Call center magazine |
Pubbl/distr/stampa | New York, NY, : Telecom Library, Inc |
Descrizione fisica | 1 online resource |
Disciplina | 384 |
Soggetto topico |
Call centers
Telecommunication |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Periodico |
Lingua di pubblicazione | eng |
Record Nr. | UNISA-996217255503316 |
New York, NY, : Telecom Library, Inc | ||
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Lo trovi qui: Univ. di Salerno | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
Autore | Anton Jon |
Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
Descrizione fisica | ix, 134 p. : ill |
Disciplina | 658.8/12 |
Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
Collana | Customer access management |
Soggetto topico | Call centers |
Soggetto genere / forma | Electronic books. |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910455208903321 |
Anton Jon
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West Lafayette, Ind., : Ichor Business Books, c1999 | ||
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Lo trovi qui: Univ. Federico II | ||
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Call center performance enhancement using simulation and modeling [[electronic resource] /] / Jon Anton, Vivek Bapat, Bill Hall |
Autore | Anton Jon |
Pubbl/distr/stampa | West Lafayette, Ind., : Ichor Business Books, c1999 |
Descrizione fisica | ix, 134 p. : ill |
Disciplina | 658.8/12 |
Altri autori (Persone) |
BapatVivek <1967->
HallBill <1944-> |
Collana | Customer access management |
Soggetto topico | Call centers |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Record Nr. | UNINA-9910778843603321 |
Anton Jon
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West Lafayette, Ind., : Ichor Business Books, c1999 | ||
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Lo trovi qui: Univ. Federico II | ||
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Call center solutions |
Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 |
Descrizione fisica | 1 online resource |
Disciplina | 658 |
Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Call centers Telemarketing - Equipment and supplies Callcenters |
Soggetto genere / forma | Directories. |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Periodico |
Lingua di pubblicazione | eng |
Altri titoli varianti |
TMC
TMC call center solutions Call center solutions magazine |
Record Nr. | UNISA-996197583103316 |
Norwalk, CT, : Technology Marketing Corp., ©1998-©1999 | ||
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Lo trovi qui: Univ. di Salerno | ||
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Callcenter – Analyse und Management : Modellierung und Optimierung mit Warteschlangensystemen / / von Alexander Herzog |
Autore | Herzog Alexander |
Edizione | [1st ed. 2017.] |
Pubbl/distr/stampa | Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 |
Descrizione fisica | 1 online resource (XIV, 437 S. 171 Abb.) |
Disciplina | 519.6 |
Collana | Studienbücher Wirtschaftsmathematik |
Soggetto topico |
Operations research
Management science Probabilities Computer simulation Call centers Operations Research, Management Science Probability Theory and Stochastic Processes Simulation and Modeling Call Center/Customer Service |
ISBN | 3-658-18309-8 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | ger |
Nota di contenuto | Einleitung -- Klassifikation von Callcenter-Systemen -- Komponenten eines Inbound-Callcenters -- Parameter eines Inbound-Callcenters -- Kerngrößen eines Inbound-Callcenters -- Analyse des Systemverhaltens -- Simulation -- Optimierungsstrategien -- Zusammenfassung der Ergebnisse -- Anhänge. |
Record Nr. | UNINA-9910484279103321 |
Herzog Alexander
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Wiesbaden : , : Springer Fachmedien Wiesbaden : , : Imprint : Springer Gabler, , 2017 | ||
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Lo trovi qui: Univ. Federico II | ||
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Cultural Heritage Marketing : A Relationship Marketing Approach to Conservation Services / / by Izabella Parowicz |
Autore | Parowicz Izabella |
Edizione | [1st ed. 2019.] |
Pubbl/distr/stampa | Cham : , : Springer International Publishing : , : Imprint : Palgrave Pivot, , 2019 |
Descrizione fisica | 1 online resource (169 pages) |
Disciplina |
363.69
910.688 |
Soggetto topico |
Marketing
Cultural heritage Management Call centers Personnel management Cultural Heritage Call Center/Customer Service Human Resource Management |
ISBN | 3-030-00287-X |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | 1. Introduction -- 2. Bringing Marketing into Heritage Conservation Services -- 3. Characteristics of Heritage Conservation Services -- 4. Customers, Employees and Communication -- 5. Processes and Scenarios -- 6. Summary: Commercial Versus Social Marketing of Heritage Conservation Services. |
Record Nr. | UNINA-9910337791203321 |
Parowicz Izabella
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Cham : , : Springer International Publishing : , : Imprint : Palgrave Pivot, , 2019 | ||
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Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions |
Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
Descrizione fisica | v. : ill. ; ; 28 cm |
Disciplina | 658 |
Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
Soggetto genere / forma |
Electronic journals.
Periodicals. |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Periodico |
Lingua di pubblicazione | eng |
Altri titoli varianti | Customer interaction solutions |
Record Nr. | UNINA-9910273539203321 |
Norwalk, CT, : Technology Marketing Corp., c2000- | ||
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Lo trovi qui: Univ. Federico II | ||
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Customer inter@ction solutions |
Pubbl/distr/stampa | Norwalk, CT, : Technology Marketing Corp., c2000- |
Descrizione fisica | 1 online resource |
Disciplina | 658 |
Soggetto topico |
Telemarketing - United States - Equipment and supplies
Call centers - United States Customer relations - United States Call centers Customer relations Telemarketing - Equipment and supplies |
Soggetto genere / forma | Periodicals. |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Periodico |
Lingua di pubblicazione | eng |
Altri titoli varianti | Customer interaction solutions |
Record Nr. | UNISA-996206142003316 |
Norwalk, CT, : Technology Marketing Corp., c2000- | ||
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Lo trovi qui: Univ. di Salerno | ||
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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
Autore | Connell Julia |
Pubbl/distr/stampa | Taylor & Francis, 2006 |
Descrizione fisica | 1 online resource (225 p.) |
Disciplina |
381.142
381/.142 658.812 |
Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
Collana | Routledge Studies in Business Organizations and Networks |
Soggetto topico |
Call centers
Telecommunication |
Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
Record Nr. | UNINA-9910765877103321 |
Connell Julia
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Taylor & Francis, 2006 | ||
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Lo trovi qui: Univ. Federico II | ||
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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
Pubbl/distr/stampa | New York : , : Routledge, , 2006 |
Descrizione fisica | 1 online resource (225 p.) |
Disciplina |
381.142
381/.142 658.812 |
Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
Collana | Routledge Studies in Business Organizations and Networks |
Soggetto topico |
Call centers
Telecommunication |
Soggetto genere / forma | Electronic books. |
ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
Formato | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
Record Nr. | UNINA-9910348236403321 |
New York : , : Routledge, , 2006 | ||
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Lo trovi qui: Univ. Federico II | ||
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