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Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
Edizione [1st edition]
Pubbl/distr/stampa Waltham, MA : , : Chandos Publishing, , [2016]
Descrizione fisica 1 online resource (xxii, 129 pages) : illustrations (some color)
Disciplina 025.1977
Collana Chandos information professional series
Soggetto topico Academic libraries - Management
Academic libraries - Customer services
ISBN 1-78063-439-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"?
Record Nr. UNINA-9910797640703321
Waltham, MA : , : Chandos Publishing, , [2016]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
Customer service in academic libraries : tales from the front line / / edited by Stephen Mossop
Edizione [1st edition]
Pubbl/distr/stampa Waltham, MA : , : Chandos Publishing, , [2016]
Descrizione fisica 1 online resource (xxii, 129 pages) : illustrations (some color)
Disciplina 025.1977
Collana Chandos information professional series
Soggetto topico Academic libraries - Management
Academic libraries - Customer services
ISBN 1-78063-439-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto 1. "Customer service" : what's the big deal? -- 2. Staffing the frontline -- 3. Marshalling a century of experience : customizing services for the next generation of users -- 4. Customer service in a 24/7 environment : the exeter experience -- 5. Customer service at Victoria University, St. Albans Campus Library -- 6. Innovations in user services a Sabanci University Information Center -- 7. Library services for Falmouth University and the University of Exeter, Penryn Campus : listening to our customers in a shared services environment -- 8. Where next for the "front line"?
Record Nr. UNINA-9910811933503321
Waltham, MA : , : Chandos Publishing, , [2016]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui