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Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
| Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Waltham, MA : , : Chandos Publishing, , [2016] |
| Descrizione fisica | 1 online resource (xxii, 129 pages) : illustrations (some color) |
| Disciplina | 025.1977 |
| Collana | Chandos information professional series |
| Soggetto topico |
Academic libraries - Management
Academic libraries - Customer services |
| ISBN | 1-78063-439-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"? |
| Record Nr. | UNINA-9910797640703321 |
| Waltham, MA : , : Chandos Publishing, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
| Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop |
| Edizione | [1st edition] |
| Pubbl/distr/stampa | Waltham, MA : , : Chandos Publishing, , [2016] |
| Descrizione fisica | 1 online resource (xxii, 129 pages) : illustrations (some color) |
| Disciplina | 025.1977 |
| Collana | Chandos information professional series |
| Soggetto topico |
Academic libraries - Management
Academic libraries - Customer services |
| ISBN | 1-78063-439-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"? |
| Record Nr. | UNINA-9910811933503321 |
| Waltham, MA : , : Chandos Publishing, , [2016] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
