0-8389-1527-2
0-8389-1526-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. |
| Record Nr. | UNINA-9910165135703321 |
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Soehner Catherine
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| Chicago, [Illinois] : , : ALA Editions, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Knowledge management for libraries / / Valerie Forrestal
| Knowledge management for libraries / / Valerie Forrestal |
| Autore | Forrestal Valerie <1978-> |
| Pubbl/distr/stampa | Lanham, Maryland : , : Rowman & Littlefield, , 2015 |
| Descrizione fisica | 1 online resource (129 p.) |
| Disciplina | 025.00285 |
| Collana | Library Technology Essentials |
| Soggetto topico |
Libraries - Information technology
Knowledge management Libraries - Information resources management Libraries - Communication systems Library information networks Communication in library administration |
| ISBN | 1-4422-5304-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Series Editor's Foreword; Preface; Acknowledgments; 1 An Introduction to Knowledge Management; 2 Getting Started withKnowledge Management; 3 Tools and Applications; 4 Library Examples and Case Studies; 5 Step-by-Step Library Projects; 6 Tips and Tricks; 7 Future Trends; Recommended Reading; Index; About the Author |
| Record Nr. | UNINA-9910797213103321 |
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Forrestal Valerie <1978->
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| Lanham, Maryland : , : Rowman & Littlefield, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Knowledge management for libraries / / Valerie Forrestal
| Knowledge management for libraries / / Valerie Forrestal |
| Autore | Forrestal Valerie <1978-> |
| Pubbl/distr/stampa | Lanham, Maryland : , : Rowman & Littlefield, , 2015 |
| Descrizione fisica | 1 online resource (129 p.) |
| Disciplina | 025.00285 |
| Collana | Library Technology Essentials |
| Soggetto topico |
Libraries - Information technology
Knowledge management Libraries - Information resources management Libraries - Communication systems Library information networks Communication in library administration |
| ISBN | 1-4422-5304-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Series Editor's Foreword; Preface; Acknowledgments; 1 An Introduction to Knowledge Management; 2 Getting Started withKnowledge Management; 3 Tools and Applications; 4 Library Examples and Case Studies; 5 Step-by-Step Library Projects; 6 Tips and Tricks; 7 Future Trends; Recommended Reading; Index; About the Author |
| Record Nr. | UNINA-9910825418503321 |
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Forrestal Valerie <1978->
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| Lanham, Maryland : , : Rowman & Littlefield, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing in the middle [[electronic resource] ] : the librarian's handbook / / edited by Robert Farrell and Kenneth Schlesinger
| Managing in the middle [[electronic resource] ] : the librarian's handbook / / edited by Robert Farrell and Kenneth Schlesinger |
| Pubbl/distr/stampa | Chicago, Ill., : ALA Editions, c2013 |
| Descrizione fisica | 1 online resource (194 p.) |
| Disciplina | 025.1 |
| Altri autori (Persone) |
FarrellRobert (Professor)
SchlesingerKenneth |
| Collana | ALA guides for the busy librarian |
| Soggetto topico |
Library administrators
Communication in library administration Middle managers |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9637-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Foreword; Introduction; Part I: Middle Management 101; 1: It's a Job, Not a Reward!; 2: Stepping Right into the Middle of . . .; 3: Testing the Waters; 4: Learning the Ropes; 5: Is an MBA a Good Choice for Middle Management Librarians?; 6: Expertise, Influence, and Magical Thinking; 7: Business Books for the Library Middle Manager; 8: Rethinking Interpersonal Communication for Managers; 9: The Middle in the Middle; 10: Horizontal Communication; 11: Feeling Good in the Middle; 12: Top Communication Rules for Effective Library Management; Part II: THE MIDDLE GROUND
13: Formal and InformalCommunication in Meetings14: The Power of Un; 15: Checklist for Productivity; 16: Procrastination and Willpower; 17: The Critical Path for Middle Managers; 18: Supervision; 19: Firm but Fair; 20: Performance Management; 21: Performance Improvement; 22: Consult Me First; 23: Managing Perceptions; 24: Surviving Layoffs; 25: The Poor Administrator and You; 26: Coping with Reorganization; Part III: EMPOWERMENT; 27: The Self-Determined Middle Manager; 28: Developing Leaders; 29: Being an Entrepreneurial Leader; 30: Managing Change; 31: The Need for Middle Managers 32: Building Strong Middle Manager/Paralibrarian Relationships33: Moving Up the Ranks and Back Again; 34: Working with the Plateaued Employee; 35: Taking Risks and Letting Go, Creating and Coaching Teams; Contributors; Index |
| Record Nr. | UNINA-9910462369903321 |
| Chicago, Ill., : ALA Editions, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Managing in the middle [[electronic resource] ] : the librarian's handbook / / edited by Robert Farrell and Kenneth Schlesinger
| Managing in the middle [[electronic resource] ] : the librarian's handbook / / edited by Robert Farrell and Kenneth Schlesinger |
| Pubbl/distr/stampa | Chicago, Ill., : ALA Editions, c2013 |
| Descrizione fisica | 1 online resource (194 p.) |
| Disciplina | 025.1 |
| Altri autori (Persone) |
FarrellRobert (Professor)
SchlesingerKenneth |
| Collana | ALA guides for the busy librarian |
| Soggetto topico |
Library administrators
Communication in library administration Middle managers |
| ISBN | 0-8389-9637-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Contents; Foreword; Introduction; Part I: Middle Management 101; 1: It's a Job, Not a Reward!; 2: Stepping Right into the Middle of . . .; 3: Testing the Waters; 4: Learning the Ropes; 5: Is an MBA a Good Choice for Middle Management Librarians?; 6: Expertise, Influence, and Magical Thinking; 7: Business Books for the Library Middle Manager; 8: Rethinking Interpersonal Communication for Managers; 9: The Middle in the Middle; 10: Horizontal Communication; 11: Feeling Good in the Middle; 12: Top Communication Rules for Effective Library Management; Part II: THE MIDDLE GROUND
13: Formal and InformalCommunication in Meetings14: The Power of Un; 15: Checklist for Productivity; 16: Procrastination and Willpower; 17: The Critical Path for Middle Managers; 18: Supervision; 19: Firm but Fair; 20: Performance Management; 21: Performance Improvement; 22: Consult Me First; 23: Managing Perceptions; 24: Surviving Layoffs; 25: The Poor Administrator and You; 26: Coping with Reorganization; Part III: EMPOWERMENT; 27: The Self-Determined Middle Manager; 28: Developing Leaders; 29: Being an Entrepreneurial Leader; 30: Managing Change; 31: The Need for Middle Managers 32: Building Strong Middle Manager/Paralibrarian Relationships33: Moving Up the Ranks and Back Again; 34: Working with the Plateaued Employee; 35: Taking Risks and Letting Go, Creating and Coaching Teams; Contributors; Index |
| Record Nr. | UNINA-9910786995303321 |
| Chicago, Ill., : ALA Editions, c2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Next-gen library redesign [[electronic resource] /] / Michael Lascarides
| Next-gen library redesign [[electronic resource] /] / Michael Lascarides |
| Autore | Lascarides Michael <1970-> |
| Pubbl/distr/stampa | Chicago, : ALA TechSource, 2012 |
| Descrizione fisica | 1 online resource (146 p.) |
| Disciplina | 20 |
| Collana | The tech set |
| Soggetto topico |
Libraries - Information technology - Planning
Libraries and the Internet Library Web sites Libraries and community Communication in library administration |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-55570-835-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; REFERENCES; INDEX; ABOUT THE AUTHOR |
| Record Nr. | UNINA-9910462944803321 |
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Lascarides Michael <1970->
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| Chicago, : ALA TechSource, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Next-gen library redesign [[electronic resource] /] / Michael Lascarides
| Next-gen library redesign [[electronic resource] /] / Michael Lascarides |
| Autore | Lascarides Michael <1970-> |
| Pubbl/distr/stampa | Chicago, : ALA TechSource, 2012 |
| Descrizione fisica | 1 online resource (146 p.) |
| Disciplina | 20 |
| Collana | The tech set |
| Soggetto topico |
Libraries - Information technology - Planning
Libraries and the Internet Library Web sites Libraries and community Communication in library administration |
| ISBN |
1-55570-836-6
1-55570-835-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; REFERENCES; INDEX; ABOUT THE AUTHOR |
| Record Nr. | UNINA-9910786287103321 |
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Lascarides Michael <1970->
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| Chicago, : ALA TechSource, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Say it with data : a concise guide to making your case and getting results / / Priscille Dando ; cover design by Kimberly Thornton
| Say it with data : a concise guide to making your case and getting results / / Priscille Dando ; cover design by Kimberly Thornton |
| Autore | Dando Priscille |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (153 p.) |
| Disciplina | 025.1 |
| Soggetto topico |
Communication in library administration
Library statistics Libraries - Marketing Libraries - Evaluation - Statistical methods Library use studies Library surveys |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-8389-9685-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Say It With Data: A Concise Guide to Making Your Case and Getting Results; Contents; Preface; Acknowledgments; Chapter 1: Determining Need, Message, and Audience; Chapter 2: Secrets of Effective Communication; Chapter 3: Working with the Power of Statistics; Chapter 4: Methods of Measurement: Surveys; Chapter 5: Methods of Measurement: Focus Groups; Chapter 6: Presenting Data to Get Results; Appendix A: Survey Checklist; Appendix B: Focus Group Checklist; Appendix C: Data Presentation Checklist; Appendix D: Birmingham Public Library Patron Survey
Appendix E: Sample Student Survey, Robert E. Lee High SchoolAppendix F: Sample Teacher Survey, Robert E. Lee High School; Appendix G: Westborough Public School Library Survey (Faculty); Appendix H: Sample Survey Results for Analysis; Bibliography; Index |
| Record Nr. | UNINA-9910464587403321 |
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Dando Priscille
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| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Say it with data : a concise guide to making your case and getting results / / Priscille Dando ; cover design by Kimberly Thornton
| Say it with data : a concise guide to making your case and getting results / / Priscille Dando ; cover design by Kimberly Thornton |
| Autore | Dando Priscille |
| Pubbl/distr/stampa | Chicago, [Illinois] : , : ALA Editions, , 2014 |
| Descrizione fisica | 1 online resource (153 p.) |
| Disciplina | 025.1 |
| Soggetto topico |
Communication in library administration
Library statistics Libraries - Marketing Libraries - Evaluation - Statistical methods Library use studies Library surveys |
| ISBN | 0-8389-9685-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Say It With Data: A Concise Guide to Making Your Case and Getting Results; Contents; Preface; Acknowledgments; Chapter 1: Determining Need, Message, and Audience; Chapter 2: Secrets of Effective Communication; Chapter 3: Working with the Power of Statistics; Chapter 4: Methods of Measurement: Surveys; Chapter 5: Methods of Measurement: Focus Groups; Chapter 6: Presenting Data to Get Results; Appendix A: Survey Checklist; Appendix B: Focus Group Checklist; Appendix C: Data Presentation Checklist; Appendix D: Birmingham Public Library Patron Survey
Appendix E: Sample Student Survey, Robert E. Lee High SchoolAppendix F: Sample Teacher Survey, Robert E. Lee High School; Appendix G: Westborough Public School Library Survey (Faculty); Appendix H: Sample Survey Results for Analysis; Bibliography; Index |
| Record Nr. | UNINA-9910786689003321 |
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Dando Priscille
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| Chicago, [Illinois] : , : ALA Editions, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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