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Governance and internal controls for cutting edge IT / / Karen F. Worstell
| Governance and internal controls for cutting edge IT / / Karen F. Worstell |
| Autore | Worstell Karen F |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (133 p.) |
| Disciplina | 650.11 |
| Soggetto topico |
Business enterprises - Information technology - Management
Business enterprises - Information technology - Security measures Information technology - Management Information technology - Security measures |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-84928-454-7
1-299-46854-3 1-84928-453-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cutting edge IT -- Governance -- Legislative and regulatory compliance concerns -- Getting the business case right -- Service level management -- Security and control approach -- Data management -- Business continuity and recovery -- Secure IT-enabled organizations. |
| Record Nr. | UNINA-9910452704903321 |
Worstell Karen F
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Governance and internal controls for cutting edge IT / / Karen F. Worstell
| Governance and internal controls for cutting edge IT / / Karen F. Worstell |
| Autore | Worstell Karen F |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (133 p.) |
| Disciplina | 650.11 |
| Soggetto topico |
Business enterprises - Information technology - Management
Business enterprises - Information technology - Security measures Information technology - Management Information technology - Security measures |
| ISBN |
1-84928-454-7
1-299-46854-3 1-84928-453-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cutting edge IT -- Governance -- Legislative and regulatory compliance concerns -- Getting the business case right -- Service level management -- Security and control approach -- Data management -- Business continuity and recovery -- Secure IT-enabled organizations. |
| Record Nr. | UNINA-9910779552903321 |
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Worstell Karen F
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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ITIL and organizational change / / Pamela Erskine
| ITIL and organizational change / / Pamela Erskine |
| Autore | Erskine Pamela |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (133 p.) |
| Disciplina | 658.05 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management Organizational change - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-299-46867-5
1-84928-423-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; contents; Introduction; Why do some organizations fail to realize the benefits of the Information Technology Infrastructure Library (ITIL) after implementation?; Chapter 1: How was Organizational Change Addressed during the Project?; Has the organizational change required for success been defined and addressed within the IT service management project?; Project selection; The value proposition; Chapter 2: Organizational Change; The human aspects of change; What motivates people to change?; Why does change affect them in this manner?
How do we address the self-doubt?True stories from the frontline: the human aspect of change; Chapter 3: Organizational Change Models; ADKAR®; Metrics are part of reinforcement; Six Change model; 1. Education and communication; 2. Participation and involvement; 3. Facilitation and support; 4. Negotiation and agreement; 5. Manipulation and co-option; 6. Explicit and implicit coercion; Freeze Change model; McKinsey 7S model®; Strategy; Structure; Systems; Shared values; Skills; Style; Staff; Kotter's eight-step model for change; 1. Establish a sense of urgency; 2. Create a guiding coalition 3. Develop a vision and strategy4. Communicate the change vision; 5. Empower broad-based action; 6. Create short-term wins; 7. Consolidate gains and produce more change; 8. Anchor new approaches in the culture; How can an organizational change model help?; True stories from the frontline: an overloaded employee; Chapter 4: Selecting a Change Model; Which model is right for the organization and/or project?; ADKAR; Six Change; Freeze Change; McKinsey 7S; Kotter's eight-step model for change; True stories from the frontline: success was planned; Chapter 5: Accountability True stories from the frontline: accountabilityChapter 6: Planning; Organizational change plan; Communication plan; Planning tips and techniques; Chapter 7: Important roles; Roles and responsibilities; Governance; Chapter 8: Realizing the Benefits after the Fact; Chapter 9: Additional Guidance; Critical skills; Four areas for success; 1. Planning for organizational change; 2. Communicate about the project. Do it early. Do it often. Do it well.; 3. Engage the staff in the project; 4. Measure the current state, set goals, routinely measure progress, and publicize the outcomes.; References Appendix 1: ITIL Consulting and Advanced Organizational Performance Techniques TMITIL consulting services:; ITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910452707403321 |
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Erskine Pamela
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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ITIL and organizational change / / Pamela Erskine
| ITIL and organizational change / / Pamela Erskine |
| Autore | Erskine Pamela |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (133 p.) |
| Disciplina | 658.05 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management Organizational change - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-299-46867-5
1-84928-423-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; contents; Introduction; Why do some organizations fail to realize the benefits of the Information Technology Infrastructure Library (ITIL) after implementation?; Chapter 1: How was Organizational Change Addressed during the Project?; Has the organizational change required for success been defined and addressed within the IT service management project?; Project selection; The value proposition; Chapter 2: Organizational Change; The human aspects of change; What motivates people to change?; Why does change affect them in this manner?
How do we address the self-doubt?True stories from the frontline: the human aspect of change; Chapter 3: Organizational Change Models; ADKAR®; Metrics are part of reinforcement; Six Change model; 1. Education and communication; 2. Participation and involvement; 3. Facilitation and support; 4. Negotiation and agreement; 5. Manipulation and co-option; 6. Explicit and implicit coercion; Freeze Change model; McKinsey 7S model®; Strategy; Structure; Systems; Shared values; Skills; Style; Staff; Kotter's eight-step model for change; 1. Establish a sense of urgency; 2. Create a guiding coalition 3. Develop a vision and strategy4. Communicate the change vision; 5. Empower broad-based action; 6. Create short-term wins; 7. Consolidate gains and produce more change; 8. Anchor new approaches in the culture; How can an organizational change model help?; True stories from the frontline: an overloaded employee; Chapter 4: Selecting a Change Model; Which model is right for the organization and/or project?; ADKAR; Six Change; Freeze Change; McKinsey 7S; Kotter's eight-step model for change; True stories from the frontline: success was planned; Chapter 5: Accountability True stories from the frontline: accountabilityChapter 6: Planning; Organizational change plan; Communication plan; Planning tips and techniques; Chapter 7: Important roles; Roles and responsibilities; Governance; Chapter 8: Realizing the Benefits after the Fact; Chapter 9: Additional Guidance; Critical skills; Four areas for success; 1. Planning for organizational change; 2. Communicate about the project. Do it early. Do it often. Do it well.; 3. Engage the staff in the project; 4. Measure the current state, set goals, routinely measure progress, and publicize the outcomes.; References Appendix 1: ITIL Consulting and Advanced Organizational Performance Techniques TMITIL consulting services:; ITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter |
| Record Nr. | UNINA-9910530492403321 |
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Erskine Pamela
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Proceedings of the ... Enterprise Systems Conference
| Proceedings of the ... Enterprise Systems Conference |
| Pubbl/distr/stampa | Piscataway, NJ : , : IEEE, , 2013- |
| Disciplina | 658 |
| Soggetto topico |
Business enterprises - Information technology - Management
Business - Data processing |
| Soggetto genere / forma | Conference papers and proceedings. |
| ISSN | 2572-6609 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
.. International Conference on Enterprise Systems
Proceedings of the ... International Conference on Enterprise Systems: ES .. ES .. Enterprise Systems Conference |
| Record Nr. | UNINA-9910626118303321 |
| Piscataway, NJ : , : IEEE, , 2013- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Proceedings of the ... Enterprise Systems Conference
| Proceedings of the ... Enterprise Systems Conference |
| Pubbl/distr/stampa | Piscataway, NJ : , : IEEE, , 2013- |
| Disciplina | 658 |
| Soggetto topico |
Business enterprises - Information technology - Management
Business - Data processing |
| Soggetto genere / forma | Conference papers and proceedings. |
| ISSN | 2572-6609 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti |
.. International Conference on Enterprise Systems
Proceedings of the ... International Conference on Enterprise Systems: ES .. ES .. Enterprise Systems Conference |
| Record Nr. | UNISA-996581541003316 |
| Piscataway, NJ : , : IEEE, , 2013- | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress
| Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress |
| Autore | Kress Robert E |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 |
| Descrizione fisica | 1 online resource (135 p.) |
| Disciplina | 332.67 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-84928-358-3
1-299-46868-3 1-84928-357-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business
Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts Planning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources |
| Record Nr. | UNINA-9910462445503321 |
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Kress Robert E
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress
| Running IT like a business : a step-by-step guide to Accenture's Internal IT / / Robert E. Kress |
| Autore | Kress Robert E |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 |
| Descrizione fisica | 1 online resource (135 p.) |
| Disciplina | 332.67 |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management |
| ISBN |
1-84928-358-3
1-299-46868-3 1-84928-357-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: IT Strategy and Governance; Start with strategy; Developing your IT strategy; IT governance; Mirroring your corporate structure; Prioritizing IT investments; Investment portfolios; Clarity around accountability; Running IT like a business; Chapter 2: Crafting a Menu of Managed Services; Standards and specials; Case study number 1: e-mail; Case study number 2: technology support; Think product and service; Think pricing; Think customer; Your managed services roadmap; Running IT like a business
Chapter 3: Tracking IT PerformancePerformance measurements; Measuring satisfaction; Metric management; Benchmarking; Benefits realization; Running IT like a business; Chapter 4: Creating Value across the Enterprise; Doing more for less; Help others be more productive; Help the entire enterprise; Reduce risk; Enable growth; Make smart value judgments; Communicate the value you create; Running IT like a business; Chapter 5: Tricks of the Trade for Running IT like a Business; Flexible resources; IT human resources model - positions and roles; Employee engagement; Managing suppliers and contracts Planning and resource managementTo capitalize or to expense?; Audit and regulatory compliance management; Running IT like a business; Chapter 6: Toward High-performance IT; 1. Strategic IT alignment; 2. Governance; 3. Application architecture; 4. Information management; 5. Service management and operations; 6. Solutions delivery; 7. Workforce and resource management; 8. Information and technology security; 9. Outsourcing; Running IT like a business; Chapter 7: Accenture's IT Journey; Our corporate heritage; The creation of Accenture; From efficiency to effectiveness The rework versus replace debateResults to date; Cost-benefit analysis; Your transformational IT journey; ITG Resources |
| Record Nr. | UNINA-9910790384203321 |
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Kress Robert E
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers
| Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers |
| Autore | Esposito Angelo |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (291 p.) |
| Disciplina | 658.05 |
| Altri autori (Persone) | RogersTimothy |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management Organizational change - Management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-299-46848-9
1-84928-457-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT
Choice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment Process Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References ITG Resources |
| Record Nr. | UNINA-9910452422003321 |
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Esposito Angelo
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers
| Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers |
| Autore | Esposito Angelo |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 |
| Descrizione fisica | 1 online resource (291 p.) |
| Disciplina | 658.05 |
| Altri autori (Persone) | RogersTimothy |
| Soggetto topico |
Business enterprises - Information technology - Management
Information technology - Management Organizational change - Management |
| ISBN |
1-299-46848-9
1-84928-457-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Cover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT
Choice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment Process Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References ITG Resources |
| Record Nr. | UNINA-9910779563603321 |
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Esposito Angelo
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| Ely, Cambridgeshire : , : IT Governance Publishing, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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