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Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
| Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft |
| Autore | Saxtoft Christian |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley, , c2008 |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina |
384
621.382 |
| Collana | Telecoms explained |
| Soggetto topico |
Telecommunication
Business - Communication systems |
| ISBN |
1-282-34978-3
9786612349782 0-470-98779-0 0-470-98778-2 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences. 10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index. |
| Record Nr. | UNINA-9910144522203321 |
Saxtoft Christian
|
||
| Hoboken, New Jersey : , : John Wiley, , c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
| Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft |
| Autore | Saxtoft Christian |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley, , c2008 |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina |
384
621.382 |
| Collana | Telecoms explained |
| Soggetto topico |
Telecommunication
Business - Communication systems |
| ISBN |
1-282-34978-3
9786612349782 0-470-98779-0 0-470-98778-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences. 10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index. |
| Record Nr. | UNINA-9910830815103321 |
|
Saxtoft Christian
|
||
| Hoboken, New Jersey : , : John Wiley, , c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft
| Convergence : user expectations, communications enablers and business opportunities / / Christian Saxtoft |
| Autore | Saxtoft Christian |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley, c2008 |
| Descrizione fisica | 1 online resource (252 p.) |
| Disciplina | 384 |
| Collana | Telecoms explained |
| Soggetto topico |
Telecommunication
Business - Communication systems |
| ISBN |
1-282-34978-3
9786612349782 0-470-98779-0 0-470-98778-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Introduction -- List of Abbreviations -- PART I: EXPERIENCE OF THE END-USER -- Chapter 1: Communications in a User Perspective -- 1.1 History of the Communications Services Users -- 1.2 The 'Long Tail' -- 1.3 A Fragmented User Community -- 1.4 Knowledge: A Human Resource -- 1.5 Summary -- 1.6 References -- Chapter 2: The Convergence Culture Square -- 2.1 Different Dimensions to Convergence -- 2.2 Social Changes -- 2.2.1 Consumer Production -- 2.2.2 A Participatory Culture -- 2.3 Convergence in Thinking -- 2.4 Change Management Challenges -- 2.5 Value Perception -- 2.5.1 Management of User Expectations -- 2.5.2 Terminal-Based Services -- 2.6 Summary -- 2.7 References -- PART II: CONVERGENT BUSINESS MODELS -- Chapter 3: Market Trends and Predictions -- 3.1 Towards End-User Focus -- 3.2 Changing Patterns in the Communications Industry -- 3.2.1 Classification of CSPs -- 3.2.2 User Behaviour -- 3.3 Important Market Characteristics -- 3.4 Value Systems in the Communications Industry -- 3.4.1 Sustainable Competitive Advantage -- 3.4.2 Brand Value -- 3.4.3 Psychological Factors that Influence Consumers -- 3.4.4 End-User Influence on the Value System -- 3.5 Value Grid in the Communications Industry -- 3.6 Summary -- 3.7 References -- Chapter 4: Structures and Strategies -- 4.1 The Competitive Environment -- 4.2 Diminishing Control -- 4.3 Web 2.0-Driven Business Models -- 4.4 The Sphere of Influence -- 4.5 User Expectations -- 4.6 Advertising -- 4.6.1 Contents-Sensitive Advertising -- 4.6.2 User Privacy Versus User Benefits -- 4.6.3 Respect for the User -- 4.7 Summary -- 4.8 References -- Chapter 5: Strategic Opportunities -- 5.1 Generic Business Strategies -- 5.2 Quality Versus Cost: A Trade-Off -- 5.3 'Lean Operator' and Beyond -- 5.4 Summary -- 5.5 References -- PART III: TECHNOLOGIES AND SERVICES -- Chapter 6: Enabling Technologies -- 6.1 Core Network Technologies and Systems -- 6.1.1 IP Multimedia Subsystem -- 6.1.2 Service Delivery Framework -- 6.2 Access Network Technologies and Systems.
6.2.1 Fixed-Line Access -- 6.2.2 Wireless Access -- 6.3 Consumer Products -- 6.3.1 Mobile Terminal Evolution -- 6.3.2 Home Entertainment Hub -- 6.4 Summary -- 6.5 References -- Chapter 7: Convergent Services and Systems -- 7.1 Services on Mobile Terminals -- 7.2 Television and Video Services -- 7.2.1 IPTV -- 7.2.2 Internet Video -- 7.2.3 Mobile TV -- 7.2.4 Digital TV Broadcasting -- 7.3 Other Convergent Services -- 7.3.1 Music Downloading -- 7.3.2 Radio Listening -- 7.4 Fixed-Mobile Convergence -- 7.5 Summary -- 7.6 References -- PART IV: BUSINESS PROCESSES IN CONVERGENT COMMUNICATIONS MARKETS -- Chapter 8: Management of Convergent Services -- 8.1 Enterprise Software Environment -- 8.1.1 Customer Relationship Management -- 8.1.2 Enterprise Resource Planning -- 8.1.3 Operations Support Systems -- 8.1.4 Business Support Systems -- 8.2 Enterprise System Integration Challenges -- 8.2.1 Enterprise Architecture Frameworks -- 8.2.2 Service-Oriented Architecture -- 8.3 Enterprise Process Optimization -- 8.3.1 Telecommunications Process Framework -- 8.3.2 IT Process Framework -- 8.3.3 Cross-network Optimization Challenges -- 8.3.4 Process Mapping -- 8.3.5 Simplified Process Loops -- 8.4 Methodologies for Business Process Optimization -- 8.4.1 Business Process Management -- 8.4.2 BPM Automation -- 8.5 Summary -- 8.6 References -- Chapter 9: New Business Opportunities -- 9.1 The Network / a Managed Dynamic Business Asset -- 9.1.1 Business Opportunity Management -- 9.1.2 A Business Management Paradigm Shift -- 9.1.3 Business Data Requirements -- 9.2 Knowledge Based Organisations -- 9.2.1 Scarcity of Network Capacity -- 9.2.2 Scarcity of Service Innovation -- 9.2.3 Scarcity of Customer Attention -- 9.2.4 Scarcity of Business Evolution -- 9.3 Opportunities in Outsourcing -- 9.4 Summary -- 9.5 References -- Chapter 10: Management of User Expectations -- 10.1 Mobile Terminals and Convergence of Services -- 10.2 Control of End-User QoE -- 10.3 Terminal Characteristics and User Preferences. 10.4 CSP Crossroads -- 10.5 Summary -- 10.6 References -- Chapter 11: Billing and Convergent Charging -- 11.1 Convergent Charging System Architecture -- 11.1.1 Hybrid Tariffs -- 11.1.2 Mobile Payment -- 11.2 Standardized Charging and Billing Frameworks -- 11.3 Data Sources in Charging and Billing Systems -- 11.3.1 Charging Data -- 11.3.2 Billing Data -- 11.4 Summary -- 11.5 References -- PART V: CONVERGENCE AND BEYOND -- Chapter 12: Innovation and New Opportunities -- 12.1 Categories of Innovation -- 12.1.1 Scope of Innovation Processes -- 12.1.2 Depth of Innovation Processes -- 12.2 Methods to Facilitate Innovation -- 12.2.1 Execution Processes -- 12.2.2 Creativity Processes -- 12.3 Innovation Frameworks -- 12.3.1 Theory of Inventive Problem Solving -- 12.3.2 Organizational Challenges -- 12.4 Convergence of Experience -- 12.4.1 Human Interfaces -- 12.4.2 Social Networking -- 12.5 Future Trends -- 12.5.1 Beyond Web 2.0 -- 12.5.2 Crossing the Line -- 12.6 Summary -- 12.7 References -- Chapter 13: The Future of Communications -- 13.1 A Different Paradigm -- 13.1.1 Changes to the Value Chain -- 13.1.2 Convergence Culture -- 13.2 The New Challenges -- 13.2.1 The Competence Trap -- 13.2.2 Eight Primary Challenges and Opportunities -- 13.2.3 Overview of Challenges and Opportunities -- 13.3 The New Horizons -- 13.4 Summary -- 13.5 References -- Index. |
| Record Nr. | UNINA-9910877868603321 |
|
Saxtoft Christian
|
||
| Hoboken, N.J., : John Wiley, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
GoldMine 8 for dummies [[electronic resource] /] / by Joel Scott
| GoldMine 8 for dummies [[electronic resource] /] / by Joel Scott |
| Autore | Scott Joel |
| Pubbl/distr/stampa | Hoboken, N.J. ; ; Chichester, : Wiley, c2008 |
| Descrizione fisica | 1 online resource (386 p.) |
| Disciplina |
005.3
658.800285/5369 |
| Collana | --For dummies |
| Soggetto topico |
Business - Communication systems
Sales management - Computer programs |
| Soggetto genere / forma | Electronic books. |
| ISBN | 0-470-24916-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Gold Mine 8 For Dummies; About the Author; Author's Acknowledgments; Contents at a Glance; Table of Contents; Introduction; The Various Flavors of Gold Mine; How to Use This Book; Foolish Assumptions; How This Book Is Organized; Conventions Used in This Book; Icons Used in This Book; Where to Go from Here; Part I: Gold Mine Premium Basics; Chapter 1: Gold Mine: An Overview; Discovering Everything that Gold Mine Can Do; Investigating a Few of the Things Gold Mine Isn't Designed to Do; Planning a Successful Project; Providing Training: The Key to Success; Chapter 2: Getting Around in Gold Mine
Understanding the Gold Mine Interface The status bar; Getting Help; Chapter 3: Setting Up Your Preferences; Customizing Your Tabs; Customizing All Your Preferences; Chapter 4: Accessing Gold Mine Remotely; Securing Your Data; Syncing Up with Gold Sync; Adding iGold Mine Plus; Accessing Gold Mine with Remote Desktop; Using Handheld Devices; Part II: Managing Contacts; Chapter 5: Creating and Viewing Client Records; Creating New Records; Finding a Record in Your Database; Using a Custom Field; Chapter 6: Handling Notes and Secondary Contacts; The Main Notepad; The Contacts Tab Chapter 7: Details and Referrals Taking Care of the Details; Making Use of Referrals; Chapter 8: Using Filters, Groups, and SQL Queries; Building and Using Filters; Building and Using Groups; Building and Using SQL Queries; Part III: Managing Activities; Chapter 9: Scheduling Activities; Defining Activities; Creating Activities; Entering Activities on the Calendar; Filling in the Scheduling Dialog Box; Rescheduling an Activity; Scheduling Activities for Other People; Using the iCal Features; Scheduling Recurring Activities; Chapter 10: Viewing Scheduled Activities Viewing Activities Using the Calendar Checking the Activity List; Viewing Groups of Users on the Calendar; Chapter 11: Dealing with and Completing Scheduled Activities; Four Ways to Complete Your Activities; The Best Way to Complete an Activity; Chapter 12: Sales Forecasting; Setting up Quotas; Entering Your Forecasts; Viewing Your Sales Pipeline; Completing Your Forecasts; Part IV: Marketing and Support; Chapter 13: Managing Your Leads; Importing Leads into Gold Mine; Assigning Leads to Users; Analyzing Your Leads; Using Automated Processes; Chapter 14: Managing Your Marketing Using the Campaign Manager Using the Essential Fields for Marketing with Gold Mine; Chapter 15: Handling Cases; Configuring Your Case Setup; Using Templates; Handling Cases; Using Your Knowledge Base; Part V: Managing Documents; Chapter 16: Integrating with Word; Understanding What Versions Work Together; Creating Templates; Using Your Templates; Chapter 17: Sending and Receiving E-Mail; Configuring Your E-Mail System; Sending E-Mail Messages; Getting Your Mail; Chapter 18: Using Outlook; What Versions Work Together; The Three Options for Outlook; Using GISMO; Chapter 19: Linking Documents Exploring the Links Tab |
| Record Nr. | UNINA-9910451230003321 |
|
Scott Joel
|
||
| Hoboken, N.J. ; ; Chichester, : Wiley, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
GoldMine 8 for dummies [[electronic resource] /] / by Joel Scott
| GoldMine 8 for dummies [[electronic resource] /] / by Joel Scott |
| Autore | Scott Joel |
| Pubbl/distr/stampa | Hoboken, N.J. ; ; Chichester, : Wiley, c2008 |
| Descrizione fisica | 1 online resource (386 p.) |
| Disciplina |
005.3
658.800285/5369 |
| Collana | --For dummies |
| Soggetto topico |
Business - Communication systems
Sales management - Computer programs |
| ISBN | 0-470-24916-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Gold Mine 8 For Dummies; About the Author; Author's Acknowledgments; Contents at a Glance; Table of Contents; Introduction; The Various Flavors of Gold Mine; How to Use This Book; Foolish Assumptions; How This Book Is Organized; Conventions Used in This Book; Icons Used in This Book; Where to Go from Here; Part I: Gold Mine Premium Basics; Chapter 1: Gold Mine: An Overview; Discovering Everything that Gold Mine Can Do; Investigating a Few of the Things Gold Mine Isn't Designed to Do; Planning a Successful Project; Providing Training: The Key to Success; Chapter 2: Getting Around in Gold Mine
Understanding the Gold Mine Interface The status bar; Getting Help; Chapter 3: Setting Up Your Preferences; Customizing Your Tabs; Customizing All Your Preferences; Chapter 4: Accessing Gold Mine Remotely; Securing Your Data; Syncing Up with Gold Sync; Adding iGold Mine Plus; Accessing Gold Mine with Remote Desktop; Using Handheld Devices; Part II: Managing Contacts; Chapter 5: Creating and Viewing Client Records; Creating New Records; Finding a Record in Your Database; Using a Custom Field; Chapter 6: Handling Notes and Secondary Contacts; The Main Notepad; The Contacts Tab Chapter 7: Details and Referrals Taking Care of the Details; Making Use of Referrals; Chapter 8: Using Filters, Groups, and SQL Queries; Building and Using Filters; Building and Using Groups; Building and Using SQL Queries; Part III: Managing Activities; Chapter 9: Scheduling Activities; Defining Activities; Creating Activities; Entering Activities on the Calendar; Filling in the Scheduling Dialog Box; Rescheduling an Activity; Scheduling Activities for Other People; Using the iCal Features; Scheduling Recurring Activities; Chapter 10: Viewing Scheduled Activities Viewing Activities Using the Calendar Checking the Activity List; Viewing Groups of Users on the Calendar; Chapter 11: Dealing with and Completing Scheduled Activities; Four Ways to Complete Your Activities; The Best Way to Complete an Activity; Chapter 12: Sales Forecasting; Setting up Quotas; Entering Your Forecasts; Viewing Your Sales Pipeline; Completing Your Forecasts; Part IV: Marketing and Support; Chapter 13: Managing Your Leads; Importing Leads into Gold Mine; Assigning Leads to Users; Analyzing Your Leads; Using Automated Processes; Chapter 14: Managing Your Marketing Using the Campaign Manager Using the Essential Fields for Marketing with Gold Mine; Chapter 15: Handling Cases; Configuring Your Case Setup; Using Templates; Handling Cases; Using Your Knowledge Base; Part V: Managing Documents; Chapter 16: Integrating with Word; Understanding What Versions Work Together; Creating Templates; Using Your Templates; Chapter 17: Sending and Receiving E-Mail; Configuring Your E-Mail System; Sending E-Mail Messages; Getting Your Mail; Chapter 18: Using Outlook; What Versions Work Together; The Three Options for Outlook; Using GISMO; Chapter 19: Linking Documents Exploring the Links Tab |
| Record Nr. | UNINA-9910784727503321 |
|
Scott Joel
|
||
| Hoboken, N.J. ; ; Chichester, : Wiley, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
GoldMine 8 for dummies / / by Joel Scott
| GoldMine 8 for dummies / / by Joel Scott |
| Autore | Scott Joel |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Hoboken, N.J. ; ; Chichester, : Wiley, c2008 |
| Descrizione fisica | 1 online resource (386 p.) |
| Disciplina |
005.3
658.800285/5369 |
| Collana | --For dummies |
| Soggetto topico |
Business - Communication systems
Sales management - Computer programs |
| ISBN | 0-470-24916-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Gold Mine 8 For Dummies; About the Author; Author's Acknowledgments; Contents at a Glance; Table of Contents; Introduction; The Various Flavors of Gold Mine; How to Use This Book; Foolish Assumptions; How This Book Is Organized; Conventions Used in This Book; Icons Used in This Book; Where to Go from Here; Part I: Gold Mine Premium Basics; Chapter 1: Gold Mine: An Overview; Discovering Everything that Gold Mine Can Do; Investigating a Few of the Things Gold Mine Isn't Designed to Do; Planning a Successful Project; Providing Training: The Key to Success; Chapter 2: Getting Around in Gold Mine
Understanding the Gold Mine Interface The status bar; Getting Help; Chapter 3: Setting Up Your Preferences; Customizing Your Tabs; Customizing All Your Preferences; Chapter 4: Accessing Gold Mine Remotely; Securing Your Data; Syncing Up with Gold Sync; Adding iGold Mine Plus; Accessing Gold Mine with Remote Desktop; Using Handheld Devices; Part II: Managing Contacts; Chapter 5: Creating and Viewing Client Records; Creating New Records; Finding a Record in Your Database; Using a Custom Field; Chapter 6: Handling Notes and Secondary Contacts; The Main Notepad; The Contacts Tab Chapter 7: Details and Referrals Taking Care of the Details; Making Use of Referrals; Chapter 8: Using Filters, Groups, and SQL Queries; Building and Using Filters; Building and Using Groups; Building and Using SQL Queries; Part III: Managing Activities; Chapter 9: Scheduling Activities; Defining Activities; Creating Activities; Entering Activities on the Calendar; Filling in the Scheduling Dialog Box; Rescheduling an Activity; Scheduling Activities for Other People; Using the iCal Features; Scheduling Recurring Activities; Chapter 10: Viewing Scheduled Activities Viewing Activities Using the Calendar Checking the Activity List; Viewing Groups of Users on the Calendar; Chapter 11: Dealing with and Completing Scheduled Activities; Four Ways to Complete Your Activities; The Best Way to Complete an Activity; Chapter 12: Sales Forecasting; Setting up Quotas; Entering Your Forecasts; Viewing Your Sales Pipeline; Completing Your Forecasts; Part IV: Marketing and Support; Chapter 13: Managing Your Leads; Importing Leads into Gold Mine; Assigning Leads to Users; Analyzing Your Leads; Using Automated Processes; Chapter 14: Managing Your Marketing Using the Campaign Manager Using the Essential Fields for Marketing with Gold Mine; Chapter 15: Handling Cases; Configuring Your Case Setup; Using Templates; Handling Cases; Using Your Knowledge Base; Part V: Managing Documents; Chapter 16: Integrating with Word; Understanding What Versions Work Together; Creating Templates; Using Your Templates; Chapter 17: Sending and Receiving E-Mail; Configuring Your E-Mail System; Sending E-Mail Messages; Getting Your Mail; Chapter 18: Using Outlook; What Versions Work Together; The Three Options for Outlook; Using GISMO; Chapter 19: Linking Documents Exploring the Links Tab |
| Record Nr. | UNINA-9910807383203321 |
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Scott Joel
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| Hoboken, N.J. ; ; Chichester, : Wiley, c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International journal of strategic decision sciences
| International journal of strategic decision sciences |
| Pubbl/distr/stampa | Hershey, PA, : IGI Global |
| Disciplina | 658 |
| Soggetto topico |
Management information system
Information technology Business - Communication systems |
| Soggetto genere / forma | Periodicals. |
| Soggetto non controllato | Information Technology |
| ISSN | 1947-8577 |
| Formato | Materiale a stampa |
| Livello bibliografico | Periodico |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | IJSDS |
| Record Nr. | UNISA-996546865103316 |
| Hershey, PA, : IGI Global | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia
| Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia |
| Pubbl/distr/stampa | London : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (243 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) |
EviaCarlos <1971->
ThatcherBarry <1964-> |
| Collana | Baywood's technical communications series |
| Soggetto topico |
Contracting out
Information technology - Management Business - Communication systems |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-315-22393-7
1-351-84237-4 0-89503-694-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Technical communication and IT oursourcing in India : past, present, and future / Prashant Natarajan and Makarand Pandit -- Defining technical communication in the United States and India : a contrastive analysis of established curricula and desired abilities / Carlos Evia -- Africa goes for outsourcing / Michael Jarvis, Kwadzo Bokor -- Outsourcing of technical communication tasks from German-speaking contexts / Petra Drewer and Charlotte Kaempf -- Approaching outsourcing in rhetoric and professional communication : lessons from U.S.-owned maquilas in Mexico / Barry Thatcher and Victoriano Garza-Almanza -- The information developer's dilemma / Joann Hackos and William Hackos, Jr. -- Language, culture, and collaboration in offshore outsourcing : a case study of international training team communication competencies / Jim Melton -- The implications of outsourcing for technical editing / Clint Lanier -- The privacy problems related to international outsourcing : a perspective for technical communicators / Kirk St. Amant -- Outsourcing technical communication : the policy behind the practice / Keith Gibson -- Obligations and opportunities : legal issues in offshore outsourcing technical communication / Charlsye Smith Diaz -- Conclusion : personal reflection on developing a viable trajectory for outsourcing technical communications / Barry Thatcher. |
| Record Nr. | UNINA-9910462495003321 |
| London : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia
| Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia |
| Pubbl/distr/stampa | London : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (243 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) |
EviaCarlos <1971->
ThatcherBarry <1964-> |
| Collana | Baywood's technical communications series |
| Soggetto topico |
Contracting out
Information technology - Management Business - Communication systems |
| ISBN |
1-315-22393-7
1-351-84237-4 0-89503-694-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Technical communication and IT oursourcing in India : past, present, and future / Prashant Natarajan and Makarand Pandit -- Defining technical communication in the United States and India : a contrastive analysis of established curricula and desired abilities / Carlos Evia -- Africa goes for outsourcing / Michael Jarvis, Kwadzo Bokor -- Outsourcing of technical communication tasks from German-speaking contexts / Petra Drewer and Charlotte Kaempf -- Approaching outsourcing in rhetoric and professional communication : lessons from U.S.-owned maquilas in Mexico / Barry Thatcher and Victoriano Garza-Almanza -- The information developer's dilemma / Joann Hackos and William Hackos, Jr. -- Language, culture, and collaboration in offshore outsourcing : a case study of international training team communication competencies / Jim Melton -- The implications of outsourcing for technical editing / Clint Lanier -- The privacy problems related to international outsourcing : a perspective for technical communicators / Kirk St. Amant -- Outsourcing technical communication : the policy behind the practice / Keith Gibson -- Obligations and opportunities : legal issues in offshore outsourcing technical communication / Charlsye Smith Diaz -- Conclusion : personal reflection on developing a viable trajectory for outsourcing technical communications / Barry Thatcher. |
| Record Nr. | UNINA-9910786374103321 |
| London : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia
| Outsourcing technical communication : issues, policies, and practices / / edited by Barry Thatcher, Carlos Evia |
| Pubbl/distr/stampa | London : , : Routledge, , 2017 |
| Descrizione fisica | 1 online resource (243 p.) |
| Disciplina | 658.4/058 |
| Altri autori (Persone) |
EviaCarlos <1971->
ThatcherBarry <1964-> |
| Collana | Baywood's technical communications series |
| Soggetto topico |
Contracting out
Information technology - Management Business - Communication systems |
| ISBN |
1-315-22393-7
1-351-84237-4 0-89503-694-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Technical communication and IT oursourcing in India : past, present, and future / Prashant Natarajan and Makarand Pandit -- Defining technical communication in the United States and India : a contrastive analysis of established curricula and desired abilities / Carlos Evia -- Africa goes for outsourcing / Michael Jarvis, Kwadzo Bokor -- Outsourcing of technical communication tasks from German-speaking contexts / Petra Drewer and Charlotte Kaempf -- Approaching outsourcing in rhetoric and professional communication : lessons from U.S.-owned maquilas in Mexico / Barry Thatcher and Victoriano Garza-Almanza -- The information developer's dilemma / Joann Hackos and William Hackos, Jr. -- Language, culture, and collaboration in offshore outsourcing : a case study of international training team communication competencies / Jim Melton -- The implications of outsourcing for technical editing / Clint Lanier -- The privacy problems related to international outsourcing : a perspective for technical communicators / Kirk St. Amant -- Outsourcing technical communication : the policy behind the practice / Keith Gibson -- Obligations and opportunities : legal issues in offshore outsourcing technical communication / Charlsye Smith Diaz -- Conclusion : personal reflection on developing a viable trajectory for outsourcing technical communications / Barry Thatcher. |
| Record Nr. | UNINA-9910828986703321 |
| London : , : Routledge, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
