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Call center magazine
| Call center magazine |
| Pubbl/distr/stampa | New York, NY, : Telecom Library, Inc |
| Descrizione fisica | 1 online resource |
| Disciplina | 384 |
| Soggetto topico |
Call centers
Telecommunication |
| Formato | Materiale a stampa  |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996217255503316 |
| New York, NY, : Telecom Library, Inc | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall
| Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
| Autore | Anton Jon |
| Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
| Descrizione fisica | ix, 134 p. : ill |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
| Collana | Customer access management |
| Soggetto topico | Call centers |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910455208903321 |
Anton Jon
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| West Lafayette, Ind., : Ichor Business Books, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall
| Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
| Autore | Anton Jon |
| Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
| Descrizione fisica | ix, 134 p. : ill |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
| Collana | Customer access management |
| Soggetto topico | Call centers |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910778843603321 |
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Anton Jon
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| West Lafayette, Ind., : Ichor Business Books, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Call center solutions
| Call center solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 |
| Descrizione fisica | 1 online resource |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Call centers Telemarketing - Equipment and supplies Callcenters |
| Soggetto genere / forma | Directories. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
TMC
TMC call center solutions Call center solutions magazine |
| Record Nr. | UNISA-996197583103316 |
| Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Callcenter – Analyse und Management : Modellierung und Optimierung mit Warteschlangensystemen / / von Alexander Herzog
| Callcenter – Analyse und Management : Modellierung und Optimierung mit Warteschlangensystemen / / von Alexander Herzog |
| Autore | Herzog Alexander |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 |
| Descrizione fisica | 1 online resource (XIV, 437 S. 171 Abb.) |
| Disciplina | 519.6 |
| Collana | Studienbücher Wirtschaftsmathematik |
| Soggetto topico |
Operations research
Management science Probabilities Computer simulation Call centers Operations Research, Management Science Probability Theory and Stochastic Processes Simulation and Modeling Call Center/Customer Service |
| ISBN | 3-658-18309-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ger |
| Nota di contenuto | Einleitung -- Klassifikation von Callcenter-Systemen -- Komponenten eines Inbound-Callcenters -- Parameter eines Inbound-Callcenters -- Kerngrößen eines Inbound-Callcenters -- Analyse des Systemverhaltens -- Simulation -- Optimierungsstrategien -- Zusammenfassung der Ergebnisse -- Anhänge. |
| Record Nr. | UNINA-9910484279103321 |
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Herzog Alexander
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| Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions
| Customer inter@ction solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
| Descrizione fisica | v. : ill. ; ; 28 cm |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
| Soggetto genere / forma |
Electronic journals.
Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Customer interaction solutions |
| Record Nr. | UNINA-9910273539203321 |
| Norwalk, CT, : Technology Marketing Corp., c2000- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions
| Customer inter@ction solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
| Descrizione fisica | 1 online resource |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
| Soggetto genere / forma | Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Customer interaction solutions |
| Record Nr. | UNISA-996206142003316 |
| Norwalk, CT, : Technology Marketing Corp., c2000- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
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Connell Julia
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | New York : , : Routledge, , 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910348236403321 |
| New York : , : Routledge, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess, Julia Connell |
| Pubbl/distr/stampa | [Place of publication not identified] : , : Taylor & Francis, , 2006 |
| Descrizione fisica | 1 online resource (xv, 205 pages) |
| Disciplina | 381/.142 |
| Collana | Routledge studies in business organization and networks |
| Soggetto topico |
Call centers
Telecommunication |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover -- Half-Title -- Series-Title -- Title -- Copyright -- Contents -- List of Figures -- List of Tables -- Notes on Contributors -- Foreword -- Acknowledgements -- Abbreviations -- 1. Developments in the call centre sector: An overview -- 2. Offshoring call centres: The view from Wall Street -- 3. Work organisation and employee relations in Indian call centres -- 4. German call centers between service orientation and efficiency: 'The polyphony of telephony' -- 5. A national survey of Korean call centres -- 6. Skill and info-service work in Australian call centres -- 7. Gender, skills and careers in UK call centres 8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work -- 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece -- 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres -- Index. |
| Record Nr. | UNINA-9910476799803321 |
| [Place of publication not identified] : , : Taylor & Francis, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
