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Crisis management by apology : corporate responses to allegations of wrongdoing / / Keith Michael Hearit
| Crisis management by apology : corporate responses to allegations of wrongdoing / / Keith Michael Hearit |
| Autore | Hearit Keith Michael |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Mahwah, N.J., : Lawrence Erlbaum Associates, c2006 |
| Descrizione fisica | 1 online resource (261 p.) |
| Disciplina | 659.2 |
| Collana | LEA's communication series |
| Soggetto topico |
Corporate image
Crisis management Apologizing Corporations - Public relations Business communication |
| ISBN |
1-135-65024-1
1-135-65025-X 1-282-37538-5 9786612375385 1-4106-1559-6 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index |
| Record Nr. | UNINA-9910816408803321 |
Hearit Keith Michael
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| Mahwah, N.J., : Lawrence Erlbaum Associates, c2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Crisis Management by Apology
| Crisis Management by Apology |
| Autore | Hearit Keith Michael |
| Pubbl/distr/stampa | New York, : Routledge, Aug. 2005 |
| Descrizione fisica | 1 online resource (261 p.) |
| Disciplina | 659.2 |
| Collana | LEA's communication series |
| Soggetto topico |
Corporate image
Crisis management Apologizing Corporations - Public relations Business communication |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-135-65024-1
1-135-65025-X 1-282-37538-5 9786612375385 1-4106-1559-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index |
| Record Nr. | UNINA-9910449943403321 |
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Hearit Keith Michael
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| New York, : Routledge, Aug. 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Crisis Management by Apology
| Crisis Management by Apology |
| Autore | Hearit Keith Michael |
| Pubbl/distr/stampa | New York, : Routledge, Aug. 2005 |
| Descrizione fisica | 1 online resource (261 p.) |
| Disciplina | 659.2 |
| Collana | LEA's communication series |
| Soggetto topico |
Corporate image
Crisis management Apologizing Corporations - Public relations Business communication |
| ISBN |
1-135-65024-1
1-135-65025-X 1-282-37538-5 9786612375385 1-4106-1559-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Contents; Preface; About the Author/About the Contributor; 1 Introduction; 2 Apologia, Social Drama, and Public Ritual; 3 Legality and Liability; 4 Apologetic Ethics; 5 Apologia and Individuals: Politicians, Sports Figures, and Media Celebrities; 6 Apologia and Organizations: Retail, Manufacturing, and Not-for-Profits; 7 Institutional Apologies: Institutional, Religious, and Governmental; 8 Conclusions: Corporate Apologia, Ideology, and Ethical Responses to Criticism; References; Author Index; Subject Index |
| Record Nr. | UNINA-9910783692803321 |
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Hearit Keith Michael
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| New York, : Routledge, Aug. 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-282-30062-8
9786612300622 1-60509-139-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910457256503321 |
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Kador John
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| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| ISBN |
1-282-30062-8
9786612300622 1-60509-139-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910781053303321 |
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Kador John
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| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Effective apology : mending fences, building bridges, and restoring trust / / John Kador
| Effective apology : mending fences, building bridges, and restoring trust / / John Kador |
| Autore | Kador John |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | San Francisco, : Berrett-Koehler Publishers, 2009 |
| Descrizione fisica | 1 online resource (284 p.) |
| Disciplina | 659.2 |
| Collana | A BK business book |
| Soggetto topico |
Corporate image
Apologizing Corporations - Public relations Business communication Crisis management |
| ISBN |
1-282-30062-8
9786612300622 1-60509-139-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| Record Nr. | UNINA-9910818464303321 |
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Kador John
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| San Francisco, : Berrett-Koehler Publishers, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Japanese apologies for World War II [[electronic resource] ] : a rhetorical study / / Jane W. Yamazaki
| Japanese apologies for World War II [[electronic resource] ] : a rhetorical study / / Jane W. Yamazaki |
| Autore | Yamazaki Jane W |
| Pubbl/distr/stampa | London, : Routledge, 2006 |
| Descrizione fisica | 1 online resource (209 p.) |
| Disciplina | 327.52009045 |
| Collana | Routledge contemporary Japan series |
| Soggetto topico |
Apologizing
World War, 1939-1945 - Japan |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-280-45085-1
9786610450855 0-203-00205-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Half Title; Series Title; Title; Copyright; Contents; Preface; Acknowledgments; Abbreviations; 1. Introduction; 2. Accusations, Accusers, and Audience; 3. The Early Apologies: Repairing Relationships; 4. The Comfort Women Apologies; 5. Hosokawa Apologies: Politics and History; 6. The Anti-Apologies/Conservative Apologia; 7. Murayama Apology: On the International Stage; 8. Apology as International Discourse; 9. Conclusions; Appendix A: Key Documents/Apology Statements; Appendix B: The Language of Apology; Glossary; Notes; References; Index |
| Record Nr. | UNINA-9910458022103321 |
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Yamazaki Jane W
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| London, : Routledge, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Japanese apologies for World War II [[electronic resource] ] : a rhetorical study / / Jane W. Yamazaki
| Japanese apologies for World War II [[electronic resource] ] : a rhetorical study / / Jane W. Yamazaki |
| Autore | Yamazaki Jane W |
| Pubbl/distr/stampa | London, : Routledge, 2006 |
| Descrizione fisica | 1 online resource (209 p.) |
| Disciplina | 327.52009045 |
| Collana | Routledge contemporary Japan series |
| Soggetto topico |
Apologizing
World War, 1939-1945 - Japan |
| ISBN |
1-280-45085-1
9786610450855 0-203-00205-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Half Title; Series Title; Title; Copyright; Contents; Preface; Acknowledgments; Abbreviations; 1. Introduction; 2. Accusations, Accusers, and Audience; 3. The Early Apologies: Repairing Relationships; 4. The Comfort Women Apologies; 5. Hosokawa Apologies: Politics and History; 6. The Anti-Apologies/Conservative Apologia; 7. Murayama Apology: On the International Stage; 8. Apology as International Discourse; 9. Conclusions; Appendix A: Key Documents/Apology Statements; Appendix B: The Language of Apology; Glossary; Notes; References; Index |
| Record Nr. | UNINA-9910784430203321 |
|
Yamazaki Jane W
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||
| London, : Routledge, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Japanese apologies for World War II : a rhetorical study / / Jane W. Yamazaki
| Japanese apologies for World War II : a rhetorical study / / Jane W. Yamazaki |
| Autore | Yamazaki Jane W |
| Pubbl/distr/stampa | London, : Routledge, 2006 |
| Descrizione fisica | 1 online resource (209 p.) |
| Disciplina | 327.52009045 |
| Collana | Routledge contemporary Japan series |
| Soggetto topico |
Apologizing
World War, 1939-1945 - Japan |
| ISBN |
1-280-45085-1
9786610450855 0-203-00205-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Book Cover; Half Title; Series Title; Title; Copyright; Contents; Preface; Acknowledgments; Abbreviations; 1. Introduction; 2. Accusations, Accusers, and Audience; 3. The Early Apologies: Repairing Relationships; 4. The Comfort Women Apologies; 5. Hosokawa Apologies: Politics and History; 6. The Anti-Apologies/Conservative Apologia; 7. Murayama Apology: On the International Stage; 8. Apology as International Discourse; 9. Conclusions; Appendix A: Key Documents/Apology Statements; Appendix B: The Language of Apology; Glossary; Notes; References; Index |
| Record Nr. | UNINA-9910821972203321 |
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Yamazaki Jane W
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| London, : Routledge, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Linguistic politeness in Britain and Uruguay : a contrastive study of requests and apologies / / Rosina Marquez-Reiter
| Linguistic politeness in Britain and Uruguay : a contrastive study of requests and apologies / / Rosina Marquez-Reiter |
| Autore | Marquez-Reiter Rosina |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Amsterdam ; ; Philadelphia, : John Benjamins Pub. Co., 2000 |
| Descrizione fisica | xvii, 225 p. : ill |
| Disciplina | 306.44/0941 |
| Collana | Pragmatics & beyond |
| Soggetto topico |
English language - Social aspects - Great Britain
English language - Grammar, Comparative - Spanish Spanish language - Grammar, Comparative - English Spanish language - Social aspects - Uruguay Language and culture - Great Britain Social interaction - Great Britain Language and culture - Uruguay Social interaction - Uruguay Speech acts (Linguistics) Apologizing Courtesy |
| ISBN |
1-282-25472-3
0-585-46254-2 9786612254727 90-272-9893-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | LINGUISTIC POLITENESS IN BRITAIN AND URUGUAY -- Editorial page -- Title page -- LCC data -- Table of contents -- Acknowledgements -- Introduction -- Chapter 1. Politeness theory -- Chapter 2. Speech act theory and politeness: Requests and apologies -- Chapter 3. Structure of the study and methodology -- Chapter 4. The findings: Requests -- Chapter 5. The findings: Apologies -- Chapter 6. Conclusion -- Appendix -- References -- Subject index -- PRAGMATICS AND BEYOND NEW SERIES. |
| Record Nr. | UNINA-9910810559703321 |
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Marquez-Reiter Rosina
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| Amsterdam ; ; Philadelphia, : John Benjamins Pub. Co., 2000 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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