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MARC Lista (tabellare)
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (88 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum -- 5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented -- 9.2 Defining operating models -- 9.3 Digital leadership -- 9.4 Parallel operating models -- 9.5 Assessing DITS success -- 9.6 Typical activities of a digital transformation programme -- 10 ITIL practices in DITS -- 10.1 Architecture management -- 10.2 Measurement and reporting -- 10.3 Portfolio management -- 10.4 Risk management -- 10.5 Service financial management -- 10.6 Strategy management -- 10.7 Workforce and talent management -- 11 Taking the DITS examination -- 11.1 Purpose of the ITIL 4 DITS qualification -- 11.2 Examination structure -- 11.3 Case study assessment -- 11.4 Multiple-choice question examination -- 12 The ITIL 4 certification scheme -- 12.1 ITIL Foundation.
12.2 ITIL Managing Professional stream -- 12.3 ITIL Strategic Leader stream -- 12.4 ITIL Master -- 13 ITIL 4: Digital and IT Strategy syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910794505303321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (72 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination -- 5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910794505403321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (76 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Overview of high-velocity IT -- 2.2 Key terms -- 2.3 High-velocity IT objectives -- 2.4 Key characteristics of high-velocity IT -- 2.5 Service-dominant logic -- 3 High-velocity IT across the ITIL model -- 3.1 Four dimensions of service management -- 3.2 Service value system -- 3.3 Service value chain -- 3.4 Digital product lifecycles -- 4 High-velocity IT culture -- 4.1 Key behaviour patterns -- 4.2 Models and concepts -- 5 High-velocity IT techniques -- 5.1 Techniques for valuable investments -- 5.2 ITIL practices contributing to valuable investments -- 5.3 Techniques for fast development -- 5.4 ITIL practices contributing to fast development -- 5.5 Techniques for resilient operations -- 5.6 ITIL practices contributing to resilient operations -- 5.7 Techniques for co-created value -- 5.8 ITIL practices contributing to co-created value -- 5.9 Techniques for assured conformance -- 5.10 ITIL practices contributing to assured conformance -- 6 Taking the HVIT examination -- 6.1 Purpose of the ITIL 4 HVIT qualification -- 6.2 Examination overview -- 6.3 Question type examples -- 6.4 Examination modalities -- 7 The ITIL 4 certification scheme -- 7.1 ITIL Foundation -- 7.2 ITIL Managing Professional stream -- 7.3 ITIL Strategic Leader stream -- 7.4 ITIL Master -- 7.5 ITIL and the T-shaped individual -- 8 ITIL 4: High-velocity IT syllabus -- End notes -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910795246803321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (80 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1. Introduction -- 2. Customer journeys -- 2.1: Co-creating service value through customer journeys -- 2.2: Designing and improving customer journeys -- 3. Step 1: Explore - understand markets and stakeholders -- 3.1: Customer needs and impacting factors -- 3.2: Identifying service providers and value propositions -- 3.3: Market characteristics -- 3.4: Marketing activities and techniques -- 4. Step 2: Engage - foster relationships -- 4.1: Communication and collaboration -- 4.2: Service relationship types -- 4.3: Customer relationships and engagement -- 4.4: Relationship management practice -- 4.5: Supplier management practice -- 5. Step 3: Offer - shape demand and service offerings -- 5.1: Managing demand and opportunities -- 5.2: Specifying and managing customer requirements -- 5.3: Designing digital services -- 5.4: Selling and obtaining services -- 5.5: Business analysis practice -- 6. Step 4: Agree - align expectations and agree service -- 6.1: Plan for value co-creation -- 6.2: Negotiate and agree service levels -- 6.3: Service level management practice -- 7. Step 5: Onboard - get on board or leave the journey -- 7.1: Planning onboarding -- 7.2: Fostering user relationships -- 7.3: User engagement and delivery channels -- 7.4: Enabling users for service -- 7.5: Elevating mutual capabilities -- 7.6: Offboarding -- 7.7: Service catalogue management practice -- 7.8: Service desk practice -- 8. Step 6: Co-create - provide and consume -- 8.1: A service mindset -- 8.2: Provisioning user services -- 8.3: Requesting services -- 8.4: Triaging requests -- 8.5: Customer and user feedback -- 8.6: User communities -- 8.7: Service request management practice -- 9. Step 7: Realize - capture value and improve -- 9.1: Realizing service value.
9.2: Tracking service value -- 9.3: Assessing and reporting service value -- 9.4: Evaluating service value -- 9.5: Realizing value for the service provider -- 9.6: Portfolio management practice -- 10. Taking the DSV examination -- 10.1: Purpose of the ITIL 4 DSV qualification -- 10.2: Examination overview -- 10.3: Question type examples -- 10.4: Examination modalities -- 11. The ITIL 4 certification scheme -- 11.1: ITIL Foundation -- 11.2: ITIL Managing Professional stream -- 11.3: ITIL Strategic Leader stream -- 11.4: ITIL Master -- 11.5: ITIL and the T-shaped individual -- 12. ITIL 4: Drive Stakeholder Value syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910795247603321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (84 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910795247003321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (72 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination -- 5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910816694703321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (88 pages)
Disciplina 4.0679999999999996
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Using DITS in an organization -- 2.1 The ITIL guiding principles -- 2.2 Vision and strategy -- 2.3 Strategy discussion and approval -- 2.4 DITS and the VUCA environment -- 3 DITS and digital disruption -- 3.1 Key concepts -- 3.2 DITS and the service value system -- 4 DITS: the organization and its environment -- 4.1 Environmental analysis -- 4.2 Opportunity analysis -- 5 Using DITS to remain viable in the future -- 5.1 How to achieve strategic momentum -- 5.2 Three levels of digital disruption -- 5.3 Factors influencing strategic focus -- 6 Strategic approaches for digital organizations -- 6.1 Approaches for customer/market relevance -- 6.2 Approaches for operational excellence -- 6.3 Approaches for evolution -- 6.4 Approaches to social responsibility and sustainability -- 6.5 Financial aspects of DITS -- 7 Risks and opportunities -- 7.1 Risk management -- 7.2 Innovation -- 8 Defining and advocating DITS -- 8.1 Digital readiness assessment -- 8.2 Business case for DITS -- 9 Implementing DITS -- 9.1 How strategies are implemented -- 9.2 Defining operating models -- 9.3 Digital leadership -- 9.4 Parallel operating models -- 9.5 Assessing DITS success -- 9.6 Typical activities of a digital transformation programme -- 10 ITIL practices in DITS -- 10.1 Architecture management -- 10.2 Measurement and reporting -- 10.3 Portfolio management -- 10.4 Risk management -- 10.5 Service financial management -- 10.6 Strategy management -- 10.7 Workforce and talent management -- 11 Taking the DITS examination -- 11.1 Purpose of the ITIL 4 DITS qualification -- 11.2 Examination structure -- 11.3 Case study assessment -- 11.4 Multiple-choice question examination -- 12 The ITIL 4 certification scheme -- 12.1 ITIL Foundation.
12.2 ITIL Managing Professional stream -- 12.3 ITIL Strategic Leader stream -- 12.4 ITIL Master -- 13 ITIL 4: Digital and IT Strategy syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910809675603321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (80 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1. Introduction -- 2. Customer journeys -- 2.1: Co-creating service value through customer journeys -- 2.2: Designing and improving customer journeys -- 3. Step 1: Explore - understand markets and stakeholders -- 3.1: Customer needs and impacting factors -- 3.2: Identifying service providers and value propositions -- 3.3: Market characteristics -- 3.4: Marketing activities and techniques -- 4. Step 2: Engage - foster relationships -- 4.1: Communication and collaboration -- 4.2: Service relationship types -- 4.3: Customer relationships and engagement -- 4.4: Relationship management practice -- 4.5: Supplier management practice -- 5. Step 3: Offer - shape demand and service offerings -- 5.1: Managing demand and opportunities -- 5.2: Specifying and managing customer requirements -- 5.3: Designing digital services -- 5.4: Selling and obtaining services -- 5.5: Business analysis practice -- 6. Step 4: Agree - align expectations and agree service -- 6.1: Plan for value co-creation -- 6.2: Negotiate and agree service levels -- 6.3: Service level management practice -- 7. Step 5: Onboard - get on board or leave the journey -- 7.1: Planning onboarding -- 7.2: Fostering user relationships -- 7.3: User engagement and delivery channels -- 7.4: Enabling users for service -- 7.5: Elevating mutual capabilities -- 7.6: Offboarding -- 7.7: Service catalogue management practice -- 7.8: Service desk practice -- 8. Step 6: Co-create - provide and consume -- 8.1: A service mindset -- 8.2: Provisioning user services -- 8.3: Requesting services -- 8.4: Triaging requests -- 8.5: Customer and user feedback -- 8.6: User communities -- 8.7: Service request management practice -- 9. Step 7: Realize - capture value and improve -- 9.1: Realizing service value.
9.2: Tracking service value -- 9.3: Assessing and reporting service value -- 9.4: Evaluating service value -- 9.5: Realizing value for the service provider -- 9.6: Portfolio management practice -- 10. Taking the DSV examination -- 10.1: Purpose of the ITIL 4 DSV qualification -- 10.2: Examination overview -- 10.3: Question type examples -- 10.4: Examination modalities -- 11. The ITIL 4 certification scheme -- 11.1: ITIL Foundation -- 11.2: ITIL Managing Professional stream -- 11.3: ITIL Strategic Leader stream -- 11.4: ITIL Master -- 11.5: ITIL and the T-shaped individual -- 12. ITIL 4: Drive Stakeholder Value syllabus -- References -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910809882303321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (76 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Overview of high-velocity IT -- 2.2 Key terms -- 2.3 High-velocity IT objectives -- 2.4 Key characteristics of high-velocity IT -- 2.5 Service-dominant logic -- 3 High-velocity IT across the ITIL model -- 3.1 Four dimensions of service management -- 3.2 Service value system -- 3.3 Service value chain -- 3.4 Digital product lifecycles -- 4 High-velocity IT culture -- 4.1 Key behaviour patterns -- 4.2 Models and concepts -- 5 High-velocity IT techniques -- 5.1 Techniques for valuable investments -- 5.2 ITIL practices contributing to valuable investments -- 5.3 Techniques for fast development -- 5.4 ITIL practices contributing to fast development -- 5.5 Techniques for resilient operations -- 5.6 ITIL practices contributing to resilient operations -- 5.7 Techniques for co-created value -- 5.8 ITIL practices contributing to co-created value -- 5.9 Techniques for assured conformance -- 5.10 ITIL practices contributing to assured conformance -- 6 Taking the HVIT examination -- 6.1 Purpose of the ITIL 4 HVIT qualification -- 6.2 Examination overview -- 6.3 Question type examples -- 6.4 Examination modalities -- 7 The ITIL 4 certification scheme -- 7.1 ITIL Foundation -- 7.2 ITIL Managing Professional stream -- 7.3 ITIL Strategic Leader stream -- 7.4 ITIL Master -- 7.5 ITIL and the T-shaped individual -- 8 ITIL 4: High-velocity IT syllabus -- End notes -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910824961103321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
ITIL 4
ITIL 4
Autore Limited AXELOS
Pubbl/distr/stampa London : , : The Stationery Office Ltd, , 2021
Descrizione fisica 1 online resource (84 pages)
Disciplina 004.068
Soggetto topico Electronic data processing personnel
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information.
Altri titoli varianti ITIL 4
Record Nr. UNINA-9910816728003321
Limited AXELOS  
London : , : The Stationery Office Ltd, , 2021
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui