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Call center magazine
| Call center magazine |
| Pubbl/distr/stampa | New York, NY, : Telecom Library, Inc |
| Descrizione fisica | 1 online resource |
| Disciplina | 384 |
| Soggetto topico |
Call centers
Telecommunication |
| Formato | Materiale a stampa  |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Record Nr. | UNISA-996217255503316 |
| New York, NY, : Telecom Library, Inc | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall
| Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
| Autore | Anton Jon |
| Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
| Descrizione fisica | ix, 134 p. : ill |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
| Collana | Customer access management |
| Soggetto topico | Call centers |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910455208903321 |
Anton Jon
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| West Lafayette, Ind., : Ichor Business Books, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall
| Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
| Autore | Anton Jon |
| Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
| Descrizione fisica | ix, 134 p. : ill |
| Disciplina | 658.8/12 |
| Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
| Collana | Customer access management |
| Soggetto topico | Call centers |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910778843603321 |
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Anton Jon
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| West Lafayette, Ind., : Ichor Business Books, c1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Call center solutions
| Call center solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 |
| Descrizione fisica | 1 online resource |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Call centers Telemarketing - Equipment and supplies Callcenters |
| Soggetto genere / forma | Directories. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
TMC
TMC call center solutions Call center solutions magazine |
| Record Nr. | UNISA-996197583103316 |
| Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Callcenter – Analyse und Management [[electronic resource] ] : Modellierung und Optimierung mit Warteschlangensystemen / / von Alexander Herzog
| Callcenter – Analyse und Management [[electronic resource] ] : Modellierung und Optimierung mit Warteschlangensystemen / / von Alexander Herzog |
| Autore | Herzog Alexander |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 |
| Descrizione fisica | 1 online resource (XIV, 437 S. 171 Abb.) |
| Disciplina | 519.6 |
| Collana | Studienbücher Wirtschaftsmathematik |
| Soggetto topico |
Operations research
Management science Probabilities Computer simulation Call centers Operations Research, Management Science Probability Theory and Stochastic Processes Simulation and Modeling Call Center/Customer Service |
| ISBN | 3-658-18309-8 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ger |
| Nota di contenuto | Einleitung -- Klassifikation von Callcenter-Systemen -- Komponenten eines Inbound-Callcenters -- Parameter eines Inbound-Callcenters -- Kerngrößen eines Inbound-Callcenters -- Analyse des Systemverhaltens -- Simulation -- Optimierungsstrategien -- Zusammenfassung der Ergebnisse -- Anhänge. |
| Record Nr. | UNINA-9910484279103321 |
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Herzog Alexander
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| Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Creating Marketing Magic and Innovative Future Marketing Trends [[electronic resource] ] : Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference / / edited by Maximilian Stieler
| Creating Marketing Magic and Innovative Future Marketing Trends [[electronic resource] ] : Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference / / edited by Maximilian Stieler |
| Edizione | [1st ed. 2017.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 |
| Descrizione fisica | 1 online resource (XLI, 1514 p. 47 illus., 30 illus. in color.) |
| Disciplina | 658.8 |
| Collana | Developments in Marketing Science: Proceedings of the Academy of Marketing Science |
| Soggetto topico |
Customer relations—Management
Internet marketing Leadership Call centers Customer Relationship Management Online Marketing/Social Media Business Strategy/Leadership Call Center/Customer Service |
| ISBN | 9783319455969 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Session 1A: Charity & Social Marketing -- Session 1B: Unhappy customers: Consumer dissatisfaction and service recovery -- Session 1C: Impact of Consumer Behavior Factors on Retail Decisions -- Session 1D: Digital Influence: Power, Conflict, and Sentiment -- Session 1E: Appeals and Diversity -- Session 1F: New Product Development & Product Strategy in Dynamic Market Environments -- Session 1G: Digital Tools and Marketing Pedagogy -- Session 1H: Service Quality: Online Experiences and Feedback -- Session 1I: Doctoral Colloquium: Advertising -- Session 1J: Special Session: Opportunities and Challenges of Wearable Technology -- Session 2B: Citizenship behavior and services marketing -- Session 2C: Glimpsing into and deciding about the future -- Session 2D: Luck, Intuition, and Salesperson Characteristics -- Session 2E: Digital Marketing and Branding -- Session 2F: Branding and celebrity endorsements -- Session 2G: Special Session - Applied Neuroeconomics -- Session 2H: Doctoral Colloquium: Consumer Behavior -- Session 2I: Special Session: Managing Retail in an Omnichannel Environment -- Session 2J: Special Session: Retailing and Pricing Cues -- Session 3A: Digital Advertising -- Session 3B: Brand Attachment and Brand Equity -- Session 3C: Impact of In-store Retail Cues -- Session 3D: Cyborgs, Wearables, and Avatars, Oh My! -- Session 3E: Co-creation, collaboration, and connectivity in services marketing -- Session 3F: Digital Marketing -- Session 3G: International Consumer Behavior -- Session 3H: Relationship Marketing: Bright and Dark Sides -- Session 3I: Movies and Creativity -- Session 3J: Finding Nemo: Understanding Elusive Customers in Sales -- Session 4A: Foods and Logos -- Session 4B: Animosity and Hate in Branding -- Session 4C: Factors Impacting Price Evaluations -- Session 4D: Brands: Placebos, Warranties and Freemium -- Session 4E: Enter The New Realm Of The Sharing Economy, Big Data, Augmented Reality, And Exclusivity -- Session 4F: Internal and External Influences on Organizational Success -- Session 4G: Special Session - The Role of In-Store and Online Retailing Factors -- Session 4H: Special Session: Transitioning to the First Year of a Tenure Track Job -- Session 4I: Female Consumers and Social Factors -- Session 4J: Special Session: Is the Marketing Function Influential or Not? -- Session 5A: Consumer Engagement on Social Media -- Session 5B: Emotions and Symbolism in Branding -- Session 5C: The Impact of Price on Promotion Evaluations -- Session 5E: Powerful others: How Consumers Influence each Other -- Session 5F: Corporate Social Responsibility: Crisis, Commitment, Consumption and Communication -- Session 5H: Doctoral Colloquium: Branding and Market Orientation -- Session 5I: WoM, Reviews, and Shopping Preferences -- Session 6A: Sensory Marketing and Healthful Consumption -- Session 6B: Brand Worlds, Merchandise and Counterfeits -- Session 6C: Factors Impacting Retailer Perception -- Session 6D: Relationship Marketing: Financial Implications -- Session 6F: Consumer Behavior: Going beyond Self-Benefits -- Session 6G: Global Marketing Strategies: Overview and Reviews -- Session 6H: Doctoral Colloquium: Services Marketing -- Session 6I: International and Cross-Cultural Factors -- Session 6J: The Incredibles: Creating Value in Sales -- Session 7A: Sensory Marketing, Retail Atmospherics, and Healthy Food Choices -- Session 7B: Social and economic communication -- Session 7C: Retail and Review Cues -- Session 7D: To keep or not to keep that is the question: Reactions to products growing old -- Session 7E: Astrometry, Salespeople and Word-of-mouth: Consequential Encounters -- Session 7E: Astrometry, Salespeople and Word-of-mouth: Consequential Encounters -- Session 7F: Cause Marketing & Green Marketing -- Session 7G: Special Session: Unveiling the Magic of Storytelling in Marketing -- Session 7H: Special Session: Learning about the magic of publishing using bibliometric and content analysis -- Session 7I: Firms, Retailers, and Customers -- Session 8B: Getting Consumer Insights from Sport Fans and Volunteers -- Session 8C: Roles of Channels on Preferences and Choices -- Session 8D: Cross Cultural Aspects of Brands -- Session 8E: Special Session: Designing an integrated three year marketing Bachelor’s degree program -- Session 8F: Mindfulness: A New Look at Marketing Ethics -- Session 8G: Journal Review Process and Rejections: Interactive Q&A Discussion with Journal Editorial Reviewers -- Session 8I: Innovations & New Technologies: Implications for Strategic Marketing -- Session 8J: Express Your Selfie! Self-Concept, Identity and Self-Expression -- Session 9A: CSR Medley: Sustainability, Celebrities, Measurement and Moral Emotions -- Session 9B: Emotions and the Self -- Session 9C: It's all about the Design -- Session 9D: eWOM: Let's Talk! Travel, Piracy, Culture and Information Overload -- Session 9E: Experiential Learning and Course Design -- Session 9F: Special Session: Exploring Difficulties & Pitfalls Doctoral Students Must Conquer in Becoming Researchers/Authors/Scholars -- Session 11A: Symbols, language, and imagery -- Session 11B: Brand Image, Brand Authenticity and Brand Heritage -- Session 11C: Marketing Metrics and Analytics I -- Session 11D: Brands and Identity: An International Marketing Perspective -- Session 11E: Managing the consumer experience -- Session 11F: Strategic Orientation & Commitment -- Session 12A: Consumer-Brand Relationships and New Media -- Session 12B: Digital Marketing and Social Media -- Session 12C: “The Game Plan”: Managerial Considerations in Sport Marketing -- Session 12D: “Fantasia”: Marketing Insights for Media Entertainment -- Session 12E: Marketing Metrics and Analytics II -- Session 12F: Social and cultural influences in services -- Session 12G: Cultural Aspects of International Marketing. . |
| Record Nr. | UNINA-9910158735603321 |
| Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Cultural Heritage Marketing [[electronic resource] ] : A Relationship Marketing Approach to Conservation Services / / by Izabella Parowicz
| Cultural Heritage Marketing [[electronic resource] ] : A Relationship Marketing Approach to Conservation Services / / by Izabella Parowicz |
| Autore | Parowicz Izabella |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Pivot, , 2019 |
| Descrizione fisica | 1 online resource (169 pages) |
| Disciplina | 363.69 |
| Soggetto topico |
Marketing
Cultural heritage Management Call centers Personnel management Cultural Heritage Call Center/Customer Service Human Resource Management |
| ISBN | 3-030-00287-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. Bringing Marketing into Heritage Conservation Services -- 3. Characteristics of Heritage Conservation Services -- 4. Customers, Employees and Communication -- 5. Processes and Scenarios -- 6. Summary: Commercial Versus Social Marketing of Heritage Conservation Services. |
| Record Nr. | UNINA-9910337791203321 |
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Parowicz Izabella
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| Cham : , : Springer International Publishing : , : Imprint : Palgrave Pivot, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions
| Customer inter@ction solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
| Descrizione fisica | v. : ill. ; ; 28 cm |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
| Soggetto genere / forma |
Electronic journals.
Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Customer interaction solutions |
| Record Nr. | UNINA-9910273539203321 |
| Norwalk, CT, : Technology Marketing Corp., c2000- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions
| Customer inter@ction solutions |
| Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
| Descrizione fisica | 1 online resource |
| Disciplina | 658 |
| Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
| Soggetto genere / forma | Periodicals. |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Customer interaction solutions |
| Record Nr. | UNISA-996206142003316 |
| Norwalk, CT, : Technology Marketing Corp., c2000- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
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Connell Julia
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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