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Successful Customer Service: Get Brilliant Results Fast
| Successful Customer Service: Get Brilliant Results Fast |
| Autore | Rowson Pauline |
| Pubbl/distr/stampa | [Place of publication not identified], : Vacation Work Publications Imprint, 2009 |
| Descrizione fisica | 1 online resource (217 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Marketing & Sales
Commerce Business & Economics |
| ISBN |
1-283-11388-0
9786613113887 1-85458-621-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Intro -- Contents -- Introduction -- Part 1, Creating a culture of excellent customer service -- Ch1 Why good customer service is essential -- Ch2 Knowing your customers -- Ch3 Your customer service philosophy -- Ch4 Setting standards -- Ch5 Improving communication -- Ch6 Motivating your staff -- Ch7 Training and development -- Ch8 Measure, monitor and reward -- Ch9 Customer surveys -- Part 2, Techniques for successful customer service -- Ch10 Voice and telephone handling techniques -- Ch11 Appearance and body language -- Ch12 Listening -- Ch13 Questioning and interpreting needs -- Ch14 Assertiveness -- Ch15 Getting on the customer's wavelength -- Ch16 Dealing with the angry or difficult person -- Ch17 Steps to excetional service -- Ch18 Quickstart guide: Summary of key points -- Ch19 Troubleshooting -- Index. |
| Record Nr. | UNISA-996339105903316 |
Rowson Pauline
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| [Place of publication not identified], : Vacation Work Publications Imprint, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Successful Finance for Non-Accountants
| Successful Finance for Non-Accountants |
| Autore | Brown Brian B |
| Pubbl/distr/stampa | [Place of publication not identified], : Vacation Work Publications Imprint, 2009 |
| Descrizione fisica | 1 online resource (225 pages) |
| Disciplina | 658.15 |
| Soggetto topico |
Financial Management & Planning
Finance Business & Economics |
| ISBN |
1-283-10919-0
9786613109194 1-85458-616-5 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | COVER -- CONTENTS -- INTRODUCTION -- CHAPTER 1 -- CHAPTER 2 -- CHAPTER 3 -- CHAPTER 4 -- CHAPTER 5 -- CHAPTER 6 -- CHAPTER 7 -- CHAPTER 8 -- CHAPTER 9 -- CHAPTER 10 -- CHAPTER 11 -- APPENDICES -- INDEX. |
| Record Nr. | UNISA-996339106303316 |
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Brown Brian B
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| [Place of publication not identified], : Vacation Work Publications Imprint, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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Successful Time Management: Showing Business Owners and Managers How to Work Smarter Not Harder
| Successful Time Management: Showing Business Owners and Managers How to Work Smarter Not Harder |
| Autore | Wint Warren |
| Pubbl/distr/stampa | [Place of publication not identified], : Vacation Work Publications Imprint, 2009 |
| Descrizione fisica | 1 online resource (217 pages) |
| Disciplina | 650.11 |
| Soggetto topico |
Management Styles & Communication
Management Business & Economics |
| ISBN |
1-283-11387-2
1-85458-615-7 9786613113870 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Cover -- Contents -- Introduction -- Part1, Time management basics -- Ch1 Time management and your life -- Ch2 Goals -- Ch3 Getting started -- Ch4 Setting priorities -- Ch5 Putting a plan together -- Part2 Time management tools -- Ch6 Using Outlook to manage your time -- Ch7 Dealing with interruptions -- Ch8 Essential time management skills -- Ch9 Managing time in meetings -- Ch10 Assertiveness -- Ch11 Communication skills -- Ch12 Your personal time management -- Ch13 Quickstart guide: summary of key points -- Ch14 Troubleshooting -- Index. |
| Record Nr. | UNISA-996339106503316 |
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Wint Warren
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| [Place of publication not identified], : Vacation Work Publications Imprint, 2009 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
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