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Academic libraries and toxic leadership / / Alma Ortega
| Academic libraries and toxic leadership / / Alma Ortega |
| Autore | Ortega Alma |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Kidlington, England : , : Chandos Publishing, , 2017 |
| Descrizione fisica | 1 online resource (100 pages) |
| Disciplina | 658.4092 |
| Collana | Chandos learning and teaching series |
| Soggetto topico |
Academic libraries - Management
Leadership Organizational behavior Libraries Library administration |
| ISBN | 0-08-100650-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Front Cover; Academic Libraries and Toxic Leadership; Copyright Page; Contents; Preface; Introduction: Why the Research on Academic Libraries and Toxic Leadership?; Organization of This Book; References; 1 What Is Leadership? What Is Toxic Leadership?; 1.1 Defining Leadership; 1.2 The Study of Leadership in Library and Information Studies (LIS); 1.3 Leadership in Academic Libraries; 1.4 Defining Toxic Leadership; 1.5 Identifying Toxic Leadership in the Literature; 1.6 Toxic Leadership in Academic Libraries; References; 2 How to Acknowledge Toxic Leadership's Presence.
2.1 The Effects of Toxic Leadership2.2 Effects on Academic Librarians; 2.3 Effects on User Services; 2.4 When is it not Toxic Leadership?; References; 3 What to Do About Toxic Leadership?; 3.1 What to Do About the Situation at Your Library?; 3.2 Documenting Incidents of Toxic Behavior; 3.3 Building a Support Network; 3.3.1 Expanding the Support Network; 3.3.2 Other Options; 3.4 Who to Talk to About What Is Happening?; 3.5 The Consequences of Inaction; 3.6 Why Stay?; 3.7 Who Benefits From Inaction?; 3.8 Summary; References; 4 Regaining Control of the Library. 4.1 The Toxic Leader Has Been Removed, Now What?4.2 Mechanisms to Counter Toxic Leadership; 4.3 The Need for Academic Libraries to Practice Self-Examination; 4.4 Professional Library Associations Lack "People Training"; 4.5 Maintaining a Nontoxic Leader Library; 4.5.1 The Interview Process: Making it More Inclusive; 4.5.2 Selecting Interim Leaders From Within the Library; 4.6 The Role Human Resources Should Be Playing; 4.7 The Role of the Academic Institution's Upper Administration; 4.8 Summary; References; 5 Healing for the Organization Free of Toxic Leaders. 5.1 Healing the Academic Library Free of Toxic Leaders5.2 Healing for Academic Librarians; 5.3 Minimizing Residual Toxicity in the Academic Library; 5.4 Healing for Librarians Who Have Left; 5.5 Summary; References; 6 Cases; 6.1 Introduction; Case 1; Discussion Questions; Case 2; Discussion Questions; Case 3; Discussion Questions; Case 4; Discussion Questions; Reference; Conclusion; Appendix A: Survey Results; A.1 Demographics; A.1.1 Country of Residency; A.2 Leadership and Toxic Leadership Items; Appendix B: Semi-Structured Interview Guide; Index; Back Cover. |
| Record Nr. | UNINA-9910162734703321 |
Ortega Alma
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| Kidlington, England : , : Chandos Publishing, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
| Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Waltham, MA : , : Chandos Publishing, , [2016] |
| Descrizione fisica | 1 online resource (xxii, 129 pages) : illustrations (some color) |
| Disciplina | 025.1977 |
| Collana | Chandos information professional series |
| Soggetto topico |
Academic libraries - Management
Academic libraries - Customer services |
| ISBN | 1-78063-439-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"? |
| Record Nr. | UNINA-9910797640703321 |
| Waltham, MA : , : Chandos Publishing, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
| Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Waltham, MA : , : Chandos Publishing, , [2016] |
| Descrizione fisica | 1 online resource (xxii, 129 pages) : illustrations (some color) |
| Disciplina | 025.1977 |
| Collana | Chandos information professional series |
| Soggetto topico |
Academic libraries - Management
Academic libraries - Customer services |
| ISBN | 1-78063-439-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"? |
| Record Nr. | UNINA-9910811933503321 |
| Waltham, MA : , : Chandos Publishing, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
