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25 need-to-know key performance indicators / / Bernard Marr
| 25 need-to-know key performance indicators / / Bernard Marr |
| Autore | Marr Bernard |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Harlow, England : , : Pearson, , 2014 |
| Descrizione fisica | 1 online resource (225 pages) : illustrations |
| Disciplina | 658.4/013 |
| Soggetto topico |
Management - Statistical methods
Performance Business planning Benchmarking (Management) |
| ISBN | 1-292-01649-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- About the author -- Publisher's acknowledgements -- Introduction -- Top 10 do's and don'ts of using key performance indicators -- Part 1: Measuring and understanding your customers -- 1 Net promoter score (NPS) -- 2 Customer profitability score -- 3 Customer retention rate -- 4 Conversion rate -- 5 Relative market share -- Part 2: Measuring and understanding your financial -- 6 Revenue growth rate -- 7 Net profit -- 8 Net profit margin -- 9 Gross profit margin -- 10 Operating profit margin -- 11 Return on investment (ROI) -- 12 Cash conversion cycle (CCC) -- Part 3: Measuring and understanding your internal processes -- 13 Capacity utilisation rate (CUR) -- 14 Project schedule variance (PSV) -- 15 Project cost variance (PCV) -- 16 Earned value (EV) metric -- 17 Order fulfilment cycle time (OFCT) -- 18 Delivery in full, on time (DIFOT) rate -- 19 Quality index -- 20 Process downtime level -- Part 4: Measuring and understanding your employees -- 21 Staff advocacy score -- 22 Employee engagement level -- 23 Absenteeism Bradford Factor -- 24 Human capital value added (HCVA) -- 25 360-degree feedback score -- 10 useful books to read next -- Glossary of terms -- Index. |
| Altri titoli varianti | Twenty five need-to-know key performance indicators |
| Record Nr. | UNINA-9910151789903321 |
Marr Bernard
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| Harlow, England : , : Pearson, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence [[electronic resource]]
| 2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence [[electronic resource]] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2002 |
| Descrizione fisica | 1 online resource (72 p.) |
| Disciplina | 658.562 |
| Collana | Measuring business excellence |
| Soggetto topico |
Benchmarking (Management)
Organizational behavior |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-47955-8
9786610479559 1-84544-706-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Table of Contents; Editor's page; Achieving performance excellence through an integrated strategy of radical innovation and continuous improvement; Patterns of business excellence; Trends in EFQM criterion weights: the case of Denmark 1998-2001; Business performance sustainability through process modelling; How can ISO 9000:2000 help companies achieve excellence? What the companies think; Impact of social innovations on French companies' performance: a study of high-involvement practices; Modeling BEST business excellence: the beginning; Quality Focus |
| Record Nr. | UNINA-9910449674503321 |
| Bradford, England, : Emerald Group Publishing, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence [[electronic resource]]
| 2nd International Research Conference of the Multinational Alliance for the Advancement of Organizational Excellence [[electronic resource]] |
| Pubbl/distr/stampa | Bradford, England, : Emerald Group Publishing, c2002 |
| Descrizione fisica | 1 online resource (72 p.) |
| Disciplina | 658.562 |
| Collana | Measuring business excellence |
| Soggetto topico |
Benchmarking (Management)
Organizational behavior |
| ISBN |
1-280-47955-8
9786610479559 1-84544-706-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Table of Contents; Editor's page; Achieving performance excellence through an integrated strategy of radical innovation and continuous improvement; Patterns of business excellence; Trends in EFQM criterion weights: the case of Denmark 1998-2001; Business performance sustainability through process modelling; How can ISO 9000:2000 help companies achieve excellence? What the companies think; Impact of social innovations on French companies' performance: a study of high-involvement practices; Modeling BEST business excellence: the beginning; Quality Focus |
| Record Nr. | UNINA-9910777356003321 |
| Bradford, England, : Emerald Group Publishing, c2002 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The art of benchmarking : an analytical guide to methods and applications for IT management / / Martin Kütz
| The art of benchmarking : an analytical guide to methods and applications for IT management / / Martin Kütz |
| Autore | Kütz Martin |
| Pubbl/distr/stampa | Cham, Switzerland : , : Springer, , [2022] |
| Descrizione fisica | 1 online resource (175 pages) |
| Disciplina | 658.562 |
| Collana | Contributions to Management Science |
| Soggetto topico | Benchmarking (Management) |
| ISBN |
9783030905866
9783030905859 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910522930903321 |
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Kütz Martin
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| Cham, Switzerland : , : Springer, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Attachment X, bench mark ties : to scope of work for shoreline mapping under the NOAA Coastal Mapping Program
| Attachment X, bench mark ties : to scope of work for shoreline mapping under the NOAA Coastal Mapping Program |
| Edizione | [Version 1.] |
| Pubbl/distr/stampa | [Silver Spring, Md.] : , : Remote Sensing Division, National Geodetic Survey, National Ocean Service, National Oceanic & Atmospheric Administration, U.S. Department of Commerce, , 2004 |
| Descrizione fisica | 1 online resource (7 pages) : illustrations |
| Soggetto topico |
Benchmarking (Management)
Coastal mapping Concrete - Mixing |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Attachment X, bench mark ties |
| Record Nr. | UNINA-9910699189003321 |
| [Silver Spring, Md.] : , : Remote Sensing Division, National Geodetic Survey, National Ocean Service, National Oceanic & Atmospheric Administration, U.S. Department of Commerce, , 2004 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910143831303321 |
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Niven Paul R
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| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies [[electronic resource] /] / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, New Jersey : , : John Wiley & Sons, , 2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
1-119-19728-7
1-281-38172-1 9786611381721 0-470-32798-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9910830992603321 |
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Niven Paul R
|
||
| Hoboken, New Jersey : , : John Wiley & Sons, , 2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Balanced scorecard step-by-step for government and nonprofit agencies / / Paul R. Niven
| Balanced scorecard step-by-step for government and nonprofit agencies / / Paul R. Niven |
| Autore | Niven Paul R |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : J. Wiley & Sons, Inc., c2008 |
| Descrizione fisica | 1 online resource (385 p.) |
| Disciplina | 352.3/57 |
| Soggetto topico |
Total quality management in government
Administrative agencies - Management - Evaluation Nonprofit organizations - Management - Evaluation Benchmarking (Management) Performance standards Organizational effectiveness - Measurement |
| ISBN |
9786611381721
9781119197287 1119197287 9781281381729 1281381721 9780470327982 0470327987 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success. |
| Record Nr. | UNINA-9911020170703321 |
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Niven Paul R
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| Hoboken, N.J., : J. Wiley & Sons, Inc., c2008 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway
| Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway |
| Autore | Calloway Joe |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2009 |
| Descrizione fisica | 1 online resource (270 p.) |
| Disciplina |
658.4/013
658.4012 |
| Soggetto topico |
Benchmarking (Management)
Corporate image Brand name products |
| Soggetto genere / forma | Electronic books. |
| ISBN |
9786612278952
0-470-52933-4 1-282-27895-9 1-118-25617-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Becoming a Category of One, 2nd Edition: How Extraordinary Companies Transcend Commodity and Defy Comparison; Contents; Preface; Chapter 1: We Just Decided to Go; Chapter 2: What's Your Story?; Chapter 3: Success Means You Know What Used to Work; Chapter 4: The Commodity Trap; Chapter 5: Your Brand Is Everything; Chapter 6: The Three Rules; Chapter 7: The New Customer Reality; Chapter 8: Tiebreakers; Chapter 9: Case Study: Tractor Supply Company; Chapter 10: The Future Category of One; Index; About the Author |
| Record Nr. | UNINA-9910141307503321 |
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Calloway Joe
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| Hoboken, N.J., : John Wiley & Sons, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway
| Becoming a category of one [[electronic resource] ] : how extraordinary companies transcend commodity and defy comparison / / Joe Calloway |
| Autore | Calloway Joe |
| Edizione | [2nd ed.] |
| Pubbl/distr/stampa | Hoboken, N.J., : John Wiley & Sons, c2009 |
| Descrizione fisica | 1 online resource (270 p.) |
| Disciplina |
658.4/013
658.4012 |
| Soggetto topico |
Benchmarking (Management)
Corporate image Brand name products |
| ISBN |
9786612278952
0-470-52933-4 1-282-27895-9 1-118-25617-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Becoming a Category of One, 2nd Edition: How Extraordinary Companies Transcend Commodity and Defy Comparison; Contents; Preface; Chapter 1: We Just Decided to Go; Chapter 2: What's Your Story?; Chapter 3: Success Means You Know What Used to Work; Chapter 4: The Commodity Trap; Chapter 5: Your Brand Is Everything; Chapter 6: The Three Rules; Chapter 7: The New Customer Reality; Chapter 8: Tiebreakers; Chapter 9: Case Study: Tractor Supply Company; Chapter 10: The Future Category of One; Index; About the Author |
| Record Nr. | UNINA-9910830587303321 |
|
Calloway Joe
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| Hoboken, N.J., : John Wiley & Sons, c2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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